98620540 - ESSENTIAL PERFORMANCE

Information

ESSENTIAL PERFORMANCE

GS0371: Maintenance services in the field of long-duration energy storage; installation, maintenance and repair of batteries; maintenance and repair of energy storage installations; preventative maintenance in the field of long-duration energy storage systems, namely, scheduled inspections, routine servicing, and replacement of wear parts; corrective maintenance, namely, troubleshooting, repairs, restorations, or replacements to return the system to normal operating condition; remote monitoring services, namely, real-time monitoring and alerts, advanced data analytics, customizable reporting/dashboards, advanced visualizations, machine learning integration, comprehensive log management, and resource management; updating of system and cloud software; updating of computer software; updating and maintaining cloud-based computer software through patches; technical support services, namely, multi-channel support (phone, email, live chat, self-service portal), 24x7 availability, remote assistance (remote desktop access, screen sharing), ticketing (incident management/tracking, prioritization, escalation), and customer feedback/customer satisfaction surveys; knowledge management (knowledge base, frequently asked questions, community forums); training and onboarding; service level agreements; performance contracting.

6/26/2024 - 7 months ago
1 - NEW APPLICATION ENTERED Type: NWAP
6/26/2024 - 7 months ago
2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
12/26/2024 - a month ago
3 - ASSIGNED TO EXAMINER Type: DOCK
1/2/2025 - a month ago
6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
1/2/2025 - a month ago
4 - NON-FINAL ACTION WRITTEN Type: CNRT
1/2/2025 - a month ago
5 - NON-FINAL ACTION E-MAILED Type: GNRT