Details of processing calls and other types of contacts in an unified manner

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CPC
H04M3/5141

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5141Details of processing calls and other types of contacts in an unified manner

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 12,166,919
- Issue date Dec 10, 2024
- TWILIO INC.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 12,166,923
- Issue date Dec 10, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enrollment and authentication over a phone call in call centers
- Patent number 12,159,633
- Issue date Dec 3, 2024
- PINDROP SECURITY, INC.
- Payas Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer-based systems configured for automated extraction of data...
- Patent number 12,101,438
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Bryant Yee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for facilitating communication between a user a...
- Patent number 12,075,002
- Issue date Aug 27, 2024
- Fidelity Information Services, LLC
- Susheel Nesargi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third-party service for suggesting a response to a received message
- Patent number 12,039,545
- Issue date Jul 16, 2024
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for queuing a communication session
- Patent number 11,991,312
- Issue date May 21, 2024
- TWILIO INC.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Natural language processing for information extraction
- Patent number 11,956,187
- Issue date Apr 9, 2024
- ASAPP, INC.
- Joseph Ellsworth Hackman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Programming/data sets via a data-communications server
- Patent number 11,949,815
- Issue date Apr 2, 2024
- 8x8, Inc.
- Zhishen Liu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive voice response using intent prediction and, for example...
- Patent number 11,924,377
- Issue date Mar 5, 2024
- T-Mobile USA, Inc.
- Phi Nguyen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mapping a universal contact center service access point to a servic...
- Patent number 11,909,918
- Issue date Feb 20, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for connecting with a customer service represen...
- Patent number 11,900,391
- Issue date Feb 13, 2024
- Mastercard International Incorporated
- Rajesh Pralhadrao Mahalle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 11,889,026
- Issue date Jan 30, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Sentiment progression analysis
- Patent number 11,886,824
- Issue date Jan 30, 2024
- Optum Technology, Inc.
- Ninad D. Sathaye
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,876,931
- Issue date Jan 16, 2024
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predicting customer support requests
- Patent number 11,790,376
- Issue date Oct 17, 2023
- ASAPP, INC.
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enrollment and authentication over a phone call in call centers
- Patent number 11,783,839
- Issue date Oct 10, 2023
- PINDROP SECURITY, INC.
- Payas Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Information Bridge Device and system, a communication system compri...
- Patent number 11,785,142
- Issue date Oct 10, 2023
- WEBTEXT HOLDINGS LIMITED
- Colm Keating
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 11,765,267
- Issue date Sep 19, 2023
- TWILIO INC.
- Tyler Cole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
AI assistant for interacting with customers across multiple communi...
- Patent number 11,758,046
- Issue date Sep 12, 2023
- United Services Automobile Association (USAA)
- Jerry John Maestas
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for smart dialogue communication
- Patent number 11,758,047
- Issue date Sep 12, 2023
- HITHINK ROYALFLUSH INFORMATION NETWORK CO., LTD.
- Ming Chen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Digital content security and communications system using artificial...
- Patent number 11,748,422
- Issue date Sep 5, 2023
- CONTACTENGINE LIMITED
- Andrew Mark Ayers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for facilitating communication between a user a...
- Patent number 11,716,418
- Issue date Aug 1, 2023
- Fidelity Information Services, LLC
- Susheel Nesargi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for communication analysis for use with agent ass...
- Patent number 11,706,339
- Issue date Jul 18, 2023
- TALKDESK, INC.
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managed channel for agent-to-agent consultation
- Patent number 11,700,329
- Issue date Jul 11, 2023
- Avaya Inc.
- Valentine C. Matula
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer journey management
- Patent number 11,689,663
- Issue date Jun 27, 2023
- NICE LTD.
- Natalia Beatriz Piaggio
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Incoming request blending for customer service representatives
- Patent number 11,683,417
- Issue date Jun 20, 2023
- COUPANG CORP.
- Dae Sung Kang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for sharing control of assigning tasks between an extern...
- Patent number 11,677,876
- Issue date Jun 13, 2023
- Afiniti, Ltd.
- Ain Chishty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Programming/data sets via a data-communications server
- Patent number 11,671,533
- Issue date Jun 6, 2023
- 8x8, Inc.
- Zhishen Liu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to managing cross-channel interactions...
- Patent number 11,659,089
- Issue date May 23, 2023
- Felix Immanuel Wyss
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...
- Publication number 20240372945
- Publication date Nov 7, 2024
- Fidelity Information Services, LLC
- Susheel NESARGI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
THIRD-PARTY SERVICE FOR SUGGESTING RESOURCES FOR A RECEIVED MESSAGE
- Publication number 20240320686
- Publication date Sep 26, 2024
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20240291919
- Publication date Aug 29, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mapping A Contact Center Service Request To A Modality
- Publication number 20240163373
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
- Publication number 20240146845
- Publication date May 2, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
- Publication number 20230388413
- Publication date Nov 30, 2023
- Twilio Inc.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SMART DIALOGUE COMMUNICATION
- Publication number 20230370549
- Publication date Nov 16, 2023
- Hithink Royalflush Information Network Co., Ltd.
- Ming CHEN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...
- Publication number 20230328180
- Publication date Oct 12, 2023
- Fidelity Information Services, LLC
- Susheel NESARGI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
- Publication number 20230275998
- Publication date Aug 31, 2023
- Afiniti, Ltd.
- Ain CHISHTY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
- Publication number 20230247139
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING NONADHERENCE TO CONTACT CENTER PR...
- Publication number 20230222428
- Publication date Jul 13, 2023
- NICE Ltd
- Ashadeepa DEBNATH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
THIRD-PARTY SERVICE FOR SUGGESTING A RESPONSE TO A RECEIVED MESSAGE
- Publication number 20230214847
- Publication date Jul 6, 2023
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...
- Publication number 20230216956
- Publication date Jul 6, 2023
- Fidelity Information Services, LLC
- Susheel NESARGI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATING TO MANAGING CROSS-CHANNEL INTERACTIONS...
- Publication number 20230188646
- Publication date Jun 15, 2023
- Genesys Cloud Services, Inc.
- FELIX IMMANUEL WYSS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NATURAL LANGUAGE PROCESSING FOR INFORMATION EXTRACTION
- Publication number 20230179548
- Publication date Jun 8, 2023
- ASAPP, INC
- Joseph Ellsworth Hackman
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMPUTER-BASED SYSTEMS CONFIGURED FOR AUTOMATED EXTRACTION OF DATA...
- Publication number 20230156123
- Publication date May 18, 2023
- Capital One Services, LLC
- Bryant Yee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE VOICE RESPONSE USING INTENT PREDICTION AND, FOR EXAMPLE...
- Publication number 20230145947
- Publication date May 11, 2023
- T-Mobile USA, Inc.
- Phi Nguyen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20230112621
- Publication date Apr 13, 2023
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
A SYSTEM AND METHOD FOR SECURELY DELIVERING INFORMATION
- Publication number 20230067705
- Publication date Mar 2, 2023
- Syntec Holdings Limited
- Colin Philip Westlake
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
- Publication number 20230029707
- Publication date Feb 2, 2023
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
- Publication number 20220407962
- Publication date Dec 22, 2022
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION ATTEMPTS MANAGEMENT SYSTEM FOR MANAGING A DIALER IN A...
- Publication number 20220377173
- Publication date Nov 24, 2022
- NOBLE SYSTEMS CORPORATION
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUAL PRIVATE AGENT FOR MACHINE-BASED INTERACTIONS WITH A CONTACT...
- Publication number 20220294903
- Publication date Sep 15, 2022
- Avaya Management L.P.
- Manish Dusad
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20220286557
- Publication date Sep 8, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADAPTABLE WARNINGS AND FEEDBACK
- Publication number 20220269517
- Publication date Aug 25, 2022
- Avaya Management L.P.
- Valentine C. Matula
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SMART DIALOGUE COMMUNICATION
- Publication number 20220247864
- Publication date Aug 4, 2022
- Hithink Royalflush Information Network Co., Ltd.
- Ming CHEN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
- Publication number 20220210268
- Publication date Jun 30, 2022
- Twilio Inc.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INCOMING REQUEST BLENDING FOR CUSTOMER SERVICE REPRESENTATIVES
- Publication number 20220191325
- Publication date Jun 16, 2022
- COUPANG CORP.
- Dae Sung KANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF AUTOMATED ROUTING AND GUIDANCE BASED ON CONTIN...
- Publication number 20220166879
- Publication date May 26, 2022
- Verint Americas Inc.
- Scott Mackie
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SENTIMENT PROGRESSION ANALYSIS
- Publication number 20220164543
- Publication date May 26, 2022
- Optum Technology, Inc.
- Ninad D. Sathaye
- G06 - COMPUTING CALCULATING COUNTING

Details of processing calls and other types of contacts in an unified manner

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Tool for annotating and reviewing audio conversations

Unified communications call routing and decision based on integrate...

Enrollment and authentication over a phone call in call centers

Computer-based systems configured for automated extraction of data...

Systems and methods for facilitating communication between a user a...

Third-party service for suggesting a response to a received message

System and method for queuing a communication session

Natural language processing for information extraction

Programming/data sets via a data-communications server

Interactive voice response using intent prediction and, for example...

Mapping a universal contact center service access point to a servic...

Methods and systems for connecting with a customer service represen...

Unified communications call routing and decision based on integrate...

Sentiment progression analysis

Techniques for benchmarking pairing strategies in a contact center...

Predicting customer support requests

Enrollment and authentication over a phone call in call centers

Information Bridge Device and system, a communication system compri...

Tool for annotating and reviewing audio conversations

AI assistant for interacting with customers across multiple communi...

Systems and methods for smart dialogue communication

Digital content security and communications system using artificial...

Systems and methods for facilitating communication between a user a...

System and method for communication analysis for use with agent ass...

Managed channel for agent-to-agent consultation

Customer journey management

Incoming request blending for customer service representatives

Techniques for sharing control of assigning tasks between an extern...

Programming/data sets via a data-communications server

Systems and methods relating to managing cross-channel interactions...

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...

THIRD-PARTY SERVICE FOR SUGGESTING RESOURCES FOR A RECEIVED MESSAGE

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

Mapping A Contact Center Service Request To A Modality

UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...

TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS

SYSTEMS AND METHODS FOR SMART DIALOGUE COMMUNICATION

SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

Mapping A Universal Contact Center Service Access Point To A Servic...

SYSTEM AND METHOD FOR IDENTIFYING NONADHERENCE TO CONTACT CENTER PR...

THIRD-PARTY SERVICE FOR SUGGESTING A RESPONSE TO A RECEIVED MESSAGE

SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...

SYSTEMS AND METHODS RELATING TO MANAGING CROSS-CHANNEL INTERACTIONS...

NATURAL LANGUAGE PROCESSING FOR INFORMATION EXTRACTION

COMPUTER-BASED SYSTEMS CONFIGURED FOR AUTOMATED EXTRACTION OF DATA...

INTERACTIVE VOICE RESPONSE USING INTENT PREDICTION AND, FOR EXAMPLE...

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

A SYSTEM AND METHOD FOR SECURELY DELIVERING INFORMATION

SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...

UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...

COMMUNICATION ATTEMPTS MANAGEMENT SYSTEM FOR MANAGING A DIALER IN A...

VIRTUAL PRIVATE AGENT FOR MACHINE-BASED INTERACTIONS WITH A CONTACT...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

ADAPTABLE WARNINGS AND FEEDBACK

SYSTEMS AND METHODS FOR SMART DIALOGUE COMMUNICATION

TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS

INCOMING REQUEST BLENDING FOR CUSTOMER SERVICE REPRESENTATIVES

SYSTEM AND METHOD OF AUTOMATED ROUTING AND GUIDANCE BASED ON CONTIN...

SENTIMENT PROGRESSION ANALYSIS