APPARATUS, METHOD AND SYSTEM FOR TABULATION PROCESSING, AND RECORDING MEDIUM

Abstract

The present invention is intended to acquire a tabulation result corresponding to changes in questions based on the knowledge that question contents are changed as time advances from a point of generation of a cause of the question and to acquire a tabulation result corresponding to questions issued from customers with question contents changing as time advances from a point of purchase of equipments, etc. Solution information for questions from customers is provided by forming a question group consisting of questions based on purchase of equipments, etc., by using the question group to tabulate the questions for each elapsed time period from a point of a cause of the question to a point of generation of the question, and by ranking the questions from the tabulation result.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

The above and other objects, features, and advantages of the present invention will become more apparent from the following detailed description of the preferred embodiments when taken in conjunction with the accompanying drawings, in which:

FIG. 1 shows a tabulation processing system according to a first embodiment;

FIG. 2 shows an outline of a database server;

FIG. 3 shows processing contents of the tabulation processing system;

FIG. 4 is a flowchart of a processing procedure of a generation process of an owned model table;

FIG. 5 shows an example of the owned model table;

FIG. 6 is a flowchart of a processing procedure of a generation process of a question table;

FIG. 7 shows an example of the question table;

FIG. 8 is a flowchart of a processing procedure of a generation process of a marketing period table;

FIG. 9 shows an example of the marketing period table;

FIG. 10 is a flowchart of a processing procedure of a tabulation process;

FIG. 11 shows processing contents of the tabulation process;

FIG. 12 shows processing contents of the tabulation process;

FIG. 13 is a flowchart of a processing procedure of the tabulation process;

FIG. 14 is a flowchart of a processing procedure of the tabulation process;

FIG. 15 is a flowchart of a tabulation processing procedure according to a second embodiment;

FIG. 16 shows a tabulation process;

FIG. 17 is a flowchart of another tabulation process procedure;

FIG. 18 is a flowchart of processing procedure of a tabulation process according to a third embodiment;

FIG. 19 shows a tabulation process;

FIG. 20 shows the ranking display of the tabulation process;

FIG. 21 is a flowchart of a processing procedure of a conventional tabulation process; and

FIG. 22 shows a process of the conventional tabulation process.

Claims

1. A tabulation processing apparatus that tabulates and ranks a plurality of questions, comprising: a question storing unit that stores a question group constituted by a plurality of questions; anda processing unit that extracts questions from the question group in the question storing unit for each elapsed time period from a reference time point of the questions to a generation time point thereof to create a question list, the processing unit classifying and ranking the questions from the question list.

2. The tabulation processing apparatus of claim 1, wherein the processing unit extracts the questions from the question group depending on customers to create the question list.

3. The tabulation processing apparatus of claim 1, wherein the processing unit outputs ranking information with the use of a difference from the generation time point of the question based on the input of the reference time point.

4. The tabulation processing apparatus of claim 1, comprising: a reference information storing unit that stores reference information referred for the ranking, wherein the processing unit refers to the reference information of the reference information storing unit to perform the ranking.

5. A tabulation processing method that tabulates and ranks a plurality of questions, comprising the steps of: extracting questions from a question group constituted by a plurality of questions for each elapsed time period from a reference time point of the questions to a generation time point thereof to create a question list; andclassifying and ranking the questions from the question list.

6. The tabulation processing method of claim 5, comprising the step of: creating the question group from a plurality of questions.

7. The tabulation processing method of claim 5, comprising the step of: extracting the questions from the question group depending on customers to create the question list.

8. The tabulation processing method of claim 5, comprising the step of: outputting ranking information with the use of a difference from the generation time point of the question based on the input of the reference time point.

9. A computer readable recording medium having a tabulation processing program executable by a computer to tabulate and rank a plurality of questions embodied therein, the program comprising the steps of: extracting questions from a question group constituted by a plurality of questions for each elapsed time period from a reference time point of the questions to a generation time point thereof to create a question list; andclassifying and ranking the questions from the question list.

10. The computer readable recording medium of claim 9, the tabulation processing program comprising the step of: creating the question group from a plurality of questions.

11. The computer readable recording medium of claim 9, the tabulation processing program comprising the step of: extracting the questions from the question group depending on customers to create the question list.

12. The computer readable recording medium of claim 9, the tabulation processing program comprising the step of: outputting information representing the ranking based on the input of the reference time point and the generation time point.

13. A tabulation processing system that tabulates and ranks a plurality of questions, comprising: a processing apparatus that extracts questions from a question group constituted by a plurality of questions for each elapsed time period from a reference time point of the questions to a generation time point thereof to create a question list, the processing apparatus performing processes for classifying and ranking the questions from the question list; andan information output terminal that is connected to the processing apparatus, the information output terminal outputting information representing the ranking.

14. The tabulation processing system of claim 13, wherein the processing apparatus inputs the reference time point from the information output terminal and outputs ranking information to the information output terminal with the use of a difference from a generation time point of the question.

15. The tabulation processing system of claim 13, wherein the processing apparatus comprises a storing unit that stores a question group constituted by a plurality of questions.

16. The tabulation processing system of claim 13, comprising: a reference information storing unit that stores reference information referred for the ranking, wherein the processing apparatus refers to the reference information of the reference information storing unit to perform the ranking.