Quality of service monitoring

Industry

CPC
H04M3/2227

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/2227Quality of service monitoring

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Notification of devices present in a communication session
- Patent number 12,095,947
- Issue date Sep 17, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Smart resource allocation framework for dynamic allocation of syste...
- Patent number 12,032,426
- Issue date Jul 9, 2024
- QUALCOMM Incorporated
- Karthik Rangaraju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for audio sample quality control
- Patent number 12,020,724
- Issue date Jun 25, 2024
- Clearspeed Inc.
- James A. Kane
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System for centralized captioned telephone service
- Patent number 11,909,911
- Issue date Feb 20, 2024
- Mezmo Corporation
- Sungho Lee
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Techniques for detecting calling anomalies in inbound call traffic...
- Patent number 11,849,064
- Issue date Dec 19, 2023
- Bandwidth Inc.
- Dane Linsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call set up failure rate metric and communication network optimizat...
- Patent number 11,825,016
- Issue date Nov 21, 2023
- T-Mobile USA, Inc.
- Zain us salekin Mohammed
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for generating journey excellence score
- Patent number 11,816,676
- Issue date Nov 14, 2023
- NICE LTD.
- Adi Pony
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Cloud audio
- Patent number 11,792,317
- Issue date Oct 17, 2023
- Operata Pty Ltd
- John Maurice Mitchem
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimizing cellular network performance
- Patent number 11,765,266
- Issue date Sep 19, 2023
- T-Mobile USA, Inc.
- Muhammad Tawhidur Rahman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive closed loop communication system
- Patent number 11,721,356
- Issue date Aug 8, 2023
- Gridspace Inc.
- Anthony Scodary
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conformational framework for call drop likelihood from interactive...
- Patent number 11,647,115
- Issue date May 9, 2023
- Optum Services (Ireland) Limited
- Mariah Sonja Pereira Penha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer service learning machine
- Patent number 11,625,556
- Issue date Apr 11, 2023
- United Services Automobile Association (USAA)
- Michael Joseph Gaeta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice quality assessment system
- Patent number 11,611,664
- Issue date Mar 21, 2023
- Agora Lab, Inc.
- Xiaohan Zhao
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile communications with quality of service
- Patent number 11,558,511
- Issue date Jan 17, 2023
- TEXTNOW, INC.
- Alexandru Gabriel Roman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Simultaneous voice and data content driven commercial data platform
- Patent number 11,553,082
- Issue date Jan 10, 2023
- Trysit Nitidharmatut
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Handling multiple communication requests
- Patent number 11,431,844
- Issue date Aug 30, 2022
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimizing cellular network performance
- Patent number 11,425,239
- Issue date Aug 23, 2022
- T-Mobile USA, Inc.
- Muhammad Tawhidur Rahman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for audio sample quality control
- Patent number 11,386,919
- Issue date Jul 12, 2022
- AC Global Risk, Inc.
- James A. Kane
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Call set up failure rate metric and communication network optimizat...
- Patent number 11,381,678
- Issue date Jul 5, 2022
- T-Mobile USA, Inc.
- Zain us salekin Mohammed
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Artificial intelligence driven sentiment analysis during on-hold ca...
- Patent number 11,258,901
- Issue date Feb 22, 2022
- Avaya Inc.
- Pushkar Yashavant Deole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Call processing method and apparatus, server, storage medium, and s...
- Patent number 11,240,374
- Issue date Feb 1, 2022
- Huawei Technologies Co., Ltd.
- Guofeng Mao
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Rating customer representatives based on past chat transcripts
- Patent number 11,227,250
- Issue date Jan 18, 2022
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer care training using chatbots
- Patent number 11,206,227
- Issue date Dec 21, 2021
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, system, and device for cloud voice quality monitoring
- Patent number 11,196,870
- Issue date Dec 7, 2021
- Mitel Clouds Services, Inc.
- Harikrishna Vuppaladhadiam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer care training using chatbots
- Patent number 11,190,464
- Issue date Nov 30, 2021
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Grant
Systems and methods for quality management system deployment
- Patent number 11,157,856
- Issue date Oct 26, 2021
- TALKDESK, INC.
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for dynamic voice-over-internet-protocol routing
- Patent number 11,146,690
- Issue date Oct 12, 2021
- INCONTACT INC.
- Brian Minert
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for voice recognition unit simulation
- Patent number 11,087,737
- Issue date Aug 10, 2021
- West Corporation
- Mahendra Varman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods, systems and computer program products for detecting anomal...
- Patent number 11,050,878
- Issue date Jun 29, 2021
- BANDWIDTH, INC.
- Ethan Wicker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile communications with quality of service
- Patent number 10,992,815
- Issue date Apr 27, 2021
- TEXTNOW, INC.
- Alexandru Gabriel Roman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Establishing An Active Session From Multiple Communication Requests
- Publication number 20240414268
- Publication date Dec 12, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGING QUALITY FOR VIDEO SERVICE
- Publication number 20240305710
- Publication date Sep 12, 2024
- QUALCOMM Incorporated
- Bing LENG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SMART RESOURCE ALLOCATION FRAMEWORK FOR DYNAMIC ALLOCATION OF SYSTE...
- Publication number 20240061490
- Publication date Feb 22, 2024
- QUALCOMM Incorporated
- Karthik RANGARAJU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM
- Publication number 20230335152
- Publication date Oct 19, 2023
- Gridspace Inc.
- Anthony Scodary
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Handling Multiple Communication Requests
- Publication number 20230134898
- Publication date May 4, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEMS FOR AUDIO SAMPLE QUALITY CONTROL
- Publication number 20230033305
- Publication date Feb 2, 2023
- AC Global Risk, Inc.
- James A. Kane
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM FOR CENTRALIZED CAPTIONED TELEPHONE SERVICE
- Publication number 20230007121
- Publication date Jan 5, 2023
- Mezmo Corporation
- Sungho LEE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CALL SET UP FAILURE RATE METRIC AND COMMUNICATION NETWORK OPTIMIZAT...
- Publication number 20220345567
- Publication date Oct 27, 2022
- T-Mobile USA, Inc.
- Zain us salekin Mohammed
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE QUALITY ASSESSMENT SYSTEM
- Publication number 20220311867
- Publication date Sep 29, 2022
- Agora Lab, Inc.
- Xiaohan Zhao
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR IMPROVING AUDIO QUALITY USING FEEDBACK CONTROL
- Publication number 20220294898
- Publication date Sep 15, 2022
- TextNow, Inc.
- Michael Kovacevic
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONFORMATIONAL FRAMEWORK FOR CALL DROP LIKELIHOOD FROM INTERACTIVE...
- Publication number 20220239775
- Publication date Jul 28, 2022
- OPTUM SERVICES (IRELAND) LIMITED
- Mariah Sonja Pereira Penha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEMS FOR AUDIO SAMPLE QUALITY CONTROL
- Publication number 20220208215
- Publication date Jun 30, 2022
- AC Global Risk, Inc.
- James A. Kane
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CLOUD AUDIO
- Publication number 20220141332
- Publication date May 5, 2022
- Operata Pty Ltd
- John Maurice Mitchem
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL SET UP FAILURE RATE METRIC AND COMMUNICATION NETWORK OPTIMIZAT...
- Publication number 20210368040
- Publication date Nov 25, 2021
- T-Mobile USA, Inc.
- Zain us salekin Mohammed
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR CALL PROCESSING AND RELATED PRODUCTS
- Publication number 20210345216
- Publication date Nov 4, 2021
- GUANGDONG OPPO MOBILE TELECOMMUNICATIONS CORP., LTD.
- Yuan Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Simultaneous Voice and Data Content Driven Commercial Data Platform
- Publication number 20210297527
- Publication date Sep 23, 2021
- Trysit Nitidharmatut
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE COMMUNICATIONS WITH QUALITY OF SERVICE
- Publication number 20210227077
- Publication date Jul 22, 2021
- TextNow, Inc.
- Alexandru Gabriel ROMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DYNAMIC VOICE-OVER-INTERNET-PROTOCOL ROUTING
- Publication number 20210152695
- Publication date May 20, 2021
- InContact INC.
- Brian MINERT
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210125117
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, SYSTEM, AND DEVICE FOR CLOUD VOICE QUALITY MONITORING
- Publication number 20210099579
- Publication date Apr 1, 2021
- Mitel Cloud Services, Inc.
- Harikrishna Vuppaladhadiam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM
- Publication number 20210027799
- Publication date Jan 28, 2021
- Gridspace Inc.
- Anthony Scodary
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE DRIVEN SENTIMENT ANALYSIS DURING ON-HOLD CA...
- Publication number 20210005217
- Publication date Jan 7, 2021
- AVAYA INC.
- Pushkar Yashavant Deole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
RATING CUSTOMER REPRESENTATIVES BASED ON PAST CHAT TRANSCRIPTS
- Publication number 20200412868
- Publication date Dec 31, 2020
- International Business Machines Corporation
- Steven Ware Jones
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL PROCESSING METHOD AND APPARATUS, SERVER, STORAGE MEDIUM, AND...
- Publication number 20200382634
- Publication date Dec 3, 2020
- Huawei Technologies Co., Ltd
- Guofeng MAO
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRIORITY RECONNECTION OF DROPPED NODES FROM A NETWORK
- Publication number 20200288018
- Publication date Sep 10, 2020
- AVAYA INC.
- Mehmet Balasaygun
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE COMMUNICATIONS WITH QUALITY OF SERVICE
- Publication number 20200259959
- Publication date Aug 13, 2020
- TextNow, Inc.
- Alexandru Gabriel ROMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOFT DROP INDICATOR BASED ON UE TRIGGERS
- Publication number 20200204676
- Publication date Jun 25, 2020
- T-Mobile USA, Inc.
- Hsin-Fu Henry Chiang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL TRAFFIC DIAGNOSTICS IN TELECOMMUNICATIONS NETWORKS
- Publication number 20200084316
- Publication date Mar 12, 2020
- DONOMA INC.
- Beena JACOB
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MANAGEMENT SYSTEM FOR A DISPATCH CENTER
- Publication number 20200045179
- Publication date Feb 6, 2020
- MOTOROLA SOLUTIONS, INC
- Isabel Firpo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND PROGRAM PRODUCT FOR ELECTRONIC COMMUNICATION BASED ON US...
- Publication number 20200045183
- Publication date Feb 6, 2020
- Timur Voloshin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Quality of service monitoring

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Notification of devices present in a communication session

Smart resource allocation framework for dynamic allocation of syste...

Methods and systems for audio sample quality control

System for centralized captioned telephone service

Techniques for detecting calling anomalies in inbound call traffic...

Call set up failure rate metric and communication network optimizat...

System and method for generating journey excellence score

Cloud audio

Systems and methods for optimizing cellular network performance

Adaptive closed loop communication system

Conformational framework for call drop likelihood from interactive...

Customer service learning machine

Voice quality assessment system

Mobile communications with quality of service

Simultaneous voice and data content driven commercial data platform

Handling multiple communication requests

Systems and methods for optimizing cellular network performance

Methods and systems for audio sample quality control

Call set up failure rate metric and communication network optimizat...

Artificial intelligence driven sentiment analysis during on-hold ca...

Call processing method and apparatus, server, storage medium, and s...

Rating customer representatives based on past chat transcripts

Customer care training using chatbots

Method, system, and device for cloud voice quality monitoring

Customer care training using chatbots

Systems and methods for quality management system deployment

Systems and methods for dynamic voice-over-internet-protocol routing

Method and apparatus for voice recognition unit simulation

Methods, systems and computer program products for detecting anomal...

Mobile communications with quality of service

Patents Applicationslast 30 patents

Establishing An Active Session From Multiple Communication Requests

MANAGING QUALITY FOR VIDEO SERVICE

SMART RESOURCE ALLOCATION FRAMEWORK FOR DYNAMIC ALLOCATION OF SYSTE...

ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM

Handling Multiple Communication Requests

METHODS AND SYSTEMS FOR AUDIO SAMPLE QUALITY CONTROL

SYSTEM FOR CENTRALIZED CAPTIONED TELEPHONE SERVICE

CALL SET UP FAILURE RATE METRIC AND COMMUNICATION NETWORK OPTIMIZAT...

VOICE QUALITY ASSESSMENT SYSTEM

SYSTEMS AND METHODS FOR IMPROVING AUDIO QUALITY USING FEEDBACK CONTROL

CONFORMATIONAL FRAMEWORK FOR CALL DROP LIKELIHOOD FROM INTERACTIVE...

METHODS AND SYSTEMS FOR AUDIO SAMPLE QUALITY CONTROL

CLOUD AUDIO

CALL SET UP FAILURE RATE METRIC AND COMMUNICATION NETWORK OPTIMIZAT...

METHOD FOR CALL PROCESSING AND RELATED PRODUCTS

Simultaneous Voice and Data Content Driven Commercial Data Platform

MOBILE COMMUNICATIONS WITH QUALITY OF SERVICE

SYSTEMS AND METHODS FOR DYNAMIC VOICE-OVER-INTERNET-PROTOCOL ROUTING

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

METHOD, SYSTEM, AND DEVICE FOR CLOUD VOICE QUALITY MONITORING

ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM

ARTIFICIAL INTELLIGENCE DRIVEN SENTIMENT ANALYSIS DURING ON-HOLD CA...

RATING CUSTOMER REPRESENTATIVES BASED ON PAST CHAT TRANSCRIPTS

CALL PROCESSING METHOD AND APPARATUS, SERVER, STORAGE MEDIUM, AND...

PRIORITY RECONNECTION OF DROPPED NODES FROM A NETWORK

MOBILE COMMUNICATIONS WITH QUALITY OF SERVICE

SOFT DROP INDICATOR BASED ON UE TRIGGERS

CALL TRAFFIC DIAGNOSTICS IN TELECOMMUNICATIONS NETWORKS

CALL MANAGEMENT SYSTEM FOR A DISPATCH CENTER

METHOD AND PROGRAM PRODUCT FOR ELECTRONIC COMMUNICATION BASED ON US...