The present invention relates to an assessment feedback system in which the assessment of an assessed person by an assessor is obtained together with self-assessment by the assessed person and fed back to the assessed person to provide the assessed person with an opportunity to consider the assessment.
It is believed that communication serves as a fundamental basis of building personal relationships and success through leadership. Smooth communication improves the performance of people around. Since cooperative leadership and relationship-building are required in on-site environments, it is indispensable for future business success that leaders should learn cooperative coaching skills.
Under such circumstances, it is important to assess how you are seen from others, a gap between self-image and being seen from others, and how your leadership affects those around in order to give you greater insight into the assessment, promoting self-growth and development.
Although there are systems for feeding back self-assessment by an assessed person and the assessment of the assessed person by an assessor to the assessed person, there is no system for providing greater insight based on the assessment results fed back. There is also no system for promoting self-growth and development based on the assessment results.
The present invention has been made in view of such points, and an object thereof is to feed back the assessment of an assessed person by an assessor to the assessed person together with self-assessment by the assessed person in order to provide the assessed person with an opportunity to consider the assessment.
In order to solve the above problems, an assessment feedback system of the present invention features that an assessed person and an assessor perform assessments along a main assessment document, in which assessment items (questions) relating to the attitudes and behavior of the assessed person are classified by category, and the main assessment results are fed back to the assessed person. On that basis, one assessment item is selected for each of plural categories based on the main assessment results fed back to create a subsidiary assessment document so as to perform an assessment along the subsidiary assessment document. Finally, the assessment is performed along the main assessment document.
To be more specific, the present invention provides the following:
(1) An assessment feedback system including output means for outputting data or instructions to external terminals, input means for receiving input of data or instructions from the external terminals, aggregation means for performing processing for aggregating data received from the external terminals, request means for requesting data or instructions from the external terminals, and data generation means for generating various data, the system comprising the steps of: outputting, by means of the output means, main assessment questionnaire data having a plurality of assessment items provided for each of a plurality of categories and assessment factors provided for each of the plurality of assessment items separately to a student terminal and a terminal other than that of the student both of which are permitted; receiving, by means of the input means, one assessment factor selected for each of the plurality of assessment items from each of the external terminals as main assessment data; aggregating, by means of the aggregation means, main assessment data received from the student terminal and main assessment data received from the terminal other than that of the student for each of the plurality of assessment items; generating, by means of the data generation means, the aggregated data as main assessment result data; outputting, by means of the output means, the generated main assessment result data to the student terminal; requesting, by means of the request means, the student terminal to select one assessment item for each of the plurality of categories from among the plurality of assessment items provided for each of the plurality of categories; receiving, by means of the input means, one piece of assessment item data selected for each of the plurality of categories from the student terminal that has received the request; and generating, by means of the data generation means, subsidiary assessment questionnaire data having the one assessment item selected for each of the plurality of categories and the assessment factors provided for each assessment item.
(2) The assessment feedback system further comprising the steps of: requesting, by means of the request means, the student terminal and the terminal other than that of the student, both of which are permitted, to select one assessment factor for each of the plurality of assessment items by referring to the subsidiary assessment questionnaire data; receiving, by means of the input means, one assessment factor selected for each of the plurality of assessment items from each of the external terminals as subsidiary assessment data; aggregating, by means of the aggregation means, the subsidiary assessment data received from the student terminal and the subsidiary assessment data received from the terminal other than that of the student for each of the plurality of assessment items; generating, by means of the data generation means, the aggregated data as subsidiary assessment result data; and outputting, by means of the output means, the generated subsidiary assessment result data to the student terminal.
(3) The assessment feedback system further comprising the steps of; aggregating, by means of the aggregation means, the main assessment data and the subsidiary assessment data for each of the plurality of assessment items; generating, by means of the data generation means, the aggregated data as main-subsidiary assessment result data; and outputting, by means of the output means, the generated main-subsidiary assessment result data.
According to the present invention, the main assessment data obtained as a result of the assessments of the student based on the main assessment questionnaire data are sent to a server from the student and a person(s) other than the student, and main assessment result data is generated from both pieces of main assessment data and sent to the student terminal. This enables the student to figure out how the other person(s) assesses the student and how much a gap there is between the assessment and the self-assessment.
Then, subsidiary assessment questionnaire data obtained by narrowing down the main assessment questionnaire data in terms of what the student should be careful about from this time and the like are generated. During predetermined training, assessments are performed based on the subsidiary assessment questionnaire data, and the assessment results are sent as subsidiary assessment data to the server from the student and the person(s) other than the student. Then, from both pieces of subsidiary assessment data, subsidiary assessment result data are generated and sent to the student. This enables the student to compare the subsidiary assessment result data with the main assessment result data to figure out the degree of improvement of the student's skills in addition to figuring out what the other person(s) assesses the student and how much a gap there is between the assessment and the self-assessment. A main-subsidiary assessment result data in which the main assessment result data and the subsidiary assessment result data are put together can also be provided to improve the visualization of the differences therebetween.
An information analysis system according to a preferred embodiment of the present invention will now be described with reference to the accompanying drawings.
In other words, this is a short-term, intensive course with 12 sessions of three to four months offered to students who take this course as assessed persons in order to acquire coaching skills that can be used in business scenes, which helps the students think and acquire communication skills that can promote the voluntary behavior of the students, contributing to improvement in leadership, management and nurturing of subordinates.
This business scheme aims to help acquire coaching skills, capable of intentionally creating a coaching conversation, and catch on the continuous development of the coaching skills, thereby nurturing subordinates to improve business results and building a corporate culture.
This business scheme features training designed to ensure the “ability to put in practice” rather than “knowledge,” where the assessed persons receive feedback repeatedly as a result of conscious actions to ensure that the skills catch on. Using a telephone conference system, the students can participate in from anywhere and the voice calls that depend only on the sense of hearing enable the students to polish the “ability to listen with purpose.”
Specifically, a student as an assessed person attends an orientation with the aim of touching on the concept of coaching skills that can be used as a management style. After the orientation, the student assesses himself or herself along a main assessment document (e.g., a 30-item questionnaire). On the other hand, further assessments of the student are also obtained from persons concerned as assessors other than the student, such as a manager, a peer and a subordinate, along the same main assessment document as for the student. These assessments are performed using external terminals. A flow of subsequent processes until subsidiary assessment result data is obtained will be described later. Thus, the aggregation results with the assessments by the assessors other than the student added in addition to the self-assessment by the student are fed back to the student as main assessment results. Since it is shown, from an objective standpoint, how the student is seen from others, a gap between self-image and being seen from others, and how his or her leadership affects those around, the student can grasp his or her current situation.
Based on the main assessment results obtained from the objective standpoint, the student selects some assessment items (e.g., five questions) on which attention should focus to promote self-growth and development so as to identify the assessment items of the subsidiary assessment document. On that basis, 12 training sessions are started.
The training is such that one session is a small-group session (e.g., four persons) lasting about 55 minutes with one coach and several students using a speech-based telephone conference system. At the telephone conference, the students get lectured on a topic, and besides, the session may include discussions, role-play exercise, feedback, sharing of successful experiences, study of failed cases, case study, etc. In so doing, the coach gives guidance and advice.
After completion of the 12 training sessions, each student assesses himself or herself again along the main assessment document (e.g., the 30-item questionnaire). On the other hand, further assessments of the student are also obtained from persons concerned as assessors other than the student, such as a manager, a peer and a subordinate, along the same main assessment document as for the student. The main assessment results obtained first are compared with the main assessment results obtained at the end so that the student can figure out how much his or her coaching skills are improved. In other words, a series of training sessions can be provided through which the student is given greater insight based on the main assessment results obtained first, self-growth and development are promoted based on this main assessment results, and the main assessment results are also obtained again at the end of the training.
Further, a few intermediate measurements are made during the 12 training sessions (e.g., in the fifth and ninth sessions). This is to obtain the self-assessment from the student and assessments of the student from the persons concerned as assessors other than the student, such as a manager, a peer and a subordinate, based on the five assessment items of the subsidiary assessment document to obtain subsidiary assessment results based on the five assessment items. This can give opportunities to consider the assessments during the training.
A server 21 in an assessment feedback system 10 is connected to a network 51 such as the Internet, and connected to external terminals 41A, 41B and the like through the network 51. The external terminals include a student terminal operated by an assessed person and a terminal operated by an assessor other than the student and concerned with the assessed person. Only the external terminals (student terminals and terminals of those other than the students) permitted to access as a result of authentication with ID and/or PW can log in to a home page and subsequent pages offered by the server 21. The external terminals 41A, 41B and the like may be connected to telephone sets 141A, 141B to enable voice communication. In this case, two or more telephone sets 141A, 141B and the like can communicate with each other through a network 51.
The assessment feedback system 10 has input means 1, output means 2, I/O control means 3, storage means 4, aggregation means 5, data generation/processing means 6 and request means 7. Each means is connected by a bus to carry out each function, respectively.
The input means 1 receives input of various data and instructions from external terminals, reading main assessment data and subsidiary assessment data sent through the Internet or the like. The output means 2 outputs various data and instructions to the external terminals, sending main assessment questionnaire data, subsidiary assessment questionnaire data, main assessment result data, subsidiary assessment result data and the like through the Internet or the like.
The I/O control means 3 functions as an interface for interpreting an instruction or the content input via the input means 1 to supply it to the data generation/processing means 6, interpreting various instructions from the data generation/processing means 6 to control the output of the output means 2, and interpreting various instructions to control the output of the request means 7. The I/O control means 3 also functions as an interface for writing, into the storage means 4, various data input to the input means 1 and reading various data to be output to the output means 2.
The storage means 4 has a work area 4a provided in a main memory (RAM), a data storage area 4b provided in a secondary storage device such as a disk unit (floppy disk, hard disk, magneto-optical disk or the like) or the like, and a screen definition storage area 4c. The work area 4a is an area allocated upon system startup to store various input data temporarily. The data storage area 4b is an area for storing data semi-permanently by controlling writing in response to a request for saving data temporarily stored in the work area 4a. The screen definition storage area 4c is an area in which screen definition information on various screens the system should display in a display section is prestored.
The aggregation means 5 performs processing for aggregating data received from the external terminals, where main assessment data and subsidiary assessment data are aggregated for each of plural assessment items.
The data generation/processing means 6 generates data in an appropriate format while temporarily storing the data aggregated by the aggregation means 5 in the work area 4a, i.e., it generates main assessment result data, subsidiary assessment result data, main-subsidiary assessment result data and the like.
The request means 7 is to urge the student terminal and the terminals other than that of the student to perform assessments, i.e., urge to access a predetermined site by e-mails and perform assessments. Alternatively, input operations are performed in response to main assessment questionnaire mail data and subsidiary assessment questionnaire mail data preferably as HTML mails to enter assessments, and return mail operations are performed to send the server the main assessment data and the subsidiary assessment data. As for an external terminal that does not support HTML mail, since main assessment questionnaire data and subsidiary assessment questionnaire data are sent in text format, the mails are displayed by a browser on the terminal, and after entering answers, the answers are returned to the server.
Next, the details of the data storage area 4b will be described with reference to
The data storage area 4b is partitioned into an assessment questionnaire database 4b1 for storing the main assessment questionnaire data and the subsidiary assessment questionnaire data, an assessment database 4b2 for storing the main assessment data and the subsidiary assessment data, a main-subsidiary assessment result database 4b3 for storing the main assessment result data and the subsidiary assessment result data, and various databases 4b4 for storing various other data.
As shown in
The main assessment questionnaire data is created beforehand, prestored in the main assessment questionnaire database 4b1, and automatically output to the external terminals, but an appropriate change can also be made to this data. In this case, the format data of the main assessment questionnaire data stored in the various databases 4b4 are read first to set the types (choices) of assessment factors and coefficients (weighting coefficients) respectively added thereto (
As shown in
The server sends main assessment questionnaire data to the student terminal and the terminals other than that of the student (step S1). The data can be sent in such a manner that the student and the like access the server or the data are attached to e-mails. When the main assessment questionnaire data are received by the student terminal and the terminals other than that of the student, responses to the main assessment questionnaire are given, and the response results are sent to the server as the main assessment data (step S2). Since the student and the persons other than the student usually see and respond to the main assessment questionnaire at different times, respective main assessment data are sent separately. The sent main assessment data are grouped into that from the student and those from the persons concerned other than the student on a student-by-student basis, and stored in the assessment database 4b2.
The server that has received the main assessment data from the student and the persons other than the student in the same group are aggregated. The aggregation results are generated as the main assessment result data, and stored in the main-subsidiary assessment result database 4b3. Then, the generated main assessment result data are read from the main-subsidiary assessment result database 4b3, and sent to the student terminal (step S3). Thus, the student can refer to the assessments by others in the group to which the student belongs to figure out a correlation with or a gap from the self-assessment. The main assessment result data can also be sent to the terminals other than that of the student.
The student terminal that has received the main assessment result data sets basic data for generating subsidiary assessment questionnaire data from the main assessment results. Specifically, the student selects one assessment item for one category in terms of what should be improved, what to focus on or the like while referring to the main assessment results, and sets the selected assessment items as targets for the next and subsequent assessments. The basic data set with student's operations on the student terminal to generate the subsidiary assessment questionnaire data are sent to the server (step S4), generated by the data generation/processing means 6 as the subsidiary assessment questionnaire data, and stored in the assessment questionnaire database 4b1.
The student terminal and the terminals other than that of the student are notified of the subsidiary assessment questionnaire data by the request means 7. Specifically, since the subsidiary assessment questionnaire is conducted at the right time according to the progress of training for the student, the subsidiary assessment questionnaire data are sent to the student terminal and the terminals other than that of the student at the right time (step S5). The data can be sent in such a manner that the student and the like access the server or the data are attached to e-mails. When the subsidiary assessment questionnaire data are received by the student terminal and the terminals other than that of the student, responses to the subsidiary assessment questionnaire are given, and the response results are sent to the server as subsidiary assessment data (step S6). Since the student and the persons other than the student usually see and respond to the subsidiary assessment questionnaire at different times, respective subsidiary assessment data are sent separately. The sent subsidiary assessment data are grouped into that from the student and those from the persons concerned other than the student on a student-by-student basis, and stored in the assessment database 4b2.
The server that has received the subsidiary assessment data from the student and the persons other than the student in the same group are aggregated. The aggregation results are generated as the subsidiary assessment result data, and stored in the main-subsidiary assessment result database 4b3. Then, the generated subsidiary assessment result data are read from the main-subsidiary assessment result database 4b3 and sent to the student terminal (step S7). Thus, the student can refer to the assessments by others in the group to which the student belongs to figure out a correlation with or a gap from the self-assessment. The subsidiary assessment result data can also be sent to the terminals other than that of the student.
Here, if the main assessment data and the subsidiary assessment data are all ready, they can be mixed as the main-subsidiary assessment result data and sent to the student terminal (step S7). In this case, since the student can refer to complete histories, the degree of improvement in the student's skills can be figured out at a glance.
Further, the assessment factors can be quantified and added for each assessment item as the main assessment result data and the subsidiary assessment result data or the main-subsidiary assessment result data, and calculated as scores.
The assessment feedback system according to the present invention is useful in obtaining the assessment of an assessed person by an assessor together with self-assessment by the assessed person, and feeding back the content of these assessments to the assessed person to provide the assessed person with an opportunity to consider the assessments.
This application claims the benefit of and is a national stage application under 35 U.S.C. §371 of International Application Serial No. PCT/JP2008/060003 filed on May 30, 2008, which is hereby expressly incorporated by reference in its entirety for all purposes.
Filing Document | Filing Date | Country | Kind | 371c Date |
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PCT/JP2008/060003 | 5/30/2008 | WO | 00 | 2/22/2011 |