98137938 - LIVEPERSON CONVERSATION COPILOT

Information

• Trademark
• 98137938

• Source

• Serial Number

  98137938

• International Classifications

  • 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
  • 38 - Telecommunications
  • 42 - Scientific and technological services and research and design relating thereto

• Filing Date

  August 17, 2023
  a year ago

• Transaction Date

  December 03, 2024
  20 days ago

• Status Date

  September 03, 2024
  3 months ago

• Location Date

  September 03, 2024
  3 months ago

• Status Code

  645

• Current Location

  TMEG LAW OFFICE 105

  Employee Name

  VALLILLO, MELISSA

• Attorney Name

  Kimberly S. Grimsley

  Law Office Assigned Location Code

  L50

• Owners

  • LIVEPERSON, INC

Case File Statements

• GS0091: Downloadable computer software for use in facilitating interactions in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Downloadable computer software for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable computer software for building bots for interaction and conversations with customers; Downloadable computer software that uses artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable computer software that uses artificial intelligence for enabling businesses to obtain customer support and to assist in providing customer engagement tools and messaging to their customers; Downloadable computer software that uses artificial intelligence for providing automated questions and answer tool within bots to help agents communicate and interact with consumers; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for use in facilitating interactions in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Downloadable software in the nature of a mobile application for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable software in the nature of a mobile application for building bots for interaction and conversations with customers; Downloadable software in the nature of a mobile application that uses artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable software in the nature of a mobile application that uses artificial intelligence for enabling businesses to obtain customer support and to assist in providing customer engagement tools and messaging to their customers; Downloadable software in the nature of a mobile application that uses artificial intelligence for providing automated questions and answer tool within bots to help agents communicate and interact with consumers; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields
• GS0381: Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support
• PM0001: LIVE PERSON CONVERSATION COPILOT
• DS0000: CONVERSATION
• GS0421: Software as a service (SAAS) services featuring software for use in facilitating interactions in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Software as a service (SAAS) services featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Software as a service (SAAS) services featuring software to build bots for interaction and conversations with customers; Software as a Service (SaaS) services featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Software as a service (SAAS) services featuring software using artificial intelligence for enabling businesses to obtain customer support and to assist in providing customer engagement tools and messaging to their customers; Software as a service (SAAS) services featuring software using artificial intelligence for providing automated questions and answer tool within bots to help agents communicate and interact with consumers; Software as a service (SAAS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields

Case File Event Statements

• 8/21/2023 - a year ago

  1 - NEW APPLICATION ENTERED Type: NWAP

• 9/16/2023 - a year ago

  2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS

• 12/22/2023 - a year ago

  3 - LETTER OF PROTEST EVIDENCE FORWARDED Type: LOPT

• 1/24/2024 - 11 months ago

  4 - ASSIGNED TO EXAMINER Type: DOCK

• 1/29/2024 - 10 months ago

  5 - LETTER OF PROTEST EVIDENCE REVIEWED - ACTION TAKEN Type: LOPE

• 4/22/2024 - 8 months ago

  9 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR

• 4/22/2024 - 8 months ago

  10 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG

• 7/29/2024 - 4 months ago

  12 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA

• 7/29/2024 - 4 months ago

  13 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME

• 7/29/2024 - 4 months ago

  11 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA

• 9/3/2024 - 3 months ago

  14 - FINAL REFUSAL WRITTEN Type: CNFR

• 9/3/2024 - 3 months ago

  16 - NOTIFICATION OF FINAL REFUSAL EMAILED Type: GNFN

• 9/3/2024 - 3 months ago

  15 - FINAL REFUSAL E-MAILED Type: GNFR

• 12/3/2024 - 20 days ago

  18 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG

• 12/3/2024 - 20 days ago

  17 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR

• 1/29/2024 - 10 months ago

  8 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN

• 1/29/2024 - 10 months ago

  6 - NON-FINAL ACTION WRITTEN Type: CNRT

• 1/29/2024 - 10 months ago

  7 - NON-FINAL ACTION E-MAILED Type: GNRT