TREA

79190132 - NICE ADAPTIVE WFO

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Information

  • Trademark
  • 79190132
  • Serial Number
    79190132
  • Registration Number
    5243368
  • Filing Date
    May 02, 2016
    8 years ago
  • Registration Date
    July 18, 2017
    7 years ago
  • Transaction Date
    November 09, 2024
    5 months ago
  • Status Date
    February 02, 2024
    a year ago
  • Published for Opposition Date
    May 02, 2017
    7 years ago
  • Location Date
    July 18, 2017
    7 years ago
  • Status Code
    709
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    WELLS, KELLEY
  • Attorney Docket Number
    T9548-INT-US
    Attorney Name
    Jacqueline Zion
    Law Office Assigned Location Code
    M90
  • Owners
Information
Mark Drawing Code
4
Mark Identification
NICE ADAPTIVE WFO
Case File Statements
  • GS0411: Training in the use of computer software
  • GS0091: Computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation
  • DS0000: "ADAPTIVE WFO" FOR THE CLASS 9 GOODS"
  • GS0421: Technical support services, namely, troubleshooting of computer software problems; Computer software consultation; Providing information relating to computer software maintenance, use and development
Case File Event Statements
  • 8/11/2016 - 8 years ago
    1 - SN ASSIGNED FOR SECT 66A APPL FROM IB Type: REPR
  • 8/16/2016 - 8 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 8/17/2016 - 8 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 8/20/2016 - 8 years ago
    4 - APPLICATION FILING RECEIPT MAILED Type: MAFR
  • 8/25/2016 - 8 years ago
    5 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 8/26/2016 - 8 years ago
    6 - NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW Type: RFCR
  • 8/26/2016 - 8 years ago
    7 - REFUSAL PROCESSED BY MPU Type: RFRR
  • 8/26/2016 - 8 years ago
    8 - NON-FINAL ACTION MAILED - REFUSAL SENT TO IB Type: RFCS
  • 8/30/2016 - 8 years ago
    9 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 8/30/2016 - 8 years ago
    10 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 9/16/2016 - 8 years ago
    11 - REFUSAL PROCESSED BY IB Type: RFNT
  • 2/2/2017 - 8 years ago
    12 - CHANGE OF NAME/ADDRESS REC'D FROM IB Type: ADCH
  • 2/20/2017 - 8 years ago
    13 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 3/3/2017 - 8 years ago
    14 - ASSIGNED TO LIE Type: ALIE
  • 3/8/2017 - 8 years ago
    15 - APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED Type: CHAN
  • 3/8/2017 - 8 years ago
    17 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 3/8/2017 - 8 years ago
    16 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 3/29/2017 - 8 years ago
    18 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 3/30/2017 - 8 years ago
    19 - LAW OFFICE PUBLICATION REVIEW COMPLETED Type: PREV
  • 4/12/2017 - 8 years ago
    20 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 4/12/2017 - 8 years ago
    21 - NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB Type: OP2R
  • 4/12/2017 - 8 years ago
    22 - NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB Type: OPNS
  • 4/29/2017 - 7 years ago
    23 - NOTIFICATION PROCESSED BY IB Type: GPNX
  • 5/2/2017 - 7 years ago
    24 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 5/2/2017 - 7 years ago
    25 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 7/18/2017 - 7 years ago
    26 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 10/18/2017 - 7 years ago
    27 - FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB Type: FICR
  • 10/23/2017 - 7 years ago
    28 - FINAL DISPOSITION PROCESSED Type: FIMP
  • 10/23/2017 - 7 years ago
    29 - FINAL DISPOSITION NOTICE SENT TO IB Type: FICS
  • 11/10/2017 - 7 years ago
    30 - FINAL DECISION TRANSACTION PROCESSED BY IB Type: FINO
  • 7/18/2022 - 2 years ago
    31 - COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED Type: REM3
  • 2/2/2024 - a year ago
    32 - CANCELLED SECTION 71 Type: C71T
  • 10/3/2024 - 6 months ago
    33 - TOTAL INVALIDATION OF REG EXT PROTECTION CREATED Type: INTR
  • 10/17/2024 - 5 months ago
    35 - TOTAL INVALIDATION OF REG EXT PROTECTION SENT TO IB Type: INTS
  • 10/17/2024 - 5 months ago
    34 - INVALIDATION PROCESSED Type: INPC
  • 11/9/2024 - 5 months ago
    36 - TOTAL INVALIDATION PROCESSED BY THE IB Type: INNT