TREA

88490446 - ASPECT GOOD CALL.

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Information

  • Trademark
  • 88490446
  • Serial Number
    88490446
  • Filing Date
    June 26, 2019
    5 years ago
  • Transaction Date
    April 18, 2024
    6 months ago
  • Status Date
    January 31, 2022
    2 years ago
  • Published for Opposition Date
    May 04, 2021
    3 years ago
  • Location Date
    June 29, 2021
    3 years ago
  • Status Code
    606
  • Current Location
    INTENT TO USE SECTION
    Employee Name
    COHEN, ROBERT ANDREW
  • Attorney Docket Number
    ASPT-T432US
    Attorney Name
    Daniel J. Bourque
    Law Office Assigned Location Code
    L30
  • Owners
Information
Mark Drawing Code
3000
Mark Identification
ASPECT GOOD CALL.
Case File Statements
  • DM0000: The mark consists of the word "ASPECT" wherein the horizontal bar in the letter "A" is in orange and the remainder of the word is in black and the words "Good Call" are in blue.
  • GS0091: Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
  • CC0000: The color(s) black, blue and orange is/are claimed as a feature of the mark.
  • GS0421: Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and workforce optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Case File Event Statements
  • 4/17/2024 - 6 months ago
    43 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 1/31/2022 - 2 years ago
    42 - ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED Type: MAB6
  • 1/31/2022 - 2 years ago
    41 - ABANDONMENT - NO USE STATEMENT FILED Type: ABN6
  • 9/22/2021 - 3 years ago
    40 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 6/29/2021 - 3 years ago
    39 - NOA E-MAILED - SOU REQUIRED FROM APPLICANT Type: NOAM
  • 6/16/2021 - 3 years ago
    38 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP Type: ASGN
  • 5/19/2021 - 3 years ago
    37 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 5/4/2021 - 3 years ago
    36 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 5/4/2021 - 3 years ago
    35 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 4/14/2021 - 3 years ago
    34 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 3/31/2021 - 3 years ago
    33 - LAW OFFICE PUBLICATION REVIEW COMPLETED Type: PREV
  • 3/24/2021 - 3 years ago
    32 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 3/24/2021 - 3 years ago
    31 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 3/24/2021 - 3 years ago
    30 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 3/24/2021 - 3 years ago
    29 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 3/24/2021 - 3 years ago
    28 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 3/24/2021 - 3 years ago
    27 - PREVIOUS ALLOWANCE COUNT WITHDRAWN Type: ZZZX
  • 3/9/2021 - 3 years ago
    26 - WITHDRAWN FROM PUB - OG REVIEW QUERY Type: PBCR
  • 2/23/2021 - 3 years ago
    25 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 2/23/2021 - 3 years ago
    24 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 2/23/2021 - 3 years ago
    23 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 2/23/2021 - 3 years ago
    22 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 2/23/2021 - 3 years ago
    21 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 2/22/2021 - 3 years ago
    20 - NOTIFICATION OF FINAL REFUSAL EMAILED Type: GNFN
  • 2/22/2021 - 3 years ago
    19 - FINAL REFUSAL E-MAILED Type: GNFR
  • 2/22/2021 - 3 years ago
    18 - FINAL REFUSAL WRITTEN Type: CNFR
  • 2/2/2021 - 3 years ago
    17 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 2/2/2021 - 3 years ago
    16 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 2/2/2021 - 3 years ago
    15 - ASSIGNED TO LIE Type: ALIE
  • 10/26/2020 - 4 years ago
    14 - TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED Type: ERSI
  • 3/29/2020 - 4 years ago
    13 - NOTIFICATION OF LETTER OF SUSPENSION E-MAILED Type: GNS3
  • 3/29/2020 - 4 years ago
    12 - LETTER OF SUSPENSION E-MAILED Type: GNSL
  • 3/29/2020 - 4 years ago
    11 - SUSPENSION LETTER WRITTEN Type: CNSL
  • 2/28/2020 - 4 years ago
    10 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 2/28/2020 - 4 years ago
    9 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 2/28/2020 - 4 years ago
    8 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 9/21/2019 - 5 years ago
    7 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 9/21/2019 - 5 years ago
    6 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 9/21/2019 - 5 years ago
    5 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 9/16/2019 - 5 years ago
    4 - ASSIGNED TO EXAMINER Type: DOCK
  • 7/9/2019 - 5 years ago
    3 - NOTICE OF DESIGN SEARCH CODE E-MAILED Type: MDSC
  • 7/6/2019 - 5 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 6/29/2019 - 5 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP