TREA

86074404 - CUSTOMER ENGAGEMENT ANALYTICS

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Information

  • Trademark
  • 86074404
  • Serial Number
    86074404
  • Filing Date
    September 25, 2013
    11 years ago
  • Transaction Date
    May 28, 2014
    10 years ago
  • Status Date
    May 28, 2014
    10 years ago
  • Location Date
    May 28, 2014
    10 years ago
  • Status Code
    602
  • Current Location
    TMO LAW OFFICE 113 - EXAMINING ATTORNEY ASSIGNED
    Employee Name
    KHAN, AHSEN M
  • Attorney Docket Number
    51648
    Attorney Name
    JENNIFER A. VAN KIRK
    Law Office Assigned Location Code
    M40
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
CUSTOMER ENGAGEMENT ANALYTICS
Case File Statements
  • GS0091: COMPUTER HARDWARE; COMPUTER HARDWARE AND SOFTWARE FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED HARDWARE AND SOFTWARE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND SOFTWARE FOR MONITORING AND STORING VOICE, VIDEO AND DATA
  • GS0421: COMPUTER SOFTWARE AS A SERVICE (SAAS) FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED SOFTWARE AS A SERVICE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; COMPUTER SERVICES, NAMELY, CUSTOMIZATION, CONSULTING AND INTEGRATION OF COMPUTER HARDWARE, TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND COMPUTER SOFTWARE AND COMPUTER SOFTWARE AS A SERVICE FOR MONITORING AND STORING VOICE, VIDEO AND DATA
Case File Event Statements
  • 5/28/2014 - 10 years ago
    11 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND Type: MAB2
  • 5/28/2014 - 10 years ago
    10 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2
  • 10/30/2013 - 11 years ago
    9 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 10/30/2013 - 11 years ago
    8 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 10/30/2013 - 11 years ago
    7 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 10/28/2013 - 11 years ago
    6 - ASSIGNED TO EXAMINER Type: DOCK
  • 10/11/2013 - 11 years ago
    5 - APPLICANT AMENDMENT PRIOR TO EXAMINATION - ENTERED Type: AMPX
  • 10/9/2013 - 11 years ago
    4 - ASSIGNED TO LIE Type: ALIE
  • 10/8/2013 - 11 years ago
    3 - TEAS VOLUNTARY AMENDMENT RECEIVED Type: PARI
  • 10/3/2013 - 11 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM Type: NWOS
  • 9/28/2013 - 11 years ago
    1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP