98210581 - LIVEPERSON GENERATIVE INSIGHTS

Information

• Trademark
• 98210581

• Source

• Serial Number

  98210581

• International Classifications

  • 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
  • 38 - Telecommunications
  • 42 - Scientific and technological services and research and design relating thereto

• Filing Date

  October 05, 2023
  a year ago

• Transaction Date

  December 03, 2024
  a month ago

• Status Date

  December 03, 2024
  a month ago

• Location Date

  December 03, 2024
  a month ago

• Status Code

  641

• Current Location

  TMEG LAW OFFICE 104

  Employee Name

  CROWDER-SCHAEFER, ANDREW

• Attorney Name

  Kimberly S. Grimsley

  Law Office Assigned Location Code

  L40

• Owners

  • LIVEPERSON, INC

Case File Statements

• GS0091: Downloadable computer software for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable software in the nature of a mobile application for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable computer software using artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable software in the nature of a mobile application using artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable computer software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Downloadable software in the nature of a mobile application using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer software using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software in the nature of a mobile application using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets
• GS0381: Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support
• PM0001: LIVE PERSON GENERATIVE INSIGHTS
• DS0000: "GENERATIVE"
• GS0421: Software as a Service (SaaS) services featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Platform as a Service (PaaS) services featuring computer software platforms to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Providing online, non- downloadable software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Application Service Provider (ASP) featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Software as a Service (SaaS) services featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Platform as a Service (PaaS) services featuring computer software platforms using artificial intelligence for natural language processing, generation, understanding and analysis; Providing online, non-downloadable software using artificial intelligence for natural language processing, generation, understanding and analysis; Application Service Provider (ASP) featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Software as a Service (SaaS) services featuring software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Platform as a Service (PaaS) services featuring computer software platforms using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Providing online, non-downloadable software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Application Service Provider (ASP) featuring software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring computer software platforms for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Providing online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring computer software platforms for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Providing online, non- downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets

Case File Event Statements

• 10/9/2023 - a year ago

  1 - NEW APPLICATION ENTERED Type: NWAP

• 10/13/2023 - a year ago

  2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS

• 5/24/2024 - 7 months ago

  3 - ASSIGNED TO EXAMINER Type: DOCK

• 5/31/2024 - 7 months ago

  5 - NON-FINAL ACTION E-MAILED Type: GNRT

• 5/31/2024 - 7 months ago

  6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN

• 5/31/2024 - 7 months ago

  4 - NON-FINAL ACTION WRITTEN Type: CNRT

• 8/29/2024 - 4 months ago

  8 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG

• 12/2/2024 - a month ago

  10 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA

• 12/2/2024 - a month ago

  11 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME

• 12/2/2024 - a month ago

  9 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA

• 12/3/2024 - a month ago

  13 - NON-FINAL ACTION E-MAILED Type: GNRT

• 12/3/2024 - a month ago

  12 - NON-FINAL ACTION WRITTEN Type: CNRT

• 12/3/2024 - a month ago

  14 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN

• 8/29/2024 - 4 months ago

  7 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR