Manual exchanges

Industry

CPC
H04M5/00

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION

Current Industry

Sub Industries

H04M5/02Constructional details H04M5/04Arrangements for indicating calls or supervising connections for calling or clearing H04M5/06affording automatic call distribution H04M5/08using connecting means other than cords H04M5/10using separate plug for each subscriber H04M5/12Ringing or otherwise calling substations H04M5/14Applications of speech amplifiers H04M5/16with means for reducing interference with means for reducing effects due to line faults H04M5/18Arrangements for signalling the class or number of called or calling line from one exchange to another H04M5/20Number-indicating arrangements for incoming lines

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 11,863,708
- Issue date Jan 2, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel signal processing system and method
- Patent number 11,343,597
- Issue date May 24, 2022
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 11,258,907
- Issue date Feb 22, 2022
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Use of abstracted data in pattern matching system
- Patent number RE48550
- Issue date May 11, 2021
- Afiniti, Ltd.
- Zia Chishti
Information Patent Grant
Method for testing an audio communication system of an air-craft, a...
- Patent number 10,965,816
- Issue date Mar 30, 2021
- Airbus Operations GmbH
- Matthias Heinisch
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Grant
Parallel signal processing system and method
- Patent number 10,869,108
- Issue date Dec 15, 2020
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Wearable terminal for displaying screen optimized for various situa...
- Patent number 10,621,955
- Issue date Apr 14, 2020
- LG Electronics Inc.
- Jeongyun Heo
- A63 - SPORTS GAMES AMUSEMENTS
Information Patent Grant
Parallel signal processing system and method
- Patent number 10,524,024
- Issue date Dec 31, 2019
- Calltrol Corporation
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Amplification adjustment in communication devices
- Patent number 10,483,933
- Issue date Nov 19, 2019
- SORENSON IP HOLDINGS, LLC
- Christian Lalor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Mobile device call management with multiple over-the-top calls
- Patent number 10,277,749
- Issue date Apr 30, 2019
- Verizon Patent and Licensing Inc.
- Kristopher T. Frazier
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer portal of an intelligent automated agent for a contact center
- Patent number 10,171,659
- Issue date Jan 1, 2019
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for enabling VPN-less session setup for connectin...
- Patent number 10,034,220
- Issue date Jul 24, 2018
- Tango Networks, Inc.
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephony equipment migration
- Patent number 9,877,087
- Issue date Jan 23, 2018
- Metaswitch Networks Ltd
- Colin Tregenza Dancer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interconnection evaluation system and method for switchboard
- Patent number 9,864,010
- Issue date Jan 9, 2018
- LSIS Co., Ltd.
- Woo Seok Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel signal processing system and method
- Patent number 9,832,543
- Issue date Nov 28, 2017
- Calltrol Corporation
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Portable voice communications digital switching device for communic...
- Patent number 9,819,804
- Issue date Nov 14, 2017
- TELEGENIX, INC.
- Joseph John Miller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enabling VPN-less session setup for connectin...
- Patent number 9,763,164
- Issue date Sep 12, 2017
- Tango Networks, Inc.
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Back office services of an intelligent automated agent for a contac...
- Patent number 9,648,167
- Issue date May 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for network-intelligence-determined identity o...
- Patent number 9,641,683
- Issue date May 2, 2017
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Hybrid location
- Patent number 9,628,521
- Issue date Apr 18, 2017
- TeleCommunication Systems, Inc.
- Yinjun Zhu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent automated agent and interactive voice response for a co...
- Patent number 9,386,152
- Issue date Jul 5, 2016
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephony equipment migration
- Patent number 9,319,529
- Issue date Apr 19, 2016
- Metaswitch Networks Ltd
- Colin Tregenza Dancer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for network-intelligence-determined identity o...
- Patent number 9,277,048
- Issue date Mar 1, 2016
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer portal of an intelligent automated agent for a contact center
- Patent number 9,008,283
- Issue date Apr 14, 2015
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for optimizing skill assignment in call center agent applica...
- Patent number 8,971,520
- Issue date Mar 3, 2015
- Answer Financial Inc.
- Daniel John Bryce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for network-intelligence-determined identity o...
- Patent number 8,913,735
- Issue date Dec 16, 2014
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Back office services of an intelligent automated agent for a contac...
- Patent number 8,767,948
- Issue date Jul 1, 2014
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for network-intelligence-determined identity o...
- Patent number 8,675,858
- Issue date Mar 18, 2014
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enabling VPN-less session setup for connectin...
- Patent number 8,537,770
- Issue date Sep 17, 2013
- Tango Networks, Inc.
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20220131977
- Publication date Apr 28, 2022
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR TESTING AN AUDIO COMMUNICATION SYSTEM OF AN AIR-CRAFT, A...
- Publication number 20190364152
- Publication date Nov 28, 2019
- AIRBUS OPERATIONS GMBH
- Matthias HEINISCH
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
AMPLIFICATION ADJUSTMENT IN COMMUNICATION DEVICES
- Publication number 20180287580
- Publication date Oct 4, 2018
- SORENSON IP HOLDINGS, LLC
- Christian Lalor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MOBILE DEVICE CALL MANAGEMENT WITH MULTIPLE OVER-THE-TOP CALLS
- Publication number 20180288228
- Publication date Oct 4, 2018
- VERIZON PATENT AND LICENSING INC.
- Kristopher T. Frazier
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
WEARABLE TERMINAL FOR DISPLAYING SCREEN OPTIMIZED FOR VARIOUS SITUA...
- Publication number 20180166044
- Publication date Jun 14, 2018
- LG ELECTRONICS INC.
- Jeongyun HEO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...
- Publication number 20180014240
- Publication date Jan 11, 2018
- TANGO NETWORKS, INC.
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PORTABLE VOICE COMMUNICATIONS DIGITAL SWITCHING DEVICE FOR COMMUNIC...
- Publication number 20160205258
- Publication date Jul 14, 2016
- TELEGENIX, INC.
- Joseph John MILLER
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
HYBRID LOCATION
- Publication number 20160044065
- Publication date Feb 11, 2016
- TeleCommunication Systems, Inc.
- YINJUN ZHU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...
- Publication number 20150304935
- Publication date Oct 22, 2015
- Tango Networks, Inc.
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTAC...
- Publication number 20140270146
- Publication date Sep 18, 2014
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
- Publication number 20140270109
- Publication date Sep 18, 2014
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CO...
- Publication number 20140270108
- Publication date Sep 18, 2014
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method And Apparatus For Network-Intelligence-Determined Identity O...
- Publication number 20140133645
- Publication date May 15, 2014
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Telephony Equipment Migration
- Publication number 20130343527
- Publication date Dec 26, 2013
- Metaswitch Networks Ltd.
- Colin Tregenza Dancer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...
- Publication number 20130329884
- Publication date Dec 12, 2013
- Tango Networks, Inc.
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...
- Publication number 20120204252
- Publication date Aug 9, 2012
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...
- Publication number 20110081911
- Publication date Apr 7, 2011
- Andrew Silver
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for extending calls to internal switch extensi...
- Publication number 20030016810
- Publication date Jan 23, 2003
- Stephen M. Milton
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Manual exchanges

Industry

Parent Industries

Current Industry

Sub Industries

Patents Grantslast 30 patents

Matching using agent/caller sensitivity to performance

Matching using agent/caller sensitivity to performance

Parallel signal processing system and method

Matching using agent/caller sensitivity to performance

Use of abstracted data in pattern matching system

Method for testing an audio communication system of an air-craft, a...

Parallel signal processing system and method

Wearable terminal for displaying screen optimized for various situa...

Parallel signal processing system and method

Amplification adjustment in communication devices

Mobile device call management with multiple over-the-top calls

Customer portal of an intelligent automated agent for a contact center

System and method for enabling VPN-less session setup for connectin...

Telephony equipment migration

Interconnection evaluation system and method for switchboard

Parallel signal processing system and method

Portable voice communications digital switching device for communic...

System and method for enabling VPN-less session setup for connectin...

Back office services of an intelligent automated agent for a contac...

Method and apparatus for network-intelligence-determined identity o...

Hybrid location

Intelligent automated agent and interactive voice response for a co...

Telephony equipment migration

Method and apparatus for network-intelligence-determined identity o...

Customer portal of an intelligent automated agent for a contact center

Method for optimizing skill assignment in call center agent applica...

Method and apparatus for network-intelligence-determined identity o...

Back office services of an intelligent automated agent for a contac...

Method and apparatus for network-intelligence-determined identity o...

System and method for enabling VPN-less session setup for connectin...

Patents Applicationslast 30 patents

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

METHOD FOR TESTING AN AUDIO COMMUNICATION SYSTEM OF AN AIR-CRAFT, A...

AMPLIFICATION ADJUSTMENT IN COMMUNICATION DEVICES

MOBILE DEVICE CALL MANAGEMENT WITH MULTIPLE OVER-THE-TOP CALLS

WEARABLE TERMINAL FOR DISPLAYING SCREEN OPTIMIZED FOR VARIOUS SITUA...

SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...

PORTABLE VOICE COMMUNICATIONS DIGITAL SWITCHING DEVICE FOR COMMUNIC...

HYBRID LOCATION

SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...

BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTAC...

CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CO...

Method And Apparatus For Network-Intelligence-Determined Identity O...

Telephony Equipment Migration

SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...

SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...

SYSTEM AND METHOD FOR ENABLING VPN-LESS SESSION SETUP FOR CONNECTIN...

Method and apparatus for extending calls to internal switch extensi...