Sequential or circular distribution

Industry

CPC
H04M3/5236

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5236Sequential or circular distribution

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Limiting query distribution within an agent group
- Patent number 12,022,030
- Issue date Jun 25, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing outbound calling
- Patent number 11,825,024
- Issue date Nov 21, 2023
- CAPITAL ONE SERVICES, LLC
- Christopher Spahis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for adding content to contact center interactions
- Patent number 11,743,381
- Issue date Aug 29, 2023
- Justin Alan Ray
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Incoming query distribution using parallel processing
- Patent number 11,637,931
- Issue date Apr 25, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 10,511,716
- Issue date Dec 17, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective mapping of callers in a call center routing system
- Patent number 10,320,986
- Issue date Jun 11, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 10,298,763
- Issue date May 21, 2019
- Afiniti Europe Technolgies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 10,116,797
- Issue date Oct 30, 2018
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Selective mapping of callers in a call center routing system
- Patent number 10,057,422
- Issue date Aug 21, 2018
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective mapping of callers in a call center routing system
- Patent number 10,051,125
- Issue date Aug 14, 2018
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,712,679
- Issue date Jul 18, 2017
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,654,641
- Issue date May 16, 2017
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,426,296
- Issue date Aug 23, 2016
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective mapping of callers in a call center routing system
- Patent number 9,215,323
- Issue date Dec 15, 2015
- SATMAP International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective mapping of callers in a call center routing system
- Patent number 8,824,658
- Issue date Sep 2, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,737,595
- Issue date May 27, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,731,178
- Issue date May 20, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Separate matching models based on type of phone associated with a c...
- Patent number 8,712,821
- Issue date Apr 29, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,433,597
- Issue date Apr 30, 2013
- The Resource Group International Ltd
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,359,219
- Issue date Jan 22, 2013
- The Resource Group International Ltd
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated system and method for handling human and caller queues
- Patent number 7,606,360
- Issue date Oct 20, 2009
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated right-party contact telephone system
- Patent number 6,980,640
- Issue date Dec 27, 2005
- Blake Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated right-party contact telephone system
- Patent number 6,621,900
- Issue date Sep 16, 2003
- Blake Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic re-routing
- Patent number 6,449,270
- Issue date Sep 10, 2002
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and methods enhancing call routing to and within call-cen...
- Patent number 6,393,018
- Issue date May 21, 2002
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
External positivistic forward transfer in call routing systems
- Patent number 6,289,094
- Issue date Sep 11, 2001
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated right-party contact telephone system
- Patent number 6,285,752
- Issue date Sep 4, 2001
- Blake Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel data transfer and synchronization
- Patent number 6,185,287
- Issue date Feb 6, 2001
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Uniform control of mixed platforms in telephony
- Patent number 6,181,788
- Issue date Jan 30, 2001
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel data transfer and synchronization in computer-simulated te...
- Patent number 6,175,563
- Issue date Jan 16, 2001
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Distributing Queries To Agent Group Devices
- Publication number 20240333838
- Publication date Oct 3, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20240259497
- Publication date Aug 1, 2024
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGING OUTBOUND CALLING
- Publication number 20240022665
- Publication date Jan 18, 2024
- Capital One Services, LLC
- Christopher SPAHIS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Limiting Query Distribution Within An Agent Group
- Publication number 20230254410
- Publication date Aug 10, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Incoming Query Distribution Using Parallel Processing
- Publication number 20230035543
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ADDING CONTENT TO CONTACT CENTER INTERACTIONS
- Publication number 20200389556
- Publication date Dec 10, 2020
- Genesys Telecommunications Laboratories, Inc.
- JUSTIN ALAN RAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20190089835
- Publication date Mar 21, 2019
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
- Publication number 20180234546
- Publication date Aug 16, 2018
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20180077288
- Publication date Mar 15, 2018
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20170264747
- Publication date Sep 14, 2017
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20150237213
- Publication date Aug 20, 2015
- SATMAP INTERNATIONAL HOLDINGS LTD.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20130216036
- Publication date Aug 22, 2013
- The Resource Group International, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20130101109
- Publication date Apr 25, 2013
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROCESSING METHOD AND DEVICE FOR TIMEOUT OF QUEUING REQUEST
- Publication number 20130058476
- Publication date Mar 7, 2013
- Jun Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
- Publication number 20100111286
- Publication date May 6, 2010
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems and Methods for Routing Callers to an Agent in a Contact Ce...
- Publication number 20090190740
- Publication date Jul 30, 2009
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20090190748
- Publication date Jul 30, 2009
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20090190746
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A C...
- Publication number 20090190743
- Publication date Jul 30, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automated system and method for handling human and caller queues
- Publication number 20070280468
- Publication date Dec 6, 2007
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automated right-party contact telephone system
- Publication number 20070098146
- Publication date May 3, 2007
- Blake Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automated right-party contact telephone system
- Publication number 20040017909
- Publication date Jan 29, 2004
- Blake Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUS AND METHODS ENHANCING CALL ROUTING TO AND WITHIN CALL-CEN...
- Publication number 20010043586
- Publication date Nov 22, 2001
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Apparatus and methods enhancing call routing to and within call-cen...
- Publication number 20010038623
- Publication date Nov 8, 2001
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Sequential or circular distribution

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Limiting query distribution within an agent group

Managing outbound calling

System and method for adding content to contact center interactions

Incoming query distribution using parallel processing

Systems and methods for routing callers to an agent in a contact ce...

Selective mapping of callers in a call center routing system

Techniques for benchmarking pairing strategies in a contact center...

Techniques for benchmarking pairing strategies in a contact center...

Selective mapping of callers in a call center routing system

Selective mapping of callers in a call center routing system

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Selective mapping of callers in a call center routing system

Selective mapping of callers in a call center routing system

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Separate matching models based on type of phone associated with a c...

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Automated system and method for handling human and caller queues

Automated right-party contact telephone system

Automated right-party contact telephone system

Dynamic re-routing

Apparatus and methods enhancing call routing to and within call-cen...

External positivistic forward transfer in call routing systems

Automated right-party contact telephone system

Parallel data transfer and synchronization

Uniform control of mixed platforms in telephony

Parallel data transfer and synchronization in computer-simulated te...

Patents Applicationslast 30 patents

Distributing Queries To Agent Group Devices

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

MANAGING OUTBOUND CALLING

Limiting Query Distribution Within An Agent Group

Incoming Query Distribution Using Parallel Processing

SYSTEM AND METHOD FOR ADDING CONTENT TO CONTACT CENTER INTERACTIONS

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

PROCESSING METHOD AND DEVICE FOR TIMEOUT OF QUEUING REQUEST

SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM

Systems and Methods for Routing Callers to an Agent in a Contact Ce...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A C...

Automated system and method for handling human and caller queues

Automated right-party contact telephone system

Automated right-party contact telephone system

APPARATUS AND METHODS ENHANCING CALL ROUTING TO AND WITHIN CALL-CEN...

Apparatus and methods enhancing call routing to and within call-cen...