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Electric communication
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TELEPHONIC COMMUNICATION
H04M2201/00
Electronic components, circuits, software, systems or apparatus used in telephone systems
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Patents Grants
last 30 patents
Information
Patent Grant
Selective conference digest
Patent number
11,076,052
Issue date
Jul 27, 2021
Dolby Laboratories Licensing Corporation
Richard J. Cartwright
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method, system, and device for processing system call in voice call
Patent number
10,798,536
Issue date
Oct 6, 2020
Tencent Technology (Shenzhen) Company Limited
Xiaobo Chen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Management of agent sessions for omnichannel predictive outbound
Patent number
10,715,663
Issue date
Jul 14, 2020
Avaya Inc.
Neil O'Connor
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
Patent number
10,511,716
Issue date
Dec 17, 2019
Afiniti Europe Technologies Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Mobility bonding network
Patent number
10,440,127
Issue date
Oct 8, 2019
Avaya Inc.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Mechanism for adaptive modification of an attribute tree in graph b...
Patent number
10,410,147
Issue date
Sep 10, 2019
Avaya Inc.
Robert C. Steiner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
10,250,750
Issue date
Apr 2, 2019
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for scalable interaction prioritization
Patent number
10,154,142
Issue date
Dec 11, 2018
Michael Bell Rybachenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatic intention evaluation and communicat...
Patent number
10,154,141
Issue date
Dec 11, 2018
Unify GmbH & Co. KG
Jurgen Luers
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Voicemail proxy server
Patent number
9,986,099
Issue date
May 29, 2018
Facebook, Inc.
Mohit Talwar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
9,924,038
Issue date
Mar 20, 2018
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatic intention evaluation and communicat...
Patent number
9,883,039
Issue date
Jan 30, 2018
Unify GmbH & Co. KG
Jurgen Luers
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Voicemail proxy server
Patent number
9,819,800
Issue date
Nov 14, 2017
Facebook, Inc.
Mohit Talwar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Device, system, and method for optimizing active transactions of an...
Patent number
9,813,553
Issue date
Nov 7, 2017
Avaya Inc.
Edel Kelly
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for offline voicemail deposit
Patent number
9,686,412
Issue date
Jun 20, 2017
Telefonaktiebolaget LM Ericcson (publ)
Louis Grenier
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatic intention evaluation and communicat...
Patent number
9,661,138
Issue date
May 23, 2017
Unify GmbH & Co. KG
Jurgen Luers
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
9,538,010
Issue date
Jan 3, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Key code for a conference operation
Patent number
9,462,133
Issue date
Oct 4, 2016
International Business Machines Corporation
Darryl M. Adderly
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Voicemail proxy server
Patent number
9,338,027
Issue date
May 10, 2016
Facebook, Inc.
Mohit Talwar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for offline voicemail deposit
Patent number
9,294,889
Issue date
Mar 22, 2016
Telefonaktiebolaget LM Ericsson (publ)
Louis Grenier
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
9,083,802
Issue date
Jul 14, 2015
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
User-based authentication for realtime communications
Patent number
9,065,903
Issue date
Jun 23, 2015
Microsoft Technology Licensing, LLC
Anton W. Krantz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact center queue priority management method and system
Patent number
9,055,140
Issue date
Jun 9, 2015
Aspect Software, Inc.
Malcom Strandberg
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Routing callers from a set of callers based on caller data
Patent number
8,903,079
Issue date
Dec 2, 2014
Satmap International Holdings Limited
Qiaobing Xie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method, system and apparatus for implementing multimedia ring back...
Patent number
8,855,282
Issue date
Oct 7, 2014
Huawei Technologies Co., Ltd.
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Mechanism for facilitating dynamically prioritized control of calls...
Patent number
8,824,998
Issue date
Sep 2, 2014
Intel Corporation
Eddie Balthasar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for handling call conflicts in a communication network and a...
Patent number
8,812,004
Issue date
Aug 19, 2014
Alcatel Lucent
Zhuo Zhang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method, system and apparatus for implementing multimedia ring back...
Patent number
8,724,787
Issue date
May 13, 2014
Huawei Technologies Co., Ltd.
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method, system and apparatus for implementing multimedia ring back...
Patent number
8,724,786
Issue date
May 13, 2014
Huawei Technologies Co., Ltd.
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Identifying location of individuals on a predefined list
Patent number
8,700,066
Issue date
Apr 15, 2014
Bank of America Corporation
Peter K. Buchhop
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
Publication number
20200028966
Publication date
Jan 23, 2020
AVAYA INC.
Neil O'Connor
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM...
Publication number
20180167509
Publication date
Jun 14, 2018
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR AUTOMATIC INTENTION EVALUATION AND COMMUNICAT...
Publication number
20180115647
Publication date
Apr 26, 2018
UNIFY GMBH & CO. KG
Jurgen Luers
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR AUTOMATIC INTENTION EVALUATION AND COMMUNICAT...
Publication number
20170223191
Publication date
Aug 3, 2017
UNIFY GMBH & CO. KG
Jurgen Luers
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR OFFLINE VOICEMAIL DEPOSIT
Publication number
20160165053
Publication date
Jun 9, 2016
Telefonaktiebolaget LM Ericsson (publ)
Louis GRENIER
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM...
Publication number
20140119535
Publication date
May 1, 2014
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MECHANISM FOR FACILITATING DYNAMICALLY PRIORITIZED CONTROL OF CALLS...
Publication number
20140094134
Publication date
Apr 3, 2014
EDDIE BALTHASAR
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR OFFLINE VOICEMAIL DEPOSIT
Publication number
20140018046
Publication date
Jan 16, 2014
TELEFONAKTIEBOLAGET L M ERICSSON (publ)
Louis GRENIER
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM
Publication number
20140016766
Publication date
Jan 16, 2014
Aspect Software, Inc.
Malcom Strandberg
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD, SYSTEM AND APPARATUS FOR IMPLEMENTING MULTIMEDIA RING BACK...
Publication number
20130287199
Publication date
Oct 31, 2013
Huawei Technologies Co., Ltd.
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD, SYSTEM AND APPARATUS FOR IMPLEMENTING MULTIMEDIA RING BACK...
Publication number
20130259219
Publication date
Oct 3, 2013
Huawei Technologies Co., Ltd.
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD, SYSTEM AND APPARATUS FOR IMPLEMENTING MULTIMEDIA RING BACK...
Publication number
20130259220
Publication date
Oct 3, 2013
Huawei Technologies Co., Ltd
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND APPARATUS FOR STAGGERING INTERNET PROTOCOL TELECONFERENC...
Publication number
20130223291
Publication date
Aug 29, 2013
AT&T CORP.
Marian Croak
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
USER-BASED AUTHENTICATION FOR REALTIME COMMUNICATIONS
Publication number
20130182832
Publication date
Jul 18, 2013
Microsoft Corporation
Anton W. Krantz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Voicemail Proxy Server
Publication number
20130156167
Publication date
Jun 20, 2013
Mohit Talwar
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Advanced Adaptive Communications System (ACS)
Publication number
20130070910
Publication date
Mar 21, 2013
Daniel O'Sullivan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
APPARATUS AND METHOD IN A WIRELESS DEVICE FOR REESTABLISHING A CALL
Publication number
20130040616
Publication date
Feb 14, 2013
Research in Motion Limited
Joseph Patino
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL SWITCHING SYSTEM AND METHOD FOR COMMUNICATION DEVICES
Publication number
20130029645
Publication date
Jan 31, 2013
OpenPeak Inc.
Philip Schentrup
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SECURE VOICE TRANSACTION METHOD AND SYSTEM
Publication number
20120207287
Publication date
Aug 16, 2012
International Business Machines Corporation
PEEYUSH JAISWAL
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALLBACK OPTION
Publication number
20120057689
Publication date
Mar 8, 2012
Research in Motion Limited
Daryl Joseph MARTIN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD FOR HANDLING CALL CONFLICTS IN A COMMUNICATION NETWORK AND A...
Publication number
20120021751
Publication date
Jan 26, 2012
Zhuo Zhang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for Predicting Call Waiting Times
Publication number
20110235798
Publication date
Sep 29, 2011
AVAYA INC.
Rouba Ibrahim
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Line Testing
Publication number
20110025343
Publication date
Feb 3, 2011
Gerhard NOESSING
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
USER-BASED AUTHENTICATION FOR REALTIME COMMUNICATIONS
Publication number
20100278322
Publication date
Nov 4, 2010
Microsoft Corporation
Anton W. Krantz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONNECTION DEVICE AND CONNECTION METHOD
Publication number
20100274909
Publication date
Oct 28, 2010
Naoyuki Mochida
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MEDIA SPECIFIC FEATURE INVOCATION SIGNALING IN ENHANCED COMMUNICATI...
Publication number
20100183136
Publication date
Jul 22, 2010
Microsoft Corporation
Srivatsa Srinivasan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and System for Integrating an Interaction Management System...
Publication number
20100158239
Publication date
Jun 24, 2010
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD, SYSTEM AND APPARATUS FOR IMPLEMENTING MULTIMEDIA RING BACK...
Publication number
20100098232
Publication date
Apr 22, 2010
Huawei Technologies Co., Ltd
Lingyan Wu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SECURE VOICE TRANSACTION METHOD AND SYSTEM
Publication number
20090323906
Publication date
Dec 31, 2009
Peeyush Jaiswal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for IMS support for multimedia session, record...
Publication number
20090271469
Publication date
Oct 29, 2009
David S. Benco
H04 - ELECTRIC COMMUNICATION TECHNIQUE