98210581 - LIVEPERSON GENERATIVE INSIGHTS

Information

  • Trademark
  • 98210581
  • Serial Number
    98210581
  • Filing Date
    October 05, 2023
    2 years ago
  • Transaction Date
    July 01, 2025
    3 months ago
  • Status Date
    July 01, 2025
    3 months ago
  • Published for Opposition Date
    July 01, 2025
    3 months ago
  • Location Date
    June 11, 2025
    4 months ago
  • Status Code
    686
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    CROWDER-SCHAEFER, ANDREW
  • Attorney Name
    Kimberly S. Grimsley
    Law Office Assigned Location Code
    L40
  • Owners
Mark Drawing Code
4
Mark Identification
LIVEPERSON GENERATIVE INSIGHTS
Case File Statements
  • GS0091: Downloadable computer software for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable software in the nature of a mobile application for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable computer software using artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable software in the nature of a mobile application using artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable computer software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Downloadable software in the nature of a mobile application using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer software using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software in the nature of a mobile application using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets
  • GS0381: Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support
  • PM0001: LIVE PERSON GENERATIVE INSIGHTS
  • DS0000: "GENERATIVE INSIGHTS"
  • GS0421: Software as a Service (SaaS) services featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Platform as a Service (PaaS) services featuring computer software platforms to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Providing online, non- downloadable software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Application Service Provider (ASP) featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Software as a Service (SaaS) services featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Platform as a Service (PaaS) services featuring computer software platforms using artificial intelligence for natural language processing, generation, understanding and analysis; Providing online, non-downloadable software using artificial intelligence for natural language processing, generation, understanding and analysis; Application Service Provider (ASP) featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Software as a Service (SaaS) services featuring software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Platform as a Service (PaaS) services featuring computer software platforms using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Providing online, non-downloadable software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Application Service Provider (ASP) featuring software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring computer software platforms for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Providing online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring computer software platforms for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Providing online, non- downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets
Case File Event Statements
  • 10/9/2023 - 2 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 10/13/2023 - 2 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 5/31/2024 - a year ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 8/29/2024 - a year ago
    8 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG
  • 8/29/2024 - a year ago
    7 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR
  • 5/24/2024 - a year ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 5/31/2024 - a year ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 5/31/2024 - a year ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 12/2/2024 - 10 months ago
    10 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 12/2/2024 - 10 months ago
    11 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 12/3/2024 - 10 months ago
    13 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 3/3/2025 - 7 months ago
    16 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG
  • 12/2/2024 - 10 months ago
    9 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 12/3/2024 - 10 months ago
    12 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 12/3/2024 - 10 months ago
    14 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 3/3/2025 - 7 months ago
    15 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR
  • 5/30/2025 - 4 months ago
    17 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 5/30/2025 - 4 months ago
    18 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 5/30/2025 - 4 months ago
    19 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 5/30/2025 - 4 months ago
    20 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 5/30/2025 - 4 months ago
    21 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 6/25/2025 - 4 months ago
    22 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 7/1/2025 - 3 months ago
    23 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 7/1/2025 - 3 months ago
    24 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB