Arrangements for placing incoming calls on hold

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CPC
H04M3/428

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/428Arrangements for placing incoming calls on hold

Industries

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Patents Grantslast 30 patents

Information Patent Grant
System and method for customizing inmate communication notification
- Patent number 12,166,891
- Issue date Dec 10, 2024
- GLOBAL TEL*LINK CORPORATION
- Stephen L. Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing enhanced call content
- Patent number 12,126,764
- Issue date Oct 22, 2024
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective performance of automated telephone calls to reduce latenc...
- Patent number 12,075,001
- Issue date Aug 27, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
On-hold experience
- Patent number 12,015,735
- Issue date Jun 18, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for bypassing holds
- Patent number 12,015,736
- Issue date Jun 18, 2024
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated calling system
- Patent number 11,990,133
- Issue date May 21, 2024
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and apparatus for determining an on-hold queue position of a...
- Patent number 11,962,717
- Issue date Apr 16, 2024
- United Services Automobile Association (USAA
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 11,902,470
- Issue date Feb 13, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for replacing hold-time with a call-back in a con...
- Patent number 11,889,025
- Issue date Jan 30, 2024
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Information processing device
- Patent number 11,862,190
- Issue date Jan 2, 2024
- RevComm Inc.
- Takeshi Aida
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Presenting content during video call hold events
- Patent number 11,856,136
- Issue date Dec 26, 2023
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Processing system, processing method, and non-transitory storage me...
- Patent number 11,818,300
- Issue date Nov 14, 2023
- NEC Corporation
- Hiroki Matsuura
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Selective performance of automated telephone calls to reduce latenc...
- Patent number 11,778,092
- Issue date Oct 3, 2023
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Utilizing sip messages to determine the status of a remote terminal...
- Patent number 11,778,091
- Issue date Oct 3, 2023
- GLOBAL TEL*LINK CORPORATION
- Stephen Hodge
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Visual indication of communication suspension at an endpoint system
- Patent number 11,750,739
- Issue date Sep 5, 2023
- Avaya Management L.P.
- Viralkumar R. Mehta
- G08 - SIGNALLING
Information Patent Grant
Automated calling system
- Patent number 11,741,966
- Issue date Aug 29, 2023
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and apparatus for providing assistance to calling customers
- Patent number 11,711,465
- Issue date Jul 25, 2023
- [24]7.ai, Inc
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Smart notification system for voice calls
- Patent number 11,706,332
- Issue date Jul 18, 2023
- QUALCOMM Incorporated
- Satish Babu Patakokila
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Phone user interface
- Patent number 11,700,326
- Issue date Jul 11, 2023
- Apple Inc.
- Lawrence Y. Yang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Media providing server, and method and computer program for providi...
- Patent number 11,689,665
- Issue date Jun 27, 2023
- SK STOA CO., LTD.
- Dae Ho Myoung
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing enhanced call content to a mobile device
- Patent number 11,683,415
- Issue date Jun 20, 2023
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for customizing inmate communication notification
- Patent number 11,677,558
- Issue date Jun 13, 2023
- GLOBAL TEL*LINK CORPORATION
- Stephen L. Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and apparatus for bypassing holds
- Patent number 11,677,871
- Issue date Jun 13, 2023
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,632,465
- Issue date Apr 18, 2023
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing enhanced call content
- Patent number 11,622,039
- Issue date Apr 4, 2023
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective performance of automated telephone calls to reduce latenc...
- Patent number 11,563,848
- Issue date Jan 24, 2023
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
On-hold experience
- Patent number 11,533,397
- Issue date Dec 20, 2022
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Status prompt multimedia playing method and system, and apparatus
- Patent number 11,509,767
- Issue date Nov 22, 2022
- Huawei Technologies Co., Ltd.
- Zhilei Deng
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for determining an on-hold queue position of a...
- Patent number 11,503,153
- Issue date Nov 15, 2022
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Processing system, processing method, and non-transitory storage me...
- Patent number 11,503,161
- Issue date Nov 15, 2022
- NEC Corporation
- Hiroki Matsuura
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20240340373
- Publication date Oct 10, 2024
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
- Publication number 20240267461
- Publication date Aug 8, 2024
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATED CALLING SYSTEM
- Publication number 20240265923
- Publication date Aug 8, 2024
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
INTELLIGENT CALL QUEUE PRIORITIZATION BASED ON VEHICULAR DATA RETRI...
- Publication number 20240244137
- Publication date Jul 18, 2024
- GM GLOBAL TECHNOLOGY OPERATIONS LLC
- Robert Weisbarth
- G07 - CHECKING-DEVICES
Information Patent Application
INFORMATION PROCESSING DEVICE
- Publication number 20240105212
- Publication date Mar 28, 2024
- RevComm Inc.
- Takeshi AIDA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CALL PROCESSING METHOD AND APPARATUS, STORAGE MEDIUM, AND ELECTRONI...
- Publication number 20240106869
- Publication date Mar 28, 2024
- Beijing Xiaomi Mobile Software Co., Ltd.
- Shilong PEI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR ESTIMATING CALL DURATIONS FOR IMPROVED CALL Q...
- Publication number 20240098179
- Publication date Mar 21, 2024
- JPMorgan Chase Bank, N.A.
- Rudolph L. MAPPUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
- Publication number 20240064234
- Publication date Feb 22, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MANAGEMENT OF AN ON-HOLD CALL BASED ON A USER'S PARTICIPATION IN AN...
- Publication number 20240040034
- Publication date Feb 1, 2024
- Avaya Management L.P.
- Aonkar Balkrushna Takalikar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AI BASED HOLD MESSAGING
- Publication number 20230403357
- Publication date Dec 14, 2023
- LivePerson, Inc.
- Joel Ezell
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Systems and Methods for the Asynchronous Detection of On Hold Time...
- Publication number 20230370546
- Publication date Nov 16, 2023
- Outbound Al Inc.
- Ronen Reouveni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATED CALLING SYSTEM
- Publication number 20230352027
- Publication date Nov 2, 2023
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMIZING INMATE COMMUNICATION NOTIFICATION
- Publication number 20230353369
- Publication date Nov 2, 2023
- Global Tel*Link Corporation
- Stephen L. HODGE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD ENABLING A USER TO SELECT AN AUDIO STREAM OF CHOICE
- Publication number 20230319184
- Publication date Oct 5, 2023
- JLAK ROTHWELL PTY LTD
- Jason ROWELL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20230308542
- Publication date Sep 28, 2023
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PHONE USER INTERFACE
- Publication number 20230291824
- Publication date Sep 14, 2023
- Apple Inc.
- Lawrence Y. YANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROVIDING ENHANCED CALL CONTENT TO A MOBILE DEVICE
- Publication number 20230291832
- Publication date Sep 14, 2023
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROVIDING ENHANCED CALL CONTENT
- Publication number 20230239399
- Publication date Jul 27, 2023
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCED CALL WAITING FOR USER EQUIPMENT
- Publication number 20230199113
- Publication date Jun 22, 2023
- T-Mobile Innovations LLC
- Nicholas Benjamin Zellerhoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
- Publication number 20230164266
- Publication date May 25, 2023
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
System and Method for Mobile Device Interacting with Multiple Telep...
- Publication number 20230114824
- Publication date Apr 13, 2023
- Medial Axis Inc.
- Michael A. LeBrun
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
On-Hold Experience
- Publication number 20230103204
- Publication date Mar 30, 2023
- United Services Automobile Association
- Gregory David HANSEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATED CALLING SYSTEM
- Publication number 20230038343
- Publication date Feb 9, 2023
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PROCESSING SYSTEM, PROCESSING METHOD, AND NON-TRANSITORY STORAGE ME...
- Publication number 20230027992
- Publication date Jan 26, 2023
- NEC Corporation
- Hiroki MATSUURA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PROVIDING ENHANCED CALL CONTENT
- Publication number 20220329690
- Publication date Oct 13, 2022
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROVIDING ENHANCED CALL CONTENT TO A MOBILE DEVICE
- Publication number 20220329694
- Publication date Oct 13, 2022
- FIRST ORION CORP.
- Brandon Wayne Murphy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING CALLER IDENTIFICATION OVER A PUBL...
- Publication number 20220272190
- Publication date Aug 25, 2022
- Successful Cultures, Inc
- Michael Gayaldo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20220272191
- Publication date Aug 25, 2022
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MEDIA PROVIDING SERVER, AND METHOD AND COMPUTER PROGRAM FOR PROVIDI...
- Publication number 20220150359
- Publication date May 12, 2022
- SK STOA CO., LTD.
- Dae Ho MYOUNG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
- Publication number 20220150354
- Publication date May 12, 2022
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Arrangements for placing incoming calls on hold

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

System and method for customizing inmate communication notification

Providing enhanced call content

Selective performance of automated telephone calls to reduce latenc...

On-hold experience

Methods and apparatus for bypassing holds

Automated calling system

Method and apparatus for determining an on-hold queue position of a...

Apparatuses and methods involving parking communications

System and method for replacing hold-time with a call-back in a con...

Information processing device

Presenting content during video call hold events

Processing system, processing method, and non-transitory storage me...

Selective performance of automated telephone calls to reduce latenc...

Utilizing sip messages to determine the status of a remote terminal...

Visual indication of communication suspension at an endpoint system

Automated calling system

Method and apparatus for providing assistance to calling customers

Smart notification system for voice calls

Phone user interface

Media providing server, and method and computer program for providi...

Providing enhanced call content to a mobile device

System and method for customizing inmate communication notification

Methods and apparatus for bypassing holds

Communication session hold time management in a contact center

Providing enhanced call content

Selective performance of automated telephone calls to reduce latenc...

On-hold experience

Status prompt multimedia playing method and system, and apparatus

Method and apparatus for determining an on-hold queue position of a...

Processing system, processing method, and non-transitory storage me...

Patents Applicationslast 30 patents

METHODS AND APPARATUS FOR BYPASSING HOLDS

ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY

AUTOMATED CALLING SYSTEM

INTELLIGENT CALL QUEUE PRIORITIZATION BASED ON VEHICULAR DATA RETRI...

INFORMATION PROCESSING DEVICE

CALL PROCESSING METHOD AND APPARATUS, STORAGE MEDIUM, AND ELECTRONI...

METHOD AND SYSTEM FOR ESTIMATING CALL DURATIONS FOR IMPROVED CALL Q...

SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...

MANAGEMENT OF AN ON-HOLD CALL BASED ON A USER'S PARTICIPATION IN AN...

AI BASED HOLD MESSAGING

Systems and Methods for the Asynchronous Detection of On Hold Time...

AUTOMATED CALLING SYSTEM

SYSTEM AND METHOD FOR CUSTOMIZING INMATE COMMUNICATION NOTIFICATION

SYSTEM AND METHOD ENABLING A USER TO SELECT AN AUDIO STREAM OF CHOICE

METHODS AND APPARATUS FOR BYPASSING HOLDS

PHONE USER INTERFACE

PROVIDING ENHANCED CALL CONTENT TO A MOBILE DEVICE

PROVIDING ENHANCED CALL CONTENT

ENHANCED CALL WAITING FOR USER EQUIPMENT

SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...

System and Method for Mobile Device Interacting with Multiple Telep...

On-Hold Experience

AUTOMATED CALLING SYSTEM

PROCESSING SYSTEM, PROCESSING METHOD, AND NON-TRANSITORY STORAGE ME...

PROVIDING ENHANCED CALL CONTENT

PROVIDING ENHANCED CALL CONTENT TO A MOBILE DEVICE

SYSTEMS AND METHODS FOR PROVIDING CALLER IDENTIFICATION OVER A PUBL...

METHODS AND APPARATUS FOR BYPASSING HOLDS

MEDIA PROVIDING SERVER, AND METHOD AND COMPUTER PROGRAM FOR PROVIDI...

SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...