TREA

79242926 - NICE INCONTACT CXONE

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Information

  • Trademark
  • 79242926
  • Serial Number
    79242926
  • Registration Number
    5929140
  • Filing Date
    May 01, 2018
    6 years ago
  • Registration Date
    December 10, 2019
    4 years ago
  • Transaction Date
    April 17, 2020
    4 years ago
  • Status Date
    December 10, 2019
    4 years ago
  • Published for Opposition Date
    September 24, 2019
    4 years ago
  • Location Date
    December 10, 2019
    4 years ago
  • Status Code
    700
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    SINGH, TEJBIR
  • Attorney Docket Number
    T574615INTUS
    Attorney Name
    Jacqueline Zion
    Law Office Assigned Location Code
    L60
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
NICE INCONTACT CXONE
Case File Statements
  • GS0091: Recorded computer software, downloadable computer software and computer applications for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications
  • GS0421: Providing temporary use of non-downloadable cloud-based software and providing temporary use of non-downloadable computer software for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; Application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, forecasting, recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development
Case File Event Statements
  • 4/17/2020 - 4 years ago
    39 - FINAL DECISION TRANSACTION PROCESSED BY IB Type: FINO
  • 3/27/2020 - 4 years ago
    38 - FINAL DISPOSITION NOTICE SENT TO IB Type: FICS
  • 3/26/2020 - 4 years ago
    37 - FINAL DISPOSITION PROCESSED Type: FIMP
  • 3/10/2020 - 4 years ago
    36 - FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB Type: FICR
  • 12/10/2019 - 4 years ago
    35 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 10/5/2019 - 4 years ago
    34 - NOTIFICATION PROCESSED BY IB Type: GPNX
  • 9/24/2019 - 4 years ago
    33 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 9/24/2019 - 4 years ago
    32 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 9/18/2019 - 4 years ago
    31 - NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB Type: OPNS
  • 9/18/2019 - 4 years ago
    30 - NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB Type: OP2R
  • 9/4/2019 - 4 years ago
    29 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 8/22/2019 - 4 years ago
    28 - LAW OFFICE PUBLICATION REVIEW COMPLETED Type: PREV
  • 8/22/2019 - 4 years ago
    27 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 8/21/2019 - 4 years ago
    26 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 8/20/2019 - 4 years ago
    25 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 8/20/2019 - 4 years ago
    24 - TEAS REQUEST FOR RECONSIDERATION RECEIVED Type: ERFR
  • 4/22/2019 - 5 years ago
    23 - LIMITATION FROM THE IB EXAMINED, NO ACTION IS NEEDED Type: LIMN
  • 4/10/2019 - 5 years ago
    22 - FINAL REFUSAL MAILED Type: CNFR
  • 4/9/2019 - 5 years ago
    21 - FINAL REFUSAL WRITTEN Type: CNFR
  • 3/15/2019 - 5 years ago
    20 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 3/15/2019 - 5 years ago
    19 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 3/15/2019 - 5 years ago
    18 - LIMITATION OF GOODS RECEIVED FROM IB Type: LIMG
  • 3/11/2019 - 5 years ago
    17 - ASSIGNED TO LIE Type: ALIE
  • 3/7/2019 - 5 years ago
    16 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 3/8/2019 - 5 years ago
    15 - NOTICE OF REINSTATEMENT MAILED Type: MREI
  • 3/6/2019 - 5 years ago
    14 - CORRECTION FROM IB ENTERED - NO REVIEW REQUIRED Type: CORR
  • 3/5/2019 - 5 years ago
    13 - REINSTATED Type: REIN
  • 2/22/2019 - 5 years ago
    12 - CORRECTION TRANSACTION RECEIVED FROM IB Type: CRCV
  • 2/16/2019 - 5 years ago
    11 - NOTIFICATION OF EFFECT OF CANCELLATION OF INTL REG MAILED Type: DENA
  • 2/15/2019 - 5 years ago
    10 - DEATH OF INTERNATIONAL REGISTRATION Type: DETH
  • 11/17/2018 - 5 years ago
    9 - REFUSAL PROCESSED BY IB Type: RFNT
  • 10/29/2018 - 5 years ago
    8 - NON-FINAL ACTION MAILED - REFUSAL SENT TO IB Type: RFCS
  • 10/29/2018 - 5 years ago
    7 - REFUSAL PROCESSED BY MPU Type: RFRR
  • 10/19/2018 - 5 years ago
    6 - APPLICATION FILING RECEIPT MAILED Type: MAFR
  • 10/16/2018 - 5 years ago
    5 - NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW Type: RFCR
  • 10/15/2018 - 5 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 10/15/2018 - 5 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 10/15/2018 - 5 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM Type: NWOS
  • 10/11/2018 - 5 years ago
    1 - SN ASSIGNED FOR SECT 66A APPL FROM IB Type: REPR