Operator terminal details

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CPC
H04M3/5133

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5133Operator terminal details

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Unmanned aerial vehicle emergency dispatch and diagnostics data app...
- Patent number 12,184,803
- Issue date Dec 31, 2024
- RAPIDSOS, INC.
- Nicholas Edward Horelik
- G05 - CONTROLLING REGULATING
Information Patent Grant
Methods for linking recommendations
- Patent number 12,166,922
- Issue date Dec 10, 2024
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer desktop that dynamically adapts to a live multi-channel au...
- Patent number 12,164,755
- Issue date Dec 10, 2024
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic indication of contact center status...
- Patent number 12,160,543
- Issue date Dec 3, 2024
- Teleperformance SE
- Evan Davis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Total screen recording system and methods
- Patent number 12,041,201
- Issue date Jul 16, 2024
- NICE LTD.
- Viktor Lesko
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for integrating and conducting video sessions
- Patent number 12,035,071
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- Enrique A. Tamayo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication router and hub
- Patent number 11,956,387
- Issue date Apr 9, 2024
- Better Holdco, Inc.
- James Fallisgaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for delivering and supporting digital requests...
- Patent number 11,864,082
- Issue date Jan 2, 2024
- RAPIDSOS, INC.
- Michael John Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer desktop that dynamically adapts to a live multi-channel au...
- Patent number 11,861,146
- Issue date Jan 2, 2024
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for providing product and service quotes to cus...
- Patent number 11,823,243
- Issue date Nov 21, 2023
- United Services Automobile Association
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
AI avatar coaching system based on free speech emotion analysis for...
- Patent number 11,825,022
- Issue date Nov 21, 2023
- CS Sharing Inc.
- Ji Eun Lim
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for providing information on an emergency call
- Patent number 11,800,012
- Issue date Oct 24, 2023
- MOTOROLA SOLUTIONS, INC.
- Scott J Pappas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,800,015
- Issue date Oct 24, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for linking recommendations
- Patent number 11,765,270
- Issue date Sep 19, 2023
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Networked contact center user interface approach
- Patent number 11,736,618
- Issue date Aug 22, 2023
- 8x8, Inc.
- Mansour Salame
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center interface
- Patent number 11,729,316
- Issue date Aug 15, 2023
- Wells Fargo Bank, N.A.
- Stephen M. Ellis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for emergency data integration
- Patent number 11,695,871
- Issue date Jul 4, 2023
- RAPIDSOS, INC.
- Lucas Richard Eager Leavitt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Unified support framework for a contact center
- Patent number 11,683,419
- Issue date Jun 20, 2023
- UiPath, Inc.
- Palak Kadakia
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Overview user interface of emergency call data of a law enforcement...
- Patent number 11,669,229
- Issue date Jun 6, 2023
- Palantir Technologies Inc.
- Arseny Bogomolov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer communication system including service pipeline
- Patent number 11,615,423
- Issue date Mar 28, 2023
- UJET Inc.
- Hisun Kim
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,575,790
- Issue date Feb 7, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Originating group text calls in a contact center
- Patent number 11,575,787
- Issue date Feb 7, 2023
- Noble Systems Corporation
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication session using a virtual environment
- Patent number 11,553,087
- Issue date Jan 10, 2023
- Amazon Technologies, Inc.
- William Arnold Cannady
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Facilitation of communication among individuals waiting in a contac...
- Patent number 11,528,365
- Issue date Dec 13, 2022
- Avaya Management L.P.
- Roger I. Krimstock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication channel enhancement
- Patent number 11,516,338
- Issue date Nov 29, 2022
- UJET, INC.
- Eli Chen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic scripts for tele-agents
- Patent number 11,475,488
- Issue date Oct 18, 2022
- Accenture Global Solutions Limited
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic indication of contact center status...
- Patent number 11,470,196
- Issue date Oct 11, 2022
- Teleperformance SE
- Evan Davis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer desktop that dynamically adapts to a live multi-channel au...
- Patent number 11,442,601
- Issue date Sep 13, 2022
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for linking recommendations
- Patent number 11,363,145
- Issue date Jun 14, 2022
- United Services Automobile Association
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for delivering and supporting digital requests...
- Patent number 11,356,833
- Issue date Jun 7, 2022
- RAPIDSOS, INC.
- Michael John Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
COMMUNICATION ROUTER AND HUB
- Publication number 20240380845
- Publication date Nov 14, 2024
- Better Holdco, Inc.
- James Fallisgaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TOTAL SCREEN RECORDING SYSTEM AND METHODS
- Publication number 20240348725
- Publication date Oct 17, 2024
- NICE Ltd
- Viktor LESKO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES
- Publication number 20240320720
- Publication date Sep 26, 2024
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ADVANCED VOICE MONITORING AND ANALYSIS
- Publication number 20240312453
- Publication date Sep 19, 2024
- State Farm Mutual Automobile Insurance Company
- Anthony Welcome
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CHATBOT DEFLECTION
- Publication number 20240187522
- Publication date Jun 6, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DELIVERING AND SUPPORTING DIGITAL REQUESTS...
- Publication number 20240171958
- Publication date May 23, 2024
- RAPIDSOS, INC.
- Michael John MARTIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC BUSINESS WORKFLOW MONITORING AND REGU...
- Publication number 20240152840
- Publication date May 9, 2024
- OpenMethods
- Shannon Lekas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...
- Publication number 20240086044
- Publication date Mar 14, 2024
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOTAL SCREEN RECORDING SYSTEM AND METHODS
- Publication number 20230319186
- Publication date Oct 5, 2023
- NICE Ltd
- Viktor LESKO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PROVIDING INFORMATION ON AN EMERGENCY CALL
- Publication number 20230291834
- Publication date Sep 14, 2023
- MOTOROLA SOLUTIONS, INC
- SCOTT J PAPPAS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER
- Publication number 20230275999
- Publication date Aug 31, 2023
- UiPath, Inc.
- Palak KADAKIA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING REMOTE CALL CENTER SERVICES
- Publication number 20230262165
- Publication date Aug 17, 2023
- 1125855 ALBERTA LIMITED
- Peter SORRENTINO
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Integrations Platform with Interaction and Abstraction with a Third...
- Publication number 20230161910
- Publication date May 25, 2023
- Concentrix CVG Customer Management Delaware LLC
- Matthew Williamson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20230078353
- Publication date Mar 16, 2023
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATIC INDICATION OF CONTACT CENTER STATUS...
- Publication number 20230035229
- Publication date Feb 2, 2023
- Teleperformance SE
- Evan DAVIS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DELIVERING AND SUPPORTING DIGITAL REQUESTS...
- Publication number 20230014517
- Publication date Jan 19, 2023
- RAPIDSOS, INC.
- Michael John MARTIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...
- Publication number 20220374122
- Publication date Nov 24, 2022
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR AUTOMATED WORKFLOW GUIDANCE TO AN AGENT IN...
- Publication number 20220309413
- Publication date Sep 29, 2022
- UNIPHORE SOFTWARE SYSTEMS INC.SYSTEMS I SOFTWARE SYSTEMS INC.
- Samith RAMACHANDRAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION ROUTER AND HUB
- Publication number 20220256035
- Publication date Aug 11, 2022
- Better Holdco, Inc.
- James Fallisgaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Interactive User Interface for Profile Management
- Publication number 20220224796
- Publication date Jul 14, 2022
- eBay Inc.
- Nikhil Firke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20220191327
- Publication date Jun 16, 2022
- NICE LTD.
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OVERVIEW USER INTERFACE OF EMERGENCY CALL DATA OF A LAW ENFORCEMENT...
- Publication number 20220147204
- Publication date May 12, 2022
- Palantir Technologies Inc.
- Arseny Bogomolov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems For Summarizing Contact Center Calls And Methods Of Using Same
- Publication number 20220038577
- Publication date Feb 3, 2022
- Five9, Inc.
- Jonathan Rosenberg
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR EMERGENCY DATA INTEGRATION
- Publication number 20220030109
- Publication date Jan 27, 2022
- RAPIDSOS, INC.
- Lucas Richard Eager Leavitt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Escalation Tracking and Analytics System
- Publication number 20220006709
- Publication date Jan 6, 2022
- ServiceNow, Inc.
- Apeksha Deval
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...
- Publication number 20210397311
- Publication date Dec 23, 2021
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Originating Group Text Calls in a Contact Center
- Publication number 20210368044
- Publication date Nov 25, 2021
- NOBLE SYSTEMS CORPORATION
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20210360108
- Publication date Nov 18, 2021
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DELIVERING AND SUPPORTING DIGITAL REQUESTS...
- Publication number 20210289334
- Publication date Sep 16, 2021
- RAPIDSOS, INC.
- Michael John MARTIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER
- Publication number 20210281684
- Publication date Sep 9, 2021
- UiPath, Inc.
- Palak KADAKIA
- G06 - COMPUTING CALCULATING COUNTING

Operator terminal details

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Unmanned aerial vehicle emergency dispatch and diagnostics data app...

Methods for linking recommendations

Computer desktop that dynamically adapts to a live multi-channel au...

System and method for automatic indication of contact center status...

Total screen recording system and methods

Systems and methods for integrating and conducting video sessions

Communication router and hub

Systems and methods for delivering and supporting digital requests...

Computer desktop that dynamically adapts to a live multi-channel au...

Systems and methods for providing product and service quotes to cus...

AI avatar coaching system based on free speech emotion analysis for...

Method and apparatus for providing information on an emergency call

Upfront customer time consideration along with optimized agent desk...

Methods for linking recommendations

Networked contact center user interface approach

Call center interface

Systems and methods for emergency data integration

Unified support framework for a contact center

Overview user interface of emergency call data of a law enforcement...

Customer communication system including service pipeline

Upfront customer time consideration along with optimized agent desk...

Originating group text calls in a contact center

Communication session using a virtual environment

Facilitation of communication among individuals waiting in a contac...

Communication channel enhancement

Dynamic scripts for tele-agents

System and method for automatic indication of contact center status...

Computer desktop that dynamically adapts to a live multi-channel au...

Methods for linking recommendations

Systems and methods for delivering and supporting digital requests...

Patents Applicationslast 30 patents

COMMUNICATION ROUTER AND HUB

TOTAL SCREEN RECORDING SYSTEM AND METHODS

AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES

SYSTEMS AND METHODS FOR ADVANCED VOICE MONITORING AND ANALYSIS

CHATBOT DEFLECTION

SYSTEMS AND METHODS FOR DELIVERING AND SUPPORTING DIGITAL REQUESTS...

SYSTEM AND METHOD FOR DYNAMIC BUSINESS WORKFLOW MONITORING AND REGU...

COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...

TOTAL SCREEN RECORDING SYSTEM AND METHODS

METHOD AND APPARATUS FOR PROVIDING INFORMATION ON AN EMERGENCY CALL

UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER

SYSTEMS AND METHODS FOR PROVIDING REMOTE CALL CENTER SERVICES

Integrations Platform with Interaction and Abstraction with a Third...

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

SYSTEM AND METHOD FOR AUTOMATIC INDICATION OF CONTACT CENTER STATUS...

SYSTEMS AND METHODS FOR DELIVERING AND SUPPORTING DIGITAL REQUESTS...

COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...

METHOD AND APPARATUS FOR AUTOMATED WORKFLOW GUIDANCE TO AN AGENT IN...

COMMUNICATION ROUTER AND HUB

Interactive User Interface for Profile Management

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

OVERVIEW USER INTERFACE OF EMERGENCY CALL DATA OF A LAW ENFORCEMENT...

Systems For Summarizing Contact Center Calls And Methods Of Using Same

SYSTEMS AND METHODS FOR EMERGENCY DATA INTEGRATION

Escalation Tracking and Analytics System

COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...

Originating Group Text Calls in a Contact Center

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

SYSTEMS AND METHODS FOR DELIVERING AND SUPPORTING DIGITAL REQUESTS...

UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER