GS0091: computer software for monitoring, recording and analyzing customer interactions through various means and mechanisms of communication for the purpose of workforce optimization; computer software for scheduling, performance management, training and reporting on employees; computer software for recording, searching or analyzing structured or unstructured speech, text or data communications for the purpose of analysis of customer service, experiences, opinions, behavior or other business trends
Case File Event Statements
6/16/2014 - 11 years ago
22 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPONDType:MAB2
6/15/2014 - 11 years ago
21 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSEType:ABN2
11/16/2013 - 12 years ago
20 - NOTIFICATION FOR REQ FOR RECON DENIED NO APPEAL FILEDType:RDX3
11/16/2013 - 12 years ago
19 - ACTION FOR REQ FOR RECON DENIED NO APPEAL FILED E-MAILEDType:RDX1
11/16/2013 - 12 years ago
18 - ACTION REQ FOR RECON DENIED NO APPEAL FILED COUNTED NOT MAILEDType:RRDX
10/30/2013 - 12 years ago
17 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLYType:ASCK
10/15/2013 - 12 years ago
16 - TEAS/EMAIL CORRESPONDENCE ENTEREDType:TEME
10/15/2013 - 12 years ago
15 - CORRESPONDENCE RECEIVED IN LAW OFFICEType:CRFA
10/8/2013 - 12 years ago
14 - ASSIGNED TO LIEType:ALIE
10/7/2013 - 12 years ago
13 - TEAS REQUEST FOR RECONSIDERATION RECEIVEDType:ERFR
4/10/2013 - 12 years ago
12 - NOTIFICATION OF FINAL REFUSAL EMAILEDType:GNFN
4/10/2013 - 12 years ago
11 - FINAL REFUSAL E-MAILEDType:GNFR
4/10/2013 - 12 years ago
10 - FINAL REFUSAL WRITTENType:CNFR
3/13/2013 - 12 years ago
9 - TEAS/EMAIL CORRESPONDENCE ENTEREDType:TEME
3/13/2013 - 12 years ago
8 - CORRESPONDENCE RECEIVED IN LAW OFFICEType:CRFA
3/13/2013 - 12 years ago
7 - TEAS RESPONSE TO OFFICE ACTION RECEIVEDType:TROA
9/17/2012 - 13 years ago
6 - NOTIFICATION OF NON-FINAL ACTION E-MAILEDType:GNRN
9/17/2012 - 13 years ago
5 - NON-FINAL ACTION E-MAILEDType:GNRT
9/17/2012 - 13 years ago
4 - NON-FINAL ACTION WRITTENType:CNRT
9/5/2012 - 13 years ago
3 - ASSIGNED TO EXAMINERType:DOCK
5/18/2012 - 13 years ago
2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAMType:NWOS