TREA

85962076 - ASSIST

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Information

  • Trademark
  • 85962076
  • Serial Number
    85962076
  • Registration Number
    4540825
  • Filing Date
    June 17, 2013
    11 years ago
  • Registration Date
    May 27, 2014
    10 years ago
  • Transaction Date
    September 13, 2024
    5 months ago
  • Status Date
    August 08, 2024
    6 months ago
  • Renewal Date
    May 27, 2024
    9 months ago
  • Location Date
    August 08, 2024
    6 months ago
  • First Use Anywhere Date
    February 07, 2012
    13 years ago
  • First Use In Commerce Date
    February 07, 2012
    13 years ago
  • Status Code
    800
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    TENG, SIMON
  • Attorney Docket Number
    110524-4000
    Attorney Name
    Michael A. Glenn
  • Owners
Information
Mark Drawing Code
4
Mark Identification
ASSIST
Case File Statements
  • GS0091: Computer systems comprising computer hardware and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprising computer hardware and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablet computers, phones and kiosks; computer systems comprising computer hardware and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprising computer hardware and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprising computer hardware and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprising computer hardware and software used to create and administer software for automating customer service and sales tasks
  • GS0381: Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commands
  • GS0351: Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service
Case File Event Statements
  • 6/27/2013 - 11 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 9/25/2013 - 11 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 10/2/2013 - 11 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 10/2/2013 - 11 years ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 10/2/2013 - 11 years ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 10/3/2013 - 11 years ago
    7 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 10/3/2013 - 11 years ago
    8 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 3/19/2014 - 10 years ago
    12 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 3/20/2014 - 10 years ago
    10 - USE AMENDMENT FILED Type: IUAF
  • 6/20/2013 - 11 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 3/19/2014 - 10 years ago
    9 - TEAS AMENDMENT OF USE RECEIVED Type: EAAU
  • 3/20/2014 - 10 years ago
    11 - AMENDMENT TO USE PROCESSING COMPLETE Type: AUPC
  • 3/31/2014 - 10 years ago
    13 - ASSIGNED TO LIE Type: ALIE
  • 4/7/2014 - 10 years ago
    14 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 4/7/2014 - 10 years ago
    15 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 4/21/2014 - 10 years ago
    16 - USE AMENDMENT ACCEPTED Type: IUAA
  • 4/21/2014 - 10 years ago
    17 - APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER Type: CNTA
  • 4/22/2014 - 10 years ago
    18 - NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED Type: AAUA
  • 5/27/2014 - 10 years ago
    20 - REGISTERED-SUPPLEMENTAL REGISTER Type: R.SR
  • 6/20/2018 - 6 years ago
    21 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP Type: ASGN
  • 4/23/2014 - 10 years ago
    19 - LAW OFFICE PUBLICATION REVIEW COMPLETED Type: PREV
  • 5/27/2019 - 5 years ago
    22 - COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED Type: REM1
  • 11/25/2020 - 4 years ago
    23 - TEAS SECTION 8 RECEIVED Type: ES8R
  • 1/8/2021 - 4 years ago
    26 - NOTICE OF ACCEPTANCE OF SEC. 8 - E-MAILED Type: NAS8
  • 5/27/2023 - a year ago
    27 - COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED Type: REM2
  • 5/21/2024 - 9 months ago
    28 - TEAS SECTION 8 & 9 RECEIVED Type: E89R
  • 8/8/2024 - 6 months ago
    29 - CASE ASSIGNED TO POST REGISTRATION PARALEGAL Type: APRE
  • 1/8/2021 - 4 years ago
    24 - CASE ASSIGNED TO POST REGISTRATION PARALEGAL Type: APRE
  • 1/8/2021 - 4 years ago
    25 - REGISTERED - SEC. 8 (6-YR) ACCEPTED Type: 8.OK
  • 8/8/2024 - 6 months ago
    31 - REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS) Type: RNL1
  • 8/8/2024 - 6 months ago
    30 - REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED Type: 89AG
  • 8/8/2024 - 6 months ago
    32 - NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - E-MAILED Type: NA89