Sequence circuits for call signaling, ACD systems

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CPC
H04Q2213/13072

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Parent Industries

HELECTRICITY H04Electric communication H04QSELECTING H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems

Current Industry

H04Q2213/13072Sequence circuits for call signaling, ACD systems

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Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for extended management of state and interacti...
- Patent number 10,218,848
- Issue date Feb 26, 2019
- Vladimir Deryugin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for anticipating and planning communication-ce...
- Patent number RE47138
- Issue date Nov 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Unified call routing in social hunt groups
- Patent number 9,979,819
- Issue date May 22, 2018
- International Business Machines Corporation
- Fernando Salazar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for anticipating and planning communication-ce...
- Patent number RE46852
- Issue date May 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Method and apparatus for anticipating and planning communication-ce...
- Patent number RE46853
- Issue date May 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Method and apparatus for optimizing response time to events in queue
- Patent number RE46776
- Issue date Apr 3, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Method and apparatus for intelligent routing of instant messaging p...
- Patent number RE46625
- Issue date Dec 5, 2017
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Unified call routing in social hunt groups
- Patent number 9,686,405
- Issue date Jun 20, 2017
- International Business Machines Corporation
- Fernando Salazar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Unified call routing in social hunt groups
- Patent number 9,667,783
- Issue date May 30, 2017
- International Business Machines Corporation
- Fernando Salazar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for optimizing response time to events in queue
- Patent number 9,648,168
- Issue date May 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
In-band signaling for routing
- Patent number RE46243
- Issue date Dec 20, 2016
- Genesys Telecommunications Laboratories, Inc.
- S. Michael Perlmutter
Information Patent Grant
Method and apparatus for intelligent routing of instant messaging p...
- Patent number RE46174
- Issue date Oct 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
In-band signaling for routing
- Patent number RE46060
- Issue date Jul 5, 2016
- Genesys Telecommunications Laboratories, Inc.
- S. Michael Perlmutter
- 001 -
Information Patent Grant
Correlating information between internet and call center environments
- Patent number 9,112,952
- Issue date Aug 18, 2015
- AT&T Intellectual Property II, L.P.
- Sanford Samuel Brown
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for optimizing response time to events in queue
- Patent number 9,031,087
- Issue date May 12, 2015
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for extended management of state and interacti...
- Patent number 9,002,920
- Issue date Apr 7, 2015
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Neil Deryugin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Technique for managing call-routing numbers for mobile communicatio...
- Patent number 8,792,898
- Issue date Jul 29, 2014
- Telefonaktiebolaget L M Ericsson (Publ)
- Volker Luessem
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for processing and routing incoming calls to a co...
- Patent number 8,699,692
- Issue date Apr 15, 2014
- Grape Technology Group, Inc.
- Christine Baumeister
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for and method of dynamic extension assignment
- Patent number 8,613,099
- Issue date Dec 17, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Vendor facility customer assignment
- Patent number 8,559,617
- Issue date Oct 15, 2013
- Verizon Patent and Licensing Inc.
- Brent Cramer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enforcing a recording preference
- Patent number 8,477,915
- Issue date Jul 2, 2013
- Google Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for coordinating data and voice communications vi...
- Patent number 8,438,314
- Issue date May 7, 2013
- Pragmatus Telecom, LLC
- Thomas Howard Bateman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for measuring market-share for an entire telecomm...
- Patent number 8,433,047
- Issue date Apr 30, 2013
- The Nielsen Company (U.S.), LLC
- Kevin Hannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication platform for providing computer telephony integration...
- Patent number 8,391,462
- Issue date Mar 5, 2013
- Hewlett-Packard Development Company, L.P.
- Jean-Michel Rosset
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for incoming telephone call distribution among in...
- Patent number 8,379,829
- Issue date Feb 19, 2013
- Sprint Communications Company L.P.
- Jonathan E. Schaff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled hotline
- Patent number 8,335,306
- Issue date Dec 18, 2012
- Sprint Communications Company L.P.
- Larry H. Piercy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for processing and routing incoming calls to a co...
- Patent number 8,254,556
- Issue date Aug 28, 2012
- Grape Technology Group, Inc.
- Christine Baumeister
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatically generated incoming call distribution
- Patent number 8,238,535
- Issue date Aug 7, 2012
- Neopost Technologies
- Kong-How Pang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interactive voice response to short message service text messenger
- Patent number 8,229,091
- Issue date Jul 24, 2012
- AT&T Intellectual Property I, L.P.
- John P. Romeo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for implementing voice print-based priority call...
- Patent number 8,180,646
- Issue date May 15, 2012
- International Business Machines Corporation
- Peeyush Jaiswal
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
UNIFIED CALL ROUTING IN SOCIAL HUNT GROUPS
- Publication number 20170208174
- Publication date Jul 20, 2017
- International Business Machines Corporation
- Fernando Salazar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
- Publication number 20140376716
- Publication date Dec 25, 2014
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Extended Management of State and Interacti...
- Publication number 20140376708
- Publication date Dec 25, 2014
- Vladimir Neil Deryugin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR COORDINATING DATA AND VOICE COMMUNICATIONS VI...
- Publication number 20130223434
- Publication date Aug 29, 2013
- PRAGMATUS TELECOM, LLC
- Thomas Howard BATEMAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING AND ROUTING INCOMING CALLS TO A CO...
- Publication number 20130150009
- Publication date Jun 13, 2013
- Christine Baumeister
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
- Publication number 20130145019
- Publication date Jun 6, 2013
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Technique for Managing Call-Routing Numbers for Mobile Communicatio...
- Publication number 20120289235
- Publication date Nov 15, 2012
- TELEFONAKTIEBOLAGET L M ERICSSON (publ)
- Volker Luessem
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT
- Publication number 20110321178
- Publication date Dec 29, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Correlating Information Between Internet and Call Center Environments
- Publication number 20110299523
- Publication date Dec 8, 2011
- AT&T Intellectual Property II, L.P.
- Sanford Samuel Brown
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Optimizing Response Time to Events in Queue
- Publication number 20110286444
- Publication date Nov 24, 2011
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR MEASURING MARKET-SHARE FOR AN ENTIRE TELECOMM...
- Publication number 20110038468
- Publication date Feb 17, 2011
- TELEPHIA INCORPORATION
- Kevin Hannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WEB-BASED NETWORK MONITORING TOOL
- Publication number 20110035658
- Publication date Feb 10, 2011
- AT&T Intellectual Property I, L.P.
- Douglas Alan Hahn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Determining Presence for Interaction Routing
- Publication number 20100172486
- Publication date Jul 8, 2010
- ALEC MILOSLAVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INCOMING TELEPHONE CALL DISTRIBUTION AMONG IN...
- Publication number 20100091771
- Publication date Apr 15, 2010
- Sprint Communications Company L.P.
- Jonathan E. Schaff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CALL CENTER SCREENING
- Publication number 20090279684
- Publication date Nov 12, 2009
- Verizon Corporate Services Group Inc.
- Douglas J. COWELL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IVR TO SMS TEXT MESSENGER
- Publication number 20090196405
- Publication date Aug 6, 2009
- AT & T Intellectual Property I, LP. (formerly known as SBC Knowledge Ventures...
- John Patrick Romeo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VENDOR FACILITY CUSTOMER ASSIGNMENT
- Publication number 20090161857
- Publication date Jun 25, 2009
- Verizon Business Network Services Inc.
- Brent Cramer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Presenting Caller Identification Informati...
- Publication number 20090029686
- Publication date Jan 29, 2009
- International Business Machines Corporation
- Brent Alan Miller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICEXML AND RULE ENGINE BASED SWITCHBOARD FOR INTERACTIVE VOICE RE...
- Publication number 20090028302
- Publication date Jan 29, 2009
- AT&T Intellectual Property I, L.P.
- HISAO M. CHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Implementing Voice Print-Based Priority Call...
- Publication number 20080312925
- Publication date Dec 18, 2008
- Peeyush Jaiswal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SCALABLE HUNT-GROUP MANAGEMENT
- Publication number 20080273686
- Publication date Nov 6, 2008
- Unison Technologies LLC
- Igor Balk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Extended Management of State and Interacti...
- Publication number 20080222240
- Publication date Sep 11, 2008
- Genesys Telecommunications Laboratories, Inc.
- Vladimir N. Deryugin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Voice Communications Menu
- Publication number 20080212748
- Publication date Sep 4, 2008
- AT&T Delaware Intellectual Property, Inc. (fka BellSouth Intel Prop Corporation)
- Scott T. Stillman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for monitoring agents' performance in a call center
- Publication number 20080199000
- Publication date Aug 21, 2008
- Huawei Technologies Co., Ltd.
- Yu Su
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method for Routing Network Call and Network Call Center
- Publication number 20080192915
- Publication date Aug 14, 2008
- Huawei Technologies Co., Ltd.
- Jianfeng Wang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR ROUTING COMBINATIONAL SERVICES TO A SINGLE ENDPOINT
- Publication number 20080084885
- Publication date Apr 10, 2008
- MOTOROLA, INC.
- Apostolis K. Salkintzis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer system, changeover-to-backup-system method, changeover-to-...
- Publication number 20080082858
- Publication date Apr 3, 2008
- FUJITSU LIMITED
- Kaduhiko Hasegawa
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Intelligent Routing of Instant Messaging P...
- Publication number 20080071917
- Publication date Mar 20, 2008
- Yevgeniy Petrovykh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATICALLY GENERATED INCOMING CALL DISTRIBUTION
- Publication number 20080056479
- Publication date Mar 6, 2008
- Kong-How Pang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method And Apparatus For Anticipating And Planning Communication-Ce...
- Publication number 20080056165
- Publication date Mar 6, 2008
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Sequence circuits for call signaling, ACD systems

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Method and apparatus for extended management of state and interacti...

Method and apparatus for anticipating and planning communication-ce...

Unified call routing in social hunt groups

Method and apparatus for anticipating and planning communication-ce...

Method and apparatus for anticipating and planning communication-ce...

Method and apparatus for optimizing response time to events in queue

Method and apparatus for intelligent routing of instant messaging p...

Unified call routing in social hunt groups

Unified call routing in social hunt groups

Method and apparatus for optimizing response time to events in queue

In-band signaling for routing

Method and apparatus for intelligent routing of instant messaging p...

In-band signaling for routing

Correlating information between internet and call center environments

Method and apparatus for optimizing response time to events in queue

Method and apparatus for extended management of state and interacti...

Technique for managing call-routing numbers for mobile communicatio...

System and method for processing and routing incoming calls to a co...

System for and method of dynamic extension assignment

Vendor facility customer assignment

System and method for enforcing a recording preference

Method and system for coordinating data and voice communications vi...

Method and system for measuring market-share for an entire telecomm...

Communication platform for providing computer telephony integration...

System and method for incoming telephone call distribution among in...

Customer controlled hotline

System and method for processing and routing incoming calls to a co...

Automatically generated incoming call distribution

Interactive voice response to short message service text messenger

System and method for implementing voice print-based priority call...

Patents Applicationslast 30 patents

UNIFIED CALL ROUTING IN SOCIAL HUNT GROUPS

METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE

Method and Apparatus for Extended Management of State and Interacti...

METHOD AND SYSTEM FOR COORDINATING DATA AND VOICE COMMUNICATIONS VI...

SYSTEM AND METHOD FOR PROCESSING AND ROUTING INCOMING CALLS TO A CO...

METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE

Technique for Managing Call-Routing Numbers for Mobile Communicatio...

SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT

Correlating Information Between Internet and Call Center Environments

Method and Apparatus for Optimizing Response Time to Events in Queue

METHOD AND SYSTEM FOR MEASURING MARKET-SHARE FOR AN ENTIRE TELECOMM...

WEB-BASED NETWORK MONITORING TOOL

Determining Presence for Interaction Routing

SYSTEM AND METHOD FOR INCOMING TELEPHONE CALL DISTRIBUTION AMONG IN...

METHOD AND SYSTEM FOR CALL CENTER SCREENING

IVR TO SMS TEXT MESSENGER

VENDOR FACILITY CUSTOMER ASSIGNMENT

Method and Apparatus for Presenting Caller Identification Informati...

VOICEXML AND RULE ENGINE BASED SWITCHBOARD FOR INTERACTIVE VOICE RE...

System and Method for Implementing Voice Print-Based Priority Call...

SYSTEMS AND METHODS FOR SCALABLE HUNT-GROUP MANAGEMENT

Method and Apparatus for Extended Management of State and Interacti...

Voice Communications Menu

System and method for monitoring agents' performance in a call center

Method for Routing Network Call and Network Call Center

METHOD FOR ROUTING COMBINATIONAL SERVICES TO A SINGLE ENDPOINT

Computer system, changeover-to-backup-system method, changeover-to-...

Method and Apparatus for Intelligent Routing of Instant Messaging P...

AUTOMATICALLY GENERATED INCOMING CALL DISTRIBUTION

Method And Apparatus For Anticipating And Planning Communication-Ce...