TREA

98735056 - CUSTOMER MEMORY

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Information

  • Trademark
  • 98735056
  • Serial Number
    98735056
  • Filing Date
    September 05, 2024
    5 months ago
  • Transaction Date
    January 25, 2025
    11 days ago
  • Status Date
    October 21, 2024
    3 months ago
  • Location Date
    October 21, 2024
    3 months ago
  • Status Code
    641
  • Current Location
    TMEG LAW OFFICE 103
    Employee Name
    DYER, ERIN
  • Attorney Docket Number
    130080.20071
    Attorney Name
    Susan M. Kayser
    Law Office Assigned Location Code
    L30
  • Owners
Information
Mark Drawing Code
4
Mark Identification
CUSTOMER MEMORY
Case File Statements
  • GS0421: Application service provider (ASP) services featuring application programming interface (API) software for artificial intelligence (AI), machine learning (ML), deep learning (DL), to enable contextual prediction, personalization, and intelligent recommendations from a virtual assistant based on conversation history; Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for software bots, software assistants, virtual agents, and chatbots, virtual agents and chatbots enabling personalized onboarding experiences, generating and executing autonomous tasks in response to exposure to data, and building, managing, updating, developing, training, evaluating, and monitoring generative user experiences, gathering customer data for use in customizing marketing strategies, tracking customer conversation history and learning about customers as they converse, tracking customer traits, metadata and conversation history to determine relevant traits for a customer prompt and user input in the prompt; Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for customer relationship management (CRM), customer service and support, customer engagement, customer data platform, communications, contextual prediction, processing data, generating customer marketing campaigns and journeys, intelligent recommendations and decision advantage, facilitating communication and actions between humans and virtual agents and chatbots, monitoring generative user experiences, generating and executing autonomous tasks, providing insights and smart recommendations about and for customers, conversational analytics
Case File Event Statements
  • 9/5/2024 - 5 months ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 9/30/2024 - 4 months ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 9/5/2024 - 5 months ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 10/21/2024 - 3 months ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 10/21/2024 - 3 months ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 1/21/2025 - 15 days ago
    10 - ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED Type: ARAA
  • 1/21/2025 - 15 days ago
    11 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 1/21/2025 - 15 days ago
    9 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED Type: REAP
  • 10/21/2024 - 3 months ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 1/21/2025 - 15 days ago
    8 - APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED Type: XELG
  • 1/21/2025 - 15 days ago
    7 - APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED Type: XELR