Information
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Trademark
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88490462
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Serial Number
88490462
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Registration Number
6170556
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International Classifications
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
- 42 - Scientific and technological services and research and design relating thereto
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Filing Date
June 26, 2019
5 years ago
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Registration Date
October 06, 2020
3 years ago
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Transaction Date
July 03, 2024
2 months ago
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Status Date
October 06, 2020
3 years ago
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Published for Opposition Date
April 07, 2020
4 years ago
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Location Date
September 03, 2020
4 years ago
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First Use Anywhere Date
June 01, 2019
5 years ago
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First Use In Commerce Date
July 20, 2020
4 years ago
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Status Code
700
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Current Location
PUBLICATION AND ISSUE SECTION
Employee Name
COHEN, ROBERT ANDREW
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Attorney Docket Number
ASPT-T434US
Attorney Name
Daniel J. Bourque
Law Office Assigned Location Code
L30
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Owners
Mark Drawing Code
3
Mark Identification
A
Case File Statements
- DM0000: The mark consists of the letter "A" wherein the horizontal bar in the letter "A" is in orange and the remainder of the letter is in black.
- GS0091: Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
- PM0001: ASPECT
- CC0000: The color(s) black and orange is/are claimed as a feature of the mark.
- GS0421: Consulting services in the field of designing, improving, integrating, implementing, optimizing, controlling, training and monitoring of customer contact center, customer relationship management, workforce optimization, and customer contact center reporting hardware and software; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Case File Event Statements
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9/16/2019 - 5 years ago
4 - ASSIGNED TO EXAMINER
Type: DOCK
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6/29/2019 - 5 years ago
1 - NEW APPLICATION ENTERED
Type: NWAP
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7/8/2019 - 5 years ago
2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
Type: NWOS
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7/9/2019 - 5 years ago
3 - NOTICE OF DESIGN SEARCH CODE E-MAILED
Type: MDSM
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9/21/2019 - 5 years ago
5 - NON-FINAL ACTION WRITTEN
Type: CNRT
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9/21/2019 - 5 years ago
6 - NON-FINAL ACTION E-MAILED
Type: GNRT
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9/21/2019 - 5 years ago
7 - NOTIFICATION OF NON-FINAL ACTION E-MAILED
Type: GNRN
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2/28/2020 - 4 years ago
8 - TEAS RESPONSE TO OFFICE ACTION RECEIVED
Type: TROA
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2/28/2020 - 4 years ago
9 - CORRESPONDENCE RECEIVED IN LAW OFFICE
Type: CRFA
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2/28/2020 - 4 years ago
10 - TEAS/EMAIL CORRESPONDENCE ENTERED
Type: TEME
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3/4/2020 - 4 years ago
11 - EXAMINERS AMENDMENT -WRITTEN
Type: CNEA
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3/4/2020 - 4 years ago
14 - EXAMINER'S AMENDMENT ENTERED
Type: XAEC
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3/4/2020 - 4 years ago
12 - EXAMINERS AMENDMENT E-MAILED
Type: GNEA
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3/4/2020 - 4 years ago
13 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
Type: GNEN
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3/18/2020 - 4 years ago
16 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
Type: NONP
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3/4/2020 - 4 years ago
15 - APPROVED FOR PUB - PRINCIPAL REGISTER
Type: CNSA
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4/7/2020 - 4 years ago
17 - PUBLISHED FOR OPPOSITION
Type: PUBO
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4/7/2020 - 4 years ago
18 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
Type: NPUB
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6/2/2020 - 4 years ago
19 - NOA E-MAILED - SOU REQUIRED FROM APPLICANT
Type: NOAM
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7/30/2020 - 4 years ago
20 - TEAS STATEMENT OF USE RECEIVED
Type: EISU
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7/30/2020 - 4 years ago
22 - USE AMENDMENT FILED
Type: IUAF
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8/12/2020 - 4 years ago
21 - CASE ASSIGNED TO INTENT TO USE PARALEGAL
Type: AITU
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8/12/2020 - 4 years ago
23 - STATEMENT OF USE PROCESSING COMPLETE
Type: SUPC
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9/3/2020 - 4 years ago
24 - ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
Type: CNPR
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9/4/2020 - 4 years ago
25 - NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
Type: SUNA
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5/19/2021 - 3 years ago
27 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
Type: ASCK
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6/16/2021 - 3 years ago
28 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP
Type: ASGN
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10/6/2020 - 3 years ago
26 - REGISTERED-PRINCIPAL REGISTER
Type: R.PR
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9/22/2021 - 2 years ago
29 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
Type: ASCK
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6/15/2022 - 2 years ago
30 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
Type: REAP
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6/15/2022 - 2 years ago
31 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
Type: ARAA
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6/15/2022 - 2 years ago
32 - TEAS CHANGE OF CORRESPONDENCE RECEIVED
Type: TCCA
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3/27/2024 - 5 months ago
33 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
Type: ASCK
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4/17/2024 - 5 months ago
34 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
Type: ASCK
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7/2/2024 - 2 months ago
35 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
Type: REAP
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7/2/2024 - 2 months ago
36 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
Type: ARAA
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7/2/2024 - 2 months ago
37 - TEAS CHANGE OF CORRESPONDENCE RECEIVED
Type: TCCA