98472366 - CX360

Information

• Trademark
• 98472366

• Source

• Serial Number

  98472366

• International Classifications

  • 42 - Scientific and technological services and research and design relating thereto

• Filing Date

  March 28, 2024
  a year ago

• Transaction Date

  April 03, 2025
  6 months ago

• Status Date

  January 20, 2025
  9 months ago

• Published for Opposition Date

  November 19, 2024
  11 months ago

• Location Date

  October 16, 2024
  a year ago

• First Use Anywhere Date

  July 01, 2021
  4 years ago

• First Use In Commerce Date

  July 01, 2021
  4 years ago

• Status Code

  774

• Current Location

  PUBLICATION AND ISSUE SECTION

  Employee Name

  MAI, TINA

• Attorney Docket Number

  15116.1279

  Attorney Name

  KRIS KAPPEL

  Law Office Assigned Location Code

  M80

• Owners

  • CX360, Inc.

Case File Statements

• PM0001: CX THREE SIX ZERO; CX THREE HUNDRED SIXTY; CUSTOMER EXPERIENCE THREE SIX ZERO; CUSTOMER EXPERIENCE THREE HUNDRED SIXTY
• GS0421: Providing temporary use of non-downloadable cloud-based software featuring machine learning-based communication using artificial intelligence and generative AI to facilitate customer and employee engagement, customer and employee relationship management, customer and employee service, and customer and employee support; providing temporary use of non-downloadable cloud-based software for customer identification, verification, account management, activations, purchases, payments, service requests, appointments, technical support, transfers, outages, global functions, and intent gathering; providing temporary use of non-downloadable cloud-based software using machine learning using artificial intelligence and generative AI and natural language processing to automate and improve two-way interactions with customers and employees; providing temporary use of non-downloadable, cloud-based software for intelligent digital messaging campaigns, reminders, notifications, and conversational interactions; providing temporary use of non-downloadable, cloud-based software for intelligent digital messaging services featuring virtual agents and interactive voice response systems that use voice-recognition technology businesses for customer and employee experience purposes

Case File Event Statements

• 8/29/2024 - a year ago

  2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS

• 10/8/2024 - a year ago

  3 - ASSIGNED TO EXAMINER Type: DOCK

• 10/9/2024 - a year ago

  4 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA

• 3/28/2024 - a year ago

  1 - NEW APPLICATION ENTERED Type: NWAP

• 11/13/2024 - 11 months ago

  5 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP

• 11/19/2024 - 11 months ago

  7 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB

• 12/17/2024 - 10 months ago

  8 - EXTENSION OF TIME TO OPPOSE RECEIVED Type: ETOF

• 11/19/2024 - 11 months ago

  6 - PUBLISHED FOR OPPOSITION Type: PUBO

• 1/20/2025 - 9 months ago

  9 - OPPOSITION INSTITUTED NO. 999999 Type: OP.I

• 1/20/2025 - 9 months ago

  10 - EXTENSION OF TIME TO OPPOSE PROCESS - TERMINATED Type: ETOP