78510220 - SUPERQ

Information

• Trademark
• 78510220

• Source

• Serial Number

  78510220

• International Classifications

  • 38 - Telecommunications

• Filing Date

  November 02, 2004
  20 years ago

• Transaction Date

  July 23, 2011
  13 years ago

• Status Date

  January 07, 2006
  19 years ago

• Location Date

  January 07, 2006
  19 years ago

• First Use Anywhere Date

  June 01, 2004
  20 years ago

• First Use In Commerce Date

  June 01, 2004
  20 years ago

• Status Code

  602

• Current Location

  TMEG LAW OFFICE 103 - EXAMINING ATTORNEY ASSIGNED

  Employee Name

  PENDLETON, CAROLYN A

• Law Office Assigned Location Code

  L30

• Owners

  • AltiGen Communications, Inc.

Case File Statements

• GS0381: SuperQ is a Voice over IP (VoIP) based, multi-site Automated Call Distribution application that uses a single queue to perform queuing and call distribution to call centers and workgroups located in different geographic sites or across multiple call center telephone systems; Using a SuperQ, local workgroups and remote locations and remote systems linked together via a VoIP network are serviced by a single overriding call distribution queue called a SuperQ; SuperQ optimizes operation efficiency by balancing workload and allocating agent resource from different workgroups and different sites in real-time; VoIP tie trunks are used to distribute calls between different sites; SuperQ provides greater network efficiency by controlling and managing calls at local entry point before they travel through the VoIP network to remote sites
• PM0001: SUPER Q

Case File Event Statements

• 1/9/2006 - 19 years ago

  7 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND Type: MAB2

• 1/7/2006 - 19 years ago

  6 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2

• 12/20/2005 - 19 years ago

  5 - ASSIGNED TO EXAMINER Type: DOCK

• 6/8/2005 - 19 years ago

  4 - NON-FINAL ACTION E-MAILED Type: GNRT

• 6/8/2005 - 19 years ago

  3 - NON-FINAL ACTION WRITTEN Type: CNRT

• 6/7/2005 - 19 years ago

  2 - ASSIGNED TO EXAMINER Type: DOCK

• 11/10/2004 - 20 years ago

  1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP