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Arrangements for transferring received calls from one subscriber to another Arrangements affording interim conversations between either the calling or the called party and a third party
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H04M3/58
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ELECTRICITY
H04
Electric communication
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TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
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H04M3/58
Arrangements for transferring received calls from one subscriber to another Arrangements affording interim conversations between either the calling or the called party and a third party
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Patents Grants
last 30 patents
Information
Patent Grant
Call context transfer from one call center system to other call cen...
Patent number
12,166,925
Issue date
Dec 10, 2024
Microsoft Technology Licensing, LLC
Shiva Agarwal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call redirect from user-communication device in broadband network
Patent number
12,143,540
Issue date
Nov 12, 2024
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Video-assisted presence detection in telephony communications
Patent number
12,107,992
Issue date
Oct 1, 2024
Zoom Video Communications, Inc.
Nick Swerdlow
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
12,081,699
Issue date
Sep 3, 2024
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
User authentication based on SS7 call forwarding detection
Patent number
12,041,459
Issue date
Jul 16, 2024
TeleSign Corporation
Stacy Lyn Stubblefield
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Voice media decoupling
Patent number
11,985,269
Issue date
May 14, 2024
Intermedia.net, Inc.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automated call requests with status updates
Patent number
11,936,810
Issue date
Mar 19, 2024
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,924,378
Issue date
Mar 5, 2024
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Analysis of call metrics for call direction
Patent number
11,849,057
Issue date
Dec 19, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call context transfer from one call center system to other call cen...
Patent number
11,792,328
Issue date
Oct 17, 2023
Microsoft Technology Licensing, LLC
Shiva Agarwal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,750,741
Issue date
Sep 5, 2023
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for determining a next action based on weighted...
Patent number
11,735,207
Issue date
Aug 22, 2023
Wells Fargo Bank, N.A.
Vinothkumar Venkataraman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method for video-assisted presence detection in telephon...
Patent number
11,695,868
Issue date
Jul 4, 2023
Zoom Video Communications, Inc.
Nick Swerdlow
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Managing communications sessions based on restrictions and permissions
Patent number
11,659,362
Issue date
May 23, 2023
Amazon Technologies, Inc.
Shambhavi Sathyanarayana Rao
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for controlling sessions from one or more devices
Patent number
11,641,383
Issue date
May 2, 2023
RINGCENTRAL, INC.
Doug Chappelle
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Shared call state for related calls
Patent number
11,611,661
Issue date
Mar 21, 2023
Microsoft Technology Licensing, LLC
Namendra Kumar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimizing next step action to increase overall outcome in sales an...
Patent number
11,575,786
Issue date
Feb 7, 2023
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automated call requests with status updates
Patent number
11,563,850
Issue date
Jan 24, 2023
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Cloud-based private branch exchange call flip
Patent number
11,546,464
Issue date
Jan 3, 2023
Intermedia.net, Inc.
Maria Ruinskaya
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for optimizing agent time
Patent number
11,533,398
Issue date
Dec 20, 2022
Avaya Inc.
Liam Loftus
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems, methods and computer program products for controlling the...
Patent number
11,487,499
Issue date
Nov 1, 2022
IPC Systems, Inc.
Brett R. Berkowitz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call redirect from mobile device in IPBX
Patent number
11,412,090
Issue date
Aug 9, 2022
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Transferring an active telephone conversation
Patent number
11,356,562
Issue date
Jun 7, 2022
Apple Inc.
Marc J. Krochmal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call transfer support system
Patent number
11,316,982
Issue date
Apr 26, 2022
International Business Machines Corporation
Emiko Takeuchi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Analysis of call metrics for call direction
Patent number
11,297,182
Issue date
Apr 5, 2022
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Providing voice call support in a network
Patent number
11,283,932
Issue date
Mar 22, 2022
Nokia Solutions and Networks Oy
Devaki Chandramouli
H01 - BASIC ELECTRIC ELEMENTS
Information
Patent Grant
Method and system for a scalable computer-telephony integration system
Patent number
11,277,517
Issue date
Mar 15, 2022
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Aaron C. Kammeyer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call center data transfer system
Patent number
11,223,726
Issue date
Jan 11, 2022
United Services Automobile Association (USAA)
Samantha Elizabeth Taylor
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Advanced telephony functionality for chat groups in a communication...
Patent number
11,201,967
Issue date
Dec 14, 2021
FUZE, INC.
Julio Viera Sotillo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Video-Assisted Presence Detection
Publication number
20240430357
Publication date
Dec 26, 2024
Zoom Video Communications, Inc.
Nick Swerdlow
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20240380843
Publication date
Nov 14, 2024
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
RECEPTION CONTROL APPARATUS, RECEPTION SYSTEM, CONTROL METHOD, AND...
Publication number
20240314243
Publication date
Sep 19, 2024
NEC PLATFORMS, LTD.
Noboru Kaieda
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MULTI-USER INTERACTIVE PLATFORM APPLICATION
Publication number
20240314242
Publication date
Sep 19, 2024
Faisal Ashfaq Satti Mohammad
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Improved Remote Collaboration During a Call
Publication number
20240236234
Publication date
Jul 11, 2024
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR DETERMINING AND PROCESSING USER TEMPERAMENT
Publication number
20240233749
Publication date
Jul 11, 2024
Truist Bank
Barath Jayaraman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD AND SYSTEM FOR IMPLEMENTING SIMULTANEOUS INTERPRETATION IN C...
Publication number
20240187529
Publication date
Jun 6, 2024
ZTE Corporation
Wenyan ZHANG
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATED CALL REQUESTS WITH STATUS UPDATES
Publication number
20240187521
Publication date
Jun 6, 2024
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20240163372
Publication date
May 16, 2024
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL CONTEXT TRANSFER FROM ONE CALL CENTER SYSTEM TO OTHER CALL CEN...
Publication number
20240163375
Publication date
May 16, 2024
Microsoft Technology Licensing, LLC
Shiva AGARWAL
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR DETERMINING AND PROCESSING USER TEMPERAMENT
Publication number
20240135957
Publication date
Apr 25, 2024
Truist Bank
Barath Jayaraman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
DEVICE, SYSTEM, AND METHOD FOR TRANSFERRING CALLS TO PUBLIC-SAFETY...
Publication number
20240098181
Publication date
Mar 21, 2024
MOTOROLA SOLUTIONS, INC
Rafal KAMINSKI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
COMMUNICATION MANAGEMENT DEVICE, COMMUNICATION MANAGEMENT METHOD, C...
Publication number
20240022667
Publication date
Jan 18, 2024
ITALL INC.
Yusuke KASHIMA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and System for Transferring a Call From a Means of Transport...
Publication number
20230413381
Publication date
Dec 21, 2023
Bayerische Motoren Werke Aktiengesellschaft
Michael NEUHAEUSER
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TARGETED GENERATIVE AI FROM MERGED COMMUNICATION TRANSCRIPTS
Publication number
20230410801
Publication date
Dec 21, 2023
LivePerson, Inc.
Amit Mishra
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20230353674
Publication date
Nov 2, 2023
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR HANDLING CALL IDENTITY REQUIREMENTS
Publication number
20230300252
Publication date
Sep 21, 2023
CenturyLink Intellectual Property LLC
Joseph Scivicque
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Video-Assisted Presence Detection In Telephony Communications
Publication number
20230291831
Publication date
Sep 14, 2023
Zoom Video Communications, Inc.
Nick Swerdlow
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR CONTROLLING SESSIONS FROM ONE OR MORE DEVICES
Publication number
20230231893
Publication date
Jul 20, 2023
RingCentral, Inc.
Doug CHAPPELLE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Customer Identification System and Method Using Shared Trunk Group
Publication number
20230188649
Publication date
Jun 15, 2023
CenturyLink Intellectual Property LLC
Joseph Scivicque
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATED CALL REQUESTS WITH STATUS UPDATES
Publication number
20230164268
Publication date
May 25, 2023
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL CONTEXT TRANSFER FROM ONE CALL CENTER SYSTEM TO OTHER CALL CEN...
Publication number
20230156125
Publication date
May 18, 2023
Microsoft Technology Licensing, LLC
Shiva AGARWAL
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
Publication number
20230141679
Publication date
May 11, 2023
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VOICE MEDIA DECOUPLING
Publication number
20230139884
Publication date
May 4, 2023
INTERMEDIA.NET, INC.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL ALERT DEVICE, CALL ALERT SYSTEM, CALL ALERT METHOD, AND CALL A...
Publication number
20230033572
Publication date
Feb 2, 2023
Nippon Telegraph and Telephone Corporation
Shun SUGIMOTO
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System And Method For Video-Assisted Presence Detection In Telephon...
Publication number
20220345569
Publication date
Oct 27, 2022
Zoom Video Communications, Inc.
Nick Swerdlow
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TRANSFERRING AN ACTIVE TELEPHONE CONVERSATION
Publication number
20220256038
Publication date
Aug 11, 2022
Apple Inc.
Marc J. Krochmal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
GROUP COMMUNICATION FORWARDING TO A SECONDARY SERVICE
Publication number
20220046393
Publication date
Feb 10, 2022
Orion Labs
Greg Albrecht
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SHARED CALL STATE FOR RELATED CALLS
Publication number
20210368046
Publication date
Nov 25, 2021
Microsoft Technology Licensing, LLC
Namendra KUMAR
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20210297531
Publication date
Sep 23, 2021
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING