98540492 - CONVERSATIONAL MATURITY SCORE

Information

• Trademark
• 98540492

• Source

• Serial Number

  98540492

• International Classifications

  • 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
  • 35 - Advertising
  • 38 - Telecommunications
  • 42 - Scientific and technological services and research and design relating thereto

• Filing Date

  May 08, 2024
  9 months ago

• Transaction Date

  December 13, 2024
  a month ago

• Status Date

  December 13, 2024
  a month ago

• Location Date

  December 13, 2024
  a month ago

• Status Code

  602

• Current Location

  TMEG LAW OFFICE 104

  Employee Name

  CROWDER-SCHAEFER, ANDREW

• Attorney Name

  Kimberly S. Grimsley

  Law Office Assigned Location Code

  L40

• Owners

  • LIVEPERSON, INC

Case File Statements

• GS0091: Downloadable computer software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable computer software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable software in the nature of a mobile application for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable software in the nature of a mobile application for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer application software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer application software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable computer application software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable computer application software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields
• GS0381: Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support
• GS0351: Market research and consulting services relating to measuring effectiveness and nature of customer service solutions; Marketing and branding services, namely, providing customized communication programs to obtain consumer insights and develop branding strategies and to enable businesses to interact with their consumers; Advertising, marketing and promoting services; online marketing services; Business consultation services; Business consulting services in the field of improving customer engagement and interaction with customers; Business strategy consultancy focusing on helping clients create and extend their product and brand strategies; Business consultation and information in the field of targeted online advertising; Business marketing consulting; Business advice and commercial information; Business research and data analysis services in the field of customer communication and customer engagement; Social media strategy and marketing consultancy focusing on helping clients create and extend their product and brand strategies by building virally engaging marketing solutions and assist businesses in interacting with their consumers; Providing promotion and marketing services to others by assisting businesses in engaging in social media marketing; Social media marketing for others
• GS0421: Software as a Service (SaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Software as a Service (SaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Platform as a Service (PaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Online, non-downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Online, non-downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Online, non-downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Application Service Provider (ASP) for customer service solutions, namely, software for customer engagement and online messaging and chat services; Application Service Provider (ASP) for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields

Case File Event Statements

• 5/8/2024 - 9 months ago

  1 - NEW APPLICATION ENTERED Type: NWAP

• 5/8/2024 - 9 months ago

  2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS

• 5/24/2024 - 8 months ago

  3 - ASSIGNED TO EXAMINER Type: DOCK

• 5/31/2024 - 8 months ago

  4 - NON-FINAL ACTION WRITTEN Type: CNRT

• 5/31/2024 - 8 months ago

  5 - NON-FINAL ACTION E-MAILED Type: GNRT

• 8/29/2024 - 5 months ago

  7 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR

• 5/31/2024 - 8 months ago

  6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN

• 8/29/2024 - 5 months ago

  8 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG

• 12/13/2024 - a month ago

  10 - ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND Type: MAB2

• 12/13/2024 - a month ago

  9 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2