where the text-based messaging service is an instant messaging service

Industry

CPC
H04M7/0045

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M7/00Interconnection arrangements between switching centres

Current Industry

H04M7/0045where the text-based messaging service is an instant messaging service

Industries

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
Presence-based systems and methods using electronic messaging activ...
- Patent number 11,902,226
- Issue date Feb 13, 2024
- Verizon Patent and Licensing Inc.
- Larry L. Lu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for omnichannel user engagement and response
- Patent number 11,889,023
- Issue date Jan 30, 2024
- Fancloud, Inc.
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for testing of automated contact center customer...
- Patent number 11,863,507
- Issue date Jan 2, 2024
- CYARA SOLUTIONS PTY LTD
- Thomas Fejes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated end-to-end web interaction testing
- Patent number 11,799,808
- Issue date Oct 24, 2023
- CYARA SOLUTIONS PTY LTD
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resources of an enterprise
- Patent number 11,621,932
- Issue date Apr 4, 2023
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Identifying and processing, for priority, calls in data communicati...
- Patent number 11,611,654
- Issue date Mar 21, 2023
- 8x8, Inc.
- Zhishen Liu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for testing of automated contact center customer...
- Patent number 11,595,332
- Issue date Feb 28, 2023
- CYARA SOLUTIONS PTY LTD
- Thomas Fejes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conference calls and meetings via electronic messaging interface
- Patent number 11,595,520
- Issue date Feb 28, 2023
- Verizon Patent and Licensing Inc.
- W. Karl Renner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile dashboard for automated contact center testing
- Patent number 11,588,766
- Issue date Feb 21, 2023
- CYARA SOLUTIONS PTY LTD
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus, methods, or software for data mining user information by...
- Patent number RE49176
- Issue date Aug 16, 2022
- Flexiworld Technologies, Inc.
- Christina Ying Liu
Information Patent Grant
Remote distance assistance system and method
- Patent number 11,323,568
- Issue date May 3, 2022
- TECHSEE AUGMENTED VISION LTD.
- Yoffe Amir
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for testing of automated contact center customer...
- Patent number 11,290,400
- Issue date Mar 29, 2022
- CYARA SOLUTIONS PTY LTD
- Thomas Fejes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for omnichannel user engagement and response
- Patent number 11,283,926
- Issue date Mar 22, 2022
- FonCloud, Inc.
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated end-to-end web interaction testing
- Patent number 11,265,272
- Issue date Mar 1, 2022
- CYARA SOLUTIONS PTY LTD
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Information processing methods, non-transitory computer readable me...
- Patent number 11,252,116
- Issue date Feb 15, 2022
- LINE Corporation
- Hideyuki Kakiuchi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for providing contextual information
- Patent number 11,195,206
- Issue date Dec 7, 2021
- Facebook, Inc.
- Dale W. Malik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Mobile dashboard for automated contact center testing
- Patent number 11,178,080
- Issue date Nov 16, 2021
- Cyara Solutions Pty Ltd
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for managing a failure to establish a communication between...
- Patent number 11,057,517
- Issue date Jul 6, 2021
- ORANGE
- Christophe Suart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Conference calls and meetings via electronic messaging interface
- Patent number 10,979,564
- Issue date Apr 13, 2021
- Verizon Media Inc.
- W. Karl Renner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated contact center customer mobile device client infrastructu...
- Patent number 10,965,627
- Issue date Mar 30, 2021
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for omnichannel user engagement and response
- Patent number 10,904,384
- Issue date Jan 26, 2021
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for a communications and information resource m...
- Patent number 10,902,466
- Issue date Jan 26, 2021
- Facebook, Inc.
- Dale Malik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Presence-based systems and methods using electronic messaging activ...
- Patent number 10,904,172
- Issue date Jan 26, 2021
- Verizon Media Inc.
- Larry L. Lu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated contact center agent workstation te...
- Patent number 10,873,546
- Issue date Dec 22, 2020
- Cyara Solutions Pty Ltd.
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Remote distance assistance system and method
- Patent number 10,805,466
- Issue date Oct 13, 2020
- TECHSEE AUGMENTED VISION LTD.
- Yoffe Amir
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Identifying and processing of unreturned calls in IPBX
- Patent number 10,798,240
- Issue date Oct 6, 2020
- 8x8, Inc.
- Zhishen Liu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Messaging to emergency services via a mobile device in a wireless c...
- Patent number 10,771,609
- Issue date Sep 8, 2020
- T-Mobile USA, Inc.
- Vinod Ravichandran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for transforming a voicemail into a communication...
- Patent number 10,771,629
- Issue date Sep 8, 2020
- babyTEL inc.
- Stephen Dorsey
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Methods, devices, or applications for accessing a service provided...
- Patent number RE48088
- Issue date Jul 7, 2020
- Flexiworld Technologies, Inc.
- Christina Ying Liu
Information Patent Grant
Services that are provided, at least partly, over the internet for...
- Patent number RE48066
- Issue date Jun 23, 2020
- Flexiworld Technologies, Inc.
- Christina Ying Liu

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR TESTING OF AUTOMATED CONTACT CENTER CUSTOMER...
- Publication number 20230164100
- Publication date May 25, 2023
- Cyara Solutions Pty Ltd
- Thomas Fejes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TESTING OF AUTOMATED CONTACT CENTER CUSTOMER...
- Publication number 20220321512
- Publication date Oct 6, 2022
- Cyara Solutions Pty Ltd
- Thomas Fejes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING
- Publication number 20220255887
- Publication date Aug 11, 2022
- Cyara Solutions Pty Ltd
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Omnichannel User Engagement and Response
- Publication number 20220210274
- Publication date Jun 30, 2022
- FonCloud, Inc.
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING
- Publication number 20220124057
- Publication date Apr 21, 2022
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONFERENCE CALLS AND MEETINGS VIA ELECTRONIC MESSAGING INTERFACE
- Publication number 20210195019
- Publication date Jun 24, 2021
- Verizon Media Inc.
- W. Karl RENNER
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Omnichannel User Engagement and Response
- Publication number 20210112161
- Publication date Apr 15, 2021
- FonCloud, Inc.
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING
- Publication number 20200389419
- Publication date Dec 10, 2020
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR MANAGING A FAILURE TO ESTABLISH A COMMUNICATION BETWEEN...
- Publication number 20200314237
- Publication date Oct 1, 2020
- ORANGE
- Christophe Suart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING
- Publication number 20200236073
- Publication date Jul 23, 2020
- Cyara Solutions Pty Ltd
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR TESTING OF AUTOMATED CONTACT CENTER CUSTOMER...
- Publication number 20200228476
- Publication date Jul 16, 2020
- Cyara Solutions Pty Ltd
- Thomas Fejes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CONTACT CENTER CUSTOMER MOBILE DEVICE CLIENT INFRASTRUCTU...
- Publication number 20200177530
- Publication date Jun 4, 2020
- Cyara Solutions Pty Ltd
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFERENCE CALLS AND MEETINGS VIA ELECTRONIC MESSAGING INTERFACE
- Publication number 20200145530
- Publication date May 7, 2020
- Oath Inc.
- W. Karl RENNER
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Omnichannel User Engagement and Response
- Publication number 20200076948
- Publication date Mar 5, 2020
- FonCloud, Inc.
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CONTACT CENTER AGENT WORKSTATION TE...
- Publication number 20190372919
- Publication date Dec 5, 2019
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
- Publication number 20190245975
- Publication date Aug 8, 2019
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD
- Publication number 20190089833
- Publication date Mar 21, 2019
- TechSee Augmented Vision Ltd.
- Yoffe AMIR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE MESSAGING METHOD AND MOBILE TERMINAL SUPPORTING VOICE MESSAGI...
- Publication number 20190037367
- Publication date Jan 31, 2019
- Samsung Electronics Co., Ltd.
- Eun Ju KIM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
- Publication number 20180262616
- Publication date Sep 13, 2018
- Interactive Intelligence Group, Inc.
- Kalpit Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SUPPLEMENTING TELEPHONY CALLS WITH CONVERSATIONAL BOTS
- Publication number 20180176385
- Publication date Jun 21, 2018
- Microsoft Technology Licensing, LLC
- Amritansh Raghav
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR MANAGING HELP REQUESTS
- Publication number 20180121244
- Publication date May 3, 2018
- Maybelline RIVAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE MESSAGING METHOD AND MOBILE TERMINAL SUPPORTING VOICE MESSAGI...
- Publication number 20180124579
- Publication date May 3, 2018
- Samsung Electronics Co., Ltd.
- Eun Ju KIM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRESENCE-BASED SYSTEMS AND METHODS USING ELECTRONIC MESSAGING ACTIV...
- Publication number 20180077091
- Publication date Mar 15, 2018
- Oath Inc.
- Larry L. Lu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CONTACT CENTER CUSTOMER MOBILE DEVICE CLIENT INFRASTRUCTU...
- Publication number 20180034753
- Publication date Feb 1, 2018
- Cyara Solutions Pty Ltd
- Geoff Willshire
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE COMMUNICATIONS WITH REAL-TIME STATUS NOTIFICATIONS
- Publication number 20180034969
- Publication date Feb 1, 2018
- WhatsApp Inc.
- Jan Koum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING
- Publication number 20180034754
- Publication date Feb 1, 2018
- Cyara Solutions Pty Ltd
- Alok Kulkarni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND COMMUNICATION APPARATUS FOR SHARING A SERIES OF NUMBERS...
- Publication number 20170237861
- Publication date Aug 17, 2017
- Wistron Corporation
- Xiao-Qun Wang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TELECOMMUNICATIONS TECHNOLOGY
- Publication number 20170195494
- Publication date Jul 6, 2017
- TW Vending, Inc.
- Sam Bengston
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Controlling a PBX Phone Call Via a Client Application
- Publication number 20160149959
- Publication date May 26, 2016
- Microsoft Technology Licensing, LLC
- Shivaram Prabhakar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR CONFIGURING SERVICE SETTINGS FOR A MOBILE...
- Publication number 20140378119
- Publication date Dec 25, 2014
- TELEFONAKTIEBOLAGET L M ERICSSON (publ)
- Andreas Witzel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

where the text-based messaging service is an instant messaging service

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Presence-based systems and methods using electronic messaging activ...

System and method for omnichannel user engagement and response

System and method for testing of automated contact center customer...

System and method for automated end-to-end web interaction testing

System and method for managing resources of an enterprise

Identifying and processing, for priority, calls in data communicati...

System and method for testing of automated contact center customer...

Conference calls and meetings via electronic messaging interface

Mobile dashboard for automated contact center testing

Apparatus, methods, or software for data mining user information by...

Remote distance assistance system and method

System and method for testing of automated contact center customer...

System and method for omnichannel user engagement and response

System and method for automated end-to-end web interaction testing

Information processing methods, non-transitory computer readable me...

Methods and systems for providing contextual information

Mobile dashboard for automated contact center testing

Method for managing a failure to establish a communication between...

Conference calls and meetings via electronic messaging interface

Automated contact center customer mobile device client infrastructu...

System and method for omnichannel user engagement and response

Methods and systems for a communications and information resource m...

Presence-based systems and methods using electronic messaging activ...

System and method for automated contact center agent workstation te...

Remote distance assistance system and method

Identifying and processing of unreturned calls in IPBX

Messaging to emergency services via a mobile device in a wireless c...

System and method for transforming a voicemail into a communication...

Methods, devices, or applications for accessing a service provided...

Services that are provided, at least partly, over the internet for...

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR TESTING OF AUTOMATED CONTACT CENTER CUSTOMER...

SYSTEM AND METHOD FOR TESTING OF AUTOMATED CONTACT CENTER CUSTOMER...

SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING

System and Method for Omnichannel User Engagement and Response

MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING

CONFERENCE CALLS AND MEETINGS VIA ELECTRONIC MESSAGING INTERFACE

System and Method for Omnichannel User Engagement and Response

SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING

METHOD FOR MANAGING A FAILURE TO ESTABLISH A COMMUNICATION BETWEEN...

MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING

SYSTEM AND METHOD FOR TESTING OF AUTOMATED CONTACT CENTER CUSTOMER...

AUTOMATED CONTACT CENTER CUSTOMER MOBILE DEVICE CLIENT INFRASTRUCTU...

CONFERENCE CALLS AND MEETINGS VIA ELECTRONIC MESSAGING INTERFACE

System and Method for Omnichannel User Engagement and Response

SYSTEM AND METHOD FOR AUTOMATED CONTACT CENTER AGENT WORKSTATION TE...

AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS

REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD

VOICE MESSAGING METHOD AND MOBILE TERMINAL SUPPORTING VOICE MESSAGI...

DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS

SUPPLEMENTING TELEPHONY CALLS WITH CONVERSATIONAL BOTS

SYSTEMS AND METHODS FOR MANAGING HELP REQUESTS

VOICE MESSAGING METHOD AND MOBILE TERMINAL SUPPORTING VOICE MESSAGI...

PRESENCE-BASED SYSTEMS AND METHODS USING ELECTRONIC MESSAGING ACTIV...

AUTOMATED CONTACT CENTER CUSTOMER MOBILE DEVICE CLIENT INFRASTRUCTU...

VOICE COMMUNICATIONS WITH REAL-TIME STATUS NOTIFICATIONS

MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING

METHOD AND COMMUNICATION APPARATUS FOR SHARING A SERIES OF NUMBERS...

TELECOMMUNICATIONS TECHNOLOGY

Controlling a PBX Phone Call Via a Client Application

METHOD AND APPARATUS FOR CONFIGURING SERVICE SETTINGS FOR A MOBILE...