Uniform load distribution

Industry

CPC
H04M3/5234

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5234Uniform load distribution

Industries

Patents Grantslast 30 patents

Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Call center load balancing and routing management
- Patent number 12,010,269
- Issue date Jun 11, 2024
- United Services Automobile Association (USAA)
- John Michael Lombard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Group handling of calls for large call queues
- Patent number 11,811,972
- Issue date Nov 7, 2023
- Zoom Video Communications, Inc.
- Fengkai Zhang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center load balancing and routing management
- Patent number 11,716,422
- Issue date Aug 1, 2023
- United Services Automobile Association (USAA)
- John Michael Lombard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
High fidelity call center simulator
- Patent number 11,671,535
- Issue date Jun 6, 2023
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and system for providing access to a node of a shared resource
- Patent number 11,671,536
- Issue date Jun 6, 2023
- The Toronto Dominion Bank
- Miguel Navarro
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 11,509,768
- Issue date Nov 22, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing access to a node of a shared resource
- Patent number 11,451,669
- Issue date Sep 20, 2022
- The Toronto Dominion Bank
- Miguel Navarro
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center load balancing and routing management
- Patent number 11,233,905
- Issue date Jan 25, 2022
- United Services Automobile Association (USAA)
- John Michael Lombard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for quality management system deployment
- Patent number 11,157,856
- Issue date Oct 26, 2021
- TALKDESK, INC.
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling deferred queues
- Patent number 11,146,681
- Issue date Oct 12, 2021
- TALKDESK, INC.
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,992,812
- Issue date Apr 27, 2021
- Afiniti, Ltd.
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Adaptive thresholding
- Patent number 10,805,461
- Issue date Oct 13, 2020
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 10,750,023
- Issue date Aug 18, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,666,805
- Issue date May 26, 2020
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center load balancing and routing management
- Patent number 10,637,990
- Issue date Apr 28, 2020
- United Services Automobile Association (USAA)
- Bipin Chadha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Task assignments to workers
- Patent number 10,594,867
- Issue date Mar 17, 2020
- AT&T INTELLCTUAL PROPERTY II, L.P.
- Reuben Klein
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for simulating multiple call center balancing
- Patent number 10,498,897
- Issue date Dec 3, 2019
- United Services Automobile Association (USAA)
- Bipin Chadha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 10,326,884
- Issue date Jun 18, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center load balancing and routing management
- Patent number 10,306,068
- Issue date May 28, 2019
- United Services Automobile Association (USAA)
- Bipin Chadha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Workload distribution with resource awareness
- Patent number 10,298,766
- Issue date May 21, 2019
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Task assignments to workers
- Patent number 10,257,356
- Issue date Apr 9, 2019
- AT&T Intellectual Property II, L.P.
- Reuben Klein
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,142,479
- Issue date Nov 27, 2018
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,044,867
- Issue date Aug 7, 2018
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Workload distribution with resource awareness
- Patent number 9,912,816
- Issue date Mar 6, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 9,787,841
- Issue date Oct 10, 2017
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic agent workflow based on contact center load
- Patent number 9,729,718
- Issue date Aug 8, 2017
- Oracle International Corporation
- Victor Chung-Wai Chan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,699,314
- Issue date Jul 4, 2017
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,686,411
- Issue date Jun 20, 2017
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call queuing for location-aware mobile devices
- Patent number 9,591,138
- Issue date Mar 7, 2017
- RINGCENTRAL, INC.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...
- Publication number 20240244139
- Publication date Jul 18, 2024
- Avaya Management L.P.
- Anirudh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Distributed Computing Architecture For Intent Matching
- Publication number 20240143930
- Publication date May 2, 2024
- Zoom Video Communications, Inc.
- Connor Isaac Brinton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Batch Ringing For Large Call Queues
- Publication number 20240031486
- Publication date Jan 25, 2024
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Group Handling of Calls For Large Call Queues
- Publication number 20230033673
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE
- Publication number 20220385762
- Publication date Dec 1, 2022
- The Toronto-Dominion Bank
- Miguel NAVARRO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE
- Publication number 20220279071
- Publication date Sep 1, 2022
- The Toronto-Dominion Bank
- Miguel NAVARRO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20220141339
- Publication date May 5, 2022
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20220141340
- Publication date May 5, 2022
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20210234963
- Publication date Jul 29, 2021
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
- Publication number 20210218844
- Publication date Jul 15, 2021
- Talkdesk, Inc
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
- Publication number 20210218843
- Publication date Jul 15, 2021
- Talkdesk, Inc
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION
- Publication number 20210218842
- Publication date Jul 15, 2021
- PING AN TECHNOLOGY(SHENZHEN CO., LTD.
- Peng ZHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210125117
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOM...
- Publication number 20200412876
- Publication date Dec 31, 2020
- AVAYA INC.
- Shane O'Neill
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20200382644
- Publication date Dec 3, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20200288017
- Publication date Sep 10, 2020
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20190306318
- Publication date Oct 3, 2019
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Task Assignments to Workers
- Publication number 20190222696
- Publication date Jul 18, 2019
- AT&T Intellectual Property II, L.P.
- Reuben Klein
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20190098138
- Publication date Mar 28, 2019
- Afiniti Europe Technologies Limited
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
- Publication number 20180198917
- Publication date Jul 12, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20170353606
- Publication date Dec 7, 2017
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Task Assignments to Workers
- Publication number 20170195492
- Publication date Jul 6, 2017
- AT&T Intellectual Property II, L.P.
- Reuben Klein
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20170064080
- Publication date Mar 2, 2017
- SATMAP International Holdings Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
- Publication number 20160142547
- Publication date May 19, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vitaly Y. Barinov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20150381810
- Publication date Dec 31, 2015
- SATMAP INTERNATIONAL HOLDINGS LTD.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LOAD BALANCING AND SHARING OF CONTEXTUAL INFORMATION IN A MULTI-VEN...
- Publication number 20150350446
- Publication date Dec 3, 2015
- CafeX Communications, Ltd.
- Kevin J. Glass
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC AGENT WORKFLOW BASED ON CONTACT CENTER LOAD
- Publication number 20150229768
- Publication date Aug 13, 2015
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES
- Publication number 20140369486
- Publication date Dec 18, 2014
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL ROUTING
- Publication number 20140307731
- Publication date Oct 16, 2014
- VERIZON PATENT AND LICENSING INC.
- Paul R. Dowdy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADAPTIVE THRESHOLDING
- Publication number 20140270136
- Publication date Sep 18, 2014
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Uniform load distribution

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

High fidelity call center simulator

Call center load balancing and routing management

Group handling of calls for large call queues

Call center load balancing and routing management

High fidelity call center simulator

Method and system for providing access to a node of a shared resource

Techniques for hybrid behavioral pairing in a contact center system

Method and system for providing access to a node of a shared resource

Call center load balancing and routing management

Systems and methods for quality management system deployment

Systems and methods for scheduling deferred queues

Call mapping systems and methods using variance algorithm (VA) and/...

Adaptive thresholding

Techniques for hybrid behavioral pairing in a contact center system

Call mapping systems and methods using variance algorithm (VA) and/...

Call center load balancing and routing management

Task assignments to workers

Systems and methods for simulating multiple call center balancing

Techniques for hybrid behavioral pairing in a contact center system

Call center load balancing and routing management

Workload distribution with resource awareness

Task assignments to workers

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Workload distribution with resource awareness

Techniques for hybrid behavioral pairing in a contact center system

Dynamic agent workflow based on contact center load

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Call queuing for location-aware mobile devices

Patents Applicationslast 30 patents

BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...

Distributed Computing Architecture For Intent Matching

Batch Ringing For Large Call Queues

Group Handling of Calls For Large Call Queues

METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE

METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES

SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES

METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOM...

TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

Task Assignments to Workers

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS

TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

Task Assignments to Workers

TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

LOAD BALANCING AND SHARING OF CONTEXTUAL INFORMATION IN A MULTI-VEN...

DYNAMIC AGENT WORKFLOW BASED ON CONTACT CENTER LOAD

CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES

CALL ROUTING

ADAPTIVE THRESHOLDING