Interconnection arrangements between ACD systems

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H04M3/5237

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5237Interconnection arrangements between ACD systems

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving data-communications virtual assis...
- Patent number 12,143,537
- Issue date Nov 12, 2024
- 8x8, Inc.
- Arunim Samat
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Machine learning based call routing system
- Patent number 12,047,535
- Issue date Jul 23, 2024
- United Services Automobile Association (USAA)
- Victor Kwak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Limiting query distribution within an agent group
- Patent number 12,022,030
- Issue date Jun 25, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center load balancing and routing management
- Patent number 12,010,269
- Issue date Jun 11, 2024
- United Services Automobile Association (USAA)
- John Michael Lombard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual assistant architecture for natural language understanding i...
- Patent number 12,003,668
- Issue date Jun 4, 2024
- Interactions LLC
- Yoryos Yeracaris
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Limiting query distribution within an agent group based on skip cri...
- Patent number 11,991,313
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, system, and computer program product to accurately route a...
- Patent number 11,930,132
- Issue date Mar 12, 2024
- Baptist Health South Florida, Inc.
- Matthew Jared Baumann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Augmented intelligence for profile-matched call center routing
- Patent number 11,870,936
- Issue date Jan 9, 2024
- United Services Automobile Association (USAA)
- Thomas Wayne Schwarz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for forecasting inbound telecommunications asso...
- Patent number 11,856,143
- Issue date Dec 26, 2023
- CAASTLE, INC.
- Avinash Singh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual caller system
- Patent number 11,849,070
- Issue date Dec 19, 2023
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for simulating multiple call center balancing
- Patent number 11,818,298
- Issue date Nov 14, 2023
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for configuring and dynamically applying call r...
- Patent number 11,805,207
- Issue date Oct 31, 2023
- InterMetro Communications, Inc.
- Charles Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive screen recording
- Patent number 11,792,325
- Issue date Oct 17, 2023
- NICE LTD.
- Ofir Mecayten
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for handling voice and data teleservices through mobile dev...
- Patent number 11,785,144
- Issue date Oct 10, 2023
- Aurelio Luis Miguel Alonso Y Caloca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving an integrated contact center
- Patent number 11,778,093
- Issue date Oct 3, 2023
- 8x8, Inc.
- Justin Driemeyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Machine learning based call routing system
- Patent number 11,778,098
- Issue date Oct 3, 2023
- United Services Automobile Association (USAA)
- Victor Kwak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent agent assistant for natural language understanding in a...
- Patent number 11,743,378
- Issue date Aug 29, 2023
- Interactions LLC
- Michael Johnston
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Networked contact center user interface approach
- Patent number 11,736,618
- Issue date Aug 22, 2023
- 8x8, Inc.
- Mansour Salame
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for dynamically routing and rating customer serv...
- Patent number 11,716,421
- Issue date Aug 1, 2023
- CAPITAL ONE SERVICES, LLC
- Cruz Vargas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center load balancing and routing management
- Patent number 11,716,422
- Issue date Aug 1, 2023
- United Services Automobile Association (USAA)
- John Michael Lombard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for communication analysis for use with agent ass...
- Patent number 11,706,339
- Issue date Jul 18, 2023
- TALKDESK, INC.
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified communications incorporation in a contact center
- Patent number 11,706,343
- Issue date Jul 18, 2023
- Avaya Management L.P.
- Kurt H. Haserodt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving a contact center virtual agent
- Patent number 11,700,332
- Issue date Jul 11, 2023
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Incoming request blending for customer service representatives
- Patent number 11,683,417
- Issue date Jun 20, 2023
- COUPANG CORP.
- Dae Sung Kang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified support framework for a contact center
- Patent number 11,683,419
- Issue date Jun 20, 2023
- UiPath, Inc.
- Palak Kadakia
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
High fidelity call center simulator
- Patent number 11,671,535
- Issue date Jun 6, 2023
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Generative voice for automated bot handoff to customer service repr...
- Patent number 11,659,085
- Issue date May 23, 2023
- United Services Automobile Association (USAA)
- Nolan Serrao
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES
- Publication number 20240348727
- Publication date Oct 17, 2024
- T-Mobile USA, Inc.
- Antoine T. Tran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Distributing Queries To Agent Group Devices
- Publication number 20240333838
- Publication date Oct 3, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20240073320
- Publication date Feb 29, 2024
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE
- Publication number 20230353677
- Publication date Nov 2, 2023
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER EVOLUTION MODEL
- Publication number 20230353676
- Publication date Nov 2, 2023
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER
- Publication number 20230275999
- Publication date Aug 31, 2023
- UiPath, Inc.
- Palak KADAKIA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Limiting Query Distribution Within An Agent Group
- Publication number 20230254410
- Publication date Aug 10, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20230230014
- Publication date Jul 20, 2023
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PREDICTIVE SCREEN RECORDING
- Publication number 20230179712
- Publication date Jun 8, 2023
- NICE Ltd
- Ofir Mecayten
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSO...
- Publication number 20230146271
- Publication date May 11, 2023
- CaaStle, Inc.
- Avinash SINGH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF BUILDING CONTACT CENTER AGENT DESKTOPS PROVIDI...
- Publication number 20230143364
- Publication date May 11, 2023
- NovelVox NA Inc
- Amit Gandhi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED COMMUNICATIONS INCORPORATION IN A CONTACT CENTER
- Publication number 20230140674
- Publication date May 4, 2023
- Avaya Management L.P.
- Kurt H. Haserodt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20230132143
- Publication date Apr 27, 2023
- Vocodia Holdings Corporation
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
- Publication number 20230078914
- Publication date Mar 16, 2023
- NICE Ltd
- Gregory E. FRANGOS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR DYNAMICALLY ROUTING AND RATING CUSTOMER SERV...
- Publication number 20230050482
- Publication date Feb 16, 2023
- Capital One Services, LLC
- Cruz Vargas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Incoming Query Distribution Using Parallel Processing
- Publication number 20230035543
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
- Publication number 20230029707
- Publication date Feb 2, 2023
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LIMITING QUERY DISTRIBUTION WITHIN AN AGENT GROUP BASED ON SKIP CRI...
- Publication number 20230030581
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20220407963
- Publication date Dec 22, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INCOMING REQUEST BLENDING FOR CUSTOMER SERVICE REPRESENTATIVES
- Publication number 20220191325
- Publication date Jun 16, 2022
- COUPANG CORP.
- Dae Sung KANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
- Publication number 20220174156
- Publication date Jun 2, 2022
- NICE Ltd
- Gregory E. FRANGOS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method of Real-Time Wiki Knowledge Resources
- Publication number 20220159124
- Publication date May 19, 2022
- Nextiva, Inc.
- Tomas Gorny
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SUPPORTING CONVERSATIONS BETWEEN CUSTOMERS AND CUSTOMER SERVICE AGENTS
- Publication number 20220124200
- Publication date Apr 21, 2022
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Yunmiao Wang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-A...
- Publication number 20220103689
- Publication date Mar 31, 2022
- InContact INC.
- Derick Rodney WALBURGER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS
- Publication number 20220094794
- Publication date Mar 24, 2022
- CaaStle, Inc.
- Avinash SINGH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CONFIGURING AND DYNAMICALLY APPLYING CALL R...
- Publication number 20220070297
- Publication date Mar 3, 2022
- InterMetro Communications, Inc.
- Charles Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER...
- Publication number 20220070296
- Publication date Mar 3, 2022
- Genesys Telecommunications Laboratories, Inc.
- ANDREA FRIIO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
- Publication number 20220030111
- Publication date Jan 27, 2022
- NICE Ltd
- Gregory E. FRANGOS
- G06 - COMPUTING CALCULATING COUNTING

Interconnection arrangements between ACD systems

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Communications system for automatically routing data communications...

Apparatuses and methods involving data-communications virtual assis...

High fidelity call center simulator

Machine learning based call routing system

Limiting query distribution within an agent group

Call center load balancing and routing management

System and method for redirecting inbound-voice-interactions to dig...

Virtual assistant architecture for natural language understanding i...

Limiting query distribution within an agent group based on skip cri...

Method, system, and computer program product to accurately route a...

Augmented intelligence for profile-matched call center routing

Systems and methods for forecasting inbound telecommunications asso...

Virtual caller system

Systems and methods for simulating multiple call center balancing

Systems and methods for configuring and dynamically applying call r...

Predictive screen recording

Methods for handling voice and data teleservices through mobile dev...

Apparatuses and methods involving an integrated contact center

Machine learning based call routing system

Intelligent agent assistant for natural language understanding in a...

Networked contact center user interface approach

System and methods for dynamically routing and rating customer serv...

Call center load balancing and routing management

System and method for communication analysis for use with agent ass...

Unified communications incorporation in a contact center

Apparatuses and methods involving a contact center virtual agent

Incoming request blending for customer service representatives

Unified support framework for a contact center

High fidelity call center simulator

Generative voice for automated bot handoff to customer service repr...

Patents Applicationslast 30 patents

TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

Distributing Queries To Agent Group Devices

VIRTUAL CALLER SYSTEM

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE

CONTACT CENTER EVOLUTION MODEL

UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER

Limiting Query Distribution Within An Agent Group

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

PREDICTIVE SCREEN RECORDING

SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSO...

SYSTEM AND METHOD OF BUILDING CONTACT CENTER AGENT DESKTOPS PROVIDI...

UNIFIED COMMUNICATIONS INCORPORATION IN A CONTACT CENTER

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT

SYSTEM AND METHODS FOR DYNAMICALLY ROUTING AND RATING CUSTOMER SERV...

Incoming Query Distribution Using Parallel Processing

SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...

LIMITING QUERY DISTRIBUTION WITHIN AN AGENT GROUP BASED ON SKIP CRI...

VIRTUAL CALLER SYSTEM

INCOMING REQUEST BLENDING FOR CUSTOMER SERVICE REPRESENTATIVES

INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT

System and Method of Real-Time Wiki Knowledge Resources

SUPPORTING CONVERSATIONS BETWEEN CUSTOMERS AND CUSTOMER SERVICE AGENTS

ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-A...

SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS

SYSTEMS AND METHODS FOR CONFIGURING AND DYNAMICALLY APPLYING CALL R...

SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER...

INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT