Patent Application
20190035004
The present application claims priority to Chinese patent application No. 201710077532.9 filed with the Chinese State Intellectual Property Office on Feb. 13, 2017. That application is entitled “Commodity Experience Apparatus and System”, and is incorporated herein by reference in its entirety.
Not applicable.
Not applicable.
This section is intended to introduce various aspects of the art, which may be associated with exemplary embodiments of the present disclosure. This discussion is believed to assist in providing a framework to facilitate a better understanding of particular aspects of the present disclosure. Accordingly, it should be understood that this section should be read in this light, and not necessarily as admissions of prior art.
The present invention relates to the field of user experience, and particularly to a commodity experience apparatus, system and method.
Technology in the Field of the Invention
Online shopping is an extremely convenient shopping manner. With the improvement of living standards and rapid development of network, online shopping has gradually become a consumption pattern for people. Online shopping has many advantages, such as convenient operation, cheaper price and a large amount of information. Meanwhile, online shopping also has many shortcomings, for example, it is impossible to provide virtual experience of commodities, samples cannot be seen at any time, and it is unavoidable that the commodity shopped online is not in line with a real commodity.
In view of this, an object of the present invention is to provide a commodity experience device and system to solve the above problems.
An embodiment of the present invention provides a commodity experience device, which includes an electronic display device and a commodity show shelf. The electronic display device is arranged on the commodity show shelf.
The electronic display device includes a device main body, a display screen and a scanning device, with the display screen and the scanning device arranged on the device main body.
The commodity show shelf includes a base, a show shelf main body, a supporting frame and a storage shelf, with the show shelf main body and the storage shelf arranged on the base, and the supporting frame arranged on the show shelf main body.
The device main body is arranged on the base. The supporting frame is configured to support a displayed commodity which is provided with a commodity identifier. The storage shelf is configured for placement of VR glasses as well as textual and graphic files of the displayed commodity. The display screen is configured to display commodity information of the displayed commodity by logging into an e-commerce platform system. The scanning device is configured to scan the commodity identifier of the displayed commodity.
Furthermore, the commodity experience apparatus is in communication with a customer service center, and the electronic display device further includes a voice communication device, with the voice communication device arranged on the device main body.
The voice communication device is configured to realize real-time communication between a user and an online service agent.
Furthermore, the electronic display device further includes a camera, with the camera arranged on the device main body.
The camera is configured to visualize the real-time communication between the user and the online service agent.
Furthermore, the display screen is arranged at an upper-middle portion of the device main body, the scanning device is arranged at a lower-middle portion of the device main body, the voice communication device is arranged at the upper-middle portion of the device main body and located at one side of the display screen, and the camera is arranged at an upper portion of the device main body.
The display screen, the scanning device, the camera and the voice communication device are all arranged at a same side of the device main body.
Furthermore, the show shelf main body includes a first cross rod and a second cross rod arranged opposite to each other, and a plurality of upright rods connected between the first cross rod and the second cross rod.
The supporting frame includes sleeves and a plurality of clamping rods arranged on the sleeves. Each of the clamping rods is provided thereon with two clamping grooves, and the two clamping grooves are opened in opposite direction and in a length direction of the sleeve.
The sleeves, corresponding one-to-one to the upright rods, are rotatably sleeved onto the upright rods.
Furthermore, the commodity show shelf further includes a show board configured for placement of the displayed commodity, and the show board is clamped in the clamping grooves provided on an adjacent two of the clamping rods.
Furthermore, one end of a clamping rod is arranged on the sleeve, and the other end of the clamping rod extends in a direction perpendicular to the length direction of the sleeve.
Furthermore, the commodity identifier of the displayed commodity is a quick response (QR) code, the QR code includes a purchase link QR code and a virtual reality video link QR code, and the scanning device is a QR code scanner.
Furthermore, the commodity experience apparatus is in communication with the e-commerce platform system. The scanning device is configured to scan the purchase link QR code to obtain a purchase link, and the commodity experience apparatus logs in the e-commerce platform system according to the purchase link, and displays, through the display screen, commodity information of the displayed commodity with the commodity information provided by the e-commerce platform system.
Another object of the present invention is to provide a commodity experience system, which includes a mobile terminal, an e-commerce platform system and the commodity experience device provided in the present invention. The mobile terminal and the commodity experience device each are in communication with the e-commerce platform system.
The mobile terminal is configured to scan the commodity identifier of the displayed commodity to acquire a purchase link or a virtual reality video link of the displayed commodity.
The e-commerce platform system is configured to store the commodity information of the displayed commodity, and is further configured to process relevant information such as ordering information.
Furthermore, the commodity experience system further includes a customer service center, with the customer service center being in communication with the commodity experience apparatus, the mobile terminal and the e-commerce platform system.
The customer service center is configured to realize real-time communication between a user and an online service agent.
Another object of the present invention is to provide a commodity experience device, which includes an electronic display device and a commodity show shelf.
The commodity show shelf is provided thereon with at least one removable displayed commodity, with the displayed commodity provided thereon with a commodity identifier.
The electronic display device includes a display screen and a scanning device. The commodity experience apparatus is in communication with an e-commerce platform system. The scanning device is configured to scan the commodity identifier of the displayed commodity to obtain a purchase link, and the commodity experience apparatus logs in the e-commerce platform system according to the purchase link, and displays, through the display screen, commodity information of the displayed commodity.
Furthermore, the electronic display device further includes VR glasses. The scanning device is configured to scan the commodity identifier of the displayed commodity to obtain a virtual reality video link. The commodity experience apparatus obtains a virtual reality display effect of the displayed commodity according to the virtual reality video link, and displays the virtual reality display effect through the virtual reality glasses.
Furthermore, the electronic display device is further configured to receive a user operation for logging in the e-commerce platform system, and display, through the display screen, commodity information of a commodity chosen by a user.
Furthermore, the commodity experience apparatus is in communication with a customer service center. The electronic display device further includes a voice communication device, and the voice communication device is configured to perform voice interaction with the customer service center, to enable the user to communicate with an online service agent in real time.
Furthermore, the commodity experience apparatus is in communication with the customer service center. The electronic display device further includes a camera, and the camera is configured to perform image or video interaction with the customer service center, to enable the user to communicate with the online service agent in real time.
Furthermore, the electronic display device includes a device main body, with the display screen and the scanning device arranged on the device main body.
Furthermore, the commodity show shelf includes a base, a show shelf main body and a supporting frame. The show shelf main body is arranged on the base, the supporting frame is arranged on the show shelf main body, and the at least one displayed commodity is arranged on the supporting frame.
Furthermore, the show shelf main body includes a first cross rod and a second cross rod arranged opposite to each other, and a plurality of upright rods connected between the first cross rod and the second cross rod.
The supporting frame includes sleeves and a plurality of clamping rods arranged on the sleeves. The sleeves are rotatably sleeved onto the upright rods. The clamping rod is provided thereon with clamping grooves, and openings of the clamping grooves of two adjacent clamping rods on a same upright rod face to each other, forming a space for clamping the displayed commodity.
Another object of the present invention is to provide a commodity experience method, applicable to a commodity experience apparatus. The commodity experience apparatus includes an electronic display device and a commodity show shelf. The electronic display device includes a display screen and a scanning device. The commodity show shelf is provided thereon with at least one displayed commodity which is provided with a commodity identifier. The commodity experience apparatus is in communication with an e-commerce platform system. The method includes:
Furthermore, the commodity experience apparatus further includes virtual reality glasses, and the method further includes:
Furthermore, the electronic display device is further configured to receive a user operation for logging in the e-commerce platform system, and display, through the display screen, the commodity information of a commodity chosen by the user.
Furthermore, the commodity experience apparatus further includes a voice communication device, and the commodity experience apparatus is in communication with a customer service center. The method further includes:
Furthermore, the commodity experience apparatus further includes a camera, and the method further includes:
The commodity experience apparatus and system provided by the embodiments of the present invention not only provide numerous commodity information and a convenient shopping channel for the users, but also can assist the users in obtaining the virtual experience of commodities and enable the users to see samples at any time, and meanwhile, avoid the case that the commodity shopped online is not in line with the real commodity.
In order to more clearly illustrate technical solutions of embodiments of the present invention, figures which are needed for description of the embodiments will be introduced briefly below. It should be understood that the figures below merely show some embodiments of the present invention, and therefore should not be considered as limiting the scope. A person ordinarily skilled in the art still can obtain other relevant figures according to these figures, without applying inventive effort.
10—commodity experience apparatus; 100—electronic display device; 110—device main body; 111—device base; 112—transition part; 113—display part; 120—display screen; 130—scanning device; 140—voice communication device; 150—camera; 200—commodity show shelf, 210—base; 220—show shelf main body; 221—first cross rod; 222—second cross rod; 223—upright rod; 230—supporting frame; 231—sleeve; 232—clamping rod; 2321—clamping groove; 240—storage shelf; 241—storage basket; 250—top cover; 260—show board; 261—pulling hole; 20—mobile terminal; 30—e-commerce platform system; and 40—customer service center.
Below the technical solutions of the embodiments of the present invention will be described clearly and completely in conjunction with figures of the embodiments of the present invention. Apparently, some but not all of the embodiments of the present invention are described. Generally, components in the embodiments of the present invention, as described and shown in the figures herein, can be arranged and designed in different configurations. Therefore, the detailed description below of the embodiments of the present invention provided in the figures is not intended to limit the scope of protection of the present invention, but merely representative of chosen embodiments of the present invention. All the other embodiments, which a person ordinarily skilled in the art obtains based on the embodiments of the present invention without applying inventive effort, would fall within the scope of protection of the present invention.
It should be noted that similar reference signs and letters represent similar items in the following figures, and therefore, once a certain item is defined in one figure, it is not needed to be further defined or explained in subsequent figures.
Referring to
Referring to
Optionally, the device main body 110 includes a device base 111, a transition part 112 and a display part 113. In the present embodiment, the transition part 112 is arranged on the device base 111, the display part 113 is arranged at one end of the transition part 112 that is away from the base 111, and turns upwards in a direction away from the transition part 112.
In the present embodiment, the display screen 120 can be a capacitive liquid crystal display screen. The electronic display device 100 can, in response to a user operation, log in an e-commerce platform system, and display, through the display screen 120, commodity information of a commodity chosen by the user. The user can log in, through the display screen 120, e-commerce platform systems of Online To Offline (O2O), Business To Customer (B2C) and Customer To Customer (C2C), to know more about a series of characteristics, such as models and prices, of commodities for sale on the various e-commerce platform systems. Optionally, the display screen 120 is arranged at an upper-middle portion of the device main body 110. Specifically, in the present embodiment, the display screen 120 is provided at a middle position of the display part 113.
The scanning device 130 can be a QR code scanner, and the scanning device 130 is configured to scan the commodity identifier of the displayed commodity. In the present embodiment, the commodity identifier of the displayed commodity is a QR code, and the QR code may include a purchase link QR code and a virtual reality (VR) video link QR code. The user can scan the QR code of the displayed commodity by using the scanning device 130, and obtain a purchase link through the scanning of the commodity identifier of the displayed commodity. The commodity experience apparatus may log in the e-commerce platform system according to the purchase link, and display, through the display screen, the commodity information of the displayed commodity, so that the user can directly know the characteristics of each product. Meanwhile, the user can also scan, with a mobile device, the QR code of the commodity displayed by the e-commerce platform system logged in through the display screen 120, so as to realize a novel experience of easy purchase at home. Optionally, the scanning device 130 is arranged at a lower-middle portion of the device main body 110. Specifically, in the present embodiment, the scanning device 130 is arranged at a lower position of the display part 113 and located below the display screen 120.
Optionally, in one implementation of the present embodiment, the commodity experience apparatus can further include VR glasses, and the VR glasses can display virtual reality videos or images. The scanning device can obtain a virtual reality video link by scanning a virtual reality video link QR code of the displayed commodity, and the commodity experience apparatus may obtain a virtual reality display effect of the displayed commodity according to the virtual reality video link, and display the virtual reality display effect via the VR glasses. For example, in the case where the displayed commodity is a floor board, with the VR glasses, the user can experience, by means of the VR virtual experience function, in advance the effect of installing such floor boards into his/her own apartment.
Optionally, in another implementation of the present embodiment, the commodity experience apparatus can further include VR glasses, and the VR glasses can cooperate with a mobile terminal so that virtual reality videos or images are displayed via the mobile terminal. The user can obtain the virtual reality video link by scanning, with the mobile terminal, the virtual reality video link QR code of the displayed commodity, and obtain the virtual reality display effect of the displayed commodity according to the virtual reality video link, and the virtual reality display effect is displayed in cooperation with the VR glasses.
Optionally, the commodity experience apparatus can be in communication with a customer service center, and the electronic display device 100 may further include a voice communication device 140 having a one-touch dialing function. In the present embodiment, the voice communication device 140 is arranged on the device main body 110. Specifically, the voice communication device 140 is arranged at a middle position of the display part 113 and located at one side of the display screen 120. The voice communication device 140 is configured to perform image or video intersection with the customer service center, enabling the user to communicate with an online service agent in real time.
Optionally, the electronic display device 100 may further include a camera 150. In the present embodiment, the camera 150 is arranged on the device main body 110. Specifically, the camera 150 is arranged at an upper portion of the display part 113 and located above the display screen 120. The camera 150 is configured so that it is possible to perform image or video interaction with the customer service center, enabling the user to communicate with the online service agent in real time.
With the above configuration, if the user has any questions during the process of experiencing and purchasing the commodity, the user can communicate with an online service agent in real time via the voice communication device 140 and the camera 150. This makes it possible to solve problems encountered in the experiencing process and in before-sales, in-sales and after-sales stages, so as to provide better commodity experience and purchasing experience for the user.
Optionally, the electronic display device 100 may further include a human body sensor and a voice broadcast device. In the present embodiment, the human body sensor and the voice broadcast device are arranged on the device main body 110. Specifically, the human body sensor is configured to detect whether a user is approaching, and control the voice broadcast device to send a voice greeting message or control the display screen 120 to display a textual and graphic greeting message if the result of the detection indicates that a user is approaching. In the present embodiment, the human body sensor can be a human body microwave sensor; a human body infrared sensor and the like.
In the present embodiment, the display screen 120, the scanning device 130, the voice communication device 140, the camera 150, the human body sensor and the voice broadcast device are all arranged at a same side of the device main body 110. Specifically, the display screen 120, the scanning device 130, the voice communication device 140, the camera 150, the human body sensor and the voice broadcast device are all arranged at a same side of the display part 113.
As can be seen from the above, the electronic display device 100 of the present embodiment mainly consists of the display screen 120, the scanning device 130, the voice communication device 140, the camera 150, the human body sensor and the voice broadcast device. It should be indicated that, in the present embodiment, the electronic display device 100 may further include a microcontroller configured to control the overall operating state of the electronic display device 100 and perform data information processing. Besides, optionally, the electronic display device 100 may further include a headphone jack, a power supply interface, a network interface, a data transmission interface and so on.
Referring to
The supporting frame 230 is configured to support displayed commodities which are provided thereon with the commodity identifiers. The storage shelf 240 is configured for placement of textual and graphic files of the displayed commodities as well as the VR glasses matching the electronic display device 100. The textual and graphic files of the displayed commodities can be the latest and most comprehensive product manuals and brand manuals of enterprises, with which, the user can comprehensively understand the background of the enterprise and a full range of products before purchasing the displayed commodity.
In the present embodiment, the commodity show shelf 200 may further include a top cover 250. Besides, the show shelf main body 220 may include a first cross rod 221 and a second cross rod 222 arranged opposite to each other. The first cross rod 221 is arranged on the base 210, and the second cross rod 222 is arranged on the top cover 250 at a position corresponding to a position where the first cross rod is provided on the base 210. In the present embodiment, the show shelf main body 220 may further include a plurality of upright rods 223 connected between the first cross rod 221 and the second cross rod 222. Optionally, the upright rod 223 is a long rod of a circular cross section, and there is spacing between two adjacent upright rods 223.
It can be understood that, optionally, there can be multiple pairs of the first cross rod 221 and the second cross rod 222, with each pair of the first cross rod 221 and the second cross rod 222 provided with a plurality of upright rods 223 therebetween. In the present embodiment, there are two pairs of the first cross rod 221 and the second cross rod 222.
In combination with
It should be indicated that the clamping rods 232 arranged at the ends of the sleeve 231 each can be provided thereon with only one clamping groove 2321, with the groove opening of the clamping groove 2321 of the clamping rod 232 arranged at the upper end of the sleeve 231 oriented downwards, and the groove opening of the clamping groove 2321 of the clamping rod 232 arranged at the lower end of the sleeve 231 orientated upwards, so that every two adjacent clamping rods 232 on the same upright rod 223 form a space therebetween for clamping the displayed commodity.
In the present embodiment, in order to increase the number of the displayed commodities, optionally, the clamping grooves 2321 provided on each of the clamping rods 232 can also be in other numbers, for example, there may be four clamping grooves provided on each of the clamping rods. In the case where each of the clamping rods 232 is provided thereon with four clamping grooves 2321, the groove openings of two of the clamping grooves 2321 are oriented upwards, and the groove openings of the other two of the clamping grooves 2321 are oriented downwards, and the two clamping grooves 2321 with the upward groove openings correspond in position to the two clamping grooves 2321 with the downward groove openings. In the present embodiment, the sleeves 231, corresponding one to one to the upright rods 223, are rotatably sleeved onto the upright rods 223. The user can adjust a spacing distance between the displayed commodities by rotating the sleeve 231, so as to choose an appropriate spacing distance for easy observation.
Referring to
With the above configuration, the user can take out the displayed commodity from the clamping grooves 2321, and can then enter a purchase page of this displayed commodity which is displayed by the e-commerce platform system, by scanning the purchase link QR code provided on the displayed commodity with the above scanning device 130 or a mobile device. Likewise, the user can also scan the VR video link QR code provided on the displayed commodity with the above scanning device 130 or a mobile device, to open a VR video page of this displayed commodity, and experience, via the VR glasses equipped for the commodity experience apparatus 10, the effect of paving such floor boards in a room.
It should be indicated that, after the user enters a shopping interface of a relevant product which is displayed by the e-commerce platform system logged in through the display screen 120, since each commodity displayed on the shopping interface is also provided with a purchase link QR code and a VR video link QR code, the user can also open a purchase page of this displayed commodity by scanning the purchase link QR code, and open a VR video page of this displayed commodity by scanning the VR video link QR code. However, different from the displayed commodities which are listed on the commodity show shelf 200, only after scanning the purchase link QR code and the VR video link QR code with the mobile device, can the user perform subsequent operations.
In the present embodiment, the storage shelf 240 is provided with at least two storage baskets 241. In the case where two storage baskets 241 are provided, one of the storage baskets is configured for placement of the textual and graphic files of the displayed commodities, and the other one of the storage baskets is configured for placement of the VR glasses which is equipped for the commodity experience apparatus 10 and matches the electronic display device 100.
Referring to
The mobile terminal 20 is configured to scan a commodity identifier of a displayed commodity, to acquire a purchase link or a virtual reality video link of the displayed commodity. The e-commerce platform system 30 is configured to store commodity information of the displayed commodities, and is further configured to process relevant information such as ordering information.
In order to solve problems encountered in the experiencing process and in before-sales, in-sales and after-sales stages, so as to provide better commodity experience and purchasing experience for the user, optionally, the commodity experience system may further include a customer service center 40. The customer service center 40 is in communication with the commodity experience apparatus 10, the mobile terminal 20 and the e-commerce platform system 30, so as to realize real-time communication between the user and an online service agent.
The present embodiment further provides a commodity experience method. The commodity experience method is applied to the commodity experience apparatus 10 provided in the embodiment. The method includes step S110 and Step S120.
In Step S110, a purchase link is obtained by the scanning device 130 scanning the commodity identifier of the displayed commodity.
In Step S120, the e-commerce platform system 30 is logged in according to the purchase link, and the commodity information of the displayed commodity is displayed through the display screen 120, with the commodity information provided by the e-commerce platform system.
Furthermore, in the present embodiment, the method further can include Step S130 and Step S140.
In Step S130, a virtual reality video link is obtained by the scanning device 130 scanning the commodity identifier of the displayed commodity.
In Step S140, a virtual reality display image of the displayed commodity is acquired according to the virtual reality video link, and the virtual reality display image is displayed through the virtual reality glasses.
Furthermore, in the present embodiment, the method can further include Step S150.
In Step S150, a user operation for logging in the e-commerce platform system 30 is received, and commodity information of a commodity chosen by the user is displayed through the display screen 120.
Furthermore, in the present embodiment, the method can further include: realizing voice interaction with the customer service center 40, via the voice communication device 140.
Furthermore, in the present embodiment, the method can further include: realizing image interaction with the customer service center 40, via the camera 150 and/or the display screen 120.
To sum up, in the commodity experience apparatus 10 and system provided by the embodiments of the present invention, with the ingenious combination of the electronic display device 100 and the commodity show shelf 200, it not only provides commodity information and a convenient shopping channel for the users, but also can assist the users in obtaining the virtual experience of commodities and enable the users to see samples at any time, and meanwhile, avoid the case that the commodity shopped online is not in line with the real commodity.
It also should be indicated that, in the description of the present invention, unless otherwise specified and defined, terms “arrange”, “install” and “connect” should be understood in a broad sense. For example, a connection can be a fixed connection, a detachable connection, or an integrated connection; it can be a mechanical connection or an electrical connection; and it can be a direct connection or an indirect connection via an intermediate medium; and also can be an inner communication between two elements. For a person ordinarily skilled in the art, the specific meanings of the above-mentioned terms in the present invention can be understood according to specific circumstances.
It should be noted that, in the description of the present invention, the orientational or positional relationships indicated by terms such as “upper”, “lower”, “top” and “bottom” are based on the orientational or positional relationships as shown in the figures, or the orientational or positional relationships in which the inventive product is placed conventionally, which is merely for facilitating describing the present invention and simplifying the description, rather than indicating or suggesting that related devices or elements have to be in the specific orientation or configured and operated in specific orientation. Therefore, they should not be construed as limiting the present invention. Besides, terms such as “first”, “second” and “third” are merely for distinctive description, and should not be construed as indicating or implying relative importance.
The foregoing only describes the preferable embodiments of the present invention, and is not intended to limit the present invention. For a person skilled in the art, various modifications and variations may be made to the present invention. Any modifications, equivalent replacements, improvements, etc., made within the spirit and principle of the present invention, should be covered by the scope of protection of the present invention.
In the commodity experience apparatus 10 and system provided by the embodiments of the present invention, with the ingenious combination of the electronic display device 100 and the commodity show shelf 200, it not only provides numerous commodity information and a convenient shopping channel for the users, but also can assist the users in obtaining the virtual experience of commodities and enable the users to see samples at any time, and meanwhile, avoid the case that the commodity shopped online is not in line with the real commodity. The user can take out the displayed commodity from the clamping grooves 2321, and can then enter a purchase page of this displayed commodity which is displayed by the e-commerce platform system, by scanning the purchase link QR code provided on the displayed commodity with the above scanning device 130 or a mobile device. Likewise, the user can also scan the VR video link QR code provided on the displayed commodity with the above scanning device 130 or a mobile device, to open a VR video page of this displayed commodity, and experience, via the VR glasses equipped for the commodity experience apparatus 10, the effect of paving such floor boards in a room.
The commodity experience apparatus 10 can also communicate with the customer service center 40, so that the user can communicate with the online service agent in real time, to solve problems encountered in the experiencing process and in before-sales, in-sales and after-sales stages, and therefore, it is possible to provide better commodity experience and purchasing experience for the user.
| Number | Date | Country | Kind |
|---|---|---|---|
| CN2017100775329 | Feb 2017 | CN | national |
| Filing Document | Filing Date | Country | Kind |
|---|---|---|---|
| PCT/CN2017/087775 | 6/9/2017 | WO | 00 |
