with remote located operators

Industry

CPC
H04M3/5125

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5125with remote located operators

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Methods for handling voice and data teleservices through mobile dev...
- Patent number 11,785,144
- Issue date Oct 10, 2023
- Aurelio Luis Miguel Alonso Y Caloca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system and methods for handling voice and data teles...
- Patent number 11,082,562
- Issue date Aug 3, 2021
- Aurelio Luis Miguel Alonso Y Caloca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Codebook design and structure for advanced wireless communication s...
- Patent number 10,917,523
- Issue date Feb 9, 2021
- Samsung Electronics Co., Ltd.
- Young-Han Nam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing contact center system
- Patent number 10,841,428
- Issue date Nov 17, 2020
- Edward Dale Victor McCoy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic connection distributor
- Patent number 10,771,625
- Issue date Sep 8, 2020
- HEROBASE A/S
- Johan Stubbe-Ostergaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Technologies for scaling call center support staff
- Patent number 10,666,802
- Issue date May 26, 2020
- Christopher Rumpf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 10,445,744
- Issue date Oct 15, 2019
- Amazon Technologies, Inc.
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated call distribution
- Patent number 10,348,903
- Issue date Jul 9, 2019
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System to deploy a disaster-proof geographically-distributed call c...
- Patent number 10,348,893
- Issue date Jul 9, 2019
- Victor Kolesov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for facilitating loosely configured service worker groups in...
- Patent number 10,264,123
- Issue date Apr 16, 2019
- Petr Makagon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for extended management of state and interacti...
- Patent number 10,218,848
- Issue date Feb 26, 2019
- Vladimir Deryugin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic connection distributor
- Patent number 10,165,119
- Issue date Dec 25, 2018
- ACTIMIZER IPR HOLDING APS
- Johan Stubbe-Ostergaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual photorealistic digital actor system for remote service of c...
- Patent number 10,163,111
- Issue date Dec 25, 2018
- Ratnakumar Navaratnam
- B25 - HAND TOOLS PORTABLE POWER-DRIVEN TOOLS MANIPULATORS
Information Patent Grant
Email handling for a contact center
- Patent number 10,158,600
- Issue date Dec 18, 2018
- MITEL NETWORKS, INC.
- Darren Croke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual photorealistic digital actor system for remote service of c...
- Patent number 10,152,719
- Issue date Dec 11, 2018
- Ratnakumar Navaratnam
- B25 - HAND TOOLS PORTABLE POWER-DRIVEN TOOLS MANIPULATORS
Information Patent Grant
Determining an active station based on movement data
- Patent number 10,116,794
- Issue date Oct 30, 2018
- Christopher W Bosken
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for providing remote expertise
- Patent number 9,992,342
- Issue date Jun 5, 2018
- Bluestream Health, Inc.
- Brian Eric Yarnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for facilitating loosely configured service worker groups in...
- Patent number 9,967,397
- Issue date May 8, 2018
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of operating an ordering call center using voice recognition...
- Patent number 9,942,404
- Issue date Apr 10, 2018
- IPDEV Co.
- James B. Kargman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Remote call center system with real-time feedback
- Patent number 9,876,906
- Issue date Jan 23, 2018
- David Jassan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System to deploy a disaster-proof geographically-distributed call c...
- Patent number 9,854,094
- Issue date Dec 26, 2017
- Genesys Telecommunications Laboratories, Inc.
- Victor Kolesov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer representative remote access for troubleshooting smartphones
- Patent number 9,832,314
- Issue date Nov 28, 2017
- Verizon Patent and Licensing Inc.
- Sankar Shanmugam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 9,769,315
- Issue date Sep 19, 2017
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-tenant service
- Patent number 9,661,143
- Issue date May 23, 2017
- Shoretel, Inc.
- Glen K. Okita
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call queuing for location-aware mobile devices
- Patent number 9,591,138
- Issue date Mar 7, 2017
- RINGCENTRAL, INC.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing communication control functionality...
- Patent number 9,565,317
- Issue date Feb 7, 2017
- AT&T Intellectual Property II, L.P.
- Eric Cheung
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for real-time geographical call display of automa...
- Patent number 9,544,435
- Issue date Jan 10, 2017
- West Corporation
- James K Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Cloud agent realizing method and system, and cloud agent server
- Patent number 9,432,512
- Issue date Aug 30, 2016
- ZTE Corporation
- Bo You
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and device for distributing mobile attendant call
- Patent number 9,426,295
- Issue date Aug 23, 2016
- ZTE Corporation
- Weihua Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for facilitating loosely configured service worker groups in...
- Patent number 9,420,101
- Issue date Aug 16, 2016
- GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Petr Makagon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHODS FOR HANDLING VOICE AND DATA TELESERVICES THROUGH MOBILE DEV...
- Publication number 20210329129
- Publication date Oct 21, 2021
- Aurelio Luis Miguel ALONSO Y CALOCA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CODEBOOK DESIGN AND STRUCTURE FOR ADVANCED WIRELESS COMMUNICATION S...
- Publication number 20200336591
- Publication date Oct 22, 2020
- Samsung Electronics Co., Ltd.
- Young-Han Nam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER SYSTEM AND METHODS FOR HANDLING VOICE AND DATA TELES...
- Publication number 20190335038
- Publication date Oct 31, 2019
- Aurelio Luis Miguel ALONSO Y CALOCA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC CONNECTION DISTRIBUTOR
- Publication number 20190014211
- Publication date Jan 10, 2019
- ACTIMIZER IPR HOLDING APS
- Johan Stubbe-Ostergaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR PROVIDING REMOTE EXPERTISE
- Publication number 20180262619
- Publication date Sep 13, 2018
- Bluestream Health, Inc.
- Brian Eric Yarnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
- Publication number 20180234543
- Publication date Aug 16, 2018
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
- Publication number 20180191905
- Publication date Jul 5, 2018
- Interactive Intelligence Group, Inc.
- Edward Dale Victor McCoy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL C...
- Publication number 20180115642
- Publication date Apr 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Victor Kolesov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CODEBOOK DESIGN AND STRUCTURE FOR ADVANCED WIRELESS COMMUNICATION S...
- Publication number 20180077284
- Publication date Mar 15, 2018
- Samsung Electronics Co., Ltd.
- Young-Han Nam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20180007209
- Publication date Jan 4, 2018
- AMAZON TECHNOLOGIES, INC.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR SCALING CALL CENTER SUPPORT STAFF
- Publication number 20170374197
- Publication date Dec 28, 2017
- Interactive Intelligence Group, Inc.
- Christopher Rumpf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Intelligent Task Management and Routing Based...
- Publication number 20170104872
- Publication date Apr 13, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC CONNECTION DISTRIBUTOR
- Publication number 20170085709
- Publication date Mar 23, 2017
- ACTIMIZER IPR HOLDING APS
- Johan Stubbe-Ostergaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
- Publication number 20160352899
- Publication date Dec 1, 2016
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES
- Publication number 20160088156
- Publication date Mar 24, 2016
- RingCentral, Inc.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REMOTE CALL CENTER SYSTEM WITH REAL-TIME FEEDBACK
- Publication number 20160050319
- Publication date Feb 18, 2016
- DAVID JASSAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL C...
- Publication number 20160028888
- Publication date Jan 28, 2016
- Genesys Telecommunications Laboratories, Inc.
- Victor Kolesov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTROL FUNCTIONALITY...
- Publication number 20150358462
- Publication date Dec 10, 2015
- AT&T Intellectual Property 11, L.P.
- Eric Cheung
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
- Publication number 20150312413
- Publication date Oct 29, 2015
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Device for Distributing Mobile Attendant Call
- Publication number 20150201079
- Publication date Jul 16, 2015
- ZTE Corporation
- Weihua Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Extended Management of State and Interacti...
- Publication number 20140376708
- Publication date Dec 25, 2014
- Vladimir Neil Deryugin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES
- Publication number 20140369486
- Publication date Dec 18, 2014
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Cloud agent realizing method and system, and cloud agent server
- Publication number 20140341367
- Publication date Nov 20, 2014
- ZTE CORPORATION
- Bo You
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN...
- Publication number 20140205078
- Publication date Jul 24, 2014
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND APPARATUSES FOR USING A MOBILE DEVICE TO PROVIDE REMOTE...
- Publication number 20140078238
- Publication date Mar 20, 2014
- Georgia Tech Research Corporation
- Peter Roach
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLS
- Publication number 20140064475
- Publication date Mar 6, 2014
- Paras & Associates
- Melinda Paras
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR ROUTING A CALL TO A SUBJECT MATTER EXPERT...
- Publication number 20140050314
- Publication date Feb 20, 2014
- AT&T Intellectual Property II, L.P.
- Marian Croak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR COORDINATING DATA AND VOICE COMMUNICATIONS VI...
- Publication number 20130223434
- Publication date Aug 29, 2013
- PRAGMATUS TELECOM, LLC
- Thomas Howard BATEMAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System to Deploy a Disaster-Proof Geographically-Distributed Call C...
- Publication number 20130083908
- Publication date Apr 4, 2013
- Victor Kolesov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTROL FUNCTIONALITY...
- Publication number 20130010940
- Publication date Jan 10, 2013
- AT&T CORP.
- Eric Cheung
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

with remote located operators

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Methods for handling voice and data teleservices through mobile dev...

Contact center system and methods for handling voice and data teles...

Codebook design and structure for advanced wireless communication s...

System and method for managing contact center system

Dynamic connection distributor

Technologies for scaling call center support staff

Systems and methods for customer contact

System and method for automated call distribution

System to deploy a disaster-proof geographically-distributed call c...

System for facilitating loosely configured service worker groups in...

Method and apparatus for extended management of state and interacti...

Dynamic connection distributor

Virtual photorealistic digital actor system for remote service of c...

Email handling for a contact center

Virtual photorealistic digital actor system for remote service of c...

Determining an active station based on movement data

System for providing remote expertise

System for facilitating loosely configured service worker groups in...

Method of operating an ordering call center using voice recognition...

Remote call center system with real-time feedback

System to deploy a disaster-proof geographically-distributed call c...

Customer representative remote access for troubleshooting smartphones

System and method for automated call distribution

Multi-tenant service

Call queuing for location-aware mobile devices

Method and system for providing communication control functionality...

System and method for real-time geographical call display of automa...

Cloud agent realizing method and system, and cloud agent server

Method and device for distributing mobile attendant call

System for facilitating loosely configured service worker groups in...

Patents Applicationslast 30 patents

METHODS FOR HANDLING VOICE AND DATA TELESERVICES THROUGH MOBILE DEV...

CODEBOOK DESIGN AND STRUCTURE FOR ADVANCED WIRELESS COMMUNICATION S...

CONTACT CENTER SYSTEM AND METHODS FOR HANDLING VOICE AND DATA TELES...

DYNAMIC CONNECTION DISTRIBUTOR

SYSTEM FOR PROVIDING REMOTE EXPERTISE

System for Facilitating Loosely Configured Service Worker Groups in...

SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM

SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL C...

CODEBOOK DESIGN AND STRUCTURE FOR ADVANCED WIRELESS COMMUNICATION S...

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

TECHNOLOGIES FOR SCALING CALL CENTER SUPPORT STAFF

System and Method for Intelligent Task Management and Routing Based...

DYNAMIC CONNECTION DISTRIBUTOR

System for Facilitating Loosely Configured Service Worker Groups in...

CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES

REMOTE CALL CENTER SYSTEM WITH REAL-TIME FEEDBACK

SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL C...

METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTROL FUNCTIONALITY...

System for Facilitating Loosely Configured Service Worker Groups in...

Method and Device for Distributing Mobile Attendant Call

Method and Apparatus for Extended Management of State and Interacti...

CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES

Cloud agent realizing method and system, and cloud agent server

SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN...

METHODS AND APPARATUSES FOR USING A MOBILE DEVICE TO PROVIDE REMOTE...

SYSTEMS AND METHODS FOR ROUTING CALLS

METHOD AND APPARATUS FOR ROUTING A CALL TO A SUBJECT MATTER EXPERT...

METHOD AND SYSTEM FOR COORDINATING DATA AND VOICE COMMUNICATIONS VI...

System to Deploy a Disaster-Proof Geographically-Distributed Call C...

METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTROL FUNCTIONALITY...