90319984 - THE SCIENCE OF CUSTOMER ENGAGEMENT

Information

• Trademark
• 90319984

• Source

• Serial Number

  90319984

• International Classifications

  • 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
  • 42 - Scientific and technological services and research and design relating thereto

• Filing Date

  November 15, 2020
  4 years ago

• Transaction Date

  March 07, 2022
  2 years ago

• Status Date

  March 07, 2022
  2 years ago

• Published for Opposition Date

  June 08, 2021
  3 years ago

• Location Date

  August 03, 2021
  3 years ago

• Status Code

  606

• Current Location

  INTENT TO USE SECTION

  Employee Name

  ANDERSON, DANIELLE LYN

• Attorney Docket Number

  53488-007TM1

  Attorney Name

  Anthony Jason Mirabito

  Law Office Assigned Location Code

  M40

• Owners

  • VERINT SYSTEMS LTD

Case File Statements

• GS0091: Computer hardware and recorded software sold as a unit for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; Downloadable computer software for self-service and automated customer engagement, namely, intelligent virtual assistants, web and mobile self-service, and social communities; Downloadable computer software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; Downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud
• GS0421: Consulting services in the fields of business technology software, design and development of computer hardware, and computer software and cloud deployment, namely, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia; Online non-downloadable computer software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; Online non-downloadable computer software for self-service and automated customer engagement, namely, intelligent virtual assistants, web and mobile self-service, and social communities; Online non-downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud

Case File Event Statements

• 3/7/2022 - 2 years ago

  14 - ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED Type: MAB6

• 3/7/2022 - 2 years ago

  13 - ABANDONMENT - NO USE STATEMENT FILED Type: ABN6

• 8/3/2021 - 3 years ago

  12 - NOA E-MAILED - SOU REQUIRED FROM APPLICANT Type: NOAM

• 6/8/2021 - 3 years ago

  11 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB

• 6/8/2021 - 3 years ago

  10 - PUBLISHED FOR OPPOSITION Type: PUBO

• 5/19/2021 - 3 years ago

  9 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP

• 5/5/2021 - 3 years ago

  8 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA

• 5/5/2021 - 3 years ago

  7 - EXAMINER'S AMENDMENT ENTERED Type: XAEC

• 5/5/2021 - 3 years ago

  6 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN

• 5/5/2021 - 3 years ago

  5 - EXAMINERS AMENDMENT E-MAILED Type: GNEA

• 5/5/2021 - 3 years ago

  4 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA

• 4/26/2021 - 3 years ago

  3 - ASSIGNED TO EXAMINER Type: DOCK

• 1/14/2021 - 4 years ago

  2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM Type: NWOS

• 11/18/2020 - 4 years ago

  1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP