Notifying, informing or entertaining a held party while on hold

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CPC
H04M3/4285

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/4285Notifying, informing or entertaining a held party while on hold

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Enhanced call waiting for user equipment
- Patent number 12,219,091
- Issue date Feb 4, 2025
- T-MOBILE INNOVATIONS LLC
- Nicholas Benjamin Zellerhoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for bypassing holds
- Patent number 12,015,736
- Issue date Jun 18, 2024
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Presenting content during video call hold events
- Patent number 11,856,136
- Issue date Dec 26, 2023
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Processing system, processing method, and non-transitory storage me...
- Patent number 11,818,300
- Issue date Nov 14, 2023
- NEC Corporation
- Hiroki Matsuura
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Phone user interface
- Patent number 11,700,326
- Issue date Jul 11, 2023
- Apple Inc.
- Lawrence Y. Yang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and apparatus for bypassing holds
- Patent number 11,677,871
- Issue date Jun 13, 2023
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,632,465
- Issue date Apr 18, 2023
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Status prompt multimedia playing method and system, and apparatus
- Patent number 11,509,767
- Issue date Nov 22, 2022
- Huawei Technologies Co., Ltd.
- Zhilei Deng
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Processing system, processing method, and non-transitory storage me...
- Patent number 11,503,161
- Issue date Nov 15, 2022
- NEC Corporation
- Hiroki Matsuura
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,445,062
- Issue date Sep 13, 2022
- Afiniti, Ltd.
- Jason Delker
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Telephone exchange, hold tone notification method, and hold tone no...
- Patent number 11,418,645
- Issue date Aug 16, 2022
- NEC Platforms, Ltd.
- Yosuke Shimizu
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Methods and apparatus for bypassing holds
- Patent number 11,336,767
- Issue date May 17, 2022
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Artificial intelligence driven sentiment analysis during on-hold ca...
- Patent number 11,258,901
- Issue date Feb 22, 2022
- Avaya Inc.
- Pushkar Yashavant Deole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Presenting content during video call hold events
- Patent number 11,212,386
- Issue date Dec 28, 2021
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized wait treatment during interaction
- Patent number 11,128,752
- Issue date Sep 21, 2021
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Initiating a subsequent hold
- Patent number 11,102,350
- Issue date Aug 24, 2021
- Microsoft Technology Licensing, LLC
- Abhilash Chandrasekharan Nair
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,076,045
- Issue date Jul 27, 2021
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interaction determined auto-answer time
- Patent number 11,025,776
- Issue date Jun 1, 2021
- Avaya Inc.
- Jibin George
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized wait treatment during interaction with contact centers
- Patent number 10,911,598
- Issue date Feb 2, 2021
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for bypassing holds
- Patent number 10,897,535
- Issue date Jan 19, 2021
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Presenting content during video call hold events
- Patent number 10,887,458
- Issue date Jan 5, 2021
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Identifying a media item to present to a user device via a communic...
- Patent number 10,873,662
- Issue date Dec 22, 2020
- CAPITAL ONE SERVICES, LLC
- Michael Mossoba
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Delivering content during a hold
- Patent number 10,834,256
- Issue date Nov 10, 2020
- Microsoft Technology Licensing, LLC
- Abhilash Chandrasekharan Nair
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Sending progress update messages while a user is on hold
- Patent number 10,791,218
- Issue date Sep 29, 2020
- Avaya Inc.
- Sandeep Shah
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Audio content control of idle call condition
- Patent number 10,791,219
- Issue date Sep 29, 2020
- International Business Machines Corporation
- Michael James McGuire
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Phone user interface
- Patent number 10,771,606
- Issue date Sep 8, 2020
- Apple Inc.
- Lawrence Y. Yang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for displaying content on a mobile communications...
- Patent number 10,764,429
- Issue date Sep 1, 2020
- Lakshman R. Bana
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for artificial intelligence on hold call handling
- Patent number 10,715,662
- Issue date Jul 14, 2020
- MOTOROLA SOLUTIONS, INC.
- Mariya Bondareva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Facilitating personalized down-time activities
- Patent number 10,708,421
- Issue date Jul 7, 2020
- International Business Machines Corporation
- Abdigani Diriye
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for providing guidance during a call waiting state
- Patent number 10,708,414
- Issue date Jul 7, 2020
- Jaehun Lee
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
METHOD FOR OPERATING A DEVICE OR A NETWORK SERVER IMPLEMENTING A CO...
- Publication number 20250047782
- Publication date Feb 6, 2025
- ORANGE
- Xin Wang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING AN ENHANCED FEATURE FOR A CALLER RI...
- Publication number 20250016212
- Publication date Jan 9, 2025
- JIO PLATFORMS LIMITED
- Birendra Singh BISHT
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20240340373
- Publication date Oct 10, 2024
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT OF AN ON-HOLD CALL BASED ON A USER'S PARTICIPATION IN AN...
- Publication number 20240040034
- Publication date Feb 1, 2024
- Avaya Management L.P.
- Aonkar Balkrushna Takalikar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD ENABLING A USER TO SELECT AN AUDIO STREAM OF CHOICE
- Publication number 20230319184
- Publication date Oct 5, 2023
- JLAK ROTHWELL PTY LTD
- Jason ROWELL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20230308542
- Publication date Sep 28, 2023
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PHONE USER INTERFACE
- Publication number 20230291824
- Publication date Sep 14, 2023
- Apple Inc.
- Lawrence Y. YANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED CALL WAITING FOR USER EQUIPMENT
- Publication number 20230199113
- Publication date Jun 22, 2023
- T-Mobile Innovations LLC
- Nicholas Benjamin Zellerhoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROCESSING SYSTEM, PROCESSING METHOD, AND NON-TRANSITORY STORAGE ME...
- Publication number 20230027992
- Publication date Jan 26, 2023
- NEC Corporation
- Hiroki MATSUURA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20220272191
- Publication date Aug 25, 2022
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRESENTING CONTENT DURING VIDEO CALL HOLD EVENTS
- Publication number 20220078280
- Publication date Mar 10, 2022
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TELEPHONE EXCHANGE, HOLD TONE NOTIFICATION METHOD, AND HOLD TONE NO...
- Publication number 20220053089
- Publication date Feb 17, 2022
- NEC PLATFORMS, LTD.
- Yosuke SHIMIZU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PROCESSING SYSTEM, PROCESSING METHOD, AND NON-TRANSITORY STORAGE ME...
- Publication number 20220014628
- Publication date Jan 13, 2022
- NEC Corporation
- Hiroki MATSUURA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20210266404
- Publication date Aug 26, 2021
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
STATUS PROMPT MULTIMEDIA PLAYING METHOD AND SYSTEM, AND APPARATUS
- Publication number 20210203777
- Publication date Jul 1, 2021
- Huawei Technologies Co., Ltd
- Zhilei DENG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PHONE USER INTERFACE
- Publication number 20210203765
- Publication date Jul 1, 2021
- Apple Inc.
- Lawrence Y. YANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INITIATING A SUBSEQUENT HOLD
- Publication number 20210099574
- Publication date Apr 1, 2021
- Microsoft Technology Licensing, LLC
- Abhilash Chandrasekharan Nair
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20210099575
- Publication date Apr 1, 2021
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRESENTING CONTENT DURING VIDEO CALL HOLD EVENTS
- Publication number 20210092226
- Publication date Mar 25, 2021
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20210067627
- Publication date Mar 4, 2021
- Afiniti, Ltd.
- Jason DELKER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTION BASED AUTO ANSWER TIME FOR BETTER PREPARED CONTACT CENT...
- Publication number 20210014356
- Publication date Jan 14, 2021
- AVAYA INC.
- Jibin George
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ARTIFICIAL INTELLIGENCE DRIVEN SENTIMENT ANALYSIS DURING ON-HOLD CA...
- Publication number 20210005217
- Publication date Jan 7, 2021
- AVAYA INC.
- Pushkar Yashavant Deole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
- Publication number 20200344351
- Publication date Oct 29, 2020
- Google LLC
- Cassandra Xia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRESENTING CONTENT DURING VIDEO CALL HOLD EVENTS
- Publication number 20200274965
- Publication date Aug 27, 2020
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALIZED WAIT TREATMENT DURING INTERACTION
- Publication number 20200259952
- Publication date Aug 13, 2020
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IDENTIFYING A MEDIA ITEM TO PRESENT TO A USER DEVICE VIA A COMMUNIC...
- Publication number 20200252505
- Publication date Aug 6, 2020
- Capital One Services, LLC
- Michael MOSSOBA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20200228655
- Publication date Jul 16, 2020
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS
- Publication number 20200137227
- Publication date Apr 30, 2020
- AVAYA INC.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR PROVIDING GUIDANCE DURING A CALL WAITING STATE
- Publication number 20200084315
- Publication date Mar 12, 2020
- Jaehun LEE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ARTIFICIAL INTELLIGENCE ON HOLD CALL HANDLING
- Publication number 20190379788
- Publication date Dec 12, 2019
- MOTOROLA SOLUTIONS, INC
- Mariya BONDAREVA
- G06 - COMPUTING CALCULATING COUNTING

Notifying, informing or entertaining a held party while on hold

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Enhanced call waiting for user equipment

Methods and apparatus for bypassing holds

Presenting content during video call hold events

Processing system, processing method, and non-transitory storage me...

Phone user interface

Methods and apparatus for bypassing holds

Communication session hold time management in a contact center

Status prompt multimedia playing method and system, and apparatus

Processing system, processing method, and non-transitory storage me...

Techniques for behavioral pairing in a task assignment system

Telephone exchange, hold tone notification method, and hold tone no...

Methods and apparatus for bypassing holds

Artificial intelligence driven sentiment analysis during on-hold ca...

Presenting content during video call hold events

Personalized wait treatment during interaction

Initiating a subsequent hold

Communication session hold time management in a contact center

Interaction determined auto-answer time

Personalized wait treatment during interaction with contact centers

Methods and apparatus for bypassing holds

Presenting content during video call hold events

Identifying a media item to present to a user device via a communic...

Delivering content during a hold

Sending progress update messages while a user is on hold

Audio content control of idle call condition

Phone user interface

System and method for displaying content on a mobile communications...

System and method for artificial intelligence on hold call handling

Facilitating personalized down-time activities

Method for providing guidance during a call waiting state

Patents Applicationslast 30 patents

METHOD FOR OPERATING A DEVICE OR A NETWORK SERVER IMPLEMENTING A CO...

SYSTEM AND METHOD FOR PROVIDING AN ENHANCED FEATURE FOR A CALLER RI...

METHODS AND APPARATUS FOR BYPASSING HOLDS

MANAGEMENT OF AN ON-HOLD CALL BASED ON A USER'S PARTICIPATION IN AN...

SYSTEM AND METHOD ENABLING A USER TO SELECT AN AUDIO STREAM OF CHOICE

METHODS AND APPARATUS FOR BYPASSING HOLDS

PHONE USER INTERFACE

ENHANCED CALL WAITING FOR USER EQUIPMENT

PROCESSING SYSTEM, PROCESSING METHOD, AND NON-TRANSITORY STORAGE ME...

METHODS AND APPARATUS FOR BYPASSING HOLDS

PRESENTING CONTENT DURING VIDEO CALL HOLD EVENTS

TELEPHONE EXCHANGE, HOLD TONE NOTIFICATION METHOD, AND HOLD TONE NO...

PROCESSING SYSTEM, PROCESSING METHOD, AND NON-TRANSITORY STORAGE ME...

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

STATUS PROMPT MULTIMEDIA PLAYING METHOD AND SYSTEM, AND APPARATUS

PHONE USER INTERFACE

INITIATING A SUBSEQUENT HOLD

METHODS AND APPARATUS FOR BYPASSING HOLDS

PRESENTING CONTENT DURING VIDEO CALL HOLD EVENTS

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

INTERACTION BASED AUTO ANSWER TIME FOR BETTER PREPARED CONTACT CENT...

ARTIFICIAL INTELLIGENCE DRIVEN SENTIMENT ANALYSIS DURING ON-HOLD CA...

METHODS AND APPARATUS FOR BYPASSING HOLDS

PRESENTING CONTENT DURING VIDEO CALL HOLD EVENTS

PERSONALIZED WAIT TREATMENT DURING INTERACTION

IDENTIFYING A MEDIA ITEM TO PRESENT TO A USER DEVICE VIA A COMMUNIC...

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS

METHOD FOR PROVIDING GUIDANCE DURING A CALL WAITING STATE

SYSTEM AND METHOD FOR ARTIFICIAL INTELLIGENCE ON HOLD CALL HANDLING