Managing service interactions

Industry

CPC
H04M3/4217

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/4217Managing service interactions

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Call control for providing targeted content
- Patent number 12,225,156
- Issue date Feb 11, 2025
- MBTE Holdings Sweden AB
- Ran Meriaz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Opportunistic delivery of cacheable content in a communications net...
- Patent number 12,192,118
- Issue date Jan 7, 2025
- Viasat, Inc.
- Mark D. Dankberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Model-based communication routing system and method
- Patent number 12,184,816
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Merrill Lamar Madsen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Programmatical PSTN trunking for cloud hosted applications
- Patent number 12,149,572
- Issue date Nov 19, 2024
- Level 3 Communications, LLC
- Kimberly Adams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Provisioning tool—call center-based automated interface with networ...
- Patent number 11,973,897
- Issue date Apr 30, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Modular emergency communication flow management system
- Patent number 11,974,207
- Issue date Apr 30, 2024
- RAPIDSOS, INC.
- Henry Katz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
AutoMate—automated interface between call center agents and network...
- Patent number 11,936,805
- Issue date Mar 19, 2024
- CentryLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for generating insights regarding a party in resp...
- Patent number 11,875,360
- Issue date Jan 16, 2024
- Salesforce, Inc.
- Vijay Karani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Online marketplace of plugins for enhancing dialog systems
- Patent number 11,861,346
- Issue date Jan 2, 2024
- Google LLC
- Ilya Gennadyevich Gelfenbeyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Distributed implementation of dynamic wireless traffic policy
- Patent number 11,863,973
- Issue date Jan 2, 2024
- Seven Networks, LLC
- Ari Backholm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for mobile wireless advertising platform part II
- Patent number 11,799,978
- Issue date Oct 24, 2023
- Tara Chand Singhal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Model-based communication routing system and method
- Patent number 11,792,326
- Issue date Oct 17, 2023
- United Services Automobile Association (USAA)
- Merrill Lamar Madsen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Over the air provisioning of mobile device settings
- Patent number 11,770,687
- Issue date Sep 26, 2023
- SITO Mobile R&D IP, LLC
- Anthony G. Macaluso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for platform-integrated custom applications
- Patent number 11,740,917
- Issue date Aug 29, 2023
- TWILIO INC.
- Carter Rabasa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Opportunistic delivery of cacheable content in a communications net...
- Patent number 11,743,207
- Issue date Aug 29, 2023
- Viasat, Inc.
- Mark D. Dankberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Networked contact center user interface approach
- Patent number 11,736,618
- Issue date Aug 22, 2023
- 8x8, Inc.
- Mansour Salame
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Arrangements for detecting bi-directional artificial intelligence (...
- Patent number 11,716,394
- Issue date Aug 1, 2023
- Capital One Services, LLC
- Andrew Doane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Provisioning tool—call center-based automated interface with networ...
- Patent number 11,647,112
- Issue date May 9, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Toll-free telecommunications and data management platform
- Patent number 11,563,860
- Issue date Jan 24, 2023
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Toll-free numbers metadata tagging, analysis and reporting
- Patent number 11,563,861
- Issue date Jan 24, 2023
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conversation assistance system
- Patent number 11,553,077
- Issue date Jan 10, 2023
- PayPal, Inc.
- Michael Charles Todasco
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Over the air provisioning of mobile device settings
- Patent number 11,540,094
- Issue date Dec 27, 2022
- SITO Mobile R&D IP, LLC
- Anthony G. Macaluso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system to seamlessly upgrade audio services
- Patent number 11,509,766
- Issue date Nov 22, 2022
- MOTOROLA SOLUTIONS, INC.
- Pawel Antemijczuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Modular emergency communication flow management system
- Patent number 11,496,874
- Issue date Nov 8, 2022
- RAPIDSOS, INC.
- Henry Katz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, telephone, telecommunication system and device for controll...
- Patent number 11,470,557
- Issue date Oct 11, 2022
- Unify GmbH & Co. KG
- Stephan Schaade
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Work process supporting system based on interactive voice and text...
- Patent number 11,412,086
- Issue date Aug 9, 2022
- MindwareWorks Co., Ltd.
- Jae In Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Proactive customer care in a communication system
- Patent number 11,399,295
- Issue date Jul 26, 2022
- AT&T Intellectual Property I, L.P.
- Matthew Osinski
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of managing personal security
- Patent number 11,373,513
- Issue date Jun 28, 2022
- Gregory Musumano
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Management of a communication call between a caller communications...
- Patent number 11,368,576
- Issue date Jun 21, 2022
- ORANGE
- Jean-Marc Auffret
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Wireless communications devices with a plurality of profiles
- Patent number 11,354,385
- Issue date Jun 7, 2022
- AT&T Intellectual Property I, L.P.
- John Alson Hicks
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...
- Publication number 20240297932
- Publication date Sep 5, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Modular Emergency Communication Flow Management System
- Publication number 20240292201
- Publication date Aug 29, 2024
- RAPIDSOS, INC.
- Henry KATZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATE-AUTOMATED INTERFACE BETWEEN CALL CENTER AGENTS AND NETWORK...
- Publication number 20240223696
- Publication date Jul 4, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ONLINE MARKETPLACE OF PLUGINS FOR ENHANCING DIALOG SYSTEMS
- Publication number 20240211238
- Publication date Jun 27, 2024
- Google LLC
- Ilya Gennadyevich Gelfenbeyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DISTRIBUTED IMPLEMENTATION OF DYNAMIC WIRELESS TRAFFIC POLICY
- Publication number 20240129938
- Publication date Apr 18, 2024
- Seven Networks, LLC
- Ari Backholm
- Y02 - TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMA...
Information Patent Application
METHOD AND SYSTEM FOR GENERATING INSIGHTS REGARDING A PARTY IN RESP...
- Publication number 20240095748
- Publication date Mar 21, 2024
- Salesforce, Inc.
- Vijay Karani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPPORTUNISTIC DELIVERY OF CACHEABLE CONTENT IN A COMMUNICATIONS NET...
- Publication number 20240039866
- Publication date Feb 1, 2024
- Mark D. Dankberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS
- Publication number 20230350706
- Publication date Nov 2, 2023
- Twilio Inc.
- Carter Rabasa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...
- Publication number 20230319179
- Publication date Oct 5, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTIMEDIA FILE DISTRIBUTION METHOD, MULTIMEDIA CONTROL METHOD, MUL...
- Publication number 20230247135
- Publication date Aug 3, 2023
- ZTE CORPORATION
- Chunxiao QIAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PHONE NUMBER FRAUD PREDICTION
- Publication number 20230136732
- Publication date May 4, 2023
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR TAGGING FRAUDULENT PHONE NUMBERS
- Publication number 20230128054
- Publication date Apr 27, 2023
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Programmatical PSTN Trunking for Cloud Hosted Applications
- Publication number 20230120058
- Publication date Apr 20, 2023
- LEVEL 3 COMMUNICATIONS, LLC
- Kimberly Adams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Over the Air Provisioning of Mobile Device Settings
- Publication number 20230118924
- Publication date Apr 20, 2023
- SITO Mobile R&D IP, LLC
- Anthony G. Macaluso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AutoMate - Automated Interface Between Call Center Agents and Netwo...
- Publication number 20230048667
- Publication date Feb 16, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MODULAR EMERGENCY COMMUNICATION FLOW MANAGEMENT SYSTEM
- Publication number 20230042895
- Publication date Feb 9, 2023
- RAPIDSOS, INC.
- Henry KATZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Provisioning Tool - Call Center-Based Automated Interface with Netw...
- Publication number 20230030263
- Publication date Feb 2, 2023
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROACTIVE CUSTOMER CARE IN A COMMUNICATION SYSTEM
- Publication number 20220330050
- Publication date Oct 13, 2022
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Matthew Osinski
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL CONTROL FOR PROVIDING TARGETED CONTENT
- Publication number 20220263941
- Publication date Aug 18, 2022
- MBTE Holdings Sweden AB
- Ran Meriaz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM TO SEAMLESSLY UPGRADE AUDIO SERVICES
- Publication number 20220166874
- Publication date May 26, 2022
- MOTOROLA SOLUTIONS, INC
- PAWEL ANTEMIJCZUK
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OVER THE AIR PROVISIONING OF MOBILE DEVICE SETTINGS
- Publication number 20220150674
- Publication date May 12, 2022
- SITO Mobile R&D IP, LLC
- Anthony G. Macaluso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROACTIVE CUSTOMER CARE IN A COMMUNICATION SYSTEM
- Publication number 20220116793
- Publication date Apr 14, 2022
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Matthew Osinski
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DISTRIBUTED IMPLEMENTATION OF DYNAMIC WIRELESS TRAFFIC POLICY
- Publication number 20220116936
- Publication date Apr 14, 2022
- Seven Networks, LLC
- Ari Backholm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPPORTUNISTIC DELIVERY OF CACHEABLE CONTENT IN A COMMUNICATIONS NET...
- Publication number 20220109641
- Publication date Apr 7, 2022
- ViaSat, Inc.
- Mark D. Dankberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR GENERATING INSIGHTS REGARDING A PARTY IN RESP...
- Publication number 20220012748
- Publication date Jan 13, 2022
- SalesForce.com, Inc.
- VIJAY KARANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS
- Publication number 20210326156
- Publication date Oct 21, 2021
- Twilio Inc.
- Carter Rabasa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORK PROCESS SUPPORTING SYSTEM BASED ON INTERACTIVE VOICE AND TEXT...
- Publication number 20210274041
- Publication date Sep 2, 2021
- MINDWAREWORKS CO., LTD.
- Jae In LEE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONVERSATION ASSISTANCE SYSTEM
- Publication number 20210258417
- Publication date Aug 19, 2021
- PAYPAL, INC.
- Michael Charles Todasco
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
ONLINE MARKETPLACE OF PLUGINS FOR ENHANCING DIALOG SYSTEMS
- Publication number 20210247974
- Publication date Aug 12, 2021
- Google LLC
- Ilya Gennadyevich Gelfenbeyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SAFETY OF A MOBILE COMMUNICATIONS DEVICE
- Publication number 20210058741
- Publication date Feb 25, 2021
- WEBSAFETY, INC.
- MICHAEL ADLER
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Managing service interactions

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Call control for providing targeted content

Opportunistic delivery of cacheable content in a communications net...

Model-based communication routing system and method

Programmatical PSTN trunking for cloud hosted applications

Provisioning tool—call center-based automated interface with networ...

Modular emergency communication flow management system

AutoMate—automated interface between call center agents and network...

Method and system for generating insights regarding a party in resp...

Online marketplace of plugins for enhancing dialog systems

Distributed implementation of dynamic wireless traffic policy

Systems and methods for mobile wireless advertising platform part II

Model-based communication routing system and method

Over the air provisioning of mobile device settings

System and method for platform-integrated custom applications

Opportunistic delivery of cacheable content in a communications net...

Networked contact center user interface approach

Arrangements for detecting bi-directional artificial intelligence (...

Provisioning tool—call center-based automated interface with networ...

Toll-free telecommunications and data management platform

Toll-free numbers metadata tagging, analysis and reporting

Conversation assistance system

Over the air provisioning of mobile device settings

Method and system to seamlessly upgrade audio services

Modular emergency communication flow management system

Method, telephone, telecommunication system and device for controll...

Work process supporting system based on interactive voice and text...

Proactive customer care in a communication system

System and method of managing personal security

Management of a communication call between a caller communications...

Wireless communications devices with a plurality of profiles

Patents Applicationslast 30 patents

PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...

Modular Emergency Communication Flow Management System

AUTOMATE-AUTOMATED INTERFACE BETWEEN CALL CENTER AGENTS AND NETWORK...

ONLINE MARKETPLACE OF PLUGINS FOR ENHANCING DIALOG SYSTEMS

DISTRIBUTED IMPLEMENTATION OF DYNAMIC WIRELESS TRAFFIC POLICY

METHOD AND SYSTEM FOR GENERATING INSIGHTS REGARDING A PARTY IN RESP...

OPPORTUNISTIC DELIVERY OF CACHEABLE CONTENT IN A COMMUNICATIONS NET...

SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS

PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...

MULTIMEDIA FILE DISTRIBUTION METHOD, MULTIMEDIA CONTROL METHOD, MUL...

SYSTEMS AND METHODS FOR PHONE NUMBER FRAUD PREDICTION

SYSTEMS AND METHODS FOR TAGGING FRAUDULENT PHONE NUMBERS

Programmatical PSTN Trunking for Cloud Hosted Applications

Over the Air Provisioning of Mobile Device Settings

AutoMate - Automated Interface Between Call Center Agents and Netwo...

MODULAR EMERGENCY COMMUNICATION FLOW MANAGEMENT SYSTEM

Provisioning Tool - Call Center-Based Automated Interface with Netw...

PROACTIVE CUSTOMER CARE IN A COMMUNICATION SYSTEM

CALL CONTROL FOR PROVIDING TARGETED CONTENT

METHOD AND SYSTEM TO SEAMLESSLY UPGRADE AUDIO SERVICES

OVER THE AIR PROVISIONING OF MOBILE DEVICE SETTINGS

PROACTIVE CUSTOMER CARE IN A COMMUNICATION SYSTEM

DISTRIBUTED IMPLEMENTATION OF DYNAMIC WIRELESS TRAFFIC POLICY

OPPORTUNISTIC DELIVERY OF CACHEABLE CONTENT IN A COMMUNICATIONS NET...

METHOD AND SYSTEM FOR GENERATING INSIGHTS REGARDING A PARTY IN RESP...

SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS

WORK PROCESS SUPPORTING SYSTEM BASED ON INTERACTIVE VOICE AND TEXT...

CONVERSATION ASSISTANCE SYSTEM

ONLINE MARKETPLACE OF PLUGINS FOR ENHANCING DIALOG SYSTEMS

SAFETY OF A MOBILE COMMUNICATIONS DEVICE