Patent Application
20140278640
The present disclosure relates generally to business workflow management systems and methods. More particularly, the present disclosure relates to business workflow management systems and methods optimized for small to medium-sized businesses that includes a recommendation engine to parse through data to provide a finite and optimized to-do list to business owners and employees to optimize business operation and overall productivity.
Conventionally, a variety of tools exist for assisting businesses to operate, such as, without limitation, accounting packages, enterprise resource planning (ERP) systems, workflow management systems, customer relationship management (CRM) systems, timekeeping systems, and the like. These tools can be collectively referred to as software packages that assist businesses, their owners, employees, etc. in day-to-day operations as well as strategic operations. Businesses can generally be classified by size, i.e. small to medium-sized businesses and large businesses. In the context of large businesses, these organizations generally have rich Information Technology (IT) infrastructures along with customization of the aforementioned software tools to their specific needs. Furthermore, large businesses include infrastructure and employees dedicated to operating various corporate functions (e.g., accounts receivable, accounts payable, human resources, etc.). These various corporate functions can be generally referred to as the administrative tasks associated with running a business. In the context of large businesses, employees and business owners are only required to focus on a small subset of the administrative tasks of the business.
Small and medium-sized business owners and employees are typically good at their associated core business, but not so much with respect to the administrative tasks. This is as expected—small businesses are successful because of their core business focus, not because they operate with optimal efficiency from a financial, manufacturing, etc. perspective. Disadvantageously, small and medium-sized businesses do not have the scale for a rich IT infrastructure, customization of software tools or use of the software tools, or dedicated resources to perform the administrative tasks. A further observation is that most “off-the-shelf” tools for small and medium-sized businesses are directed to the accountants or bookkeepers for the business, not the business owners or employees. Furthermore, these “off-the-shelf” tools are typically primarily used by the accountants or bookkeepers as a compliance tool for preparing tax filings and the like. Having small and medium-sized business owners and employees become experts in such tools is not an optimal solution as it inevitably takes them away from the core business focus. However, the important data is there in such tools and is not presently being provided to the small and medium-sized business owners and employees in a manner that enables them to optimize business operation and overall productivity.
In an exemplary embodiment, a method includes communicating via a workflow management system to a client device associated with a user and deriving a context associated with the user; analyzing data in one or more data sources via a recommendation engine of the workflow management system to derive contextually-derived tasks for the user, wherein the contextually-derived tasks are relevant, selective, and actionable based on the context to optimize workflow and efficiency of the user; managing a to-do list for the user comprising the contextually-derived tasks and user-defined tasks; and selectively updating the to-do list based on changes in the user's context and ongoing analysis of the data. The one or more data sources can include financial and transaction data sources of one or more organizations. The method can further include providing the contextually-derived tasks from the recommendation engine based on a plurality of factors associated with the organizations and associated financial and transaction data and with the user and the associated context. The context of the user can include a location determined by the client device. The method can further include receiving a user-defined task and including the user-defined task in the to-do list, wherein the user-defined task comprises one or more an appointment, user-generated tasks, and tasks generated by other users and delegated to the user. The to-do list can be a federated list of all tasks for the user across all personas associated with the user.
The method can further include performing integrated time management in conjunction with the to-do list of the user thereby tracking time spent on each task in the to-do list and providing the time spent as tentative time records of the user. The method can further include registering the user for the workflow management system; and assigning one or more personas to the user based on the data sources, wherein the one or more personas comprise personal information of the user and information related to one or more organizations associated with the user. The method can further include managing the to-do list with tasks for each of the personas of the user in an integrated manner; and sorting the to-do list based as the context and location of the user changes. The method can further include receiving a notification from a task owner upon completion of each of the contextually-derived tasks. The method can further include synchronizing the to-do list with a calendar thereby incorporating calendar items in the to-do list. The method can further include receiving data capture from a client device of the user and integrating associated data in the workflow management system or the one or more data sources.
In yet another exemplary embodiment, a workflow management system includes a network interface communicatively coupled to a user through a network; a data store communicatively coupled to one or more data sources; a processor communicatively coupled to the network interface and the data store; and memory storing instructions that, when executed, cause the processor to perform the steps of: communicating to the user and deriving a context associated with the user; analyzing data in the one or more data sources via a recommendation engine to derive contextually-derived tasks for the user, wherein the contextually-derived tasks are relevant, selective, and actionable based on the context to optimize workflow and efficiency of the user; managing a to-do list for the user comprising the contextually-derived tasks and user-defined tasks; and selectively updating the to-do list based on changes in the user's context and ongoing analysis of the data. The one or more data sources can include financial and transaction data sources of one or more organizations. The instructions, when executed, can further cause the processor to perform the steps of providing the contextually-derived tasks from the recommendation engine based on a plurality of factors associated with the organizations and associated financial and transaction data and with the user and the associated context.
The instructions, when executed, can further cause the processor to perform the steps of receiving a user-defined task and including the user-defined task in the to-do list, wherein the user-defined task comprises one or more of an appointment, user-generated tasks, and tasks generated by other users and delegated to the user, wherein the to-do list is a federated list of all tasks for the user across all personas associated with the user. The instructions, when executed, can further cause the processor to perform the steps of performing integrated time management in conjunction with the to-do list of the user thereby tracking time spent on each task in the to-do list and providing the time spent as tentative time records of the user. The instructions, when executed, can further cause the processor to perform the steps of: registering the user for the workflow management system; assigning one or more personas to the user based on the data sources, wherein the one or more personas comprise personal information of the user and information related to one or more organizations associated with the user; managing the to-do list with tasks for each of the personas of the user in an integrated manner; and sorting the to-do list based as the context and location of the user changes. The instructions, when executed, can further cause the processor to perform the steps of receiving a notification from a task owner upon completion of each of the contextually-derived tasks.
In yet another exemplary embodiment, a client device includes a network interface communicatively coupled to a workflow management system through a network; a location determination device configured to identify a real-time location of the client device; a processor communicatively coupled to the network interface and the location determination device; and memory storing instructions that, when executed, cause the processor to perform the steps of: communicating to the workflow management system to provide a context and location associated with the user; receiving contextually-derived tasks for the user, wherein the contextually-derived tasks for the user are responsive to data in one or more data sources that is analyzed by a recommendation engine in the workflow management system, wherein the contextually-derived tasks are relevant, selective, and actionable based on the context to optimize workflow and efficiency of the user; managing a to-do list for the user comprising the contextually-derived tasks and user-defined tasks; and selectively updating the to-do list based on changes in the user's context and ongoing analysis of the data.
The present disclosure is illustrated and described herein with reference to the various drawings, in which like reference numbers are used to denote like system components/method steps, as appropriate, and in which:
In various exemplary embodiments, business workflow management systems and methods optimized for small to medium-sized businesses are described. The systems and methods can include a recommendation engine to parse through data to provide a finite and optimized to-do list to business owners and employees to optimize business operation and overall productivity. For example, the recommendations in the to-do list are based on data analysis using a plurality of factors such as context, time, efficiency, etc. It is an objective of the systems and methods to be a virtualized assistant for business owners and employees. In this manner, the systems and methods are focused on the needs and objectives of business owners in the context of running a more efficient business. As an example, conventional accounting software can provide various known reports, graphs, etc. However, business owners and employees often do not comb over such reports, graphs, etc. to see what to do next. The systems and methods provide concrete recommendations based on analyzing the data, context, and the like. One such recommendation can include contacting a client or customer who typically pays invoices on time, but is currently behind. Furthermore, such a recommendation can be made in the context of lower funds being available in the company's operating accounts. That is, the recommendations seek to be relevant, actionable, and contextually-driven to optimize business operations recognizing that small and medium-sized businesses have finite resources during ongoing operations.
The systems and methods leverage the emerging IT infrastructure of computationally powerful mobile devices, ubiquitous network connectivity to the cloud, and the like. In this manner, the systems and methods recognize that small to medium-sized businesses do not have the resources for rich IT infrastructures. A further objective is to act as a companion to the business owners and employees recognizing that complex software tools have a high barrier to entry to be useful. Furthermore, the systems and methods recognize that users are managing their personal and work life in an integrated fashion. Additionally, some users (e.g., accountants, contractors, etc.) can have multiple different employers. In this manner, users may wear different “hats.” To be useful, the systems and methods have to integrate the usage trend to manage the to-do list in a seamless fashion between each user's different “hats.” The systems and methods start with a problem—business owners and employees have a finite amount of time and resources and must keep focus on the core business. With that in mind, the systems and methods seek to operate as a companion providing contextually-derived tasks as well as user-defined tasks to users, including both business, personal, and the like.
The systems and methods utilize a premise that each user has different contexts or “hats” such as at least a personal context and a work context. The objective is to make the user more effective in each of these contexts in a merged, integrated, and streamlined fashion. At a base level, the systems and methods provide recommendations to users in the form of a task list or to-do list. Recommendations can be both based on the personal and work context. For example, personal recommendations can be derived based on making the user more effective in performing normal tasks while business related recommendations can be derived based on financial information to make the business more productive and efficient. Again, the objective is to provide streamlined and actionable recommendations in a single list. The systems and methods provide a task-oriented view to the user as opposed to the conventional control-oriented view. By task-oriented view, the user does not require expertise in interacting with the systems and methods, but rather is presented with actionable tasks. In the conventional control-oriented view, the user has data and is responsible for parsing the data to figure out the actionable tasks. Thus, the user does not need to bring specialized knowledge such as financial literacy to bear in using the systems and methods. Rather than pour over financial data, the systems and methods perform such tasks in an automated and intelligent fashion to determine an optimal task based thereon.
Referring to
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The processor 202, 302 is a hardware device for executing software instructions. The processor 202, 302 may be any custom made or commercially available processor, a central processing unit (CPU), an auxiliary processor among several processors associated with the server 110 and the client device 120, a semiconductor-based microprocessor (in the form of a microchip or chip set), or generally any device for executing software instructions. When the server 110 and the client device 120 is in operation, the processor 202, 302 is configured to execute software stored within the memory 210, 310, to communicate data to and from the memory 210, 310, and to generally control operations of the server 110 and the client device 120 pursuant to the software instructions. Note, the processor 310 may include a mobile-optimized architecture whereas the processor 210 may include a server-optimized architecture. The I/O interfaces 204, 304 may be used to receive user input from and/or for providing system output to one or more devices or components. User input may be provided via, for example, a keyboard, touch pad, stylus, voice commands, and/or a mouse. System output may be provided via a display device, audible indicia, and a printer (not shown). I/O interfaces 204, 304 can include, for example, a serial port, a parallel port, a small computer system interface (SCSI), an infrared (IR) interface, a radio frequency (RF) interface, a universal serial bus (USB) interface, and/or any proprietary interfaces (e.g. 19pin or 30pin connectors). The I/O interfaces 204, 304 can include a graphical user interface (GUI) that enable user interaction. Furthermore, the I/O interfaces 204, 304 may include a camera and/or video camera device.
The network interface 206 may be used to enable the server 110 to communicate on a network, such as the Internet and the like, etc. For example, the server 110 can utilize the network interface 206 to communicate to/from the plurality of users 102, etc. The network interface 206 may include, for example, an Ethernet card or adapter (e.g., 10BaseT, Fast Ethernet, Gigabit Ethernet) or a wireless local area network (WLAN) card or adapter (e.g., 802.11a/b/g/n). The network interface 206 may include address, control, and/or data connections to enable appropriate communications on the network. The radio 306 enables wireless communication for the client device 120. Any number of suitable wireless data communication protocols, techniques, or methodologies can be supported by the radio 306, including, without limitation: RF; IrDA (infrared); Bluetooth; ZigBee (and other variants of the IEEE 802.15 protocol); IEEE 802.11 (any variation) or other WLAN variant; IEEE 802.16 (WiMAX or any other variation); any 3G/4G Long Term Evolution (LTE) related protocols; paging network protocols; magnetic induction; satellite data communication protocols; GPRS; Global Positioning Satellite (GPS); and any other wireless data communication protocols. For example, the radio 306 can have multiple functions such as, without limitation, communication via a wireless service provider using 3G/4G, communication via a WLAN, and location determination via GPS.
The data store 208, 308 may be used to store data. The data store 208, 308 may include any of volatile memory elements (e.g., random access memory (RAM, such as DRAM, SRAM, SDRAM, and the like)), nonvolatile memory elements (e.g., ROM, hard drive, tape, CDROM, and the like), and combinations thereof. Moreover, the data store 208, 308 may incorporate electronic, magnetic, optical, and/or other types of storage media. In one example, the data store 208 may be located internal to the server 110 such as, for example, an internal hard drive connected to the local interface 212 in the server 110. Additionally in another embodiment, the data store 208 may be located external to the server 110 such as, for example, an external hard drive connected to the I/O interfaces 204 (e.g., SCSI or USB connection). In a further embodiment, the data store 208 may be connected to the server 110 through a network, such as, for example, a network attached file server. In the context of the client device 120, the data store 308 is typically local to the device although the client device 120 can also access external data stores in a manner similar to the server 110.
The memory 210, 310 may include any of volatile memory elements (e.g., random access memory (RAM, such as DRAM, SRAM, SDRAM, etc.)), nonvolatile memory elements (e.g., ROM, hard drive, tape, CDROM, etc.), and combinations thereof. Moreover, the memory 210, 310 may incorporate electronic, magnetic, optical, and/or other types of storage media. Note that the memory 210, 310 may have a distributed architecture, where various components are situated remotely from one another, but can be accessed by the processor 202, 302. The software in memory 210, 310 may include one or more software programs, each of which includes an ordered listing of executable instructions for implementing logical functions. The software in the memory 210, 310 includes a suitable operating system (O/S) 214, 314 and one or more programs 216, 316. The operating system 214, 314 essentially controls the execution of other computer programs, such as the one or more programs 216, 316, and provides scheduling, input-output control, file and data management, memory management, and communication control and related services. The programs 216, 316 can include an application operating the system 100 on the server 110 and “apps” operating the system 100 on the client devices 104. The programs 216 can include the workflow management system 100, and the programs 316 can include client-side apps on the client devices 120 for interfacing with the workflow management system 100 or browser applications for interfacing over the Web to the workflow management system 100.
Referring back to
The data interface 140 is configured to interface with the data sources 130. Functionally, the data interface 140 is responsible for transmitting and receiving data from the data sources 130 for use in the workflow management system 100. As described herein, the data sources 130 can generally include any data related to a business, organization, or the users 102. Specifically, the data sources 130 can include multiple financial and transaction data sources or the like. In an exemplary embodiment, the workflow management system 100 is configured to interface to external data sources 130 such as accounting packages, time management systems, email systems, document management systems, ERP systems, client contact management systems, and the like. For example, the data sources 130 can include financial packages with Application Programming Interfaces (APIs) for connection therewith. Additionally, it is also contemplated that the workflow management system 100 manages its own data as well including data related to any of the aforementioned systems. Thus, the data sources 130 may be external, internal, or a combination thereof to the workflow management system 100 as well as actively managed, passively managed, or a combination thereof by the workflow management system 100.
The Web portal 142 enables the users 102 to interact with the workflow management system 100 via a browser application that is executed locally on the client device 120. That is, the Web portal 142 communicates to the client device via various Web related protocols (e.g., Hypertext Markup Language (HTML)) and the like. The user interaction function 144 enables the users 102 to interact with the workflow management system 100 via direct exchange of data between the server 110 and an application on the client device 120. Further, the user interaction function 144 is configured to interface data with a graphical UI in the Web portal 142 for user interaction with the workflow management system 100. In an exemplary embodiment, the client device 120 includes an application program for interfacing with the workflow management system 100. The user interaction function 144 has a data connection with the application program for receiving and transmitting data. In this manner, the user interaction function 144 interacts with the users 102 to provide a to-do list with integrated timekeeping, with our workflow and mechanisms (tentative time records, reconciliation, etc.) for presenting selective, action-oriented, and narrowly-focused recommendations from the data sources 130.
Further, the user interaction function 144 contemplates intermittent communications between the client device 110 and the server 120 based on network availability. In this manner, the client device 110 can preserve data for operation while off-line and perform synchronization when on-line with the server 120. In an exemplary embodiment, the workflow management system 100 is a cloud-based architecture where the server 110 (or multiple servers 110) is in the cloud with connections to the data sources 130 with the client devices 120 intermittently connected to the server 110 but able to operate in a persistent state when disconnected. In an exemplary embodiment, the user interaction function 144 enables a local UI on the client device 120 to interface with the server 110. For example, the UI is local to the client device 120 such as using Javascript, JavaScript Object Notation (JSON), etc. The client device 120 operates as a presentation device for the UI without performing too much processing—this is reserved for the server 110. The server 110 and the client device 120 are not sending a lot of data back and forth, but rather minimizing communication to preserve network bandwidth with search and analysis functions performed in the cloud at the server 110. In an exemplary embodiment, as described herein, the client device 120 can be a mobile device such as a smart phone, tablet, or some combination. Note, despite intermittent communications, the workflow management system 100 includes synchronization between the client device 120 and the server 110 managing data in a single state.
The workflow management system 100 recognizes that on a small-form factor device such as a mobile device, presentation space is limited and it is not useful to download and present a lot of data in spreadsheets, reports, graphs, etc. Rather, the intent of the workflow management system 100 is to present focused recommendations based on the back-end processing of the data at the server 110. In this manner, there is not a need to download a lot of data between the server 110 and the client device 120 thereby reducing complexity of the software and processing on the client device 120. For example, it is less efficient to present a user with an aging report on a mobile device than it is to present actionable recommendations based on the aging report on the mobile device—in this example, to call a specific client whose bill is past due. The objective of the workflow management system 100 is to engage the user in a convenient, optimized manner regardless of platform, but in an exemplary embodiment, the workflow management system 100 recognizes the migration to smaller form-factor devices and is focused on optimization thereof.
The recommendation engine 146 conceptually resides between the data sources 130 via the data interface 140 and the users 102 via the Web port 142 and/or the user interaction function 144. The recommendation engine 146 further interacts with the to-do list manager 148 to populate data contained therein, i.e. the recommendation engine 146 feeds the to-do list manager 148. As described herein, the recommendation engine 146 recognizes that small and medium-sized business owners and employees wear multiple hats and are not necessarily experts in dealing with all the intricacies in operating a business optimally. Further, the recommendation engine 146 realizes that significant amounts of data exist in the context of small and medium-sized businesses that simply is not combed over and optimized due to the numerous demands and resource limitations of the owners and employees. In this manner, the recommendation engine 146 is an artificial intelligence function that parses data in the data sources 130 and provides selective, action-oriented, and narrowly-focused recommendations. That is, the recommendation engine 146 analyzes the data to figure out interesting and useful data for translation into actionable recommendations based thereon. The recommendation engine 146 is designed within the constructs that small to medium-sized businesses are short on time and cash, but otherwise need to improve effectiveness.
In an exemplary embodiment, the recommendation engine 146 can include financial related recommendations based on reviewing financial or accounting data in the data sources 130. For example, business owners and employees may have some degree of financial illiteracy or simply be too busy to comb over financials on a regular basis to optimize business operation. Here, the workflow management system 100 can feed off mirrored financial and accounting data (e.g., mirrored QuickBooks-integrated data). Also, the workflow management system 100 can also maintain financial and accounting data in an integrated manner. The objective here is to mine this financial data so that the business owner and employees do not have to do deep dives. Rather, the recommendation engine 146 seeks to act as a business companion to provide finite, actionable recommendations from the data. The recommendation engine 146 is providing recommendations, not data. Again, with the realization that resources are limited, the recommendation engine 146 does not seek to inundate business owners and employees with hundreds of tasks or action items, but rather a finite, reasonable set selected based on context, situation, and the like to have maximum impact in business optimization. Additionally, the recommendation engine 146 can also include personal recommendations related to making the user more effective.
The recommendation engine 146 can practically provide any type of context-derived task. It is the objective of the workflow management system 100 to parse and analyze the data in the data sources 130 to derive narrowly-focused recommendations, via the recommendation engine 146, from multiple financial and transaction data sources. For example, if days sales outstanding (DSOs) are high based on a review of the data by the recommendation engine 146, a concrete recommendation can include contacting specific overdue customers or clients. In this manner, the business owner or employees are not merely presented a receivables aging report, but rather actionable recommendations based thereon. The recommendation engine 146 is an intelligent engine that creates tasks, encoding workflow directly into tasks that are presented via the to-do list manager 148 rather than implicit creation of tasks. Thus, the recommendation engine 146 acts as a companion to the business owners and employees. Another exemplary recommendation can include noticing billing has slowed down, but invoices are ready to be sent. Here, the recommendation engine 146 can create specific billing tasks. Further, the specific billing tasks can be created concurrently with project completion as the recommendation engine 146 monitors time management or project management data.
The recommendation engine 146 can also break down tasks in the event specific tasks are “stuck” meaning little progress is being made for complex tasks. That is, tasks may be split into multiple tasks or different phases as well as combined into unified tasks. For example, consider the example of climbing Mt. Everest as an exemplary task. This is clearly a large, complex task, but it can be tackled in multiple tasks broken down. The recommendation engine 146 can be configured to parse and split tasks to better improve personal effectiveness. In the example of climbing Mt. Everest, the task can be broken down into a first task of obtaining information on the climb such as getting a book on climbing Mt. Everest. Furthermore, the recommendation engine 146 can use these techniques when it is determined that a user is stuck on a particular task—identify that a task is “stuck” and encourage the user to break it down further for improved effectiveness. For example, the recommendation engine 146 can suggest that the user try and break down a large task.
In an exemplary embodiment, one aspect of the workflow management system 100 includes integration with the data source 130 being accounting or financial information. For example, the data source 130 could be QuickBooks or some other financial software package. It is the intent of the recommendation engine 146 to sit between QuickBooks and the user to analyze and parse the financial data to provide concrete, actionable tasks based thereon. The objective is to make the analytics concrete and task oriented for users who do not have a significant knowledge of finance and accounting. In this exemplary embodiment, the interface between QuickBooks and the server 110 can be in the cloud, using an API to interface data between QuickBooks and the server 110. In practice, QuickBooks (or any other financial software package) is operating at a business's location or some other location. The server 110 includes the data interface 140 with a connector to interface data from QuickBooks. The analysis and recommendations are done in the cloud and push down to the client device 120 for action based thereon.
The to-do list manager 148 interacts with the recommendation engine 146, the Web portal 142, the user interaction function 144, and the user management function 150 to actively manage a to-do or task list for each of the users 102. In the context of the workflow management system 100, a to-do or task list is an organizing principle, i.e. a nucleus of the overall system. Here, interaction between the users 102 and the workflow management system 100 is simplified—each of the users 102 is presented a to-do or task list (to-do and task list may be used interchangeably)—workflow is implicit, i.e. tasks are assigned, delegated, etc. with concrete deliverables and timing, thus the user 102 knows what to do based on the tasks. Tasks are an efficient method of tracking workflow. Each task has an assigned owner, possible deadline, and concrete action. Each task may further include interested users 102 who are notified of the task completion and/or progress. This enables follow-up and closure. Also, meetings, appointments, etc. can also be defined as tasks which are scheduled at specific times. For example, these can be user-defined tasks. Other user-defined tasks can include, without limitation, user-generated tasks, tasks generated by other users and delegated, and the like Further, the to-do list manager 148 can be synchronized with a user's 102 calendar both on the client-side (the client device 120) and on the server-side (e.g., the server 110, or another server operating a calendar application).
In an exemplary embodiment, the workflow management system 100 manages a user's calendar in a unique and integrated fashion with the to-do list. That is, with a realization that effectiveness is maximized by putting everything that is to be done into a single list, appointments from the calendar are integrated into the to-do list and managed as a single list of tasks. By managing calendar items such as appointments and tasks together, the workflow management system 100 can subordinate items to one another. For example, a user may need to complete an appointment to make progress on the larger task. In such a case, the workflow management system 100 can withhold or block presentation of the larger task until completion of the appointment. In this manner, linkages can be expressed in a natural way, e.g. once the appointment occurs, the associated task can be active again. Here, the workflow management system 100 minimizes presentation of tasks to the user to the most pertinent and actionable at any given time thereby improving effectiveness. The workflow management system 100 can mirror tasks to/from a user's calendar as well such that the user does not have to manually manage two separate items—the calendar and the to-do list. In an exemplary embodiment, the calendar and task list synchronization can occur on the client-side using standard APIs associated with calendar software although this could also be done on the server-side. Further, the workflow management system 100 can operate natively on the client device 120 in a disconnected mode (where the mobile device 120 is not connected to the server 110 for some reason) thereby ensuring the calendar and task list maintain synchronization. This is less likely in managing the calendar and task list synchronization on the client side.
The to-do list manager 148 manages tasks for each of the users 102 based on their associated roles, specializations, etc. as well as their own personal data. The user interaction function 144 and/or the Web portal 142 present the to-do list with tasks as a dashboard for the users 102. For example, the client device 120 can include the task list via an installed app that has push or other type of notifications. Further, the users 102 can receive tasks based on their roles and specializations. That is, business owners will receive different tasks than sales managers, etc. The intent with the tasks is to improve the effectiveness of the business owner as well as associated employees. The dashboard is easy to navigate as the main interaction between the user 102 and the workflow management system 100 is the task list. The user 102 can update the task list dynamically from the client device 120. Further, the workflow management system 100 can have built-in intelligence related to tasks. For example, if a current task is to attend a meeting at a certain time, the workflow management system 100 can determine that the user 102 (and other users 102) are at the meeting based on location information from their associated client devices 120. Here, the user 102 would not need to update the task list; instead it can be automatically set to complete or in-progress based on this passive data capture.
The root problem with conventional to-do lists is that the users 102 are overwhelmed with tasks, causing them to ignore the to-do list entirely and making them less effective. The workflow management system 100 via the recommendation engine 146 addresses these concerns by picking a few tasks which provide the most benefit based on the context, time, etc. providing narrow focus for the users 102 and prioritization. For example, if the user 102 has to return phone calls, the recommendation engine 146 and the to-do list manager 148 recognize that it is more efficient to batch these together rather than spread them out thereby improving the effectiveness of the user 102. Overall, the workflow management system 100 seeks to improve the effectiveness of the business owner and employees. The effectiveness is managed in two dimensions—time and cash, and the realization that both of these are scarce in the context of small to medium-sized business. These businesses are limited by the limited scalability of the owners, principals, or employees. Small business owners often find it is difficult to delegate tasks related to running the business, i.e. follow-up is difficult, etc. The to-do list manager 148 can include built-in tools for automatic follow-up and the like.
The workflow management system 100 can also include a time management function. This can be integrated or external to another time management system via the data interface 130. The time management function can include keeping track of each of the user's 102 time, location, etc. as well as their work on associated tasks. For example, in a professional services firm, the tasks can be tracked with the time management function for later billing. That is, the workflow management system 100 can generally track the user's 102 work on the tasks thereby automating relevant transactions. This can include tying timekeeping to the to-do list in a complete solution for a professional services firm. Also, actual time spent working on tasks can be one of the data inputs into the recommendation engine 146 for processing thereof. Further, the workflow management system 100 can be integrated to a phone or email system and use its intelligent engine to track emails, phone calls, etc. for integration into the time management function. The time management function can provide tentative time record subject to approval, time record reconciliation across users 102, and the like.
Additionally, the workflow management system 100 can make use of the rich location tracking features associated with the client devices 120. Specifically, an exemplary data source 130 can include real-time or substantially real-time location information for each of the users 102. The workflow management system 100 contemplates using this location information for context in assigning tasks via the recommendation engine 146 as well as for determining ongoing tasks, etc. As described herein, the recommendation engine 146 provides context-derived tasks. In this manner, location provides a significant context for which task to assign. For example, a business owner who may be on a business trip or vacation would not be in a position to necessarily contact overdue clients for payment. Further, meeting attendees can automatically be tracked and a task to attend a meeting can be automatically marked as completed or in-progress. Further, the business owner can use the workflow management system 100 to determine location and time management of employees. For example, how long were certain employees at a worksite? This information can be fed into the time management function as well for invoicing, tracking, etc. Additionally, the to-do list manager 146 can update the task list order based on the location information to provide more relevance and efficiency to the user 102.
Also, the workflow management system 100 can combine the time management function and the location information for passive data capture to assist the users 102. For example, at a business lunch, the workflow management system 100 can be aware of the meeting based on the task list, the location information, etc. The workflow management system 100 can interact with the accounting system to mark any expenses for the business lunch as a deductible or reimbursable expense. Also, the user 102 can simply take a picture of the receipt or pay with the client device 120, and this information can be passively capture and all of the back office information updated automatically. Again, the objective of the workflow management system 100 is to act as a companion or business assistant to the users 102, automating and tracking tasks in whatever manner is conceivable.
The user management function 150 provides a mechanism for the users 102 to register and configure their interaction with the workflow management system 100. The user management function 150 includes a user registration function to register the users 102, their associated client devices 120, and denote their associations with organizations served by the workflow management system 100. Specifically, the user management function 150 can associated a user 102 with various data sources 130. The data sources 130 can be assigned individually and/or based on organization, business, etc. The workflow management system 100 seeks to provide each user 102 a single, unified task list for all tasks—business, personal, etc. This is a key objective to the functional efficiency of the workflow management system 100. Each of the user's 102 has a specific user identity which is tagged to their business, clients, personal data, etc. Also, the users 102 can each have multiple personas that are all managed in an integrated manner by the workflow management system 100. Thus, there is one identity for each of the users 102 across multiple different points that are all managed seamlessly by the workflow management system 100 to provide a federated to-do list to the user 102. The user registration function can be across a community site via the Web portal 142, via integration of personal data by designating as appropriate data source 130, by associating one or more companies, and the like.
An exemplary application can include a financial or accounting professional who works as an independent contractor for multiple businesses. Here, the workflow management system 100 can manage all workflow via the to-do list for all of the multiple businesses as well as personal information. If the financial or accounting professional stops working for a specific business, the user management function 150 can simply remove that designation from that user's 102 profile. This provides a different spin on associating the user's 102—user 102 do not sign up for the company's workflow system, but rather for the workflow management system 100 which integrates with the company's data sources 130. This provides flexibility for the users 102 enabling moonlighting, personal information tracking, etc. in a single, unified manner. Further, the workflow management system 100 has applicability and advantages in the ever-changing business world. At present, information is actively provisioned into the client devices 120. The workflow management system 100 does the opposite—information is automatically added once the user 102 is associated with the data sources 130.
The workflow management system 100 can be offered as a service, e.g. Software-as-a-Service (SaaS), and via a cloud-based infrastructure. In this manner, the workflow management system 100 is not tied to a specific user's company like traditional accounting and other types of systems. Rather, users can sign up for an account on the workflow management system 100 and then be attached or assigned to various companies or organizations. Here, the user can maintain personal information via the workflow management system 100 as well as company information (or multiple companies). Since the workflow management system 100 is not tied specifically to a company or organization, there is a decoupling of resources. Thus, when a user leaves a company or organization, it can be noted in the workflow management system 100 and the associated resources detached while the user maintains her personal information already in the workflow management system 100. Thus, the workflow management system 100 can present a merged task list across a user's entire existence—personal and corporate. This avoids having to keep multiple lists and repositories of information. That is, users typically will have at least two contexts—a work and personal context. The key with the workflow management system 100 is to keep them separate in the back end, i.e. at the server 110, allowing the user to keep the personal information when the work context changes. This is advantageous in enforcing privacy and maintaining continuity while presenting the user a merged view in the task list. This also is advantageous in the trend toward businesses to implement “Bring Your Own Device (BYOD)” policies, where businesses no longer provide devices to users, but rather users obtain their own personal mobile devices (e.g., smart phones, tablets, etc.) and use them for work as well.
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It will be appreciated that some exemplary embodiments described herein may include one or more generic or specialized processors (“one or more processors”) such as microprocessors, digital signal processors, customized processors, and field programmable gate arrays (FPGAs) and unique stored program instructions (including both software and firmware) that control the one or more processors to implement, in conjunction with certain non-processor circuits, some, most, or all of the functions of the methods and/or systems described herein. Alternatively, some or all functions may be implemented by a state machine that has no stored program instructions, or in one or more application specific integrated circuits (ASICs), in which each function or some combinations of certain of the functions are implemented as custom logic. Of course, a combination of the aforementioned approaches may be used. Moreover, some exemplary embodiments may be implemented as a non-transitory computer-readable storage medium having computer readable code stored thereon for programming a computer, server, appliance, device, etc. each of which may include a processor to perform methods as described and claimed herein. Examples of such computer-readable storage mediums include, but are not limited to, a hard disk, an optical storage device, a magnetic storage device, a ROM (Read Only Memory), a PROM (Programmable Read Only Memory), an EPROM (Erasable Programmable Read Only Memory), an EEPROM (Electrically Erasable Programmable Read Only Memory), Flash memory, and the like. When stored in the non-transitory computer readable medium, software can include instructions executable by a processor that, in response to such execution, cause a processor or any other circuitry to perform a set of operations, steps, methods, processes, algorithms, etc.
Although the present disclosure has been illustrated and described herein with reference to preferred embodiments and specific examples thereof, it will be readily apparent to those of ordinary skill in the art that other embodiments and examples may perform similar functions and/or achieve like results. All such equivalent embodiments and examples are within the spirit and scope of the present disclosure, are contemplated thereby, and are intended to be covered by the following claims.
