90864972 - AGENT JOURNEYS

Information

• Trademark
• 90864972

• Source

• Serial Number

  90864972

• International Classifications

  • 35 - Advertising
  • 38 - Telecommunications
  • 42 - Scientific and technological services and research and design relating thereto

• Filing Date

  August 04, 2021
  3 years ago

• Transaction Date

  November 21, 2022
  2 years ago

• Status Date

  November 21, 2022
  2 years ago

• Location Date

  November 21, 2022
  2 years ago

• Status Code

  602

• Current Location

  TMO LAW OFFICE 112 - EXAMINING ATTORNEY ASSIGNED

  Employee Name

  MARTIN, LIEF ANDREW

• Attorney Docket Number

  ASA-949

  Attorney Name

  Cynthia R. Adwere

  Law Office Assigned Location Code

  M30

• Owners

  • ASAPP COMPANY INC

Case File Statements

• GS0381: broadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers
• GS0351: business information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response
• GS0421: Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service (SaaS) services, namely, hosting software for use by others for general business process automation; software as a Service (SaaS) services featuring artificial intelligence software for general business process automation for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; machine learning and artificial intelligence to gain insight into call center agent activity; artificial intelligence driven automation for call center tasks; artificial intelligence driven automation to facilitate asynchronous communications with customers; software as a Service (SaaS) services featuring machine learning and artificial intelligence software to assist call center agents to respond to sales related inquiries from customers

Case File Event Statements

• 11/21/2022 - 2 years ago

  8 - ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND Type: MAB2

• 11/21/2022 - 2 years ago

  7 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2

• 5/9/2022 - 2 years ago

  6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN

• 5/9/2022 - 2 years ago

  5 - NON-FINAL ACTION E-MAILED Type: GNRT

• 5/9/2022 - 2 years ago

  4 - NON-FINAL ACTION WRITTEN Type: CNRT

• 4/28/2022 - 2 years ago

  3 - ASSIGNED TO EXAMINER Type: DOCK

• 9/29/2021 - 3 years ago

  2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM Type: NWOS

• 8/7/2021 - 3 years ago

  1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP