TREA

78719476 - TELETECH

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Information

  • Trademark
  • 78719476
  • Serial Number
    78719476
  • Registration Number
    3845316
  • Filing Date
    September 23, 2005
    19 years ago
  • Registration Date
    September 07, 2010
    14 years ago
  • Transaction Date
    May 18, 2021
    3 years ago
  • Status Date
    April 09, 2021
    3 years ago
  • Published for Opposition Date
    October 24, 2006
    18 years ago
  • Location Date
    March 21, 2017
    7 years ago
  • First Use Anywhere Date
    October 22, 1982
    42 years ago
  • First Use In Commerce Date
    October 22, 1982
    42 years ago
  • Status Code
    710
  • Current Location
    TMEG LAW OFFICE 106
    Employee Name
    SHIH, SALLY
  • Attorney Docket Number
    006574.0099
    Attorney Name
    Matthew D. Francis
    Law Office Assigned Location Code
    L60
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
TELETECH
Case File Statements
  • A00001: In the heading, Int. Cl. 9 is reclassified to Int. Cl. 42. In the statement, lines 4-27, is deleted, and "Software as a service (SAAS) services featuring software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; Software as a service (SAAS) services featuring software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; Software as a service (SAAS) services featuring software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts; Software as a service (SAAS) services featuring software for data capture and reporting to identify, tract and act upon customer interaction trends; Software as a service (SAAS) services featuring software to track move/add/change requests made by others and provide issue resolution coordination; Software as a service (SAAS) services featuring software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others" is inserted.
  • GS0351: Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech- driven navigation tools; employment agency services; management of customer interaction management centers providing customer care and customer relationship management services
  • GS0421: [ Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; computer software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; computer software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network; computer software for data capture and reporting to identify, tract and act upon customer interaction trends that may be downloaded from a global computer network; computer software to track move/add/change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others ] (( * Software as a service (SAAS) services featuring software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; Software as a service (SAAS) services featuring software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; Software as a service (SAAS) services featuring software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts; Software as a service (SAAS) services featuring software for data capture and reporting to identify, tract and act upon customer interaction trends; Software as a service (SAAS) services featuring software to track move/add/change requests made by others and provide issue resolution coordination; Software as a service (SAAS) services featuring software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others * ))
  • PM0001: TELECOMMUNICATION TECHNICIAN
Case File Event Statements
  • 4/9/2021 - 3 years ago
    44 - CANCELLED SEC. 8 (10-YR)/EXPIRED SECTION 9 Type: CAEX
  • 3/3/2021 - 3 years ago
    43 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP Type: ASGN
  • 10/8/2020 - 4 years ago
    42 - APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED Type: CHAN
  • 10/8/2020 - 4 years ago
    41 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 10/8/2020 - 4 years ago
    40 - TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS Type: EWAF
  • 10/8/2020 - 4 years ago
    39 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 10/8/2020 - 4 years ago
    38 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 10/8/2020 - 4 years ago
    37 - TEAS CHANGE OF OWNER ADDRESS RECEIVED Type: COAR
  • 9/7/2019 - 5 years ago
    36 - COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED Type: REM2
  • 5/15/2017 - 7 years ago
    35 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 5/15/2017 - 7 years ago
    34 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 3/21/2017 - 7 years ago
    33 - NOTICE OF ACCEPTANCE OF SEC. 8 - E-MAILED Type: NAS8
  • 3/21/2017 - 7 years ago
    32 - SEC. 15 ACKNOWLEDGEMENT - E-MAILED Type: NA15
  • 3/21/2017 - 7 years ago
    31 - REGISTERED - SEC. 15 ACKNOWLEDGED Type: 15AK
  • 3/21/2017 - 7 years ago
    30 - REGISTERED - SEC. 8 (6-YR) ACCEPTED Type: 8.OK
  • 3/21/2017 - 7 years ago
    29 - AMENDMENT UNDER SECTION 7 ¿ PROCESSED Type: A7OK
  • 3/8/2017 - 7 years ago
    28 - PETITION TO DIRECTOR - DISMISSED Type: PC.D
  • 2/27/2017 - 7 years ago
    27 - COMMUNICATION RECEIVED FROM PETITIONER Type: PETL
  • 11/1/2016 - 8 years ago
    26 - ASSIGNED TO PETITION STAFF Type: APET
  • 9/8/2016 - 8 years ago
    25 - TEAS VOLUNTARY AMENDMENT RECEIVED Type: PARI
  • 9/7/2016 - 8 years ago
    24 - TEAS SECTION 15 RECEIVED Type: E15R
  • 9/7/2016 - 8 years ago
    23 - TEAS SECTION 8 RECEIVED Type: ES8R
  • 9/7/2016 - 8 years ago
    22 - SEC 7 REQUEST FILED Type: AMD7
  • 9/7/2016 - 8 years ago
    21 - TEAS PETITION TO DIRECTOR RECEIVED Type: TPDR
  • 9/7/2010 - 14 years ago
    20 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 7/30/2010 - 14 years ago
    19 - TTAB RELEASE CASE TO TRADEMARKS Type: TMBN
  • 7/30/2010 - 14 years ago
    18 - OPPOSITION TERMINATED NO. 999999 Type: OP.T
  • 5/14/2010 - 14 years ago
    17 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 11/22/2006 - 18 years ago
    16 - OPPOSITION INSTITUTED NO. 999999 Type: OP.I
  • 11/22/2006 - 18 years ago
    15 - OPPOSITION PAPERS RECEIVED AT TTAB Type: OPPF
  • 10/24/2006 - 18 years ago
    14 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 10/4/2006 - 18 years ago
    13 - NOTICE OF PUBLICATION Type: NPUB
  • 9/13/2006 - 18 years ago
    12 - LAW OFFICE PUBLICATION REVIEW COMPLETED Type: PREV
  • 9/12/2006 - 18 years ago
    11 - ASSIGNED TO LIE Type: ALIE
  • 8/28/2006 - 18 years ago
    10 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 8/18/2006 - 18 years ago
    9 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 8/14/2006 - 18 years ago
    8 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 8/14/2006 - 18 years ago
    7 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 2/13/2006 - 18 years ago
    6 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 2/13/2006 - 18 years ago
    5 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 1/29/2006 - 18 years ago
    4 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 1/29/2006 - 18 years ago
    3 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 1/29/2006 - 18 years ago
    2 - ASSIGNED TO EXAMINER Type: DOCK
  • 9/30/2005 - 19 years ago
    1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP