TREA

98158010 - CONVERSATIONAL CRM

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Information

  • Trademark
  • 98158010
  • Serial Number
    98158010
  • Registration Number
    7476837
  • Filing Date
    August 30, 2023
    a year ago
  • Registration Date
    August 13, 2024
    4 months ago
  • Transaction Date
    August 13, 2024
    4 months ago
  • Status Date
    August 13, 2024
    4 months ago
  • Location Date
    August 12, 2024
    4 months ago
  • First Use Anywhere Date
    May 06, 2022
    2 years ago
  • First Use In Commerce Date
    May 06, 2022
    2 years ago
  • Status Code
    700
  • Current Location
    FILE REPOSITORY (FRANCONIA)
    Employee Name
    ALBANO, ASHLEY C
  • Attorney Name
    Katherine M. Basile
  • Owners
Information
Mark Drawing Code
4
Mark Identification
CONVERSATIONAL CRM
Case File Statements
  • GS0381: Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel electronic communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks.
  • GS0351: Business management; business information management; assistance with business management and planning; customer service management for others; Business management services, namely, sales support management services; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities; human resources (HR) management, analysis, and consulting services; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data.
  • DS0000: "CRM"
  • GS0421: Computer technology support services, namely, help desk services; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for accessing online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using proprietary software to evaluation, analyze and collect service data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions.
Case File Event Statements
  • 9/2/2023 - a year ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 4/24/2024 - 8 months ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 5/21/2024 - 7 months ago
    7 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 5/22/2024 - 7 months ago
    9 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 9/27/2023 - a year ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 4/17/2024 - 8 months ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 4/24/2024 - 8 months ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 4/24/2024 - 8 months ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 5/21/2024 - 7 months ago
    8 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 7/3/2024 - 6 months ago
    10 - APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER Type: CNTA
  • 8/13/2024 - 4 months ago
    11 - REGISTERED-SUPPLEMENTAL REGISTER Type: R.SR
  • 8/13/2024 - 4 months ago
    12 - NOTICE OF REGISTRATION CONFIRMATION EMAILED Type: NRCS