TREA

79347611 - NICE ELEVATEAI

Follow

Information

  • Trademark
  • 79347611
  • Serial Number
    79347611
  • Registration Number
    7028363
  • Filing Date
    May 16, 2022
    2 years ago
  • Registration Date
    April 18, 2023
    a year ago
  • Transaction Date
    August 21, 2023
    10 months ago
  • Status Date
    April 18, 2023
    a year ago
  • Published for Opposition Date
    January 31, 2023
    a year ago
  • Location Date
    April 18, 2023
    a year ago
  • Status Code
    700
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    SOLANO, CARLITA JAYE
  • Attorney Docket Number
    T616702INTUS
    Attorney Name
    Jacqueline Zion
    Law Office Assigned Location Code
    O10
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
NICE ELEVATEAI
Case File Statements
  • GS0091: recorded computer software, downloadable computer software and downloadable computer applications software for data management, analysis, interpretation, identification, and reporting for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, customer journey optimization, performance management; downloadable computer software, namely, application program interfaces for integrated voice infrastructure and turnkey telephony equipment; downloadable computer software for data gathering, processing and analyzing of employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule, policy, program adherence, schedule, project preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; downloadable computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact and engagement center operation; downloadable computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; downloadable computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications
  • PM0001: NICE ELEVATE AI; NICE ELEVATE ARTIFICIAL INTELLIGENCE
  • GS0421: Cloud-based data protection services, namely, enforcing, restricting and controlling access privileges of users of computing resources for cloud, mobile or network resources based on assigned credentials; providing temporary use of online non-downloadable computer software and non-downloadable computer applications for data management, analysis, interpretation, identification, and reporting for use in the fields of employee and customer computer software incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, customer journey optimization, performance management; providing temporary use of online, non-downloadable software in the nature of application program interfaces for integrated voice infrastructure and turnkey telephony equipment; application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, performance forecasting, call, video recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development
Case File Event Statements
  • 8/21/2023 - 10 months ago
    25 - FINAL DECISION TRANSACTION PROCESSED BY IB Type: FINO
  • 8/2/2023 - 11 months ago
    24 - FINAL DISPOSITION NOTICE SENT TO IB Type: FICS
  • 8/2/2023 - 11 months ago
    23 - FINAL DISPOSITION PROCESSED Type: FIMP
  • 7/18/2023 - 11 months ago
    22 - FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB Type: FICR
  • 4/18/2023 - a year ago
    21 - NOTICE OF REGISTRATION CONFIRMATION EMAILED Type: NRCC
  • 4/18/2023 - a year ago
    20 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 2/2/2023 - a year ago
    19 - NOTIFICATION PROCESSED BY IB Type: GPNX
  • 1/31/2023 - a year ago
    18 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 1/31/2023 - a year ago
    17 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 1/11/2023 - a year ago
    16 - NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB Type: OPNS
  • 1/11/2023 - a year ago
    15 - NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB Type: OP2R
  • 1/11/2023 - a year ago
    14 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 12/28/2022 - a year ago
    13 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 12/27/2022 - a year ago
    12 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 12/26/2022 - a year ago
    11 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 12/26/2022 - a year ago
    10 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 12/13/2022 - a year ago
    9 - REFUSAL PROCESSED BY IB Type: RFNT
  • 11/18/2022 - a year ago
    8 - NON-FINAL ACTION MAILED - REFUSAL SENT TO IB Type: RFCS
  • 11/18/2022 - a year ago
    7 - REFUSAL PROCESSED BY MPU Type: RFRR
  • 9/10/2022 - a year ago
    6 - NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW Type: RFCR
  • 9/9/2022 - a year ago
    5 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 9/5/2022 - a year ago
    4 - ASSIGNED TO EXAMINER Type: DOCK
  • 8/23/2022 - a year ago
    3 - APPLICATION FILING RECEIPT MAILED Type: MAFR
  • 8/19/2022 - a year ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 8/18/2022 - a year ago
    1 - SN ASSIGNED FOR SECT 66A APPL FROM IB Type: REPR