Patent Grant
11842454
In traditional customer servicing environments, users are wary of being served by bots because they often feel a dehumanizing experience. Also in modern times, users are also more concerned with their information privacy than ever; they want to restrict the access of Personally Identifiable Information (“PII”) to third parties. However, through the use of augmented reality and artificial intelligence bots that handle fulfillment, embodiments of an augmented reality user service experience system of the present disclosure can deliver both a rich customer experience that can also preserve user privacy.
The current limitation of bots is that they can only fulfill a pre-programed set of actions. Furthermore, those bots inform the user what to do based entirely on rules-based logic. Through the application of Artificial intelligence (“AI”), embodiments of the augmented reality (“AR”) user service experience system of the present disclosure can expand a bot's set of actions. The artificial intelligence within the bot can enable the bot to learn and eventually adapt to different circumstances in order to better serve the user. At the same time, by moving to a paradigm where the bot is deployed in augmented reality, the bots of the augmented reality user service experience system can display visual indicators to a user to show the user specific steps on how to fulfill their request, which can result in a better digital replication of a more human experience.
In some embodiments, the augmented reality user service experience system can connect to a mobile phone via a mobile application. The camera of the mobile phone can take a picture of a screen of a second device, such as a laptop or tablet, which is hosting a webpage or an application. The augmented reality user service experience system can deploy an avatar on the mobile phone that hosts the AI bot, and/or the augmented reality user service experience system can deploy the AI bot in the background of the camera. The augmented reality user service experience system can deploy the bot without a visual representation on screen. The camera (or other sensor) can detect some information on the screen it is viewing, such as an anchor, a visual fingerprint, a moving image such as a video or animated file, and/or the like, which is sent to the hosted AI bot. The AI bot can make certain decisions based on the captured image, audio, video, or sensor data, and react accordingly to deliver an immersive experience for the user.
For example, if the length of a webpage exceeds the viewable area of the screen based on the resolution, the user may be looking for a particular control and/or function on another portion of the page that is different from that which is currently being displayed, and thus may not be able to find it. The bot may identify the item the user is looking for based on assessment of the user intent and direct the user where to find the item he or she is looking for. If the control and/or function is off the screen (or on another page of the website), the bot may display or provide an indication to move to another page or portion of the current page, such as, for example, a visual indicator to the user to scroll up or down, and/or a visual indicator of the bot pointing above or below the screen. After the control and/or function of interest appears on the screen, the representation of the bot can overlay onto the control and/or function to show the user where exactly on the screen the item he or she is looking for is located.
In some embodiments, if there is no bot overlay, the camera or sensor could either overlay directly with a marker that highlights the item, or the augmented reality user service experience system could control the scrolling of the other session to display that item on the website itself. Advantageously, embodiments of the augmented reality user service experience system can improve on the technical problem of having limited display real estate, such as, for example, not having enough space (such as a small screen of a mobile device) to cover a large display area (such as a long webpage). The augmented reality user service experience system can direct the user to a portion of the screen that is not currently being shown based on an assessment of the intent of the user. The user may be a user of a system or device and may include consumers or customers.
Additionally in other embodiments, the bot can communicate with the screen session's website and reload the page entirely. This embodiment can occur in solutions where the bot experience does not control the complete session, but would need to assume control in order to deliver an enhanced user experience to the consumer. In order to assume control, the screen experience can include a browser plugin, be within a mobile app (where the browser is an overlay within the app), or within an iframe of a browser where the iframe can communicate with the bot.
Traditional customer self-service systems do not combine augmented reality functionality with artificial intelligence applications. In some embodiments, the augmented reality user service experience system merges artificial intelligence and augmented reality to show users how to perform certain actions (for example, scrolling, click locations for the “buy” button), instead of simply being told what to do (for example, click on the “buy” button).
Currently there are no self-service methods where users are shown what actions to take. Even if another third party agent is involved, there is technical risk. Since showing another third party agent personal identifiable information introduces sensitive information to a third party, the showing of sensitive information is subject to data security issues. If via transfer of the data to the third party agent and/or at the third party agent servers, the data including sensitive information can be intercepted or hacked. Advantageously, embodiments of the augmented reality user service experience system improve the technical issue of data security by not having to subject the sensitive issues to a third party agent. The augmented reality user service experience system can process the data internally on the two devices, such as the mobile phone, a laptop, an AR/VR device, a tablet and/or the like. For the purposes of this disclosure, a mobile phone and a laptop will be described, but it is understood that other devices alone or in combination can be used. In some embodiments, the data transfer can be limited to transfer between the two devices to limit external third party data transfer. In other embodiments, no data may be transferred between the two devices other than the mobile device capturing (such as via a camera) visual data displayed by the other device, such that the mobile device may suggest to a user information for the user to manually enter via the other device (e.g., via a laptop displaying a website or other user interface).
Features are described for embodiments of an augmented reality user service experience system that uses artificial intelligence and/or a bot. In some embodiments, the augmented reality user service experience system provides a two-dimensional (2D) presentation layer that can enable electronic connection to or communications with a bot that can correspond with a webpage, an application (such as a mobile application), a mobile device, and/or the like.
Embodiments of the augmented reality user service experience system can enable a bot to identify a web page and/or web application on one device (such as a laptop) from data (such as an image) captured by a second device (such as a mobile phone). By doing so, the augmented reality user service experience system can deliver a new user experience wherein users can be shown particular steps to perform through an augmented reality display. Advantageously, the augmented reality user service experience system can guide the user to perform certain steps on the first device through the display on the second device, such as a series of clicks on the website to fix things, rather than simply being told what to look for. Embodiments of the augmented reality user service experience system can deliver a new paradigm of customer service where users can be provided highly relevant and specific information useful for the user's purpose. Moreover, the augmented reality user service experience system can provide service to the users while preserving their personally identifiable information (“PII”).
In some embodiments, the augmented reality user service experience system can include and/or embed anchors within the website or application. In some embodiments, the augmented reality user service experience system can read anchors embedded within a website or application. In some embodiments, a sensor (such as a camera) on a second device can capture an image of the anchors on a website, and the second device can process the image to determine where certain items on the webpage or application are located.
In some embodiments, a smart phone running a mobile application can launch an AR bot. The user can send a request to the phone to find a particular setting or option for a webpage, such as a selectable button to apply for a loan. The bot can cause the mobile phone to display visual indicators that indicate points on the screen (or in the direction off screen to help navigation) where the setting or option is located. The visual indicators can include three dimensional renderings, such as an avatar that points in a certain direction. If the setting or controllable option is on a different screen, the visual indicators can indicate the page and/or indicate locations of navigation controls that can send the user to the correct page.
In some embodiments, a user can be browsing through a webpage, but may be having trouble figuring out how to lock his or her credit file, or revoke permission to share data with a third party. The user can ask the augmented reality user service experience system “Where is the setting or option to lock my credit?” The bot of the augmented reality user service experience system can indicate to the user to launch a particular mobile application on the user's phone and point the camera toward the user's laptop screen. After the mobile application is launched, the session on the mobile application can synchronize with the screen session on the user's laptop screen. The bot can identify that the data captured by the mobile phone camera and the website screen are synced as both are active at the same time. The bot can launch active content on a user interface of the phone and/or can scan the screen to determine how to process the request. The bot can cause display on the mobile device visual indicators that can show the user where the setting or option for the credit lock/unlock is located.
Advantageously, in some embodiments, the augmented reality user service experience system can deliver a “Showing” experience to the user, displaying visual indicators on the mobile device that show the user how to perform certain functions on another device. Embodiments of the augmented reality user service experience system improve the technical problem of graphical user interfaces with limited user interface real estate. Moreover, the augmented reality user service experience system uses a specific and useful way to convey information through a computer interface.
Some embodiments include a method comprising: capturing, by a camera of a mobile phone, an image of a display screen of a computer, wherein the display screen displays a user interface presented by the computer, wherein the computer is a different device than the mobile phone and is physically separate from the mobile phone; identifying, by the mobile phone based on image analysis of the image captured by the mobile phone, an anchor within the user interface as depicted in the image of the display screen; determining one or more content items displayed within the user interface based at least in part on the anchor; identifying an intent of a user based on the determined one or more content items, wherein the intent relates to interaction by the user with the user interface presented by the computer; determining supplemental content associated with the intent, wherein the supplemental content comprises instructions or a recommendation regarding one or more of (a) interacting with the user interface via the computer or (b) information for the user to provide to the user interface via the computer; generating a three-dimensional rendering associated with the supplemental content; orienting the three-dimensional rendering relative to the anchor; and displaying, on the mobile phone, a modified image that places the oriented three-dimensional rendering in coordinates of the image that are determined based at least in part on a position of the anchor within the image.
In some embodiments, the three-dimensional rendering includes an avatar.
In some embodiments, the intent corresponds to a portion of a website that is not currently displayed on the screen of the computer, and wherein the avatar provides information directing the user to the portion of the website not currently displayed.
In some embodiments, the avatar provides information by pointing in a direction for the user to scroll on the website.
In some embodiments, the intent corresponds to a portion of a website that is currently displayed on the screen of the computer, and wherein the avatar points to the portion of the website that corresponds to the display.
Some embodiments include a system comprising: memory; and one or more processors configured by specific executable instructions to: initiate capture, by a camera of a mobile phone, an image of a user interface displayed on a computer, wherein the computer is a different device than the mobile phone and is physically separate from the mobile phone; identify, based on image analysis of the image captured by the mobile phone, an anchor within the user interface as depicted in the image of the user interface displayed on the computer; determine one or more content items displayed within the user interface based at least in part on the anchor; identify an intent of a user based on the determined one or more content items; determine supplemental content associated with the intent; generate a three-dimensional rendering associated with the supplemental content; orient the three-dimensional rendering relative to the anchor; and display, on the mobile phone, a modified image that places the oriented three-dimensional rendering in coordinates of the image that are determined relative to the anchor.
In some embodiments, the executable instructions are implemented by a processing agent that is configured to perform processes across a plurality of devices, including the second device.
In some embodiments, to identify the intent of the user is further based on an audio snippet played from the computer and received by a microphone on the mobile device.
In some embodiments, the one or more processors are further configured to match the audio snippet with a pre-stored audio fingerprint, wherein the audio snippet comprises at least one of: a chime, audio played in the background, or audio of a certain frequency beyond the human range of hearing.
In some embodiments, the one or more processors are further configured determine a distance between the mobile phone and the computer based on a time stamp for the mobile phone receiving the audio anchor.
In some embodiments, the one or more processors are further configured to determine a distance between the computer and the mobile phone based on a size of at least a portion of the image captured by the mobile phone.
In some embodiments, the one or more processors are further configured to determine size of the three-dimensional rendering based on a size of at least a portion of the image captured by the mobile phone.
In some embodiments, the three-dimensional rendering includes an avatar.
In some embodiments, the intent corresponds to a portion of a website that is not currently displayed on the computer, and wherein the avatar provides information directing the user to the portion of the website not currently displayed.
In some embodiments, the intent corresponds to a portion of a website that is currently displayed on the computer, and wherein the avatar points to the portion of the website that corresponds to the display.
Some embodiments include a non-transitory computer storage medium storing computer-executable instructions that, when executed by a processor, cause the processor to perform operations comprising: initiating capture, by a camera of a mobile computing device, an image of a user interface displayed on a computer, wherein the computer is a different device than the mobile computing device and is physically separate from the mobile computing device; identifying, based on image analysis of the image captured by the mobile computing device, an anchor within the user interface as depicted in the image of the user interface displayed on the computer; determining one or more content items displayed within the user interface based at least in part on the anchor; identifying an intent of a user based on the determined one or more content items; determining supplemental content associated with the intent; generating a three-dimensional rendering associated with the supplemental content; orienting the three-dimensional rendering relative to the anchor; and displaying, on the mobile computing device, a modified image that places the oriented three-dimensional rendering in coordinates of the image that are determined based at least in part on a position of the anchor.
In some embodiments, the operations further comprise receiving a user selection of an option corresponding to the three-dimensional rendering, wherein in response to the user selection, the computer changes the display to correspond to the user selection.
In some embodiments, the computer adjusts the size of the first anchor based on the size of a display for the mobile device.
In some embodiments, the supplemental content is specific to a particular website presented within the user interface, wherein the particular website is determined based at least in part on one or more of: the anchor or the one or more content items.
In some embodiments, the three-dimensional rendering includes an avatar, wherein the intent corresponds to a portion of a website that is not currently displayed on the computer, and wherein the avatar provides information directing the user to the portion of the website not currently displayed.
Computing Device
In some embodiments, these computing devices can include one or more storage components 140, one or more input components 108, one or more output components 110, one or more sensor components 120, and/or one or more network interfaces 150.
In some embodiments, the network interfaces can be connected via one or more electronic communication links 190 to a network 195. The computing device 100a can connect to other computing devices or servers 100b, 100c. In some embodiments, the network can include the Internet, and/or other system where devices are served by servers that include communication information. The electronic communication links 190 can be from a single device to another device.
In some embodiments, the components in the device 100a can include logical entities, and/or in a physical representation, they may be stored or housed on the same physical chip in any combination. Such physical configurations can include “System-on-Chip” or SoC.
In some embodiments, a device 100a need not be an independent device. In the concept of shared resources, one or more logical devices may operate and share resources within a single physical device. One example of this is the concept of virtual devices.
Two Computing Devices
In some embodiments, a sensor component 121, such as a camera, of a first computing device 100a can detect a particular output, such as a user interface or audio, from an output component 111 of a second computing device 100b. The first computing device 100a can identify a location of a user interface and/or an intent of a user based on the detected output. For example, the first computing device 100a can match the location of a website displayed on the second computing device 100a by matching user interface data captured by a camera. The first computing device 100a can identify an intent of the user by determining that the user is viewing a particular offer, such as a credit card, on a website.
In some embodiments, the first computing device 100a and/or the second computing device 100b communicates the retrieved data from the sensor and/or derived data, such as a location on a website or intent of the user, to another computing device 100c via a network 195. The other computing device 100c can include a computing device corresponding to a marketing company, a bank, or other third party that uses the data to provide targeted marketing to the computing device 100a.
Hardware and Software Components in Computing Devices
In some embodiments, the computing device 100a includes, for example, a personal computer that is IBM, Macintosh, or Linux/Unix compatible or a server or workstation. In one embodiment, the computing device 100a comprises a server, a laptop computer, a smart phone, a personal digital assistant, a kiosk, or an media player, for example. In one embodiment, the exemplary computing device 100a includes one or more central processing unit (“CPU”), which may each include a conventional or proprietary microprocessor. The computing device 100a further includes one or more memory, such as random access memory (“RAM”) for temporary storage of information, one or more read only memory (“ROM”) for permanent storage of information, and one or more mass storage device, such as a hard drive, diskette, solid state drive, or optical media storage device. Typically, the modules of the computing device 100a are connected to the computer using a standard based bus system. In different embodiments, the standard based bus system could be implemented in Peripheral Component Interconnect (“PCI”), Microchannel, Small Computer System Interface (“SCSI”), Industrial Standard Architecture (“ISA”) and Extended ISA (“EISA”) architectures, for example. In addition, the functionality provided for in the components and modules of computing device 100a may be combined into fewer components and modules or further separated into additional components and modules.
In some embodiments, the computing device 100a is generally controlled and coordinated by operating system software, such as Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server, Unix, Linux, SunOS, Solaris, iOS, Blackberry OS, or other compatible operating systems. In Macintosh systems, the operating system may be any available operating system, such as MAC OS X. In other embodiments, the computing device 100a may be controlled by a proprietary operating system. Conventional operating systems control and schedule computer processes for execution, perform memory management, provide file system, networking, I/O services, and provide a user interface, such as a graphical user interface (“GUI”), among other things.
In some embodiments, the exemplary computing device 100a may include one or more commonly available input/output (I/O) devices and interfaces, such as a keyboard, mouse, touchpad, and printer. In one embodiment, the I/O devices and interfaces include one or more display devices, such as a monitor, that allows the visual presentation of data to a user. More particularly, a display device provides for the presentation of GUIs, application software data, and multimedia presentations, for example. The computing device 100a may also include one or more multimedia devices, such as speakers, video cards, graphics accelerators, and microphones, for example.
In the embodiment of
According to
In the embodiment of
In particular to
In order for these sessions to work together, the webserver can choose one of several approaches. The webserver can keep the corresponding sessions 170a1 and 170b1 separate while acting as a relay to both, and/or it can sync the sessions as depicted by devices 100a and 100b both having the same session 170a5 running.
Processing Agent Across Computing Devices
In some embodiments, the processing agent 184 includes an agent that functions on each corresponding device, such as, processing agent 184a to device 100a, processing agent 184b to device 100b, and so forth. In one embodiment, processing agent 184 could be the central processing unit of the device. In some embodiments, the processing agent 184 can include or interface with a mobile application and may also be a webpage.
In another embodiment, this configuration could represent that the processing of the request occurs off the device and merely is an agent that dispatches that processing to some other location before receiving the result. For example, a game can be hosted on another service and the processing occurs on the other service. On the device, an agent may merely dispatch the user's commands to this other service.
In some embodiments, the processing agent 185 can represent a particular scenario where processing occurs on one or more device with some combination of dispatching commands to other systems and also processing commands on its own processing unit. Note that processing agent 185 need not be on all devices as depicted. It can be any combination of two or more devices in 100a, 100b, and 100c or one or more devices. An embodiment of 185 can be a bot that operates via automated machine learning algorithms. When the user interacts with the bot, some processing can occur on the originating device 100a, which is then sent to be processed on the server 100c. In response to the server 100c finishing processing, it can send a response to the bot, which may then execute more processing before outputting to the user via output component 110a.
In some embodiments, in the embodiment of processing agent 185 being an artificial intelligence bot, the bot may not a true artificial intelligence. The bot may be a combination of rules based logic for outcomes, which are handled by machine learning processing of the input. In this particular embodiment, the processing agent 185 AI bot differs from other implementations in part because it has the ability to control the output of other devices.
In some embodiments, the processing agent 185 can be designed and/or trained as a single neural network but perform operations across multiple computing devices 100a, 100b, 100c.
In some embodiments, the processing agent 185 can serve all three devices 100a, 100b, and 100c. In some embodiments, after the server processes the input from device 100a, it can instead send its response to devices 100b, and 100b one or more of which may process the output to display to the user.
In some embodiments, while an example embodiment has been discussed with two devices with one server, there is no limitation to the number of devices or the number of servers in the system.
In some embodiments, with respect to augmented reality, there may not be a need to revisit the concept of the session 170. In a session, the client device 100a can have a session 170a1 that corresponds to a session 170a1 on a server 100c, and the session is tied to that user. When that same user creates a second session using 100b, a new session 170b1 can be created. With respect to processing agent 185, these sessions may be independent, so they may not be able to communicate. Thus, these sessions may need to be linked for processing agent 185 to function across all devices. In some embodiments, these sessions may be able to communicate and/or may already be linked.
In some embodiments, the server 100c can act as a trusted intermediary to communicate between both devices 100a and 100b. Alternatively, a new session 170a5 could be created on all devices that handles the linked session.
Key States for Multiple Device Interactive Experience
In some embodiments, after the first device sensing the elements on the second device is completed, at block 203, the sessions between the first and second device can be linked. For example, the first device can identify that the second device is displaying a certain portion of a webpage based on a captured image of the user display of the second device (e.g., laptop) by the first device (e.g., mobile phone).
In some embodiments, the first device can display a three dimensional rendering of information at block 205. The first device can determine an intent of the user based on what is being displayed on the second device. The first device can identify what is being displayed on the second device via the sensor on the first device. The three dimensional rendering of information can correspond to the user's intent. For example, the user's intent may be determined to be to interact with a certain user interface element, and the information may be an instruction or a recommendation regarding how to interact with the given user interface element.
In some embodiments, the first device can receive input from the user 220. The user can select an option that was displayed on the first device. For example, the website can include an offer for a credit card and an option to find ways to improve a user's credit score. The portion of the website displayed on the second device can only be showing the offer for a credit card. The first device can display a three dimensional rendering of a selectable option to go to the portion of the website that is not currently being displayed, the portion of the website that displays ways to improve the credit score. The input can be a selection on the first device to improve the credit score.
At block 230, after this input is processed at the first device, the input can be sent to the processing agent 230. For example, information indicating that the user wants to improve his or her credit score can be sent to the processing agent 230.
At block 240, after the processing agent 240 receives the input at the first device, it can transmit the output to another device, such as the second device or an external server. Then, the second device that was displaying the website can perform further actions, such as providing a shortcut to move to the corresponding website. The website can automatically scroll to the portion of interest.
In some embodiments, the input is identified by the first device interacting with one or more experience containing elements by the sensor. For example, the first device can detect a different visual anchor that is placed on the different portion of the webpage, and the first device, upon identifying the anchor, can identify that the user has moved the webpage to the different portion.
Parallel Processing and Linking of Computing Devices
In state 206, a device, such as the first device 100a, can detect a signature (such as an anchor) with a sensor from an output device, such as device 100b. The sensor can be a camera capturing an image of an output, such as a signature, from a display from the output device.
In some embodiments, the device 100a can create a virtual representation of the experience of session, such as, for example, session 170b1. In state 207, the first device 100a can determine a distance mapping from the second device 100b. The first device 100a can determine a distance from the first device 100a to the second device 100b. In some embodiments, the first device 100a can determine a certain distance to the second device 100b based on an assessment of an image captured by the first device 100a. For example, the first device 100a can assess a size on a portion of the user interface of the second device 100b that the image captured. The size determined by the first device 100a can be the size of a visual anchor displayed on the user interface, the size of text or font, and/or an image or video. This mapping can be created using information obtained from the output of output component 111.
In some embodiments, distance between the devices can be determined based on pixels on the first device 100a. The first device 100a can identify the area of the entire screen (or at least a portion thereof) that is rendered on the second device 100b. The image of the screen on the first device 100a can include a pixel length and/or a pixel width that can be used to calculate a ratio or relation to the actual screen area on the second device 100b.
In some embodiments, the audio snippet can be used to determine a distance. For example, the second device can play an audio snippet. The first device can determine when the first device received the audio snippet and determine a distance to the second device, based on the rate of sound travel through air.
In state 208, the first device 100a can generate an overlay model with anchors. The first device 100a can display a live feed from the camera with a three dimensional (3D) rendering of information. For example, the second device 100b can determine that the intent of the user is to sign up for a credit card. However, the website displayed on the first device 100a is displaying something else. Another portion of the website that is not being displayed has the credit card information. The second device 100b may determine that the currently displayed portion of the website is not displaying the credit card information based on a previously stored association of anchors for the particular website with corresponding user interface elements that appear near the anchors on the website (e.g., the anchors may have been placed on the page by a developer or author of the page who desired that the page be usable with visual augmentation features described herein). The second device 100b can generate three dimensional rendering that is overlaid over the current display on the first device 100a, where the three dimensional rendering can redirect the user to the credit card information (such as by pointing in a scroll direction or textually describing how to access the information). After the augmented mapping of the session is created, anchor points can be added to the model in order to represent the potential areas of interest within the model 208.
In some embodiments, the overlay model can include the anchors to be displayed on the first device 100a. The anchors can include visual anchors, such as one or more combination of pixels to be displayed on the first device 100a for the second device 100b to process and identify. The anchors can include audio anchors, such as a background sound to be played on the website. In some embodiments, the audio anchors can be played in the background of other audio already being played on the website, such as audio from a video stream.
In some embodiments, the size of the overlay model to be displayed on the first device 100a can be based on the image of the screen for the second device 100b captured by the first device 100a in relation to the actual screen size of the second device 100b. For example, a certain portion of a website displayed on the second device 100b can be 100×100 pixels, but the first device 100a captures a 10×10 pixel image of the portion. Then, there is a ratio of 1-to-10.
In some embodiments, the size of the overlay model does not change once it is loaded (unless there's an explicit refresh). In other embodiments, the size of the overlay model continuously changes with the ratio continuously being recalculated, such as based on a continuous stream of images or video stream.
In some embodiments, anchors can be used by the first device 100a to determine the resolution of the second device 100b and/or the aspect ratio of the screen of the second device 100b. One or more of a first type of anchor can be used to determine resolution, such as different audio frequencies or different visual anchors or patterns. One or more of a second type of anchor can be used to determine an aspect ratio based on the relation between pixels.
In some embodiments, anchors can be used to determine an angle that the first device 100a is viewing the second device 100b. For example, if pixel 1 is displayed directly above pixel 2 on the second device 100b, but if on the first device 100a pixel 1 is displayed one pixel above and one pixel to the right, the first device 100a can determine that the first device 100a is viewing the user interface of the second device 100b at an angle.
In some embodiments, the size and/or orientation of the overlay model can be based on one or more factors, such as the resolution, the aspect ratio, and/or the viewing angle. In state 212, the signature captured by the second device 100b can be sent to an external system, such as a processing server 100c. In state 213, the processing server can link the sessions or create new sessions, such as linking between the first and second device. Accordingly, the processing server can link the processing agents across the first and second device to work together. Advantageously, an action performed by the user on one of the devices can take effect on what is being displayed on the other device. For example, the user can select an option displayed by the three dimensional rendering on the second device, where the second device is displaying the three dimensional rendering that is overlaid on top of the user display for the first device. When the user selects the option, the selection can be sent from the processing server of the second device to the first device and/or a processing server that can cause the first device to change the display of the website. For example, the three dimensional rendering on the second device can provide an option to navigate to a portion of the website that is not currently being displayed. Upon selection, the first device can automatically move the display of the website to the portion that is not currently being displayed.
In some embodiments, a user can use a user device 100a to control 100b, for example, if they own or have access to or control over both devices. In these embodiments, the process of linking the sessions can be done utilizing the same signature information determined in step 206. After the sessions are linked 213, then the processing agent 185 can act upon the sessions.
Mobile Phone Camera and Laptop Display
In some embodiments, the phone 300a can identify an intent of the user based on an assessment of the image or video captured by the camera. For example, the user interface 304 can be displaying a loan offer 306, a car 308, and text. The phone 300a (and or an external server that the phone sends the image to) can process the image to identify the loan offer 306, the car 308, and/or the text. The processing can include a mapping to known websites, such as a pixel by pixel (or combination of pixel) comparison or through an artificial intelligence model, to determine whether the website matches a known website in a database. In some embodiments, the image can be processed through an artificial intelligence model trained to determine objects in images. In some embodiments, the text can be assessed to determine an intent. The text can be describing features of the car. In this example, the intent can be identified as the user desiring to purchase a car and qualify for an automobile loan.
The phone 300a can generate and display a three dimensional rendering of additional (or supplemental) information overlaid over the user interface. Upon a user selection of an option displayed on the phone 300a, the laptop can change what is being displayed. The phone 300a can send a signal back to the laptop, e.g., via WiFi, bluetooth, or other network communication to change the display. In some embodiments, upon a selection of an option, the phone 300a can display an updated 3D rendering of information that instructs the user how to get to a certain feature, such as scrolling down the screen of a webpage.
In some embodiments, section 316 can display the entire viewable area of the content that was created from the processing server 100c with the view currently centered at the box 315b (which corresponds to the laptop). In some embodiments, Section 316 is displayed on the mobile phone and/or the laptop for ease of navigation throughout the webpage.
In some embodiments, the laptop can display anchors, such as anchors 360a and 360b, which can represent anchors in the context of the site. These anchors 360a and 360b can represent the anchor points that can correspond to the outcomes of the states in processing agent 185. By mapping these possibilities to the anchor points, the processing agent 385 can initiate display of a three dimensional rendering that helps the user to solve their problem within the experience.
In some embodiments, the bot 385c depiction can correspond to anchor 360b, which was below the content currently being displayed. If the mobile phone determines that the intent is for the content corresponding to anchor 360b, the bot 385c can direct the user to scroll down the webpage. A depiction of bot 385b illustrates the bot inviting the user to move his or her mouse or click the anchor on the screen. In one embodiment, the bot does not move position, but in another embodiment, the bot could move to show exactly where the anchor is.
Visual Reference Anchors
In some embodiments, the first computing device 300b can be displaying only a portion of the text. As shown in
In some embodiments, the number, size, and/or type of anchors can vary depending on the size of the screen 316. For example, for a smaller screen, smaller visual anchors can be used, or a smaller collection of anchors can be used than for a larger screen. Advantageously, the system can vary the application of anchors to adjust for limited user interface real estate. This is a technical improvement on user interface technology as user interface sizes are becoming smaller.
In one embodiment, these beacons or anchors can be visual graphics embedded within the user interface or page displayed on a screen. Due to some properties of these graphics, the sensor can be able to determine the relative positions of things or objects and infer where the anchor points can be in the scene, and/or determine what user was involved in the session. For example, an anchor can be placed near or around an image or text, such that the computing system with the sensor can correspond the anchor to the image or text. Such location information can be used to identify an intent of a user, such as if the user is viewing a credit card offer for an extended period of time, highlighted certain text, or clicked certain options.
An anchor may be a particular icon, graphic, shape/color combination, pattern, and/or other visual content that may be included within the page at a particular position to enable a device viewing the page to determine a relative location within the page that is currently being displayed on screen, such as by the particular anchor's appearance being globally unique to that anchor position. Another embodiment of an anchor 361 can be a QR code or other two-dimensional graphical code or barcode. In the case of the QR code, only a single anchor 361 may be required per session, but others could be used.
Alternatively, if the sensor includes a microphone and the output includes a speaker, then these reference anchors can include one or more sounds, such as sound clips or audio corresponding to certain frequencies. The frequency can be something beyond the human range of hearing such that the experience was hidden from the user. The frequency can be designated to a certain function or portion of the webpage. For example, an audio clip with a frequency of 30 hertz may correspond to a first advertisement, whereas a frequency of 35 hertz may correspond to a second advertisement.
In some embodiments including three-dimension (“3d”) experiences, an option on how to control the experience can be via the three dimensional rendering of the bot 385. The user input can directly control the display that displays the bot 385 on a first computing device via inputs to a second computing device. In this scenario, the sessions 170 of the first and second computing device can be linked by the external server.
Virtual Mapping Between Two Computing Devices
In some embodiments, a mapping can be determined based on pixel distance between anchors. For example, pixels A and B are 500 pixels apart on the laptop and the mobile phone determines that the text of interest is in between pixels A and B (at the 250 pixel mark). The image that the mobile phone captures can identify a distance of 100 pixels between pixels A and B. Then, the mobile phone can generate a three dimensional representation (e.g., an avatar) that points to the 50 pixel mark between A and B on the mobile phone screen.
In some embodiments, when this mapping is created, then it can still be possible to deploy an actual depiction of a bot 385 in the model to interact even without the anchors. As an alternative, in some embodiments, an interpolation among the reference points may be used to calculate where the anchors should be, and the bot 385 may be directed to those points.
Computing Device Communicating with Servers
In some embodiments, within 100c, the 185 processing agent can include a combination of rules-based logic with machine learning algorithms, or artificial intelligence models. The bot 410 can be comprised of one or more rules called Intents 411a, 411b, and those intents may include one or more slots 411a1, 411a2, 411b1, 411b2. Each intent may also include a fulfillment function 418a, 418b that handles the final output after the slots are satisfied or when a determined condition is met.
Additionally, in some embodiments, the bot 410 can include one or more function handlers 415a, 415b, and so forth. In some embodiments, the handler 415a need not correlate to intent 411a, the handler 415 may handle one or more intents 411, and/or multiple handlers 415 may be used to service a single intent 411.
In some embodiments, the handlers 415 can comprise at least a part of the intent 411a, the slots 411a1, and/or the fulfillment 418a. A single handler could be used for all of these, or there could be a separate handler for each.
In some embodiments, the software within the handlers 415 are executed that can initiate connecting to or performing steps in a learning system 450. An instance of 100c may include or be in electronic communication with a system that includes one or more learning systems 450a, 450b, and so forth. In some embodiments, the mapping of 450a need not have any relation to either the function handler 415a or the intent 411a. A single learning system 450 could handle one or more function handlers 415, or multiple learning systems 450 may be used to handle a single function handler 415.
In some embodiments, a learning system 450 may include one or more real time handlers for in-session data 451 as well as a continuous learning system 452, sometimes referred to as or including a model.
In some embodiments, a single 110C may include one or more bots 410.
In some embodiments, a function handler 415 may call a remote learning system 455 stored in a cloud server 100d. These remote learning systems 455 can have the same or similar characteristics as the learning system 450, and/or may be called to handle a certain use case. For example, the remote learning system 455 may be a voice-to-text processing framework while the learning system 450 that includes the session-specific knowledge for how to handle the input after it has been changed, converted, or translated to text. A single function handler 415 can instantiate any combination of requests to local learning systems 450 or remote learning systems 455 in order to satisfy the request.
Artificial Intelligence Bot Functions
In some embodiments, the artificial intelligence bot can map the input to an intent of the user at 461. The artificial intelligence bot can map the input with the intent of the user based on an assessment of the input. The input can include an image taken by the second computing device of a user interface of the first device. The image can be assessed to identify objects, text, video, pictures, and/or anchors that can provide contextual information that is being displayed on the website. The contextual information can provide information related to the user's intent. For example, if the user interface is displaying text related to a car purchase, a video and image of a car, and an anchor corresponding to a loan application, the artificial intelligence bot can determine that the intent is that the user is looking to purchase a car.
In some embodiments, the input can include an audio anchor played by the second computing device and captured by the first computing device. The artificial intelligence bot can match the audio snippet to audio stored in a database that corresponds to particular interests and intents of the user.
If the input satisfies the slots of the intent or when a determined condition is met, then the bot can fulfill the request 480. The artificial intelligence bot can be programmed and/or trained to automatically perform a certain action in response to a determination of a certain intent and/or determine intent that meets a certain threshold. For example, if the artificial intelligence bot determines that the user is looking for a credit card related to travel awards and/or that the user is 90% likely looking for a credit card related to travel awards based on contextual information identified in the user interface of the first device, the second device can send a command to the first device to display a different part of a website or a different website with credit card offers related to travel awards.
If the slots are not fulfilled, then the artificial intelligence bot may prompt for or request further inputs 462 from the user. The further inputs can be processed, for example, in some combination of local 472 and remote 476 processing.
After the processing completes, then a mapping to the slot can occur at 463. If there are more slots to resolve, then the process can repeat from 462 to 463 until all slots are satisfied or when a determined condition is met. When all slots are satisfied or the determined condition is met, the bot can fulfill the request 480. If the artificial intelligence bot cannot determine an intent of the user, the artificial intelligence bot can display a three dimensional rendering on the second device requesting for more information, such as selecting from a list of options (e.g., credit cards, loans, car purchases). The artificial intelligence bot can receive a selection of one or more of the options and determine an intent. If the user selects car and loan, the artificial intelligence bot can determine that the user is looking for an automobile loan for a purchase of a car.
For fulfillment 480, the fulfillment handler 418 can be utilized, which could handle the fulfillment in any combination of local or remote fulfillment. After the fulfillment is completed, the state can revert to 460 to await another first input.
Note that a single bot 410 can handle many concurrent instances of the process depicted in
For these sessions to be served in such a manner, some presentation components 430 may be utilized. For example, if a represented figure of a bot 385 were created, there would be some configuration within the presentation components 430.
In
Computing System Embodiments
Also, it is recognized that a variety of embodiments may be used and that some of the blocks in
In one embodiment, the computing system 502 is a server, a workstation, a mainframe, a minicomputer. In other embodiments, the system may be a personal computer that is IBM, Macintosh, or Linux/Unix compatible, a laptop computer, a tablet, a handheld device, a mobile phone, a smart phone, a smart watch, a personal digital assistant, a car system, a tablet or other user device. Servers may include a variety of servers such as database servers (for example, Oracle, DB2, Informix, Microsoft SQL Server, MySQL, or Ingres), application servers, data loader servers, or web servers. In addition, the servers may run a variety of software for data visualization, distributed file systems, distributed processing, web portals, enterprise workflow, form management, and so forth.
The computing system 502 may be generally controlled and coordinated by operating system software, such as Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Unix, Linux, SunOS, Solaris, Maemo, MeeGo, BlackBerry Tablet OS, Android, webOS, Sugar, Symbian OS, MAC OS X, or iOS or other operating systems. In other embodiments, the computing system 502 may be controlled by a proprietary operating system. Conventional operating systems control and schedule computer processes for execution, perform memory management, provide file system, networking, I/O services, and provide a user interface, such as a graphical user interface (“GUI”), among other things.
The exemplary computing system 502 includes one or more commonly available input/output (“I/O”) devices and interfaces 508, such as a keyboard, mouse, touchpad, speaker, microphone, or printer. In one embodiment, the I/O devices and interfaces 508 include one or more display device, such as a touchscreen, display or monitor, which allows the visual presentation of data to a user. More particularly, a display device provides for the presentation of GUIs, application software data, and multimedia presentations, for example. The central processing unit 510 may be in communication with a display device that is configured to perform some of the functions defined by the computer-executable instructions. For example, some of the computer-executable instructions may define the operation of displaying to a display device, an image that is like one of the screen shots included in this application. The computing system may also include one or more multimedia devices 506, such as speakers, video cards, graphics accelerators, and microphones, for example. A skilled artisan would appreciate that, in light of this disclosure, a system, including all hardware components, such as the central processing unit 510, display device, memory 512, and mass storage device 504 that are necessary to perform the operations illustrated in this application, is within the scope of the disclosure.
In the embodiment of
Information may be provided to the computing system 502 over the network from one or more data sources. The network may communicate with other data sources or other computing devices such as a third party survey provider system or database, for example. The data sources may include one or more internal or external data sources. In some embodiments, one or more of the databases or data sources may be implemented using a relational database, such as Sybase, Oracle, CodeBase and Microsoft® SQL Server as well as other types of databases such as, for example, a flat file database, an entity-relationship database, a no-SQL database, object-oriented database, or a record-based database.
In the embodiment of
Embodiments can be implemented such that all functions illustrated herein are performed on a single device, while other embodiments can be implemented in a distributed environment in which the functions are collectively performed on two or more devices that are in communication with each other. Moreover, while the computing system has been used to describe one embodiment of a subsystem module 514, it is recognized that the user or customer systems may be implemented as computing systems as well.
In general, the word “module,” as used herein, refers to logic embodied in hardware or firmware, or to a collection of software instructions, possibly having entry and exit points, written in a programming language, such as, for example, Java, Lua, C or C++. A software module may be compiled and linked into an executable program, installed in a dynamic link library, or may be written in an interpreted programming language such as, for example, BASIC, Perl, or Python. It will be appreciated that software modules may be callable from other modules or from themselves, or may be invoked in response to detected events or interrupts. Software instructions may be embedded in firmware, such as an EPROM. It will be further appreciated that hardware modules may be comprised of connected logic units, such as gates and flip-flops, or may be comprised of programmable units, such as programmable gate arrays or processors. The modules described herein are preferably implemented as software modules, but may be represented in hardware or firmware. Generally, the modules described herein refer to logical modules that may be combined with other modules or divided into sub-modules despite their physical organization or storage.
It is recognized that the term “remote” may include systems, data, objects, devices, components, or modules not stored locally, that are not accessible via the local bus. Thus, remote data may include a system that is physically stored in the same room and connected to the computing system via a network. In other situations, a remote device may also be located in a separate geographic area, such as, for example, in a different location, country, and so forth.
Visual Indicators Via Website or Browser Plug-in
In some embodiments, a processing agent of a second device (such as a mobile phone with integrated camera) may identify content items on a webpage displayed by a first device based on visual indicators appearing on the webpage and captured by a camera of the second device that captures an image or video of the display screen of the first device. The first device may include a software module, such as a webpage plug-in. The website server can add the webpage plug-in to enable the site to include visual indicators for the processing agent.
In some embodiments, the software module can include a browser plug-in or script that adds visual indicators to the webpage. The browser plug-in, such as a web browser extension, may be installed by a user of the browser and can collect information on a website, such as HTML code, and determine content items of the webpage. The extension can scan the webpage data to determine relevant data and enhance the webpage by adding visual indicators. For example, the plug-in can analyze the HTML code of the webpage to identify types of content items in the webpage, such as images, price information, interactive user interface controls, text, and/or the like. The plug-in can add visual indicators on the webpage to be displayed on the first device for purposes of enabling an augmented reality view of the webpage by the second device.
In some embodiments, the software module can include both a website plug-in and a browser plug-in. The website plug-in can add the visual indicators directly into the HTML code of the website. The browser plug-in can assess the HTML code and add additional indicators into the website. For example, the website plug-in may add indicators regardless of the browser type. However, the browser plug-in can adapt or add additional indicators based on the browser type or display type, such as a browser for a mobile phone or a laptop, browsers from different companies, different resolutions on the user interface, and/or the like.
Method of a Processing Agent
In some embodiments, the visual indicators or graphical indicators added within a webpage on a first device to be recognized by a processing agent or bot operating on a different device (e.g., a device that analyzes an image of the webpage as displayed by the first device) may be similar in some respects to the anchors discussed above. However, in some embodiments, such visual indicators or graphical indicators added within the displayed first page on the device that displays the first page may indicate more information to the processing agent than which portion of a page is currently displayed or where to spatially present augmented reality content by a second device. For example, the graphical indicators added to the page display by a plug-in or other code executed by the browser may each be associated with mapping information or association information that associates each of a number of unique graphical symbols, images or grouping of pixels with different content types, types or information, or other data or metadata regarding a nearby piece of content appearing on the page. For example, a green triangle may mean a product name appears nearby on the page, a red circle inside an orange square may mean a product's UPC code is nearby, a pink rectangle may mean a flight number is nearby, etc.
In some embodiments, a user can open the webpage on the first device, such as a desktop computer or a laptop computer. As an example, the webpage may that present a product, such as a television, for sale by an operator of the webpage. The plug-in can add visual indicators near certain identified information on the webpage, such as one visual indicator near a name of the television and a second visual indicator near the price of the television as displayed by a browser on the first device. The user can take a picture or video from a second device, such as a mobile phone, of the user interface of the first device showing the television and the price.
In some embodiments, the processing agent on the second device can analyze the image or video to identify the visual indicators for the television and the price being displayed on the user interface of the first device. At block 602, the processing agent can capture an image or video of a user interface displayed by a first device. For example, the processing agent can be installed on a mobile device, and the camera of the mobile device captures an image of a user interface displayed on a user's laptop screen. At block 604, the processing agent can identify one or more visual indicators within image or video of the user interface captured at block 602.
At block 606, the processing agent can determine or identify one or more of the content items displayed within the user interface displaying the webpage based at least in part on the identified visual indicator(s). In some embodiments, the visual indicator itself may be uniquely associated with the product or item, while in other embodiment the visual indicator may signify to the processing agent that a product identifier or name appears next to or near the visual indicator on the webpage (such that the processing agent may extract the product name or identifier from the image data captured by the camera in proximity of the visual indicator). The processing agent can display additional offers, help tips, discount coupons, and/or the like on the second device near the relevant content item, such as an overlay that appears to be part of the actual scene captured by the camera (e.g., using augmented reality techniques to apply realistic perspective in 3D virtual space). For example, the processing agent can display an offer for credit that would provide larger discounts if used for the purchase of the television.
In some embodiments, the plug-in can determine the locations of the content items on the webpage. The plug-in can determine that an image is placed on the top right corner of the webpage, and the price is located underneath the image based on an analysis of the HTML code. The plug-in can identify the order in which certain content items are displayed, such as the image first, and then text indicating a price. The plug-in can analyze the code to identify particular locations on the page, such as a style attribute in the HTML code that center aligns a JPEG on the screen.
In some embodiments, based on locations of certain content items on a webpage, the plug-in can add anchors or visual indicators that can be used by the processing agent to identify the content items. For example, the plug-in can identify that the top of the page includes a picture of a house and a price underneath the picture, and at the bottom of the page includes a mortgage loan offer, based on an analysis of the underlying HTML code and/or other page content. The plug-in can overlay a first visual indicator near the picture of a house, a second visual indicator near the price, and a third visual indicator near the mortgage loan offer at the bottom of the page. A user can be viewing the top of the page on a desktop computer, and not displaying the bottom of the page. A user can, with the user's mobile phone, take a picture or a video stream of the top of the page displayed on the desktop computer. A processing agent on a user's mobile phone can identify the locations of the house picture and the price based on the identification of the first and second visual indicators in the image or video. In some embodiments, the first and/or second visual indicators can also indicate that a mortgage loan application is at the bottom of the page, as discussed further herein.
In some embodiments, a visual indicator can be overlaid on top of the webpage on a first device by the plug-in installed on the first device. The processing agent on a second device can identify the visual indicator based on an image capturing the webpage displayed on the first device. The visual indicator can include a pixel and/or a group of pixels that can be mapped to characteristics of content items. For example, a particular group of pixels can be mapped to a price, a price range, a car, an application, an offer, and/or the like. A group of pixels can be mapped to a type of content item, such as a house and/or a mortgage loan. A group of pixels can indicate one or more characteristics of the content items. For example, a group of pixels can indicate a single characteristic, such as a price range. A group of pixels can also indicate a group of characteristics, such as a price range for a house and a mortgage loan. The visual indicator can include an icon, such as a group of pixels creating a dollar sign in a certain shape, color or configuration.
In some embodiments, the visual indicators can be placed near or in a certain proximity or relation to the associated content item by the plug-in. The visual indicators can be placed closer to the content item of interest than other content items. The visual indicator can indicate a type of content item. For example, a first visual indicator can indicate an image and a second visual indicator can indicate a price. Then, the processing agent can correlate the nearest image with the first visual indicator and the nearest price with the second visual indicator.
In some embodiments, the visual indicator can be on the left, right, top, and/or bottom of the content item according to a predefined rule or template known by both the plug-in and an associated processing agent on a second device (e.g., the user's mobile phone). In some embodiments, the visual indicator can be embedded in a style of the content item. For example, if the content item is part of a list (such as a bullet point list), the visual indicator can be placed on top of or in place of the bullet point. In some embodiments, the visual indicator can be overlaid on the content item, and/or overlaid on the frame of an image.
In some embodiments, visual indicators can be placed with certain constraints of the webpage. For example, the plug-in can place only a single visual indicator on each Y-axis. As such, the processing agent can look for visual indicators on the Y-axis (such as on the far left of the display screen).
In some embodiments, the visual indicators can be integrated into the webpage that may not be readily apparent to the consumer viewing the user interface. For example, the visual indicators can be of different shades of colors. A bullet point may be a black circle, and the visual indicators can include different shades of black and grey. In other embodiments, the visual indicators may be apparent to the user as a design feature to encourage the user to capture an image of the page with a camera (e.g., the user may know from the appearance of the visual indicators that the page enables an augmented reality experience via inclusion of the graphical indicators).
In some embodiments, the plug-in and/or the processing agent can perform analysis on the content items on a page. For example, the plug-in can identify an image on a webpage. The plug-in can perform image recognition to determine an indication of a likely object in an image, such as a car or a house. The plug-in can perform optical character recognition (OCR) or transcribe audio to text to identify content items. For example, an image can include text that the plug-in can analyze for text. The plug-in can transcribe audio of a video stream to categorize the content item, such as a video explaining how to shop for mortgage loans.
In some embodiments, the visual indicator can be an entire background or framing of a webpage or other interface displayed on the user display. For example, a background image of a webpage that exceeds the viewable area of the screen can include a diagonal line from the top left to the bottom right of the webpage. Relative placement of the diagonal line to the content items can be used for placement of other visual indicators. The position of the diagonal line on the screen can indicate the position of the entire webpage currently being displayed. For example, if the processing agent identifies that the top of the current view of the webpage includes the diagonal background line starting with a top horizontal position in the middle of the display area, that may indicate that the top of the currently displayed portion of the webpage is the midpoint of the page as a whole (such as because half of the page has already been scrolled through).
Advantageously, the plug-in and/or the processing agent can identify content items and determine an intent of the user. At block 608, the processing agent can determine an intent of the user based on the visual indicator(s) and/or the determined content item(s). For example, the plug-in can identify that the page includes an image of a house, a price for the house, and a mortgage loan application, and determine that the user is shopping for the house and may need a mortgage loan.
In some embodiments, the processing agent can identify the content items based on a visual indicator created by the plug-in, and can identify the intent of the user. The processing agent can determine that the user is looking for a mortgage loan, assess a user's credit history, and display offers for credit on the user's second device.
At block 610, the processing agent can display, on the second device, supplemental information associated with the intent of the user. The processing agent can overlay offers, such as credit offers, over the second device's display of the camera's capture of the website displayed on the first device. In some embodiments, the visual indicator can indicate an intent of a consumer, such as a red circle indicating that the consumer is looking to purchase a car. The object of the intent (such as the specific car to be purchased) may be determined from a graphical indicator and/or associated content of the page near a graphical indicator (such as a graphical indicator that signifies to the processing agent that a make and model of a car is indicated next to the graphical indicator on the page, such that the processing agent extracts the nearby image data of the captured page, applies OCR, and extracts the make/model of the car using predefined rules that indicate typical text formatting of car make information).
In some embodiments, the HTML code of the website can be programmed to work with the plug-in. For example, the website HTML code can include plug-in references for the plug-in to recognize when placing visual indicators. For example, a developer of the page may include HTML tags or other code within the page at points where particular visual indicators should be added dynamically at the time of displaying the page by the browser or an associated browser plug-in.
In some embodiments, the plug-in can be an extension for a web browser. The plug-in can access HTML code of website loading on the web browser. The plug-in can analyze the HTML or other code or markup language to dynamically and automatically place the visual indicators within or on top of the webpage displayed via the web browser. Advantageously, the plug-in and/or the processing agent may not have any prior knowledge of the webpage, but can dynamically add visual indicators on top of the webpage for the processing agent to display help service to a consumer, offers, and/or the like on a second device.
In some embodiments, the plug-in can modify the HTML code. For example, the plug-in can add the visual indicators directly into the website's HTML code and/or on top of the displayed webpage dynamically at the time of display. The web browser can load the website's HTML code with the HTML code for the visual indicator on the first device.
In some embodiments, dynamic and automatic placement of visual indicators on websites provide the technical advantage of not having to share control or the modify webpage code. For example, an airline website may not want to program plug-in references into the website's HTML for the plug-in to add visual indicators, or to add additional software modules that specifically communicate with the plug-in. The plug-in itself (or the processing agent, or a combination thereof) can identify the content items on the webpage based on an analysis of the page, and automatically place visual indicators onto the displayed page.
In some embodiments, dynamic and automatic placement of visual indicators on websites provide the technical advantage of not having to share additional information between the servers of the webpage and the plug-in and/or processing agent system. For example, the plug-in on the client side can analyze the HTML code of an airline's website without having to share additional information with the airline website's server. The visual indicators can be placed on top of the airline website via the web browser. Advantageously, when the processing agent determining and displays offers on the second device's user interface that is not originally on the webpage, the processing agent may be identifying characteristics of the consumer, such as accessing a consumer profile on a database that the airline website server does not have access to. The consumer profile that the processing agent has access to can include sensitive information, such as an address, credit information, social security information, transaction data, and/or the like. Thus, the dynamic and automatic placement of the visual indicators improves data security and identity theft by performing the analysis all within the plug-in and/or the processing agent system, and displaying the advertisements or offers on top of the airline's website on the second device, without having to share the sensitive consumer data with the airline website server (or otherwise sending any sensitive or personal information to or from the first client device that displays the webpage).
Certain offers may be preferable for a consumer with a certain credit score range. Thus, sharing even the offer to the airline web server may be reverse engineered to determine a consumer's credit score range. Advantageously, displaying the offers only on the second device further ensures data security and privacy. The processing agent and/or the plug-in can request authentication of the consumer, such as based on a consumer's input of authentication data, in order to protect sensitive information of the user. In some embodiments, the processing agent can provide more customized offers to an authenticated consumer, whereas general offers are displayed to a user who has not been authenticated.
Moreover, the airline website does not have to share its own consumer data with the plug-in and/or the processing agent system. The airline website may have its own database of information on the consumer. The plug-in and/or the processing agent system can rely on its own internal information database (or information accessible via a secure connection to a related server or network-accessible data source) to make its determinations on offers to display.
In some embodiments, the extension can communicate with the processing agent. The processing agent can indicate to the plug-in that the processing agent has identified a particular visual indicator. The plug-in can send contextual information on the content item associated with the visual indicator, information on the webpage, user behavior, and/or the like. For example, the plug-in can send page history, view timeline, click stream, and/or the like. The plug-in can send data on content items that may not be displayed on the second device, but that the plug-in knows is on the webpage (such as a content item at the bottom of the webpage). This communication may be via a server that is in communication with both the first and second device over a network, such as the Internet, in some embodiments.
In some embodiments, the browser plug-in may not communicate information to and/or from the processing agent. The processing agent can map characteristics of the content item based on the visual indicator. For example, a group of pixels received by the processing agent on the second device can map the group of pixels to a scenario where the consumer is looking to purchase a house and may be in need of a mortgage loan. The processing agent can access credit information on the consumer and display an offer for a mortgage loan next to an image of the house on the second device. The processing agent can identify optimal financial services and/or products, discount codes, helpful tips, and/or the like for the user's intent. For example, the processing agent can identify a credit card that would provide additional bonuses for the purchase, such as a merchant specific bonus or a bonus for the purchase of the content item type. Advantageously, the processing agent may have additional data on the consumer that is accessible to the processing agent but not to the website's server, and thus, the processing agent may be able to provide more targeted or customized offers to the user based on the accessible data. Thus, the consumer is not limited to the website server's offers.
In some embodiments, the processing agent can display offers on the second device, overlaid on top of the screen of the first device captured by the camera on the second device. The user can select an offer, such as an offer to apply for a loan. The user can be routed to an offer for a loan on the second device. In some embodiments, the processing agent can communicate with the plug-in and/or the website browser to launch a loan application webpage on the first device, such as on a new tab of the website browser.
In some embodiments, the plug-in can gather information from multiple webpages loaded on the webpage browser. The plug-in can analyze HTML code and/or communicate with a software module on one or more of the webpages to identify content items and/or determine consumer intent. For example, the consumer can be viewing a television on a first webpage, a television wall mount on a second webpage, and a universal remote on a third webpage. The plug-in can aggregate the data regarding the content items, and identify an optimal financial service and/or product for the combined purchase, such as an optimal credit card to use across the three products. An optimal financial product and/or service can be determined based on a total value. For example, the total value can include a price, a shipping cost, a shipping time, consumer data protection, privacy, rewards, best credit to use, warranty coverage for the product, warranty coverage based on a credit card, a combination thereof, and/or the like. The plug-in can generate visual indicators for each of the web pages. A visual indicator on the first webpage can be processed by the processing agent to identify the three products. In some embodiments, the visual indicator for the first product can initiate the processing agent to communicate with the plug-in to receive information related to the other two products.
Each of the processes, methods, and algorithms described in the preceding sections may be embodied in, and fully or partially automated by, code modules executed by one or more computer systems or computer processors comprising computer hardware. The code modules may be stored on any type of non-transitory computer-readable medium or computer storage device, such as hard drives, solid state memory, optical disc, and/or the like. The systems and modules may also be transmitted as generated data signals (for example, as part of a carrier wave or other analog or digital propagated signal) on a variety of computer-readable transmission mediums, including wireless-based and wired/cable-based mediums, and may take a variety of forms (for example, as part of a single or multiplexed analog signal, or as multiple discrete digital packets or frames). The processes and algorithms may be implemented partially or wholly in application-specific circuitry. The results of the disclosed processes and process steps may be stored, persistently or otherwise, in any type of non-transitory computer storage such as, for example, volatile or non-volatile storage.
The various features and processes described above may be used independently of one another, or may be combined in various ways. All possible combinations and sub-combinations are intended to fall within the scope of this disclosure. In addition, certain method or process blocks may be omitted in some implementations. The methods and processes described herein are also not limited to any particular sequence, and the blocks or states relating thereto can be performed in other sequences that are appropriate. For example, described blocks or states may be performed in an order other than that specifically disclosed, or multiple blocks or states may be combined in a single block or state. The example blocks or states may be performed in serial, in parallel, or in some other manner. Blocks or states may be added to or removed from the disclosed example embodiments. The example systems and components described herein may be configured differently than described. For example, elements may be added to, removed from, or rearranged compared to the disclosed example embodiments.
Conditional language, such as, among others, “can,” “could,” “might,” or “may,” unless specifically stated otherwise, or otherwise understood within the context as used, is generally intended to convey that certain embodiments include, while other embodiments do not include, certain features, elements and/or steps. Thus, such conditional language is not generally intended to imply that features, elements and/or steps are in any way required for one or more embodiments or that one or more embodiments necessarily include logic for deciding, with or without user input or prompting, whether these features, elements and/or steps are included or are to be performed in any particular embodiment.
As used herein, the terms “determine” or “determining” encompass a wide variety of actions. For example, “determining” may include calculating, computing, processing, deriving, generating, obtaining, looking up (for example, looking up in a table, a database or another data structure), ascertaining and the like via a hardware element without user intervention. Also, “determining” may include receiving (for example, receiving information), accessing (for example, accessing data in a memory) and the like via a hardware element without user intervention. Also, “determining” may include resolving, selecting, choosing, establishing, and the like via a hardware element without user intervention.
As used herein, the terms “provide” or “providing” encompass a wide variety of actions. For example, “providing” may include storing a value in a location of a storage device for subsequent retrieval, transmitting a value directly to the recipient via at least one wired or wireless communication medium, transmitting or storing a reference to a value, and the like. “Providing” may also include encoding, decoding, encrypting, decrypting, validating, verifying, and the like via a hardware element.
As used herein, the term “message” encompasses a wide variety of formats for communicating (for example, transmitting or receiving) information. A message may include a machine readable aggregation of information such as an XML document, fixed field message, comma separated message, or the like. A message may, in some implementations, include a signal utilized to transmit one or more representations of the information. While recited in the singular, it will be understood that a message may be composed, transmitted, stored, received, and so forth, in multiple parts.
As used herein “receive” or “receiving” may include specific algorithms for obtaining information. For example, receiving may include transmitting a request message for the information. The request message may be transmitted via a network as described above. The request message may be transmitted according to one or more well-defined, machine readable standards which are known in the art. The request message may be stateful in which case the requesting device and the device to which the request was transmitted maintain a state between requests. The request message may be a stateless request in which case the state information for the request is included within the messages exchanged between the requesting device and the device serving the request. One example of such state information includes a unique token that can be generated by either the requesting or serving device and included in messages exchanged. For example, the response message may include the state information to indicate what request message caused the serving device to transmit the response message.
As used herein “generate” or “generating” may include specific algorithms for creating information based on or using other input information. Generating may include retrieving the input information such as from memory or as provided input parameters to the hardware performing the generating. After obtained, the generating may include combining the input information. The combination may be performed through specific circuitry configured to provide an output indicating the result of the generating. The combination may be dynamically performed such as through dynamic selection of execution paths based on, for example, the input information, device operational characteristics (for example, hardware resources available, power level, power source, memory levels, network connectivity, bandwidth, and the like). Generating may also include storing the generated information in a memory location. The memory location may be identified as part of the request message that initiates the generating. In some implementations, the generating may return location information identifying where the generated information can be accessed. The location information may include a memory location, network locate, file system location, or the like.
As used herein, “activate” or “activating” may refer to causing or triggering a mechanical, electronic, or electro-mechanical state change to a device. Activation of a device may cause the device, or a feature associated therewith, to change from a first state to a second state. In some implementations, activation may include changing a characteristic from a first state to a second state such as, for example, changing the viewing state of a lens of stereoscopic viewing glasses. Activating may include generating a control message indicating the desired state change and providing the control message to the device to cause the device to change state.
Any process descriptions, elements, or blocks in the flow diagrams described herein and/or depicted in the attached figures should be understood as potentially representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps in the process. Alternate implementations are included within the scope of the embodiments described herein in which elements or functions may be deleted, executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those skilled in the art.
All of the methods and processes described above may be embodied in, and partially or fully automated via, software code modules executed by one or more general purpose computers. For example, the methods described herein may be performed by the computing system and/or any other suitable computing device. The methods may be executed on the computing devices in response to execution of software instructions or other executable code read from a tangible computer readable medium. A tangible computer readable medium is a data storage device that can store data that is readable by a computer system. Examples of computer readable mediums include read-only memory, random-access memory, other volatile or non-volatile memory devices, CD-ROMs, magnetic tape, flash drives, and optical data storage devices.
It should be emphasized that many variations and modifications may be made to the above-described embodiments, the elements of which are to be understood as being among other acceptable examples. All such modifications and variations are intended to be included herein within the scope of this disclosure. The foregoing description details certain embodiments. It will be appreciated, however, that no matter how detailed the foregoing appears in text, the systems and methods can be practiced in many ways. As is also stated above, it should be noted that the use of particular terminology when describing certain features or aspects of the systems and methods should not be taken to imply that the terminology is being re-defined herein to be restricted to including any specific characteristics of the features or aspects of the systems and methods with which that terminology is associated.
This application is a continuation and claims priority from U.S. application Ser. No. 16/797,697 filed on Feb. 21, 2020 which claims priority from provisional App. No. 62/809,469, filed on Feb. 22, 2019 and provisional U.S. Pat. App. No. 62/832,159, filed on Apr. 10, 2019, which are hereby incorporated by reference in their entirety.
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| Number | Date | Country | |
|---|---|---|---|
| 62832159 | Apr 2019 | US | |
| 62809469 | Feb 2019 | US |
| Number | Date | Country | |
|---|---|---|---|
| Parent | 16797697 | Feb 2020 | US |
| Child | 17644540 | US |
