TREA

88490453 - GOOD CALL.

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Information

  • Trademark
  • 88490453
  • Serial Number
    88490453
  • Registration Number
    6212114
  • Filing Date
    June 26, 2019
    5 years ago
  • Registration Date
    December 01, 2020
    4 years ago
  • Transaction Date
    July 03, 2024
    11 months ago
  • Status Date
    December 01, 2020
    4 years ago
  • Published for Opposition Date
    April 07, 2020
    5 years ago
  • Location Date
    October 26, 2020
    4 years ago
  • First Use Anywhere Date
    June 01, 2019
    6 years ago
  • First Use In Commerce Date
    August 01, 2020
    4 years ago
  • Status Code
    700
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    COHEN, ROBERT ANDREW
  • Attorney Docket Number
    ASPT-T433US
    Attorney Name
    Daniel J. Bourque
    Law Office Assigned Location Code
    L30
  • Owners
Information
Mark Drawing Code
4
Mark Identification
GOOD CALL.
Case File Statements
  • GS0091: Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
  • GS0421: Consulting services in the field of designing, improving, integrating, implementing, optimizing, controlling, training and monitoring of customer contact center, customer relationship management, workforce optimization, and customer contact center reporting hardware and software; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Case File Event Statements
  • 9/21/2019 - 5 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 6/29/2019 - 5 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 7/8/2019 - 5 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 9/16/2019 - 5 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 9/21/2019 - 5 years ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 9/21/2019 - 5 years ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 2/28/2020 - 5 years ago
    7 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 2/28/2020 - 5 years ago
    8 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 2/28/2020 - 5 years ago
    9 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 3/4/2020 - 5 years ago
    10 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 3/4/2020 - 5 years ago
    11 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 3/4/2020 - 5 years ago
    12 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 3/4/2020 - 5 years ago
    13 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 3/4/2020 - 5 years ago
    14 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 3/18/2020 - 5 years ago
    15 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 4/7/2020 - 5 years ago
    16 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 4/7/2020 - 5 years ago
    17 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 6/2/2020 - 5 years ago
    18 - NOA E-MAILED - SOU REQUIRED FROM APPLICANT Type: NOAM
  • 9/17/2020 - 4 years ago
    19 - TEAS STATEMENT OF USE RECEIVED Type: EISU
  • 9/17/2020 - 4 years ago
    21 - USE AMENDMENT FILED Type: IUAF
  • 10/2/2020 - 4 years ago
    20 - CASE ASSIGNED TO INTENT TO USE PARALEGAL Type: AITU
  • 10/2/2020 - 4 years ago
    22 - STATEMENT OF USE PROCESSING COMPLETE Type: SUPC
  • 10/26/2020 - 4 years ago
    23 - ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED Type: CNPR
  • 10/27/2020 - 4 years ago
    24 - NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED Type: SUNA
  • 12/1/2020 - 4 years ago
    25 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 9/22/2021 - 3 years ago
    28 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 5/19/2021 - 4 years ago
    26 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 6/16/2021 - 3 years ago
    27 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP Type: ASGN
  • 6/15/2022 - 2 years ago
    30 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 6/15/2022 - 2 years ago
    29 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 6/15/2022 - 2 years ago
    31 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 4/17/2024 - a year ago
    33 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 7/2/2024 - 11 months ago
    34 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 7/2/2024 - 11 months ago
    35 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 7/2/2024 - 11 months ago
    36 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 3/27/2024 - a year ago
    32 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK