with operator assistance

Industry

CPC
H04M3/4933

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/4933with operator assistance

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual assistant architecture for natural language understanding i...
- Patent number 12,003,668
- Issue date Jun 4, 2024
- Interactions LLC
- Yoryos Yeracaris
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Second level interactive voice response component
- Patent number 11,876,929
- Issue date Jan 16, 2024
- Intermedia.net, Inc.
- Vladimir Pereira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual caller system
- Patent number 11,849,070
- Issue date Dec 19, 2023
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatuses and methods involving an integrated contact center
- Patent number 11,778,093
- Issue date Oct 3, 2023
- 8x8, Inc.
- Justin Driemeyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent agent assistant for natural language understanding in a...
- Patent number 11,743,378
- Issue date Aug 29, 2023
- Interactions LLC
- Michael Johnston
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for communication analysis for use with agent ass...
- Patent number 11,706,339
- Issue date Jul 18, 2023
- TALKDESK, INC.
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhancing agent's efficiency in a contact center by using a multi-a...
- Patent number 11,659,092
- Issue date May 23, 2023
- INCONTACT INC.
- Derick Rodney Walburger
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual assistant architecture for natural language understanding i...
- Patent number 11,606,463
- Issue date Mar 14, 2023
- Interactions LLC
- Yoryos Yeracaris
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Integration of human agent and automated tools for interactive voic...
- Patent number 11,606,462
- Issue date Mar 14, 2023
- Bank of America Corporation
- Ravisha Andar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Second level interactive voice response component
- Patent number 11,563,849
- Issue date Jan 24, 2023
- Intermedia.net, Inc.
- Vladimir Pereira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving an integrated contact center
- Patent number 11,445,063
- Issue date Sep 13, 2022
- 8x8, Inc.
- Justin Driemeyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual caller system
- Patent number 11,445,068
- Issue date Sep 13, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for search based call routing
- Patent number 11,399,097
- Issue date Jul 26, 2022
- FMR LLC
- David Peter Morgan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhancing agent's efficiency in a contact center by using a multi-a...
- Patent number 11,303,753
- Issue date Apr 12, 2022
- INCONTACT INC.
- Derick Rodney Walburger
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for extended agent capacity
- Patent number 11,140,269
- Issue date Oct 5, 2021
- Vitaly Y. Barinov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call control service
- Patent number 11,115,528
- Issue date Sep 7, 2021
- Amazon Technologies, Inc.
- Siddhartha Shankara Rao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Integration of human agent and automated tools for interactive voic...
- Patent number 11,115,530
- Issue date Sep 7, 2021
- Bank of America Corporation
- Ravisha Andar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent callback service providing system
- Patent number 11,057,522
- Issue date Jul 6, 2021
- MindwareWorks Co., Ltd.
- Jae In Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intent-driven contact center
- Patent number 11,050,884
- Issue date Jun 29, 2021
- LivePerson, Inc.
- Matthew Dunn
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for search based call routing
- Patent number 11,025,780
- Issue date Jun 1, 2021
- FMR LLC
- David Peter Morgan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System for accessing an active call bar for a graphically interacti...
- Patent number 11,019,209
- Issue date May 25, 2021
- TALKDESK, INC.
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System of graphical programming for an interactive voice response s...
- Patent number 11,012,567
- Issue date May 18, 2021
- TALKDESK, INC.
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method to augment routing delivery systems with intuitive human kno...
- Patent number 10,999,440
- Issue date May 4, 2021
- Avaya Inc.
- Kevin Archer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Assigning operators to incidents
- Patent number 10,904,383
- Issue date Jan 26, 2021
- International Business Machines Corporation
- Matthew Richard James Thornhill
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for triaging high risk messages
- Patent number 10,897,537
- Issue date Jan 19, 2021
- Crisis Text Line, Inc.
- Bob Filbin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice recognition system and voice recognition method
- Patent number 10,863,033
- Issue date Dec 8, 2020
- Toyota Jidosha Kabushiki Kaisha
- Koichi Suzuki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context data display for a graphically interactive voice response s...
- Patent number 10,827,062
- Issue date Nov 3, 2020
- TALKDESK INC.
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for an incident management framework for user care
- Patent number 10,785,373
- Issue date Sep 22, 2020
- Walmart Apollo, LLC
- Nitin Bhalchandra Padalkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated assistance for customer care chats
- Patent number 10,623,571
- Issue date Apr 14, 2020
- [24]7.ai, Inc.
- Stephen J. Griesmer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20240073320
- Publication date Feb 29, 2024
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT
- Publication number 20230224404
- Publication date Jul 13, 2023
- INTERMEDIA.NET, INC.
- Vladimir Pereira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
- Publication number 20230029707
- Publication date Feb 2, 2023
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20220407963
- Publication date Dec 22, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-A...
- Publication number 20220103689
- Publication date Mar 31, 2022
- InContact INC.
- Derick Rodney WALBURGER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT-DRIVEN CONTACT CENTER
- Publication number 20220060580
- Publication date Feb 24, 2022
- LivePerson, Inc.
- Matthew Dunn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATION OF HUMAN AGENT AND AUTOMATED TOOLS FOR INTERACTIVE VOIC...
- Publication number 20210400138
- Publication date Dec 23, 2021
- Bank of America Corporation
- Ravisha Andar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SEARCH BASED CALL ROUTING
- Publication number 20210266406
- Publication date Aug 26, 2021
- FMR LLC
- David Peter Morgan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-A...
- Publication number 20210203785
- Publication date Jul 1, 2021
- InContact INC.
- Derick Rodney WALBURGER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONS...
- Publication number 20210136202
- Publication date May 6, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
- Publication number 20210136204
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS
- Publication number 20210133765
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RES...
- Publication number 20210136203
- Publication date May 6, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
- Publication number 20210136206
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS OF VIRTUAL AGENT REAL-TIME RECOMMENDATION, SUGG...
- Publication number 20210136205
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS
- Publication number 20210133763
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTERIZED SYSTEM FOR CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY...
- Publication number 20210084161
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE S...
- Publication number 20210084169
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR ACCESSING AN ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTI...
- Publication number 20210084163
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR DEVELOPING LANDING PAGES FOR REPORTING IN A GRAPHICALLY...
- Publication number 20210084166
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMPUTERIZED TRANSLATION SYSTEM IN A GRAPHICALLY INTERACTIVE VOICE...
- Publication number 20210084167
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR MONITORING ACROSS OMNI-CHANNEL INPUTS IN A GRAPHICALLY I...
- Publication number 20210084168
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM OF CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESP...
- Publication number 20210084170
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMPUTERIZED SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SY...
- Publication number 20210084162
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DATA PROCESSING SYSTEM FOR OMNI-CHANNEL INPUTS IN A GRAPHICALLY INT...
- Publication number 20210084165
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
WEIGHTED TRAFFIC SPLITTER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOIC...
- Publication number 20210084164
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SEARCH BASED CALL ROUTING
- Publication number 20210037140
- Publication date Feb 4, 2021
- FMR LLC
- David Peter Morgan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD FOR CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATION
- Publication number 20210006654
- Publication date Jan 7, 2021
- Talkdesk, Inc
- Rui Gramacho
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATOR
- Publication number 20210006655
- Publication date Jan 7, 2021
- Talkdesk, Inc
- Rui Gramacho
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHI...
- Publication number 20210004837
- Publication date Jan 7, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING

with operator assistance

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Virtual caller system

Virtual assistant architecture for natural language understanding i...

Second level interactive voice response component

Virtual caller system

Apparatuses and methods involving an integrated contact center

Intelligent agent assistant for natural language understanding in a...

System and method for communication analysis for use with agent ass...

Enhancing agent's efficiency in a contact center by using a multi-a...

Virtual assistant architecture for natural language understanding i...

Integration of human agent and automated tools for interactive voic...

Second level interactive voice response component

Apparatuses and methods involving an integrated contact center

Virtual caller system

Systems and methods for search based call routing

Enhancing agent's efficiency in a contact center by using a multi-a...

Systems and methods for extended agent capacity

Call control service

Integration of human agent and automated tools for interactive voic...

Intelligent callback service providing system

Intent-driven contact center

Systems and methods for search based call routing

System for accessing an active call bar for a graphically interacti...

System of graphical programming for an interactive voice response s...

Method to augment routing delivery systems with intuitive human kno...

Assigning operators to incidents

Systems and methods for triaging high risk messages

Voice recognition system and voice recognition method

Context data display for a graphically interactive voice response s...

Systems and methods for an incident management framework for user care

Automated assistance for customer care chats

Patents Applicationslast 30 patents

VIRTUAL CALLER SYSTEM

SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT

SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...

VIRTUAL CALLER SYSTEM

ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-A...

INTENT-DRIVEN CONTACT CENTER

INTEGRATION OF HUMAN AGENT AND AUTOMATED TOOLS FOR INTERACTIVE VOIC...

SYSTEMS AND METHODS FOR SEARCH BASED CALL ROUTING

ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-A...

ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONS...

VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER

METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS

CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RES...

VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER

METHODS AND SYSTEMS OF VIRTUAL AGENT REAL-TIME RECOMMENDATION, SUGG...

METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS

COMPUTERIZED SYSTEM FOR CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY...

SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE S...

SYSTEM FOR ACCESSING AN ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTI...

SYSTEM FOR DEVELOPING LANDING PAGES FOR REPORTING IN A GRAPHICALLY...

COMPUTERIZED TRANSLATION SYSTEM IN A GRAPHICALLY INTERACTIVE VOICE...

SYSTEM FOR MONITORING ACROSS OMNI-CHANNEL INPUTS IN A GRAPHICALLY I...

SYSTEM OF CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESP...

COMPUTERIZED SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SY...

DATA PROCESSING SYSTEM FOR OMNI-CHANNEL INPUTS IN A GRAPHICALLY INT...

WEIGHTED TRAFFIC SPLITTER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOIC...

SYSTEMS AND METHODS FOR SEARCH BASED CALL ROUTING

METHOD FOR CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATION

CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATOR

SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHI...