Patent Application
20080249936
Many individuals have a large number of bills that they have to manage and are forced to spend more and more time managing the payment of bills. As many people try to find more time in their lives, managing their bills can be an ever-increasing time commitment. Beyond the time commitment required to pay bills, vendors often impose late fees and/or penalties when an individual pays a bill late. Furthermore, in the event of a disputed bill, an individual may have difficulty in resolving the dispute with the vendor.
Online banking has become popular over the years. Online banking services often include a bill paying component that enables a user to pay bills. These services are generally designed with the principle in mind that the user operating the system is paying their personal bills. In existing online bill paying systems, it is up to the user to review the payment and determine if it should be paid. When setting up auto payments, the user is telling the system that they want this bill paid every time no matter what. Online bill paying systems, however, often cannot easily integrate expense accounting ledgers that are easily managed by the user. Moreover, online bill pay systems generally do not enable a user to easily change their address with multiple vendors, and generally do not assist a user in resolving vendor disputes.
Services that provide bill pay by a company on behalf of another person currently exist. However, such services generally only include a system for displaying bills to the bill owner. These systems are only meant to act as a data vault and approval system for the bill owner; they are more of a hybrid system that still depend on interaction from the bill owner or are designed simply as a display tool for the bill owner.
Traditionally, individuals looking for a personal bill paying service would contract with a professional marketing themselves as a bookkeeper, money manager or certified personal accountant. These professionals would manage the process of paying their clients' bills in their head, or on a combination of notes and word processing or spreadsheet documents. Primarily though, the management is in the professional's head. There are obvious shortcomings to this. The client could also utilize a personal financial management software system, but the management of this tool and upkeep is done by the individual client.
In providing the service of paying bills on behalf of another individual, an extremely time consuming and complex issue can be the management of vendor verification and disputes for that client. Bill paying services provided by professionals rely on that professional to manage the dispute for the client, determine the appropriate course of action and communicate with the client the resolution or course to resolution. Another drawback to professional bill-paying services is that the professional may not be able to easily change the client's address that is on file with the multiple vendors that bill the client.
Moreover, where a professional pays bills on behalf of a client, concerns may arise that the professional is not acting in the best interests of the client or in accordance with the professional's fiduciary duties. Such concerns may arise if the professional is incorrectly paying bills, such as by paying incorrect amounts or by paying unauthorized vendors. It can be difficult for a client to ascertain if their professional is always acting in the client's best interests.
In light of the aforementioned problems in online bill pay systems and professionally managed bill paying services, a bill paying system that solves the problems or minimizes their effect would have significant utility.
A bill paying system in one embodiment can manage multiple aspects of the bill paying process. The bill paying system can cover a number of aspects of the bill paying process, including document management, bill review, payment processing, dispute management, an expense accounting ledger, process management and analytics. Beyond these seven aspects, the system can assist with various bill management scenarios. An individual will typically manage the payment of their own bills. However, it is increasingly common to employ an individual or professional firm (for example, a daily money manager, personal bookkeeper, or certified personal accountant) to manage the payment of bills and some or all of the seven aspects listed above. Therefore, a bill paying system should accommodate both individuals managing payment of their own bills and an individual or entity that manages the payment of bills of another individual or group of individuals.
A bill paying system in one embodiment can provide any combination of the seven aspects listed above, as well as additional aspects. The system can be configured to be used with numerous combinations of the seven aspects. The system can be used for any number of different purposes related to the management, review and processing of bills.
A bill paying system in one embodiment has a distributed model. The bill paying system can require that a user load paper and electronic bills or statements into the system so that the system can transcribe prevalent data from the bill for review by a bill review component. This bill review component can determine which bills should be payable and which should not be. The bills that the bill review component deems payable can be set to be automatically paid by the system. The bills that the bill review component determines should not be paid can be listed on an exceptions report that shows the unpayable bills and the reasons why the bills are unpayable. In one embodiment, individual paper or electronic bills can be loaded into the bill paying system. The system's distributed model of loading paper and electronic bills can work by setting three levels of entry into the system. The first level can be core processing centers. These centers are locations where paper bills of users are directed and loaded into the system. Each core location can be structured to receive a different type of bill or statement (for example, credit card statements, service bills, cell phone bills), or a core location can be structured to receive any type of bill or statement. The second level can be the licensee site. At this level, a license holder of the bill paying system (for example, a CPA firm, daily money manager, or wealth management firm) that is using the system to manage payment of bills for a group of individuals may receive client mail at their location and can load bills and/or statements directly into the system from their location via fax, email or other method. The final level can be the user. The end user of the bill paying system, the individual user managing their own bills can also directly load bills and/or statements into the system using a fax, email or other method from the location of their choice. This can be ideal for users who do not wish to move all or some of their bills to a core or licensee location.
In one embodiment, the bill paying system can use two subsystems to manage the distributed model. The first subsystem is an interface in the system that allows an operator at a core location, a licensee or an individual user to upload a document or bill and transform the data in the document or bill into a standard display bill. Each bill can have as many as ten data points that that the system can use in a bill review algorithm to determine if the bill should be payable. If the user loads a bill that is recognized by the bill paying system, the system captures known data points and loads the bill into the system. The system can give the user an alert that the loading worked. For those bills that are not recognized by the bill paying system, the system can allow the user to teach the system how to read the bill and where the pertinent data is. This gives the user the ability to load their own bills, which can be unique, and teach the bill paying system to remember the bills so that the system can recognize the bills the next time they are loaded. This process is described in more detail in the section entitled “Blocks 103 and 104 System & Method for Loading Bills and Creating a Standard Display Bill.”
The second subsystem used to manage the bill paying system's distributed model is the ability to automate the address change process and dictate a location where a user's paper and electronic mail will go. This subsystem is a change of address engine. When a user establishes an account, the bill paying system can allow the user to specify the bills the user wants the system to manage, the address that the bills are currently sent to and the location where the bills should be sent to be managed. If the user is going to be managed through a core processing center, the bill paying system can sort the bills by type and send them to the corresponding core location that can best manage the document, or the bill paying system can send all of the user's bills to one core location. If the user has five bills that the user wants to be managed by the bill paying system, the bills may end up being sent to five different core locations. After the system receives the user's specifications, the change of address subsystem can determine where to request to have the bills sent and then can file a change of address request with the vendor of each of the user's bills. A licensee can also use the bill paying system to request that client bills be sent to the licensee's desired location.
The subsystems described in further detail in the Detailed Description can make up various aspects of a bill paying system in one embodiment and applications that address the seven aspects as well as some of the different configurations of the bill paying system and how the configurations can be structured.
The headings provided herein are for convenience only and do not necessarily affect the scope or meaning of the claimed invention.
A portion of this disclosure contains material to which a claim for copyright is made. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or patent disclosure (including the Figures) as it appears in the Patent and Trademark Office patent file or records, but the copyright owner reserves all other copyright rights whatsoever.
A bill paying system and process is described in detail below. In one embodiment, the process of paying bills can include nine steps: (1) obtaining a bill, and automatically changing the billing address on behalf of a client; (2) uploading of the bill to the system, which allows for further manipulation for processing purposes; (3) verification of the bill through review of historical data on client and vendor, comparisons to preferences and payment algorithms to determine payability; (4) processing any flagged bills through a vendor dispute system; (5) paying and processing of the bill; (6) tracking expenses utilizing an accounting ledger; (7) managing the flow of information through the process including user profiles and data management; (8) filing and management of the physical or electronic bill; and (9) producing reports that document the aforementioned steps.
A bill paying system to perform some or all these functions is shown in
The bill paying system of
As noted above,
Various examples of the invention will now be described. The following description provides specific details for a thorough understanding and enabling description of these examples. One skilled in the art will understand, however, that the invention may be practiced without many of these details. Additionally, some well-known structures or functions may not be shown or described in detail, so as to avoid unnecessarily obscuring the relevant description.
The terminology used in the description presented below is intended to be interpreted in its broadest reasonable manner, even though it is being used in conjunction with a detailed description of certain specific examples of the invention. Certain terms may even be emphasized below; however, any terminology intended to be interpreted in any restricted manner will be overtly and specifically defined as such in this Detailed Description section.
Blocks 101 and 113 Bill Paving System & Method for Paying Another Person's Bills and for Allowing an Individual User to Manage the Payment of Their Own Bills
Overview
A bill paying system and method for paying another person's bills is a combination of multiple pieces configured for managing the payment of bills by someone other than the bill owner. A user profile setting assigns an operator to manage the bill pay process for a group of individuals. Based on this setting, additional modules are activated such as audit controls and an ability to manage multiple bank accounts from one operator. Overall, this setting within the system defines the interaction with the separate modules and how the process will be managed.
The bill paying system is comprised of an interactive client reporting platform designed to allow the client and those assigned by the client the ability to review data pertinent to managing their bills. The system also includes a work order management system designed to audit, review and provide the operator of the system a method for overseeing the process of paying the clients' bills. There is a built-in database management system and records management system that allows for easy integration of client documents and records. The data in these systems is also structured in a way that is readable by a system, which in turn allows the client to search for data and compare results with the aggregate data of all clients in the system. This searchable data structure is also meant to allow users to run customized reports and searches of their data as well as manage their personal ledger system.
The bill paying system described herein is designed to pay bills for a large number of individuals on their behalf, and allows the operator the ability to not only display client data but primarily to capture client preferences, notes, records; vendor disputes, improve client data security, automate and improve system auditing capabilities, as well as automating some of the more basic yet essential tasks, including the creation of a personalized ledger. This system manages and in places automates the process of paying bills for another individual. A work flow is described below, including what takes place, what work should be done at each step, and detail regarding certain subsystems.
The bill paying system employs a backend “operating system” to perform managed bill pay functions. The managed bill pay functions may consist of several features or subsystems noted above, such as a database of client documents, automated methods to populate those databases, an automated payment recommendation system, a vendor dispute system, a vendor database, as well as the ability to gather data in the databases and develop reports for presentation to the user or system administrator. These subsystems when integrated together provide a structure that increases client functionality in a bill paying platform and allows for complete management of the bill paying process from beginning to end, making it easier for clients to manage disputes with vendors as well as making it easier for the user to gain insight into their personal finances and vendors.
This bill paying system is usable by an individual consumer to manage the payment of their personal bills. Overall one result of the system is the payment of client bills to their personal vendors. In other bill payment software numerous features are difficult to manage for the user and are fragmented from the bill paying system. In the present managed bill paying system, the system integrates paper bills and e-bills, integrates vendor information and helps manage vendor disputes for clients. The system includes a vendor database that gathers data from the user on their vendors and stores the data. The data can be used in conjunction with aggregate data from other client vendors. This database is used to help manage processes, manage vendor disputes and helps in creating custom algorithms to determine if a client bill meets requirements to be paid.
Once a bill arrives at a sorting station via email or paper mail, it is transferred into the bill paying system and integrated in a way that allows the pertinent data to be copied and added to the system databases and allows it to be reviewed against a set of parameters to determine if the bill is payable based on those parameters, needs further review, or is currently unpayable and why. From there, the client can either have the bill paid or submitted to the vendor dispute system. Within the vendor dispute system the bill is sent into a ticketing area where the client can review the vendor database for similar issues and how other users resolved them, either by vendor or industry or both. The vendor dispute engine can also be used as a gateway to the vendor contact information and website listing their contact information.
On the user interface side the bill paying system provides data that shows the client detailed reports on each payee they have listed. These reports include historical data of payments, visual representations of payments made, a list of disputes expired and outstanding as well as vendor contact information.
The following discussion provides a brief, general description of a suitable computing environment in which the invention can be implemented. Although not required, aspects of the invention are described in the general context of computer-executable instructions, such as routines executed by a general-purpose computer, e.g., a server computer, wireless device or personal computer. Those skilled in the relevant art will appreciate that aspects of the invention can be practiced with other communications, data processing, or computer system configurations, including: Internet appliances, hand-held devices (including personal digital assistants (PDAs)), wearable computers, all manner of cellular or mobile phones, multi-processor systems, microprocessor-based or programmable consumer electronics, set-top boxes, network PCs, mini-computers, mainframe computers, and the like. Indeed, the terms “computer,” “server,” and the like are generally used interchangeably herein, and refer to any of the above devices and systems, as well as any data processor. Also, the terms “system” and “subsystem” are at time used interchangeably herein.
Aspects of the invention can be embodied in a special purpose computer or data processor that is specifically programmed, configured, or constructed to perform one or more of the computer-executable instructions explained in detail herein. Aspects of the invention can also be practiced in distributed computing environments where tasks or modules are performed by remote processing devices, which are linked through a communications network, such as a Local Area Network (LAN), Wide Area Network (WAN), or the Internet. In a distributed computing environment, program modules may be located in both local and remote memory storage devices.
Aspects of the invention may be stored or distributed on computer-readable media, including magnetically or optically readable computer discs, hard-wired or preprogrammed chips (e.g., EEPROM semiconductor chips), nanotechnology memory, biological memory, or other data storage media. Indeed, computer implemented instructions, data structures, screen displays, and other data under aspects of the invention may be distributed over the Internet or over other networks (including wireless networks), on a propagated signal on a propagation medium (e.g., an electromagnetic wave(s), a sound wave, etc.) over a period of time, or they may be provided on any analog or digital network (packet switched, circuit switched, or other scheme).
The invention employs at least one computer, such as a personal computer or workstation, with at least one processor, and is coupled to one or more user input devices and data storage devices. The computer is also coupled to at least one output device such as a display device, and may be coupled to one or more optional additional output devices (e.g., printer, plotter, speakers, tactile or olfactory output devices, etc.). The computer may be coupled to external computers, such as via an optional network connection, a wireless transceiver, or both.
The input devices may include a keyboard and/or a pointing device such as a mouse. Other input devices are possible such as a microphone, joystick, pen, game pad, scanner, digital camera, video camera, .wav file and the like. The data storage devices may include any type of computer-readable media that can store data accessible by the computer, such as magnetic hard and floppy disk drives, optical disk drives, magnetic cassettes, tape drives, flash memory cards, digital video disks (DVDs), Bernoulli cartridges, RAMs, ROMs, smart cards, etc. Indeed, any medium for storing or transmitting computer-readable instructions and data may be employed, including a connection port to or node on a network such as a local area network (LAN), wide area network (WAN) or the Internet. As will become apparent below, aspects of the invention may be applied to any data processing device. For example, a mobile phone may be secured with only the addition of software stored within the device—no additional hardware is required. The software may be stored within non-volatile memory of the phone, possibly even within the subscriber identity module (SIM) of the phone, or stored within the wireless network.
Aspects of the invention may be practiced in a variety of other computing environments. For example, a distributed computing environment including one or more user computers in a system, each of which includes a browser module. Computers may access and exchange data over a computer network, including over the Internet with web sites within the World Wide Web. User computers may include other program modules such as an operating system, one or more application programs (e.g., word processing or spread sheet applications), and the like. The computers may be general-purpose devices that can be programmed to run various types of applications, or they may be single-purpose devices optimized or limited to a particular function or class of functions. Web browsers, or any application program for providing a graphical or other user interface to users, may be employed.
At least one server computer, coupled to a network, performs much or all of the functions for receiving, routing and storing of electronic messages, such as web pages, audio signals, and electronic images. Public networks or a private network (such as an intranet) may be preferred in some applications. The network may have a client-server architecture, in which a computer is dedicated to serving other client computers, or it may have other architectures such as a peer-to-peer, in which one or more computers serve simultaneously as servers and clients. A database or other storage area coupled to the server computer(s) stores much of the web pages and content exchanged with the user computers. The server computer(s), including the database(s), may employ security measures to inhibit malicious attacks on the system, and to preserve integrity of the messages and data stored therein (e.g., firewall systems, secure socket layers (SSL), password protection schemes, encryption, and the like).
The server computer may include a server engine, a web page management component, a content management component, and a database management component. The server engine performs basic processing and operating system level tasks. The web page management component handles creation and display or routing of web pages. Users may access the server computer by means of a URL associated therewith. The content management component handles most of the functions in the embodiments described herein. The database management component handles storage and retrieval tasks with respect to the database, queries to the database, and storage of data such as video, graphics and audio signals.
As shown in
As shown in
On an ongoing basis, the client presentation subsystem is able to provide current and past data and employs a database to sort bills by month. Each digital image of a paid bill is matched to a corresponding vendor and amount paid and displayed to the client. This data is sorted by month and then by year. Each operator can be assigned to multiple clients and is thus given the ability to sort by client and manage each client individually from one bill paying system. The ability also exists in the bill paying system to change the user profile so that a user is defined as an operator with one client assigned to them and this client is the user themself. In this setting the user is managing their own account and the module settings are adjusted to reflect this change. An administrator is given full access to both operator and client views as well as the ability to create and terminate client and operator accounts when needed.
For the client reporting section, the client has the ability to log in to a secure site and see via a web browser current and historical bills, current payments and historical payments, open and view attached reports or files, view in depth vendor reports containing data on that vendor particular to the client and also view vendor disputes relating to that client. There is also a module that feeds into the reporting system to create a personal income and expense ledger.
The screens or web pages presented herein provide facilities to present information and to receive input data, such as a form with fields to be filled in, pull-down menus or entries allowing one or more of several options to be selected, buttons, sliders, hypertext links or other known user interface tools for receiving user input. While certain ways of displaying information to users is shown and described with respect to certain Figures, those skilled in the relevant art will recognize that various other alternatives may be employed. The terms “screen,” “web page” and “page” are generally used interchangeably herein.
When implemented as web pages, the screens are stored as display descriptions, graphical user interfaces, or other methods of depicting information on a computer screen (e.g., commands, links, fonts, colors, layout, sizes and relative positions, and the like), where the layout and information or content to be displayed on the page is stored in a database. In general, a “link” refers to any resource locator identifying a resource on a network, such as a display description provided by an organization having a site or node on the network. A “display description,” as generally used herein, refers to any method of automatically displaying information on a computer screen in any of the above-noted formats, as well as other formats, such as email or character/code-based formats, algorithm-based formats (e.g., vector generated), or matrix or bit-mapped formats. While aspects of the invention are described herein using a networked environment, some or all features may be implemented within a single-computer environment.
How a bill is determined to be payable is configured on an Audit page of an operator system, an example of which is shown in
Administrator/Audit Controls Page 401: This page 401 includes a system that is managed by the system administrator. On this page 401 is the ability to create new users (operators, advisor and clients) as well as set preferences for auditing 402 the bill paying system. The administrator can set rules on this page 401 such as: 1) all new vendors added must be approved; 2) all account numbers entered are matched against those on the bill before payment is made—any discrepancies to this rule will be recorded here in a log; 3) any payment request over a certain amount will be logged and marked in this section; and 4) the system will also automatically log all usage of the system and by which user based on preset criteria.
Overview Page 403: This page 403 displays historical data of previous payments made for each individual client. This page 403 shows who paid the bill, what the amount was, when it was paid and any notes or disputes. This page 403 is meant to provide a historical record of each payment and the process involved. See the example of
Paid Bills Page 404: This is the page 404 where the review process occurs to determine if a bill meets requirements to be paid or should be reviewed further. This page 404 is able to be set to view an individual client or a group of clients. This is where client's bills are paid and where the connection to the clients' bank account is made. See the display description 1200 of
Database Page 405: This page 405 manages the database of files associated with each client. This page 405 displays individual client data but the operator can choose from a list of clients to view data on. See the display description 1400 of
Vendors Page 406: This page 406 is a general system list of all vendors. This page 406 can be configured to display either the vendors associated with an individual client and then also add new vendors and their related data, or the operator can view a master list of vendors and their related data. This page 406 references the database of vendors that the system can access. When an operator assigns a vendor to a client they reference the database on this page 406 to load vendor data and then attach the individual client data. The operator can also load in new vendors to the system which will then appear on the audit page 402 for approval before any individual client can be assigned to them. Notes on any vendor disputes or vendor preferences are loaded and also available for future viewing on this page 406 as well.
Disputes Page 408: This page 408 operates similar to the vendors page 406. It can display disputes in relation to a particular client or it can display information relating to a particular vendor. This page 408 is where the operator goes to record a vendor dispute and communicate with a client about the progress of a dispute. The notes on these disputes are also available to the client on the client page 411.
Client Bank Balance Page 410: This page 410 makes a connection to the clients' bank account and displays account balances and recent activity.
Reports Page 409: If a client or operator wishes to run a report based on data contained in the system this is the page 409 they reference. Again, a report can be run on an individual client or on the aggregate of data throughout all clients in the system. Some examples are: 1) vendor reports and historical vendor data per client or per vendor, including but not limited to monetary and usage; 2) dispute reports based on individual clients, the client vendors overall or on a particular vendor in the entire system; 3) averaged reports based on total amount spent per vendor or category of vendors in the entire system; and 4) a link to a personal ledger module 407—this part of the reports page allows the user to review expense and income data.
Client Console Page 411: The pages 411 visible to the operator are used to collect and process data that will be displayed to the client on the client console page 411. This data is the end result data of information processed through the operator system. Also, in a reports function found on the client console 411, the data is pulled from operator pages such as vendor pages 406, reports pages 409, etc. The client is able to interact with the system at this point regarding things such as change of preferences and contacting the operator assigned to their account. See the display description 1000 of
An element of this system is the manner in which the user profiles are configured and managed. Due to the modularized nature of the system, depending on the user profile, different aspects of the systems can be turned on or off as well as being adaptable based on the user profile. These profiles are explained below:
Administrator: This user manages the system, creates new users, oversees audit controls/rules and manages the databases.
Client/User: The client (sometimes referred to as the user in this document) is the user who owns the bills that are being managed.
Operator: This is the person that is managing the payment of bills for the client. In addition, the system can be structured so that an operator manages one client, themselves. This is described later as the Managed Bill Pay structure.
Advisor: This is a limited access Client. They are typically a personal advisor to a client in the system and are allowed limited access to different portions of that clients information. An advisor can be assigned to a group of Clients as well.
Manager: A manager has limited administrator access and controls a group of operators. The manager can control a limited amount of audit controls and user creation controls.
As noted above, this system includes a software component that makes data available to clients via the World Wide Web or other network. The operator system that manages the process and populates the client page can be accessed via a closed intranet system managed by a central database or packaged as stand alone software available for individual use. It can also be made available based on a application service provider (ASP) model or a software as a service (SaaS) model.
Overall, aspects of the systems & associated methods use technology (either online or paper) to help users (end clients) pay their bills. This system allows third-party bill payment. The system includes: 1) database management system to organize the vendors, client, and image databases; 2) connections with a document management system and OCR in relation to a database structure to help populate and automate the bill pay system; 3) a modular structure of subsystems that can be used by themselves from outside the core operating system as well as be turned on or off (or parts of based on the user profile; 4) a comprehensive approach to the bill pay process covering the 9 steps noted above; 5) back office process (including the screens noted above) that define the core operating system; 6) a scalable user profile system that allows for different levels of users as well as the ability to assign management of varying groups of users to one operator; 7) audit controls and rules; and 8) connection with the required financial institutions to move information and requests in and out of the core operating system and databases.
Overview
A subsystem is described below that provides a blog to have a customer/client dialog around a person's bill(s) including vendor disputes. The subsystem helps to automate the dispute process by providing a platform of communication, recording responses by client and the service provider, cataloging disputes and searching through the data for relevant and comparable situations.
As shown in
While managing the payment of bills on behalf of multiple individuals, issues with and disputes regarding individual client vendors occurs with a high degree of regularity. This system allows the operator of the system that is paying the bill the ability to fully manage 501 the process on behalf of the client using the operator dispute pages 503. At the onset of the dispute, the operator or client creates an initial post within the bill blog 508 in the overall bill pay system detailing the overall dispute. At this point an automatic date stamp is placed in addition to a vendor being associated to the dispute. Also, a proposed solution method is created and posted as well. This information is then posted by the system to the general bill blog 508 and made available to the client and connected to the general bill blog database.
As the dispute is worked to a resolution, the operator(s) 503 as well as the client can continue to post updates 502 to the system and review the postings for prior information using the client pages 504. At the completion of the dispute, the operator inputs whether the dispute was resolved and then marks a category for how the dispute will be recorded ongoing, such as if it is still being disputed or closed.
Within the bill paying system, there is a separate area designated as the vendor dispute section in which all bill blogs are stored. These blog entries are available on demand via the internet to the client and operator through the management system 504 or directly through an internet web portal 507, as well as available to the vendor(s) 506 and as a stand alone service to outside clients via an internet web portal. These entries can be viewed by vendor, by client, as part of a more detailed vendor report, by dispute type or in any other manner deemed appropriate. Within the operator vendor dispute section, there are also additional capabilities related to the management of resolving future disputes on the behalf of additional clients. Past blog entries can be reviewed individually or collectively for relevant information such as disputes per client, disputes per vendor for all clients, overall reports on a group of or selective vendors/clients, resolution reports or outstanding dispute reports, as well as any other data that can be collected from the blog entries. Data such as in the form of a wav file, email correspondence, scanned documents (paper mail, or paper correspondence), and any other form of dispute documentation 505 can be attached to the database or individual bill blog. See
Overall, the system employs a managed database of records and disputes. This system will allow the client to access the files via a secure internet connection. The operator will use a similar connection method.
Both the client and the operator can access the system. This can be done from the pages listed above. Once they choose to open the bill blog sub-system then they are diverted to a page that will allow them to select the information above. Once this information has been entered, they are then diverted to an information page 600, such as that shown in
Overview
Bills today come in a never ending assortment of shapes, sizes and formats. They can be paper bills, electronic or ebills delivered via an email or via a data link such as an HTML webpage or even hand written documents. For each delivery method, a system can be created for collecting data from bills, but each system would be different due to the differences in delivery methods. Also, the format and structure of data contained in bills varies greatly. Existing bill formats do not allow a user or a third party the ability to easily capture data from them either individually or in a group of bills. There is a tremendous amount of data contained in a single bill and in order to easily extract that data and use it, a standardized data structure must be created. Subsystems and methods are described below for loading bills of various formats into the bill pay system, organizing bill data into a standardized data structure, and reformatting the bills into a standardized display format.
At step 1705 bills are received into the system. The system determines the form of the bill at step 1710. In step 1715, the system determines if the bill is in paper form, and if so, the system scans in the bill at step 1720. If the bill is not in paper form, in step 1740 the system determines if the bill is in digital form, and if so, the system loads the bill at step 1745. For bills in forms other than paper or electronic, the system determines the form of the bill in step 1750 and loads the bill in step 1755. In step 1725, the system transfers the bill to a standard display format. In some embodiments, the standard display format has eight required data points: client name, client account number, client address, due date, amount due, payee name, payee address, and payee phone number. The standard display format can also have other data points, such as late fee information and other information. For bills in paper form, optical character recognition (OCR) software may be used to find and extract information from the bill to be loaded into the system. In step 1730, the system determines if there are more bills to be loaded. If so, the system repeats process 1700 beginning at step 1705 until there are no more bills to be loaded.
Block 105 System & Method for Address Changes with Vendors
Overview
A subsystem is described below that enables an individual to submit an address change request on their behalf or on behalf of another individual. The subsystem enables the individual to submit the address change request once and the subsystem notifies the appropriate vendors. The subsystem also requests feedback from users on submitted address change requests and updates stored vendor data based upon the feedback.
After the user has submitted an address change request, the system can request feedback from the user regarding their request.
Overview
A subsystem is described below for calculating a vendor rating that is based at least in part on bill pay data. Disputes between an individual and a vendor over a bill or aspects thereof sometimes occur. Such disputes can be documented as described in Block 102 describing the Customer/Client Bill Blog. Based on the documented data, the system can calculate a rating for a dispute between a user and a vendor to create a dispute rating. The system can then aggregate dispute ratings for individual vendors to create a vendor rating.
Overview
For a user managing their expenses, the amount of management required can be extensive. A user can have multiple accounts, dozens of bills that must be entered and managed, and hundreds of individual transactions within a given period of time. A user can also have unique categories that they use as well as unique expense sources that are difficult and sometimes change in how they must be categorized. Described below is a subsystem that creates an individual expense accounting ledger for a user of a bill pay system. An individual expense accounting ledger can minimize the number of transactions that need to be manually entered and can minimize the amount of manual categorization required for transactions.
In step 2340, the system displays uncategorized transactions to the user to enable the user to categorize the transactions as the user sees fit. In step 2345, the system receives a submission of user-categorized transactions. In step 2350, the system updates pre-defined rules in the individual ledger template in accordance with the categories assigned by the user to the transactions. In step 2355, the system displays the individual expense accounting ledger to the user. The individual expense accounting ledger also enables the user to re-categorize transactions if the user wishes. In step 2360, the system checks to see if the user has re-categorizes any transactions; if so, the system continues the process 2300 at step 2345 until the user no longer re-categorizes any transactions. The system can perform steps in the process 2300 periodically or upon user request. For example, the system can retrieve transaction information from user accounts when the user is not signed in to the system so as to minimize potential wait time for the user.
Overview
When a third party manages the payment of bills for an individual, or a large group of individuals, automating certain aspects of the bill-paying process allows for improved efficiency, security and customer service. This subsystem manages the basic bill review and makes recommendations to either approve or more deeply review the bill. This allows an operator to focus on bills that require more service while still managing a high number of clients. The subsystem operates utilizing a basic set of preloaded preferences based on the type of bill, client, operator, vendor type and rating and other requirements. The subsystem is also designed to learn from past experiences and improve.
In a system designed to manage bill payment for an individual or group of individuals by a third party, the payment of individual bills can be made easier by developing a process for automating payment approval. The data will enter the system after being processed from an OCR system designed to extract the pertinent data from the bill and auto-populate within the system, or can be entered manually, e.g., hard-to-read data that is clarified over the phone, hand-written notes, etc. This system can review bills as they are processed into the program to determine if they meet a set pattern of criteria and then make a recommendation to pay or to place under further review. Criteria for making the recommendation include analyzing a database of previous payments made to that particular vendor for the corresponding individual in the past. Other criteria may be dictated by the administrator over the individual account and the operator manages. These criteria fall into categories such as fraud detection, error detection, whether the bill fails to meet any other pre-described criteria, etc. This system will increase time needed to pay bills for another individual and increase the efficiency of the process while at the same time improving quality control, security and fraud protection.
In a system designed to manage the payment of bills for an individual or group of individuals by a third party, the system reviews all upcoming or new payments 701 before they are submitted to hold them against a preset list of criteria 702, as shown in
Overview
When managing the payment of bills for an individual or group of individuals, in order to improve automation, security, and oversight of the process, one should be able to interact with any banking institution to transfer funds from the clients account to the vendor being paid. A single operator should be able to pay bills for multiple clients from a multitude of banking institutions. As described below, a subsystem connects with any banking institution, and allows the client to link into the system from their bank.
This subsystem is designed to service those individuals looking for a managed service by a third party dedicated to managing the payment of their bills. In order to help automate this process, a connection to the individual client's bank account is created. This allows the subsystem to manage the process while maintaining a high degree of security and automation.
This subsystem manages the payment of bills for a group of individuals by a third party. To allow for flexibility for the end client, the system used to manage the payment of bills makes an electronic connection with each individual client's bank of choice. This connection occurs through a secure electronic channel allowing for the transfer of funds from the clients designated bank account to the vendor selected using the third-party management system. Within the third-party management system, a user profile page allows the operator to enter in as part of standard client profile information 805, data pertaining to the financial institution that the client chooses. The partner bank makes available to the system data pertaining to the client's account such as the account balance and activity reports. This information is loaded on the management system and accounted for to reflect history from not only the bank but also from changes in the management system. For the client, this system can have the look and feel of the bank they hold the account with but for the operator is a standardized platform.
Referring to
Overview
In a system where bills are managed and paid by a third party on behalf of an individual, that third party should make the decision of when to pay the bill. In other words, a system designed to manage the payment of bills for an individual by a third party should have a system that makes recommendations on payment approval to the operator.
The subsystem described below relies on a process designed to determine whether the bill should be paid or reviewed further by the operator. This process is designed to take into account many different features of the bill, the profile of the client, operator, vendor type & internal vendor rating, and many separate features. The decision to pay a bill is generally based on a number of factors that the third party should take into account in order to approve the bill for payment. In order to make sure that each payment is screened before paid and that all applicable issues are taken into account, an automated system described below holds the payment up against these parameters first and then makes a recommendation.
In a system designed to manage the payment of bills for an individual or group of individuals by a third party, a subsystem reviews all upcoming payments before they are submitted to hold them against a preset list of criteria. These criteria can be based on the system administrators' preset requirements, based on current and historical data, vendor rating & type, based on client preferences and operator parameters, current bank balance, etc. Each bill that is placed in the system is assigned a list of criteria. Within the system, the operator can see a list of individual or of a collection of client bills and the system displays those that meet criteria for payment and those that do not. With each bill is an explanation of why the bill is recommended to be paid or why it is not. To determine these criteria, a set formula is created for each bill that takes into account some automated criteria such as payment history, range of variation in amount paid, when the payment was last made and with what frequency, etc. Some other criteria can be defined by the system operator such as client preferences to always review first or review when over a certain threshold, to review further if the bill increases by a certain amount over a period of time, if this is a new bill and that all new bills should be reviewed for a certain period of time, if there is a pending dispute with this bill started either by the client or operator, etc.
An example of the above routine is shown in
Operator-set criteria 902 includes criteria set by the operator. The system may provide a list of criteria that the operator can choose from. Whichever are selected are those that are included in the routine. Some examples are as follows: 1) amount to be paid cannot increase by more than (select an amount, e.g., 10%) per period; 2) always needs further review, never allow for auto approval; 3) flag for administrator review if the account number being paid does not match the account number on the bill; 4) flag for administrator review if the payment is to an individual and not a company; and 5) flag for administrator review if this is a one time high dollar (select from amount variations) payment that has no similar history (for example: operator requests to pay a vendor $500 that is normally $50 per month).
Client-set criteria 903: This criterion is requested by the client through the client portal or by the operator on the clients' behalf. Whichever are selected are those that are included in the routine. Some examples are as follows: 1) client approval required before payment; 2) do not pay if amount is over a certain amount; 3) pay minimum required unless notified otherwise; 4) always pay full balance no matter amount; and 5) alert if amount increases by (select percentage change and frequency).
When the payments have been run through the payable bill routine of
Overview
A bill payment system collects a variety of data regarding users of the system, their bills, and various vendors. This data can be aggregated and mined to produce custom reports that could provide useful information. Described below is a subsystem that enables data mining and reporting on data contained within a bill payment system.
PPS 115 Auditing Engine to Operate within a Concierge Bill Pay System
Overview
In a bill paying system designed to oversee the management of paying bills for a group of individuals by a third party, the need arises for having an auditing system that will allow the administrator to maintain a high level of security and automation of risk reduction in the system. Such concerns arise such as whether the operator is correctly paying a bill, is transferring the correct amount, is defrauding a client in some way or is inaccurately entering data that must be accounted for and a system to constantly audit activity is paramount.
As shown in
The auditing subsystem employs a set of databases 1603 that manage the historical client and vendor information. Also, an administrator function 1601 creates or facilitates creating rules, making of approvals, and setting of levels of sensitivity in the system on what will raise an ‘alarm’. The databases 1603 collect data such as average vendor payments, average client payment, client preferences, variation in payment history, and payment thresholds that may alert the administrator, as well as other such data points. This bill paying system 1602 recommends whether a bill is payable and if not why. The bill paying system 1602 also has a database that collects and stores all security and fraud concerns in the bill paying system 1602. The administrator will be able to review the bill paying system 1602 by operator and client for historical data and points of interest
The auditing subsystem may include the following components.
1. Creation and Management of Users 1604: the auditing subsystem may include a page which permits the administrator to create new users (operators, advisor and clients) as well as set preferences for auditing the system.
2. System Logs and Alerts 1605: The auditing subsystem automatically logs all usage of the system and by who based on preset criteria. This data can be searched by client, operator, date or by activity. Alarms or notifications can be set for specific activity depending on a sensitivity level set by the administrator. These will show up in separate reports or are “flagged” for review when the administrator logs onto the bill paying system. For example, all bills that the system recommends for further review can be flagged for the administrator to see.
3. Operator Controls and Rules 1606: the auditing subsystem may include a page that contains rules set by the administrator for specific operators and/or operators' assigned clients. If specific criteria are not met while the operator is using the system, the operator cannot proceed without a supervisor's approval. General rules can be set for all operators or specific limitations can be set for each operator and/or client. Examples of such rules include the following: 1) All account numbers entered are matched against those on the bill before payment is made. Any discrepancies to this rule will lock out the operator from paying the bill and it will be recorded here in a log. A supervisor's approval code must be entered to override the rule and pay the bill; 2) Any payment request over a certain amount will need a supervisor's approval code to be paid; 3) All new vendors added to the system must be approved before payments can be made. Bills cannot be paid to these vendors until the administrator approves the vendors.
The administrator has the ability to create accounts for managers that can only view system-wide information set by the administrator. This allows multiple users to audit the system from different angles with different information. One manager may be notified when then system finds a new vendor that needs approval. Another manager may be notified of all bills above a certain dollar limit.
Overall, see
Overview
A user of a bill payment system may wish to be notified when a certain charge or transaction has posted to one or more of the user's account. For example, if a user visits a commercial entity such as a restaurant and uses their credit card, sometimes during this type of transaction the card may be swiped multiple times in error by the cashier. The user may worry that they may be double-charged. Or, a user may visit a commercial retail store and return a product to receive a refund. The user may wish to be notified when the refund has been processed to their account.
A bill payment system can include a subsystem that enables users to track or locate individual charges on their accounts or vendor statements. Described below is a subsystem that enables users to track or locate individual charges on their accounts or vendor statements.
Unless the context clearly requires otherwise, throughout the description and the claims, the words “comprise,” “comprising,” and the like are to be construed in an inclusive sense, as opposed to an exclusive or exhaustive sense; that is to say, in the sense of “including, but not limited to.” As used herein, the terms “connected,” “coupled,” or any variant thereof, means any connection or coupling, either direct or indirect, between two or more elements; the coupling of connection between the elements can be physical, logical, or a combination thereof. Additionally, the words “herein,” “above,” “below,” and words of similar import, when used in this application, shall refer to this application as a whole and not to any particular portions of this application. Where the context permits, words in the above Detailed Description using the singular or plural number may also include the plural or singular number respectively. The word “or,” in reference to a list of two or more items, covers all of the following interpretations of the word: any of the items in the list, all of the items in the list, and any combination of the items in the list.
The above detailed description of embodiments of the invention is not intended to be exhaustive or to limit the invention to the precise form disclosed above. While specific embodiments of, and examples for, the invention are described above for illustrative purposes, various equivalent modifications are possible within the scope of the invention, as those skilled in the relevant art will recognize. For example, while processes or blocks are presented in a given order, alternative embodiments may perform routines having steps, or employ systems having blocks, in a different order, and some processes or blocks may be deleted, moved, added, subdivided, combined, and/or modified to provide alternative or subcombinations. Each of these processes or blocks may be implemented in a variety of different ways. Also, while processes or blocks are at times shown as being performed in series, these processes or blocks may instead be performed in parallel, or may be performed at different times. Further any specific numbers noted herein are only examples: alternative implementations may employ differing values or ranges.
The teachings of the invention provided herein can be applied to other systems, not necessarily the system described above. The elements and acts of the various embodiments described above can be combined to provide further embodiments.
Any patents and applications and other references noted above, including any that may be listed in accompanying filing papers, are incorporated herein by reference. Aspects of the invention can be modified, if necessary, to employ the systems, functions, and concepts of the various references described above to provide yet further embodiments of the invention.
These and other changes can be made to the invention in light of the above Detailed Description. While the above description describes certain embodiments of the invention, and describes the best mode contemplated, no matter how detailed the above appears in text, the invention can be practiced in many ways. Details of the system may vary considerably in its implementation details, while still being encompassed by the invention disclosed herein. As noted above, particular terminology used when describing certain features or aspects of the invention should not be taken to imply that the terminology is being redefined herein to be restricted to any specific characteristics, features, or aspects of the invention with which that terminology is associated. In general, the terms used in the following claims should not be construed to limit the invention to the specific embodiments disclosed in the specification, unless the above Detailed Description section explicitly defines such terms. Accordingly, the actual scope of the invention encompasses not only the disclosed embodiments, but also all equivalent ways of practicing or implementing the invention under the claims.
While certain aspects of the invention are presented below in certain claim forms, the inventors contemplate the various aspects of the invention in any number of claim forms. For example, while only one aspect of the invention is recited as a means-plus-function claim under 35 U.S.C § 112, sixth paragraph, other aspects may likewise be embodied as a means-plus-function claim. (Any claims intended to be treated under 35 U.S.C. § 112, ¶6 will begin with the words “means for”.) Accordingly, the inventors reserve the right to add additional claims after filing the application to pursue such additional claim forms for other aspects of the invention.
This application claims priority from and incorporates by reference in their entireties, U.S. Provisional Application No. 60/910,141, filed on Apr. 4, 2007, U.S. Provisional Application No. 60/912,110, filed on Apr. 16, 2007, and U.S. Provisional Application No. 60/944,670, filed on Jun. 18, 2007.
| Number | Date | Country | |
|---|---|---|---|
| 60910141 | Apr 2007 | US | |
| 60912110 | Apr 2007 | US | |
| 60944670 | Jun 2007 | US |
