TREA

87501939 - MULTIMODAL

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Information

  • Trademark
  • 87501939
  • Serial Number
    87501939
  • Filing Date
    June 22, 2017
    7 years ago
  • Transaction Date
    May 03, 2018
    6 years ago
  • Status Date
    May 03, 2018
    6 years ago
  • Location Date
    May 03, 2018
    6 years ago
  • Status Code
    602
  • Current Location
    TMO LAW OFFICE 110 - EXAMINING ATTORNEY ASSIGNED
    Employee Name
    NADELMAN, ANDREA KOYNE
  • Attorney Docket Number
    8808.939
    Attorney Name
    Alan J. Haus
    Law Office Assigned Location Code
    M10
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
MULTIMODAL
Case File Statements
  • GS0091: Computer software for providing customer service and customer support; Computer software for managing call centers and contact centers; Computer software that provides a holistic computer software platform for customer interaction, including, without limitation, customer account verification, sharing of photos, videos or screenshots in real-time, and providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; Computer software for managing an omnichannel communications customer experience
  • GS0381: Communications services in the nature of providing users the ability to share videos or screenshots in real-time; providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers by utilizing a holistic customer interaction platform; Call recording services; call routing services, namely, queuing, routing, transferring, conferencing, recording, logging monitoring and supervising calls to and for customer service and customer support agents; providing voice chat services; call recording services; Unified communications as a service (UCaaS), namely, providing communications services in the nature of instant messaging, presence information, voice transmission, data transmission, audio and video calling, conferencing, and video chat; Wireless communications services, namely, wireless synchronization of e-mail, calendar and contact data to software applications on mobile platforms
  • GS0421: Software as a service (SaaS); Software as a service (SaaS) featuring software for contact center management; software as a service (SaaS) featuring software for call center management; customization and implementation of computer software for contact center management; Providing online non-downloadable cloud computing software for contact center management; Software as a service (SaaS) for contact center management; Providing online non-downloadable customer interaction software; Software as a service (SaaS) providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers by utilizing a holistic customer interaction platform; Software as a service (SaaS) featuring software for providing customer service and customer support; Software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; Software as a service (SaaS) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; Software as a service (SaaS) for managing an omnichannel communications customer experience; Platform as a service (PaaS) featuring computer software platforms for call center and contact center management
Case File Event Statements
  • 5/3/2018 - 6 years ago
    11 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND Type: MAB2
  • 5/3/2018 - 6 years ago
    10 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND Type: MAB2
  • 5/3/2018 - 6 years ago
    9 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2
  • 2/28/2018 - 6 years ago
    8 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 2/28/2018 - 6 years ago
    7 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 9/25/2017 - 7 years ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 9/25/2017 - 7 years ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 9/25/2017 - 7 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 9/20/2017 - 7 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 6/29/2017 - 7 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM Type: NWOS
  • 6/26/2017 - 7 years ago
    1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP