GS0421: Software as a service (SAAS) services featuring enterprise software for use in managing computer-based information systems; Cloud computing services, namely, cloud computing featuring online non-downloadable software for use in developing, configuring, customizing and deploying software applications, managing business processes, and managing computer-based information systems; Cloud computing services for others, namely, cloud computing featuring online non-downloadable software for information technology service management (ITSM), managing computer-based information systems for businesses, information technology service automation, workflow and business process automation; Computer services, namely, remote management of the information technology (IT) systems of others; Technical support services, namely, troubleshooting in the nature of diagnosing computer software and hardware problems in the fields of cloud computing, software as a service (SAAS) and platform as a service (PAAS); Software as a service (SAAS) services featuring software for information technology (IT) administration, monitoring, and management; Software as a service (SAAS) services featuring software for information technology (IT) security in the nature of patch software and user authentication; Software as a service (SAAS) services featuring software for providing information technology (IT) help desk services and technology support services; Software as a service (SAAS) services featuring software for locally and remotely accessing, modifying, and controlling information technology (IT) infrastructure, networks, systems, computer devices, servers and applications; Software as a service (SAAS) services featuring software for automating the administration, monitoring, and management of information technology (IT) infrastructure, networks, systems, computer devices, servers, and applications; Software as a service (SAAS) services featuring software for information technology (IT) data analytics
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