Customer care

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CPC
H04L41/5061

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Parent Industries

HELECTRICITY H04Electric communication H04LTRANSMISSION OF DIGITAL INFORMATION H04L41/00Arrangements for maintenance or administration or management of packet switching networks

Current Industry

H04L41/5061Customer care

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Facilitating and provisioning customer broadband transport service
- Patent number 12,184,512
- Issue date Dec 31, 2024
- ReadyLinks Inc.
- Justin L. Synstelien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for updating the configuration of a cloud service
- Patent number 12,095,631
- Issue date Sep 17, 2024
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Service action guidance engine (SAGE)
- Patent number 12,003,372
- Issue date Jun 4, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for providing real-time network telemetry data
- Patent number 11,991,060
- Issue date May 21, 2024
- Charter Communications Operating, LLC
- Kaushik Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recommendation system with performance management
- Patent number 11,949,569
- Issue date Apr 2, 2024
- Verizon Patent and Licensing Inc.
- Sundara Kesavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Facilitating and provisioning customer broadband transport service
- Patent number 11,929,887
- Issue date Mar 12, 2024
- ReadyLinks Inc.
- Justin L. Synstelien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic support service
- Patent number 11,914,463
- Issue date Feb 27, 2024
- salesforce, Inc.
- Federico Ariel Piagentini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Information processing method and information processing device
- Patent number 11,848,832
- Issue date Dec 19, 2023
- NEC Corporation
- Yuji Araki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Remote hardware execution service with customer consented debugging
- Patent number 11,811,919
- Issue date Nov 7, 2023
- Amazon Technologies, Inc.
- Rodrigo Rubira Branco
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for dynamically configuring service availability
- Patent number 11,777,815
- Issue date Oct 3, 2023
- SERVICENOW, INC.
- Padmaprabodh Ambale Srinivasamurthy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recommendation system with performance management
- Patent number 11,683,245
- Issue date Jun 20, 2023
- Verizon Patent and Licensing Inc.
- Sundara Kesavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Service action guidance engine (SAGE)
- Patent number 11,627,044
- Issue date Apr 11, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Service placement assistance
- Patent number 11,606,269
- Issue date Mar 14, 2023
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimizing a webpage based on historical an...
- Patent number 11,599,596
- Issue date Mar 7, 2023
- Groupon, Inc.
- Adam Karwan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Facilitating and provisioning customer broadband transport service
- Patent number 11,558,264
- Issue date Jan 17, 2023
- ReadyLinks Inc.
- Justin L. Synstelien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Knowledge management using machine learning model trained on incide...
- Patent number 11,551,105
- Issue date Jan 10, 2023
- SERVICENOW, INC.
- Bruce Walthers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Request facilitation for approaching consensus for a service transa...
- Patent number 11,528,197
- Issue date Dec 13, 2022
- International Business Machines Corporation
- Alaa S. Youssef
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for updating the configuration of a cloud service
- Patent number 11,516,093
- Issue date Nov 29, 2022
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Time series data analysis
- Patent number 11,489,942
- Issue date Nov 1, 2022
- SERVICENOW, INC.
- Khashayar Goudarzi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Remote hardware execution service with customer consented debugging
- Patent number 11,469,887
- Issue date Oct 11, 2022
- Amazon Technologies, Inc.
- Rodrigo Rubira Branco
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for providing targeted services
- Patent number 11,411,842
- Issue date Aug 9, 2022
- Cujo LLC
- Barry Delahunt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Service placement assistance
- Patent number 11,323,339
- Issue date May 3, 2022
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Escalation tracking and analytics system
- Patent number 11,277,321
- Issue date Mar 15, 2022
- SERVICENOW, INC.
- Apeksha Deval
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-application interactive support and communication interface
- Patent number 11,245,777
- Issue date Feb 8, 2022
- Groupon, Inc.
- Bartosz Czerwinski
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Partner enablement services for managed service automation
- Patent number 11,175,964
- Issue date Nov 16, 2021
- Virtustream IP Holding Company LLC
- Peter Jaeger
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic management of server overloads
- Patent number 11,144,350
- Issue date Oct 12, 2021
- International Business Machines Corporation
- Saravanan Sadacharam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Time series data analysis
- Patent number 11,122,145
- Issue date Sep 14, 2021
- SERVICENOW, INC.
- Khashayar Goudarzi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for intelligently resolving failures recurring in...
- Patent number 11,106,523
- Issue date Aug 31, 2021
- EMC IP Holding Company LLC
- Aaditya Rakesh Bansal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Protocol independent speed testing service
- Patent number 10,979,325
- Issue date Apr 13, 2021
- Verizon Patent and Licensing Inc.
- Hamid U. Azizullah
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Retail store information technology incident tracking mobile applic...
- Patent number 10,956,838
- Issue date Mar 23, 2021
- Target Brands, Inc.
- Thierry Fernaine
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SERVICE ACTION GUIDANCE ENGINE (SAGE)
- Publication number 20240314035
- Publication date Sep 19, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE
- Publication number 20240179075
- Publication date May 30, 2024
- ReadyLinks Inc.
- Justin L. Synstelien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INFORMATION PROCESSING METHOD AND INFORMATION PROCESSING DEVICE
- Publication number 20240064071
- Publication date Feb 22, 2024
- NEC Corporation
- Yuji Araki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR PROVIDING REAL-TIME NETWORK TELEMETRY DATA
- Publication number 20230421469
- Publication date Dec 28, 2023
- Charter Communications Operating, LLC
- Kaushik Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE
- Publication number 20230300035
- Publication date Sep 21, 2023
- ReadyLinks Inc.
- Justin L. Synstelien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DYNAMICALLY CONFIGURING SERVICE AVAILABILITY
- Publication number 20230283531
- Publication date Sep 7, 2023
- ServiceNow, Inc.
- Padmaprabodh Ambale Srinivasamurthy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECOMMENDATION SYSTEM WITH PERFORMANCE MANAGEMENT
- Publication number 20230283535
- Publication date Sep 7, 2023
- VERIZON PATENT AND LICENSING INC.
- Sundara Kesavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SERVICE ACTION GUIDANCE ENGINE (SAGE)
- Publication number 20230261944
- Publication date Aug 17, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE
- Publication number 20230155900
- Publication date May 18, 2023
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GLOBAL TECHNICAL SUPPORT INFRASTRUCTURE
- Publication number 20230118749
- Publication date Apr 20, 2023
- EMC IP Holding Company LLC
- Parminder Singh Sethi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REMOTE HARDWARE EXECUTION SERVICE WITH CUSTOMER CONSENTED DEBUGGING
- Publication number 20230115187
- Publication date Apr 13, 2023
- AMAZON TECHNOLOGIES, INC.
- Rodrigo Rubira Branco
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SERVICE PLACEMENT ASSISTANCE
- Publication number 20230063879
- Publication date Mar 2, 2023
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Service Action Guidance Engine (SAGE)
- Publication number 20230044433
- Publication date Feb 9, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE
- Publication number 20230009431
- Publication date Jan 12, 2023
- Justin L. Synstelien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INFORMATION PROCESSING METHOD AND INFORMATION PROCESSING DEVICE
- Publication number 20220417116
- Publication date Dec 29, 2022
- NEC Corporation
- Yuji Araki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Escalation Tracking and Analytics System
- Publication number 20220006709
- Publication date Jan 6, 2022
- ServiceNow, Inc.
- Apeksha Deval
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contactless Optical Fiber Internet Customer Premises Installation
- Publication number 20210392058
- Publication date Dec 16, 2021
- Tucows (Delaware) Inc.
- Mariram Chandrasekaran
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
TIME SERIES DATA ANALYSIS
- Publication number 20210392199
- Publication date Dec 16, 2021
- ServiceNow, Inc.
- Khashayar Goudarzi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TIME SERIES DATA ANALYSIS
- Publication number 20210135951
- Publication date May 6, 2021
- ServiceNow, Inc.
- Khashayar Goudarzi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE
- Publication number 20210135956
- Publication date May 6, 2021
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PARTNER ENABLEMENT SERVICES FOR MANAGED SERVICE AUTOMATION
- Publication number 20200250009
- Publication date Aug 6, 2020
- Virtustream IP Holding Company LLC
- Peter Jaeger
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR INTELLIGENTLY RESOLVING FAILURES RECURRING IN...
- Publication number 20200133755
- Publication date Apr 30, 2020
- EMC IP Holding Company LLC
- Aaditya Rakesh Bansal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NESTED TENANTS
- Publication number 20190332437
- Publication date Oct 31, 2019
- Microsoft Technology Licensing, LLC
- Hubert VAN HOOF
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
KNOWLEDGE MANAGEMENT
- Publication number 20190325323
- Publication date Oct 24, 2019
- ServiceNow, Inc.
- Bruce Walthers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Application and User Interfaces for Information Technology Services
- Publication number 20190246240
- Publication date Aug 8, 2019
- ServiceNow, Inc.
- Darius Koohmarey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROTOCOL INDEPENDENT SPEED TESTING SERVICE
- Publication number 20190230012
- Publication date Jul 25, 2019
- VERIZON PATENT AND LICENSING INC.
- Hamid U. Azizullah
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Connected Machine Initiated Service
- Publication number 20190207829
- Publication date Jul 4, 2019
- Genesys Telecommunications Laboratories, Inc.
- Daniel Stewart Stoops
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of Creating Distributed Computer Processing Network
- Publication number 20190173746
- Publication date Jun 6, 2019
- Adam Winter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTERACTION BETWEEN 5G AND NON-5G MANAGEMENT FUNCTION ENTITIES
- Publication number 20190132218
- Publication date May 2, 2019
- Huawei Technologies Co., Ltd
- Nimal Gamini SENARATH
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Access to a Computer Network
- Publication number 20190052685
- Publication date Feb 14, 2019
- International Business Machines Corporation
- Adam J. Pilkington
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Customer care

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Facilitating and provisioning customer broadband transport service

Systems and methods for updating the configuration of a cloud service

Service action guidance engine (SAGE)

System and methods for providing real-time network telemetry data

Recommendation system with performance management

Facilitating and provisioning customer broadband transport service

Automatic support service

Information processing method and information processing device

Remote hardware execution service with customer consented debugging

Techniques for dynamically configuring service availability

Recommendation system with performance management

Service action guidance engine (SAGE)

Service placement assistance

Systems and methods for optimizing a webpage based on historical an...

Facilitating and provisioning customer broadband transport service

Knowledge management using machine learning model trained on incide...

Request facilitation for approaching consensus for a service transa...

Systems and methods for updating the configuration of a cloud service

Time series data analysis

Remote hardware execution service with customer consented debugging

Method and apparatus for providing targeted services

Service placement assistance

Escalation tracking and analytics system

Multi-application interactive support and communication interface

Partner enablement services for managed service automation

Automatic management of server overloads

Time series data analysis

Method and system for intelligently resolving failures recurring in...

Protocol independent speed testing service

Retail store information technology incident tracking mobile applic...

Patents Applicationslast 30 patents

SERVICE ACTION GUIDANCE ENGINE (SAGE)

FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE

INFORMATION PROCESSING METHOD AND INFORMATION PROCESSING DEVICE

SYSTEM AND METHODS FOR PROVIDING REAL-TIME NETWORK TELEMETRY DATA

FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE

TECHNIQUES FOR DYNAMICALLY CONFIGURING SERVICE AVAILABILITY

RECOMMENDATION SYSTEM WITH PERFORMANCE MANAGEMENT

SERVICE ACTION GUIDANCE ENGINE (SAGE)

SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE

GLOBAL TECHNICAL SUPPORT INFRASTRUCTURE

REMOTE HARDWARE EXECUTION SERVICE WITH CUSTOMER CONSENTED DEBUGGING

SERVICE PLACEMENT ASSISTANCE

Service Action Guidance Engine (SAGE)

FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE

INFORMATION PROCESSING METHOD AND INFORMATION PROCESSING DEVICE

Escalation Tracking and Analytics System

Contactless Optical Fiber Internet Customer Premises Installation

TIME SERIES DATA ANALYSIS

TIME SERIES DATA ANALYSIS

SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE

PARTNER ENABLEMENT SERVICES FOR MANAGED SERVICE AUTOMATION

METHOD AND SYSTEM FOR INTELLIGENTLY RESOLVING FAILURES RECURRING IN...

NESTED TENANTS

KNOWLEDGE MANAGEMENT

Application and User Interfaces for Information Technology Services

PROTOCOL INDEPENDENT SPEED TESTING SERVICE

Connected Machine Initiated Service

Method of Creating Distributed Computer Processing Network

INTERACTION BETWEEN 5G AND NON-5G MANAGEMENT FUNCTION ENTITIES

Access to a Computer Network