TREA

98212254 - ZOOM CONTACT CENTER

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Information

  • Trademark
  • 98212254
  • Serial Number
    98212254
  • Filing Date
    October 06, 2023
    a year ago
  • Transaction Date
    January 24, 2025
    3 days ago
  • Status Date
    August 09, 2024
    5 months ago
  • Published for Opposition Date
    February 13, 2024
    11 months ago
  • Location Date
    January 10, 2024
    a year ago
  • First Use Anywhere Date
    February 23, 2022
    2 years ago
  • First Use In Commerce Date
    February 23, 2022
    2 years ago
  • Status Code
    774
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    PARK, JENNY
  • Attorney Docket Number
    162926001506
    Attorney Name
    JOYCE LIOU
    Law Office Assigned Location Code
    L40
  • Owners
Information
Mark Drawing Code
4
Mark Identification
ZOOM CONTACT CENTER
Case File Statements
  • GS0381: Telecommunications services for providing multiple-user access to a global computer network; Digital network telecommunications services; Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet; telecommunication access services, namely, providing access to an omnichannel contact center, artificial intelligence (AI) chatbot services, file sharing, web messaging chat services, phone chat services, video communications services, all for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality
  • DS0000: "CONTACT CENTER"
  • GS0421: Contact Center as a service (CCaaS) services, namely, platform as a service featuring software for providing access to a cloud based omnichannel contact center platform; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Platform as a service (PaaS) services featuring software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Software as a services (SaaS) services featuring software for customer relationship management (CRM); Programming of computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Providing temporary use of online non-downloadable computer artificial intelligence (AI) chatbot software for simulating conversations; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, file sharing, email, chat, instant messaging, video, artificial intelligence (AI) chatbot chats, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data and metrics; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries
Case File Event Statements
  • 10/10/2023 - a year ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 10/14/2023 - a year ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 12/12/2023 - a year ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 12/19/2023 - a year ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 12/19/2023 - a year ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 12/19/2023 - a year ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 12/27/2023 - a year ago
    7 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 12/27/2023 - a year ago
    8 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 12/27/2023 - a year ago
    9 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 1/5/2024 - a year ago
    10 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 1/24/2024 - a year ago
    11 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 2/13/2024 - 11 months ago
    12 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 2/13/2024 - 11 months ago
    13 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 3/14/2024 - 10 months ago
    14 - EXTENSION OF TIME TO OPPOSE RECEIVED Type: ETOF
  • 8/9/2024 - 5 months ago
    15 - OPPOSITION INSTITUTED NO. 999999 Type: OP.I
  • 8/11/2024 - 5 months ago
    16 - EXTENSION OF TIME TO OPPOSE PROCESS - TERMINATED Type: ETOP
  • 12/25/2024 - a month ago
    17 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK