TREA

79243767 - CXONE

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Information

  • Trademark
  • 79243767
  • Serial Number
    79243767
  • Registration Number
    6207846
  • Filing Date
    May 01, 2018
    6 years ago
  • Registration Date
    December 01, 2020
    4 years ago
  • Transaction Date
    March 28, 2021
    3 years ago
  • Status Date
    December 01, 2020
    4 years ago
  • Published for Opposition Date
    September 15, 2020
    4 years ago
  • Location Date
    December 01, 2020
    4 years ago
  • Status Code
    700
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    LAVACHE, LINDA M
  • Attorney Docket Number
    T573291INTUS
    Attorney Name
    Jacqueline Zion
    Law Office Assigned Location Code
    L60
  • Owners
Information
Mark Drawing Code
3000
Mark Identification
CXONE
Case File Statements
  • CC0000: Color is not claimed as a feature of the mark.
  • DM0000: The mark consists of a single, horizontal word consisting of the letters "CXONE" where the letters "ONE" are enclosed by a cloud design.
  • GS0091: Computer software, downloadable computer software and computer applications for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for, workforce optimization, customer journey optimization, performance management; computer software, namely, application program interfaces for integrated voice infrastructure and turnkey telephony equipment; computer software for data gathering, processing and analyzing of employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule, policy, program adherence, schedule, project preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications
  • GS0421: Cloud-based computer software, namely, temporary use of online, non-downloadable computer software and non-downloadable computer applications for use in the fields of employee and customer computer software incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, customer journey optimization, performance management; providing temporary use of online, non-downloadable software in the nature of application program interfaces for integrated voice infrastructure and turnkey telephony equipment; application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, performance forecasting, call, video recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development; all included in this class
Case File Event Statements
  • 3/28/2021 - 3 years ago
    40 - FINAL DECISION TRANSACTION PROCESSED BY IB Type: FINO
  • 3/4/2021 - 3 years ago
    39 - FINAL DISPOSITION NOTICE SENT TO IB Type: FICS
  • 3/4/2021 - 3 years ago
    38 - FINAL DISPOSITION PROCESSED Type: FIMP
  • 3/1/2021 - 3 years ago
    37 - FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB Type: FICR
  • 12/1/2020 - 4 years ago
    36 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 10/3/2020 - 4 years ago
    35 - NOTIFICATION PROCESSED BY IB Type: GPNX
  • 9/15/2020 - 4 years ago
    34 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 9/15/2020 - 4 years ago
    33 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 9/5/2020 - 4 years ago
    32 - NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB Type: OPNS
  • 8/26/2020 - 4 years ago
    31 - NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB Type: OP2R
  • 8/26/2020 - 4 years ago
    30 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 8/7/2020 - 4 years ago
    29 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 8/7/2020 - 4 years ago
    28 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 8/7/2020 - 4 years ago
    27 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 8/7/2020 - 4 years ago
    26 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 8/7/2020 - 4 years ago
    25 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 7/23/2020 - 4 years ago
    24 - LIE CHECKED SUSP - TO ATTY FOR ACTION Type: RCCK
  • 6/30/2020 - 4 years ago
    23 - ASSIGNED TO LIE Type: ALIE
  • 6/16/2020 - 4 years ago
    22 - ASSIGNED TO EXAMINER Type: DOCK
  • 4/10/2020 - 4 years ago
    21 - NOTIFICATION OF POSSIBLE OPPOSITION - PROCESSED BY IB Type: OPNX
  • 3/25/2020 - 4 years ago
    20 - NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB Type: OPNS
  • 3/25/2020 - 4 years ago
    19 - NOTIFICATION OF POSSIBLE OPPOSITION CREATED, TO BE SENT TO IB Type: OPNR
  • 12/11/2019 - 5 years ago
    18 - REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED Type: RCSC
  • 6/5/2019 - 5 years ago
    17 - NOTIFICATION OF LETTER OF SUSPENSION E-MAILED Type: GNS3
  • 6/5/2019 - 5 years ago
    16 - LETTER OF SUSPENSION E-MAILED Type: GNSL
  • 6/5/2019 - 5 years ago
    15 - SUSPENSION LETTER WRITTEN Type: CNSL
  • 5/21/2019 - 5 years ago
    14 - LIMITATION FROM THE IB - REQUEST EXAM REVIEW Type: LIME
  • 4/11/2019 - 5 years ago
    13 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 4/10/2019 - 5 years ago
    12 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 4/10/2019 - 5 years ago
    11 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 3/8/2019 - 5 years ago
    10 - LIMITATION OF GOODS RECEIVED FROM IB Type: LIMG
  • 11/30/2018 - 6 years ago
    9 - REFUSAL PROCESSED BY IB Type: RFNT
  • 11/14/2018 - 6 years ago
    8 - NON-FINAL ACTION MAILED - REFUSAL SENT TO IB Type: RFCS
  • 11/14/2018 - 6 years ago
    7 - REFUSAL PROCESSED BY MPU Type: RFRR
  • 10/30/2018 - 6 years ago
    6 - NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW Type: RFCR
  • 10/30/2018 - 6 years ago
    5 - APPLICATION FILING RECEIPT MAILED Type: MAFR
  • 10/29/2018 - 6 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 10/26/2018 - 6 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 10/26/2018 - 6 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM Type: NWOS
  • 10/25/2018 - 6 years ago
    1 - SN ASSIGNED FOR SECT 66A APPL FROM IB Type: REPR