TREA

77555684 - WORKFORCE MANAGER

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Information

  • Trademark
  • 77555684
  • Serial Number
    77555684
  • Filing Date
    August 26, 2008
    17 years ago
  • Transaction Date
    July 06, 2009
    16 years ago
  • Status Date
    July 06, 2009
    16 years ago
  • Location Date
    July 06, 2009
    16 years ago
  • Status Code
    602
  • Current Location
    TMEG LAW OFFICE 104 - EXAMINING ATTORNEY ASSIGNED
    Employee Name
    WILKE, JOHN
  • Attorney Name
    Ann K. Ford
    Law Office Assigned Location Code
    L40
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
WORKFORCE MANAGER
Case File Statements
  • GS0091: software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management
  • PM0000: WORK FORCE MANAGER
Case File Event Statements
  • 7/6/2009 - 16 years ago
    8 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND Type: MAB2
  • 7/6/2009 - 16 years ago
    7 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2
  • 12/4/2008 - 17 years ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 12/4/2008 - 17 years ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 12/4/2008 - 17 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 12/4/2008 - 17 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 8/30/2008 - 17 years ago
    2 - NOTICE OF PSEUDO MARK MAILED Type: MPMK
  • 8/29/2008 - 17 years ago
    1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP