TREA

97174382 - ZENDESK

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Information

  • Trademark
  • 97174382
  • Serial Number
    97174382
  • Registration Number
    7184063
  • Filing Date
    December 15, 2021
    3 years ago
  • Registration Date
    October 03, 2023
    a year ago
  • Transaction Date
    October 03, 2023
    a year ago
  • Status Date
    October 03, 2023
    a year ago
  • Published for Opposition Date
    December 20, 2022
    2 years ago
  • Location Date
    August 30, 2023
    a year ago
  • First Use Anywhere Date
    April 27, 2010
    14 years ago
  • First Use In Commerce Date
    April 27, 2010
    14 years ago
  • Status Code
    700
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    PERKINS, ELLEN J
  • Attorney Docket Number
    T31228US01
    Attorney Name
    Katherine M. Basile
    Law Office Assigned Location Code
    M10
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
ZENDESK
Case File Statements
  • GS0091: Recorded and downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; recorded and downloadable computer software for collecting, reviewing, and analyzing business information for customer support; recorded and downloadable computer software for customer relationship management (CRM); recorded and downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; recorded and downloadable computer software for data analysis; recorded and downloadable computer software for data analysis in the field of customer service and customer support; recorded and downloadable computer software for collecting, reviewing, and analyzing business information for customer billing and invoice inquiries; recorded and downloadable computer software for creating charts, reports, and graphs; recorded and downloadable computer software for displaying graphical representation of data; recorded and downloadable computer software for hosting online messaging forums; recorded and downloadable computer software for instant messaging; recorded and downloadable computer software for collecting, reviewing, and analyzing business information for an online help desk; recorded and downloadable computer software for business management and sales management; recorded and downloadable computer software for business database management; recorded and downloadable computer software for database management; recorded and downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); recorded and downloadable computer software for management of inquiries from internal teams and departments; recorded and downloadable computer software for management of communications with potential sales leads; recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; recorded and downloadable computer software for creating and displaying knowledge bases; recorded and downloadable computer software for tracking user behavior; recorded and downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; recorded and downloadable computer software for data aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for analysis and reporting of survey data; recorded and downloadable computer software for conducting surveys and collecting survey data
  • GS0381: Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel electronic messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks
  • GS0351: Business management; business management analysis; business information management; assistance with business management and planning; business knowledge management services; business organization and management consultancy including personnel management; outsource service provider in the field of customer relationship management; customer service management for others; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities; human resources (HR) management, analysis, and consulting services; human resource (HR) services, namely, providing online searchable databases of business information for employees; compiling and analyzing statistics, data and other sources of information for business purposes; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data; marketing services, namely, promoting or advertising the goods and services of others; development of marketing strategies, concepts and tactics, namely, audience development, brand awareness, customer relations, online community building and digital word of mouth communications; consumer survey services; conducting market surveys in the field of customer satisfaction and customer support; conducting business surveys
  • GS0421: Computer technology support services, namely, help desk services; data mining; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SaaS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SaaS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); software as a service (SaaS) services featuring software for customer relationship management (CRM); providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for data analysis; providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs; providing temporary use of online, non-downloadable computer software for hosting online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online, non-downloadable computer software for creating and displaying online knowledge bases; platform-as-a-service (PaaS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform-as-a-service (PaaS) featuring computer software platforms for customer relationship management; communications-platform-as-a-service (CPaaS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; platform as a service (PaaS) featuring computer software platforms for planning, personalization, and analysis of customer data across social media, customer relationship management (CRM) systems, point-of-sale systems, web analytics, email and mobile devices; providing temporary use of non-downloadable computer software for workflow and process automation; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; software as a service (SaaS) services featuring software for analysis and reporting of survey data; software as a service (SaaS) services featuring software for conducting surveys and collecting survey data
Case File Event Statements
  • 10/3/2023 - a year ago
    28 - NOTICE OF REGISTRATION CONFIRMATION EMAILED Type: NRCC
  • 10/3/2023 - a year ago
    27 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 8/31/2023 - a year ago
    26 - NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED Type: SUNA
  • 8/30/2023 - a year ago
    25 - ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED Type: CNPR
  • 8/17/2023 - a year ago
    24 - STATEMENT OF USE PROCESSING COMPLETE Type: SUPC
  • 8/4/2023 - a year ago
    23 - USE AMENDMENT FILED Type: IUAF
  • 8/16/2023 - a year ago
    22 - CASE ASSIGNED TO INTENT TO USE PARALEGAL Type: AITU
  • 8/4/2023 - a year ago
    21 - TEAS STATEMENT OF USE RECEIVED Type: EISU
  • 2/14/2023 - a year ago
    20 - NOA E-MAILED - SOU REQUIRED FROM APPLICANT Type: NOAM
  • 12/20/2022 - 2 years ago
    19 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 12/20/2022 - 2 years ago
    18 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 11/30/2022 - 2 years ago
    17 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 11/14/2022 - 2 years ago
    16 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 11/10/2022 - 2 years ago
    15 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 11/10/2022 - 2 years ago
    14 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 11/10/2022 - 2 years ago
    13 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 11/7/2022 - 2 years ago
    12 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 11/7/2022 - 2 years ago
    11 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 11/7/2022 - 2 years ago
    10 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 10/7/2022 - 2 years ago
    9 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 10/6/2022 - 2 years ago
    8 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 10/6/2022 - 2 years ago
    7 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 9/29/2022 - 2 years ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 9/29/2022 - 2 years ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 9/29/2022 - 2 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 9/21/2022 - 2 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 12/20/2021 - 3 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 12/18/2021 - 3 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP