TREA

90657054 - ALVARIA

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Information

  • Trademark
  • 90657054
  • Serial Number
    90657054
  • Filing Date
    April 20, 2021
    3 years ago
  • Transaction Date
    September 17, 2024
    a month ago
  • Status Date
    October 03, 2023
    a year ago
  • Published for Opposition Date
    January 04, 2022
    2 years ago
  • Location Date
    October 03, 2023
    a year ago
  • Status Code
    604
  • Current Location
    TTAB
    Employee Name
    BERLIN, JUSTIN
  • Attorney Docket Number
    ASPT-T453US2
    Attorney Name
    DANIEL J. BOURQUE
    Law Office Assigned Location Code
    N70
  • Owners
Information
Mark Drawing Code
3
Mark Identification
ALVARIA
Case File Statements
  • DM0000: The mark consists of a stylized orange hexagon shape formed by four orange overlapping ribbons, positioned to the left of the wording "ALVARIA" in black stylized font. The color white represents background, outlining, shading, and/or transparent area and is not part of the mark.
  • GS0091: Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
  • CC0000: The colors orange and black are claimed as a feature of the mark.
  • TR0010: The English translation of ALVARIA in the mark is beehive.
  • GS0421: Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and workforce optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Case File Event Statements
  • 4/23/2021 - 3 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 5/19/2021 - 3 years ago
    2 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 6/16/2021 - 3 years ago
    3 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP Type: ASGN
  • 7/27/2021 - 3 years ago
    4 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 7/28/2021 - 3 years ago
    5 - NOTICE OF DESIGN SEARCH CODE E-MAILED Type: MDSC
  • 9/22/2021 - 3 years ago
    6 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 12/1/2021 - 2 years ago
    7 - ASSIGNED TO EXAMINER Type: DOCK
  • 12/2/2021 - 2 years ago
    8 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 12/2/2021 - 2 years ago
    9 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 12/2/2021 - 2 years ago
    10 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 12/2/2021 - 2 years ago
    11 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 12/2/2021 - 2 years ago
    12 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 12/2/2021 - 2 years ago
    13 - ASSIGNED TO LIE Type: ALIE
  • 12/15/2021 - 2 years ago
    14 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 1/4/2022 - 2 years ago
    15 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 1/4/2022 - 2 years ago
    16 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 2/1/2022 - 2 years ago
    17 - EXTENSION OF TIME TO OPPOSE RECEIVED Type: ETOF
  • 2/28/2022 - 2 years ago
    18 - OPPOSITION INSTITUTED NO. 999999 Type: OP.I
  • 6/15/2022 - 2 years ago
    19 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 6/15/2022 - 2 years ago
    20 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 6/15/2022 - 2 years ago
    21 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 10/3/2023 - a year ago
    23 - OPPOSITION TERMINATED NO. 999999 Type: OP.T
  • 10/3/2023 - a year ago
    22 - OPPOSITION DISMISSED NO. 999999 Type: OP.D
  • 10/3/2023 - a year ago
    24 - ABANDONMENT - AFTER INTER PARTES DECISION Type: ABN4
  • 10/3/2023 - a year ago
    25 - ABANDONMENT NOTICE E-MAILED - INTER PARTES DECISION Type: MAB4
  • 4/17/2024 - 6 months ago
    26 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK